Claire Dane Amazona Loreto
Information Technology Service Management
Education
2017-2020
University of Makati
Bachelor of Science in Information Technology Service
Management
2015-2017
Associates in Information Technology Service
Management
Graduated with Honors
Dean’s Lister
2014-2015
Higher School of UMak (K11-K12)
Personal Information
Address
Blk 184 L 15 Jasmin St. Pembo, Makati City
Phone
09395807858
Extra-Curricular Activity
2015-2016
UMak – Google Student Group
Work Experience
Email
clairedaneloreto@gmail.com
Programming Languages
AllsecTech Manila, Inc. – BGC, Taguig
Customer Service Representative – April 2017 to June 2018
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Reviews or makes changes to customer accounts
Listen and respond to customers’ needs and concerns
Provides information about products and services
Processes the payments and credits of customers
Uses computerized systems to access the details of customers
CSS
Android (Java)
3
Java
4
MySql
4
PHP
 Ensures customer’s satisfactions
 Handles escalations and customer’s complaints
 Assists customer service representatives
C++
 Manages the service level
 Tracks employee’s performance
 Handles staff scheduling
4
Javascript
Customer Service Supervisor – June 2018 to July 2019
Real Time Analyst / Workforce Manager – July 2019 to January
2020
3
-1
3
4
1
3
Skills
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Good Communication Skills
Strong Work Ethics
Time Management Abilities
Problem-Solving Skills
Team Player
Fast Learner
5