Subash Balakrishnan Project Coordinator (PMO) +971-562855978 kb.subash@hotmail.com Abu Dhabi, United Arab Emirates SUMMARY Project Coordinator (PMO) with 8+ years of international experience. Proven success in running cyber security and robotic process automation projects for more than 15 clients, managing projects within the estimated budget per month, and delivering creative viral solutions on tight deadlines. EXPERIENCE 06/2015 - Present 01/2014 - 12/2014 12/2009 - 06/2012 Project Coodinator (PMO) Alephix Consulting Ltd, Abu Dhabi • Project lead for Cyber security services, managing SIEM solutions and SOC operations for a reputed financial client based in Abu Dhabi, UAE. • Successfully managed and delivered multiple Robotic process automation projects for various clients. • Motivated co‑workers by encouraging teamwork, rewarding positive behavior, and promoting optimism. • Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services. Recognized for being positive, intuitive, and client‑centric. • • Created project plan, schedule and timeline for various clients. • Work with team to make sure that project is on track, to remove impediments, provide resources and data needed. • • Monitored, documented and prepared weekly expense and performance status reports. • Managed, lead and coordinated various teams of up to 30 people to perform cyber security and robotic process automation projects. This included collaboration both with internal and external teams. • • Monitored 5 end‑to‑end cyber security and robotic process automation projects. Responsible to communicate to all project stakeholders on project progress and risks, collect feedback. Assisted Two program managers in performing multiple internal and external tasks such as creating proposals, various procedure documents for cyber security and robotic process automation projects. Won "Best Performer Award ‑ 2019" for the performance in handling a robotic process automation project for a financial client based in middle‑east. Business Analyst - Intern KENZARO Pvt Ltd, Paris • Contact prospective customers and provide them with information on the company, products and the services offered. • Participation in trade shows, exhibitions, promotional marketing, networking with local associations to promote the product. • Complete understanding about the product and finding out how to market products for different segments through E‑commerce. • Maintain and update sales logs on a periodic basis Radio Network Consultant Ericsson India Ltd, Bangalore • Work with multiple teams, vendors and clients to fix the issues during planning, implementation, pre and post testing of site, and give technical guidance to corporate 1/2 complaints resolution team. 06/2008 - 07/2009 • Communicate project information and updates to clients, supervisors and all stakeholders in other departments. • Broadly communicate with external customers/vendors as needed to coordinate and plan telecom work for projects. • Monitor progress and updates different data trackers for projects and reports progress in spreadsheets to customer and upper management. • Design, planning and testing of new sites for coverage, capacity and traffic balancing of highly utilized cells. • Coordinate all tasks related to invoicing and purchase orders. Network Support Engineer EYME Technologies Ltd, Trivandrum • Primarily responsible for IT administration support and user management for 25 EY offices across middle east. • Network monitoring using tools such as HP Network Node Manager, HP Openview, HP Sitescope and Solarwinds Orion. • • Backup scheduling for AD and other project servers. Providing technical support on Networking, system administration and maintenance. Remedy IT Helpdesk Support. E D U C AT I O N 2013 International Business Management INSEEC Business School, Chambery, France MBA 2008 Electronics and Telecommunication Engineering Sathyabama University, Chennai, India Bachelor of Engineering C E RT I F I C AT E S 06/2020 - 06/2023 Prince2 Foundation and Practitioner SKILLS Microsoft Office Expert Oodo Expert Microsoft Project Advanced Zoho Intermediate Project Management Advanced SIEM Intermediate Project Coordination Expert WAF Advanced Jira Expert LANGUAGES English Fluent Tamil Fluent Malayalam Native French Basic Hindi Intermediate 2/2
