Letter of Complaint
Formal English
Learning Objectives
O To understand the difference between
formal and informal English
O To know the correct layout of a formal letter
O To write a formal letter
Formal or Informal?
Re-write these sentences in the order of how
formal they are. Start with the most formal.
1. Excuse me Miss. May I bay borrow a pen
1. Excuse me Miss. May I bay borrow a pen
2.
3.
4.
5.
please?
please?
Miss. Can I borrow a pen please?
2. Oi. Give me that pen.
Have you got a pen?
3. Have you got a pen?
Oi. Give me that pen.
4. Miss. Can I borrow a pen please?
Get me a pen. Now.
5. Get me a pen. Now.
Writing a Formal Letter
O http://www.bbc.co.uk/schools/teachers/ks
2_activities/english/letters.shtml
Holidays from Hell!
Task 1
O Watch the following clip from ‘Holidays from Hell’
O Make a list of all the things that have gone
wrong on the holiday. Compare your answers
with your shoulder partner.
http://www.youtube.com/watch?v=mxGq7CuYmXg
Writing a Letter of Complaint
O Imagine that you went to the hotel from the
clip ‘Holidays from Hell’. Write a letter of
complaint to the holiday company ‘Heavenly
Holidays’.
Success Criteria
O Set out your letter correctly
O Write in a formal style
O Include 3 events from the TV clip as though
they happened to you
O Use 3 different types of punctuation
O Paragraph your work
Connectives
O http://eslkidsworld.com/Interactive%20games/
Grammar%20Games/Connectives/connectives
%20quiz.html
Add 3 connectives to your letter now.
Ordering your ideas!
Other Connectives
O Firstly,
O However,
O Secondly,
O Instead,
O Next,
O In actual fact,
O Then,
O Despite,
O Lastly,
O In addition,
O Finally,
Silent Write Time
Did you know…?
Classical music is
supposed to help the
brain be smarter!
Work silently until
the end of the song.
If anyone talks the
music will be
switched off and the
silent time timer will
start again!
Finishing Time
O Extension Task – For early finishers!
For the sake of fairness, the makers of ‘Holidays
from Hell’ have contacted ‘Heavenly Holidays’ for a
statement giving their side of the argument!
Imagine you work from ‘Heavenly Holidays’ and
write a paragraph explaining what you would say
back to the letter of complaint about their holidays.
Self-Assessment
O Go back to your success criteria list in your books.
O In each box, try to give an example of how you
completed the success criteria.
O Red= I found this task really difficult because of…
O Amber = It was OK but I found it hard to do…
O Green = I found this task quite easy and did…