THE TRUST TRANSFORMATION MINI – LESSON SERIES HOW TO STOP OFFICE POLITICS AND MISTRUST FROM DAMAGING PROJECTS, PRODUCTIVITY AND PROFITS © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com 1 DOES THIS SOUND LIKE YOUR ORGANIZATION? WE HAVE A GREAT STRATEGY BUT PEOPLE ARE NOT ON THE SAME PAGE WE HAVE GOOD LEADERS AND PROJECT MANAGERS BUT POOR EXECUTION OUR PROJECTS HAVE WELL PLANNED BUDGETS BUT ARE TAKING MUCH LONGER AND COSTING MORE THAN ANTICIPATED PEOPLE AND TEAMS SHOW UP BUT BARELY SEEM ENGAGED © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com WHY DO YOUR PROJECTS AND INITIATIVES STILL FAIL? CULTURE EATS STRATEGY FOR BREAKFAST 100 Billion…YUM! Come to Daddy! © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com WHAT DOES THE RESEARCH SAY? JOHN KOTTER - HARVARD BUSINESS SCHOOL NOTES THAT 70% OF LARGE-SCALE CHANGE PROJECTS FALL SHORT OF THEIR GOALS TOWERS WATSON DID A STUDY THAT FOUND ONLY 25% OF CHANGE MANAGEMENT PROJECTS ARE SUCCESSFUL OVER THE LONG TERM STEPHEN COVEY - PROJECTS MOST OFTEN FAIL BECAUSE OF OFFICE POLITICS AND MISTRUST, BOTH OF WHICH CREATE LOW-TRUST ENVIRONMENTS © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com ONE OF THE EFFECTS OF A LOW-TRUST ENVIRONMENT IS PEOPLE MAKE NEGATIVE ASSUMPTIONS PEOPLE SEE THEIR INCORRECT ASSUMPTIONS AS THE TRUTH ONE WRONG ASSUMPTION CAN DESTROY WORKING RELATIONSHIPS DAMAGED COMMUNICATION BROKEN RELATIONSHIPS VERY LITTLE COLLABORATION DRAMATIC INCREASE IN RECRUITMENT AND REPLACEMENT COST © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com HOW TO STOP NEGATIVE ASSUMPTIONS AND OFFICE POLITICS SHARE THOUGHTS, FEELINGS AND RATIONALE: SHARE THE CONCERNS, MOTIVATIONS AND THE REASONS YOU HAD FOR A DECISION YOU MADE OR AN ACTION THAT YOU TOOK PEOPLE CAN’T READ YOUR MIND. ONLY YOU CAN SHARE WHAT YOUR THOUGHTS, FEELINGS AND RATIONALE ARE FOR YOUR BEHAVIOR THIS HELPS TO PREVENT OTHERS FROM MAKING THE WRONG ASSUMPTIONS ABOUT WHAT YOU SAY OR DO © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com MINI – LESSON SUMMARY KEY LEARNING POINTS: OFFICE POLITICS CREATE AN ENVIRONMENT OF MISTRUST PEOPLE MAKE JUDGMENTS AND DECISIONS BASED OFF ASSUMPTIONS AND FEAR, NOT FACTS SHARE THOUGHTS, FEELINGS AND RATIONALE © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com CALL TO ACTION 1. START USING - SHARE THOUGHTS, FEELINGS AND RATIONALE 2. IS THERE SOMEONE WHO COULD BENEFIT FROM KNOWING WHY YOU TO TOOK A CERTAIN ACTION OR MADE A CERTAIN DECISION? IF SO, SET A DATE AND TIME TO MEET WITH THAT PERSON 3. CONTACT ME FOR ADDITIONAL TIPS AND COACHING TO HELP YOU BUILD TRUST IN YOUR ORGANIZATION, BUSINESS OR ON YOUR TEAM © Hamilton Training and Performance Consulting 2017 - www.htrainpc.com BRYANT “THE TRUST TEACHER” JARRETT www.htrainpc.com bhj@htrainpc.com 407-634-0668