Tools for Effective Communication
By Maddy Lott
LPI4.3
The 4 types of listening
• Appreciative Listening
• Empathetic Listening
• Comprehensive listening
• Critical Listening
Listening
The ability to accurately receive and
interpret messages in the communication
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Examples that somebody is listening
“Do you mean . . . ?”
 “I’m not sure I understand.”
 “Could you tell me a bit more about that?”
“It sounds like . . .”
 “You seem a bit . . .”
 “What I’m hearing is . . .”
“Really?”
 “When?”
 “How?”
 “You’re kidding.”
“I’ve noticed that . . .”
 “Let me make sure I’ve got this right.”
 “These are the main points I’ve heard you make so far.”
 “Let’s pause to make sure we’re on the same page.”
“I’m sorry. That really sucks.”
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Validation
A way of communicating that the relationship is important and
solid even when you disagree on issues.
Examples of validation:
• “That must have made you feel really angry”
• “What a frustrating situation to be in!”
• “It must make you feel angry to have someone do
that”
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Validation and Listening
Importance of Validation and Listening in Leadership
Validation
• Instills respect
• Instills value
• Instills progression in relationships between leader
and others
• Shows that you uphold a person’s opinion
• Helps some feel like they are respected by you
Listening
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Helps leaders learn flexibility
Can’t help anyone if you don’t listen
Make workers more productive
Allows employees to better understand
assignments that are given
• What is expected of them by management
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The End
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