Single Site Multisite Centralized Call Processing Multisite Distributed Call Processing Clustering over the WAN EDMT - Enhanced Database Migration Tool Cisco Prime Collaboration Assurance(PCA) - UCCE morning tool OVA -Open Vertualization Archive OVF -OPen Vertualization Format GUID is the Global Unique Identification number that is generated by the gateway for each call, this is exactly the same that is passed to the CVP application as "callid". https://community.cisco.com/t5/collaboration-voice-and-video/ct-p/4691-collaboration-voice-video Shanmathi310