Writing Emails Activity
Using a computer write an email for each scenario below. Send it to a classmate and
use their name in the salutations.
Scenario 1: Job Application.
Customer Service Representative Job Description Sample
You want to apply the following position. Write the hiring person a proper email
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information; resolving product and
service problems.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting
information about other products and services.

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Opens customer accounts by recording account information.
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Maintains customer records by updating account information.
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Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
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Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
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Prepares product or service reports by collecting and analyzing customer
information.
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Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market
Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing
Information , Multi-tasking
Scenario 2: Thank you letter
You went for a job interview and want to thank the person for their time. Assume you
went for a job interview for the job posting above.
Proper email writing checklist:
 Sender has a professional email
 Sender included a short, clear and appropriate subject
 Has proper salutation
 First paragraph the sender introducers him/herself
 Body of the email clearly explains the purpose of the email and provides enough
detail but not too much.
 The email is no longer than 5 paragraphs and each paragraph separated by
space
 Last paragraph is a closing remarks
 Proper email signature, using full name and appropriate titles, websites and or
email address.
 Email includes relevant information pertaining to the scenario
 Email is free from grammar and spelling mistakes