Your Guide to Knowing the Bar. ABE LAS PIÑAS Tour At a Glance History & Background What is Alcohol? Serving Up Responsible Fun Mixology Techniques Restaurant Tour Bar Show History & Background • The first TGI Friday’s restaurant opened in New York City at the corner of First Avenue and 63rd Street History & Background • It became the meeting place for single adults, producing $1 million in revenues during its first year. History & Background “It all began modestly enough. An unmarried New York City perfume salesman named Alan Stillman decided that the coolest way to meet the stewardesses in his neighborhood would to be buy a broken down beer joint, jazz it up with tiffany lamps and mod young waiters, and christen it- with an eye toward attracting the career crowd-T.G.I.F. (Thank Goodness It’s Friday).” History & Background • As of December 2008… – Total U.S. T.G.I. Friday’s: 613 in 47 states – Total International T.G.I. Friday’s: 317 in 62 countries all over the world History & Background • Do you know how many T.G.I. Friday’s branches are in the Philippines right now? u Glorietta, Makati Malate (Robinson’s Ermita) v w Rembrandt, Quezon City x Alabang Town Center y Brickroad, Cainta z Robinson’s Galleria, Ortigas { High Street, Fort Bonifacio | Trinoma, Quezon City } Mall Of Asia, Manila ~ Ayala, Cebu Tour At a Glance History & Background What is Alcohol? Serving Up Responsible Fun Mixology Techniques Restaurant Tour Bar Show What is Alcohol? • Key chemical ingredient in distilled beverages, wine and beer. • Classified as: – A drug = because it greatly affects the central nervous system – A food = because it contains vitamins and nutrients (though its content is low and provide no nutritional value) What is Alcohol? • It is made by fermenting plants, such as berries, fruits or grains What is Alcohol? • Beer and wine only go through a fermentation process What is Alcohol? • Distilled liquors such as scotch, bourbon, gin, vodka and rum also go though a second process known as distillation (during which water is removed to make the alcohol stronger). What is Alcohol? • Alcohol Content – – – – – Most American beers contain 4% alcohol Dinner wines = 9% to 13.5% Dessert wines like sherries = 18% Some liqueurs and cordials = 20% Whiskey = 40% What is Alcohol? • Composition – Alcohol content in each of the three portions is equal 1 ¼ oz. Shot of Liquor 4 oz. Glass of Wine 12 oz. Glass of Beer Tour At a Glance History & Background What is Alcohol? Serving Up Responsible Fun Mixology Techniques Restaurant Tour Bar Show Responsible Alcohol Service • Steps to Responsible Alcohol Service: 1. Understand 2. Know 3. Observe Responsible Alcohol Service • UNDERSTAND Effects of Alcohol on the Body Did You Know.. ALCOHOL IS A CENTRAL NERVOUS SYSTEM DEPRESSANT Responsible Alcohol Service • Effects of Alcohol on the Body – Different people react to alcohol in different ways – Bloodstream carries alcohol to the brain where it affects the central nervous system – The slower the alcohol is taken, the better for the brain. Responsible Alcohol Service • Effects of Alcohol on the Body – Remember “BAC” • “Blood Alcohol Content • It is the percentage of alcohol absorbed into the bloodstream Responsible Alcohol Service • Effects of Alcohol on the Body BLACK COLD FRESH EXERCISE SHOWER COFFEE AIR will lessen the effect of alcohol. Responsible Alcohol Service • Effects of Alcohol on the Body So, WHAT lessens the effect of alcohol on the body? Responsible Alcohol Service • KNOW how much alcohol a person can safely consume RATE OF CONSUMPTION STOMACH STATUS KIND OF ALCOHOL WEIGHT OF DRINKER SETTING OF DRINKING Responsible Alcohol Service RATE OF CONSUMPTION The faster alcohol is consumed, the faster it can enter the bloodstream. Responsible Alcohol Service STOMACH STATUS Alcohol is absorbed faster if the stomach is empty. Responsible Alcohol Service KIND OF ALCOHOL Wine and Beer are absorbed more slowly than hard liquors. Responsible Alcohol Service WEIGHT OF DRINKER HEAVY = slow reaction to alcohol LIGHT = fast reaction to alcohol Responsible Alcohol Service Drinks Per Hour Body Weight in Pounds 1 2 2 2 3 3 3 4 100 120 140 160 180 200 220 240 Responsible Alcohol Service SETTING OF DRINKING - sitting, relaxed - not stressed - not nervous = LESS effect Responsible Alcohol Service • Medication • Illness • Illegal Drugs • Dieting Responsible Alcohol Service • OBSERVE Guest behavior Responsible Alcohol Service • Signs of Intoxication – Loss of Inhibitions • Loud, using foul language, overly friendly to others, argumentative, confrontational, buying drinks for strangers, becoming detached/quiet, drinking alone – Impairment of Judgement • Drinking faster, over tipping, careless with money, letting cigarette burn w/o smoking it, lighting more than one cigarette, complaining about drink prices, complaining about drink strength Responsible Alcohol Service • Signs of Intoxication – Impairment of Reactions • Drowsiness (heavy eyelids), slurred / altered speech pattern, losing eye contact / train of thought, slower response time in movement, slow response in answering questions – Impairment of Coordination • Spilling drinks, slurring words, clumsiness, stumbling, difficulty in lighting cigarettes, glassy eyed look, dozing, swaying when seated Tour At a Glance History & Background What is Alcohol? Serving Up Responsible Fun Mixology Techniques Restaurant Tour Bar Show Mixology Techniques • On the rocks • Straight up Mixology Techniques • Fluid enough to pour • Thick enough to hold a straw up right Mixology Techniques • Used to chill beverages when served straight up • Stirring mixes ingredient, assures proper dilution and chills liquor to proper serving temperature. Mixology Techniques • Requires an electric spindle drink mixer or a mixing tin and glass Mixology Techniques • Requires a muddler; a nonporous wooden tool used to press ingredients • Extracts juices or flavors from solids or dissolves solids into liquid. Tour At a Glance History & Background What is Alcohol? Responsible Alcohol Sales & Service Mixology Techniques Restaurant Tour Bar Show