NCR No
Finding
HAK 01
Found the quality manual has not
been sign QMR and not been
approve by General Manager and
the Quality Objectives were not
measurable
Objective Evidence
Quality Manual
Effective date :
01 Jun 2009
HAK 02
(SDCC/QM/01),
Found the MR minutes was not
attended by the Top Management,
not effectively reviewed as found
no discussion on the achievement
of the quality objectives and no
conclusion has been made on the
effectiveness of the system.
Objective Evidence
Management Review Minutes,
dated : 22 January 2009
Action Taken
NCR No
Finding
HAK 03
Found the quality policy in the quality
manual has no approval signatory
from Top Management.
Objective Evidence
Quality Manual, (SDCC/QM/01),
Effective Date : 01 June 2009
HAK 04
Found there is
1) No monitoring and recording of
the internal product temperature
2) No
monitoring
of
personal
hygiene of food preparation staff
3) No monitoring of kitchen cleaning
Objective Evidence
No records that the internal product
temperature has been checked prior
to deliver to the customer.
Action Taken
NCR No.
HAK 05
Finding
Found that :1) There is no mentioned / indication of
storage condition of raw material
(Frozen, perishable, WIP and chill).
2) There is no monitoring records to
show that the hold temperature for
hot food has been monitored during
transfer.
Objective Evidence
1) In procedure KIT 0024, no indication
of raw material storage temperature
2) No records for hold temperature
during transfer.
Action Taken
NCR No
Finding
KN 01
Found all chillers and cold rooms
at all kitchen are not been
calibrated.
Objective Evidence :There is no calibration record or
calibration certificate to show as
evidence
that
the
above
equipment has been calibrated.
NHI 01
Found that the criterion for
selection, evaluation and reevaluation of supplier were not
adequately
established
and
identify
for
raw
material.
Chemical,
pest
control
and
calibration suppliers
Action Taken
NCR No
Finding
NHI 02
There was no evidence to show
that the internal audit has been
planned, conducted, effectively
implemented and maintained.
Objective evidence :
1) For example no evidence to
show that the internal audit
plan has been established and
approved by GM
2) Found that there were no
records for audit checklist and
internal audit report.
Action Taken
NCR No
Finding
NHI 03
1) It was found that several of the
document had been changed but the
current revision status of the document
were not identified
2) The document have not been remain
legible and identified
3) The organization had not adequately
identified the external documents to
control
4) The document was not identified either
controlled
document
or
obsolete
document
Objective evidence :
i)
ii)
iii)
iv)
v)
Quality manual, Section 3; Section 4;
Section 8, Rev # 0, date : 1 June 2009
Quality Procedure for Corrective Action
(SDCC/QP/GEN/08), Rev #0, Date 1
June 2009
No evidence to show that the
Document Change Request Form has
been issued for document changes.
There was no evidence to shown that
the obsolete document has been
identified during audit time.
Master List document and external
origin document was not adequately
identified and update.
Action Taken
NCR No
Finding
NHI 04
It was found that several of the
records were not identified and
controlled.
Objective evidence :
i)
Master list of Quality Records
was not adequately identified
ii) Internal Audit plan, audit
checklist and audit report
iii) CAR Form.
Action Taken
NCR No
Finding
NHI 05
1) It was found that the training
program
has
not
been
developed and initiated by the
organization
2) Found that no evidence to
show
that
the
training
conducted has been assessed/
evaluate
by
management/
HOD to see the effectiveness
of training
Objective evidence :
i)
No evidence to show that the
training plan for year 2009
has been established for all
staff.
ii) Training evaluation form was
not fill up to assess the
effectiveness
of
training
conducted
iii) Training card for employee #
0468, 0469, 0492
Action Taken
NCR No
Finding
NHI 06
There was no procedure for handling of
customer complaints and recorded
complaints. The records of customer
complaints were not maintained for
certain period as required by standard
requirements
Objective evidence :
There was no procedure for handling of
customer complaints and recorded
complaints
NHI 07
Found that the corrective action taken
was not adequately addressed for
customer complaints, identified root
cause and evaluate the action taken to
prevent
recurrence
for
following
customer complaints.
Objective evidence :
i)
Customer complaint dated 3 Nov
2009 at Chinese Treasure, Guest’s
name : Jack Chan
ii)
Customer complaints dated 20
April 2009 at Chinese Treasure,
Guest’s name : BB Ching.
Action Taken