THE TRUST TRANSFORMATION
MINI – LESSON SERIES
HOW TO STOP OFFICE POLITICS AND MISTRUST
FROM DAMAGING PROJECTS, PRODUCTIVITY AND PROFITS
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
1
DOES THIS SOUND LIKE YOUR ORGANIZATION?
WE HAVE A GREAT STRATEGY BUT PEOPLE ARE
NOT ON THE SAME PAGE
WE HAVE GOOD LEADERS AND PROJECT
MANAGERS BUT POOR EXECUTION
OUR PROJECTS HAVE WELL PLANNED BUDGETS
BUT ARE TAKING MUCH LONGER AND COSTING
MORE THAN ANTICIPATED
PEOPLE AND TEAMS SHOW UP BUT BARELY
SEEM ENGAGED
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
WHY DO YOUR PROJECTS AND INITIATIVES STILL FAIL?
CULTURE EATS STRATEGY FOR BREAKFAST
100 Billion…YUM!
Come to Daddy!
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
WHAT DOES THE RESEARCH SAY?
JOHN KOTTER - HARVARD BUSINESS SCHOOL
NOTES THAT 70% OF LARGE-SCALE CHANGE
PROJECTS FALL SHORT OF THEIR GOALS
TOWERS WATSON DID A STUDY THAT FOUND
ONLY 25% OF CHANGE MANAGEMENT PROJECTS
ARE SUCCESSFUL OVER THE LONG TERM
STEPHEN COVEY - PROJECTS MOST OFTEN
FAIL BECAUSE OF OFFICE POLITICS AND
MISTRUST, BOTH OF WHICH CREATE
LOW-TRUST ENVIRONMENTS
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
ONE OF THE EFFECTS OF A LOW-TRUST ENVIRONMENT IS
PEOPLE MAKE NEGATIVE ASSUMPTIONS
PEOPLE SEE THEIR INCORRECT ASSUMPTIONS AS THE TRUTH
ONE WRONG ASSUMPTION CAN DESTROY WORKING RELATIONSHIPS
DAMAGED COMMUNICATION
BROKEN RELATIONSHIPS
VERY LITTLE COLLABORATION
DRAMATIC INCREASE IN RECRUITMENT AND REPLACEMENT COST
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
HOW TO STOP NEGATIVE ASSUMPTIONS AND OFFICE POLITICS
SHARE THOUGHTS, FEELINGS AND RATIONALE: SHARE THE CONCERNS, MOTIVATIONS AND THE REASONS YOU
HAD FOR A DECISION YOU MADE OR AN ACTION THAT YOU TOOK
PEOPLE CAN’T READ YOUR MIND. ONLY YOU CAN
SHARE WHAT YOUR THOUGHTS, FEELINGS AND
RATIONALE ARE FOR YOUR BEHAVIOR
THIS HELPS TO PREVENT OTHERS FROM MAKING
THE WRONG ASSUMPTIONS ABOUT WHAT YOU SAY
OR DO
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
MINI – LESSON SUMMARY
KEY LEARNING POINTS:
OFFICE POLITICS CREATE AN
ENVIRONMENT OF MISTRUST
PEOPLE MAKE JUDGMENTS AND
DECISIONS BASED OFF ASSUMPTIONS
AND FEAR, NOT FACTS
SHARE THOUGHTS, FEELINGS AND
RATIONALE
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
CALL TO ACTION
1. START USING - SHARE THOUGHTS, FEELINGS AND RATIONALE
2. IS THERE SOMEONE WHO COULD BENEFIT FROM KNOWING WHY YOU TO TOOK A
CERTAIN ACTION OR MADE A CERTAIN DECISION? IF SO, SET A DATE AND TIME TO MEET
WITH THAT PERSON
3. CONTACT ME FOR ADDITIONAL TIPS AND COACHING TO HELP YOU BUILD TRUST IN YOUR
ORGANIZATION, BUSINESS OR ON YOUR TEAM
© Hamilton Training and Performance Consulting 2017 - www.htrainpc.com
BRYANT “THE TRUST TEACHER” JARRETT
www.htrainpc.com
bhj@htrainpc.com
407-634-0668