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ISO 9000/9001
Software Process Improvement Initiative
Omer Azmon
Anna Brjezovskaia
VelimirLesikov
Eduardo Borjas
Darius Vincent Salim

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What is ISO?
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General Background
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Who Uses ISO 9000/9001
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Motivation for ISO 9000/9001
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Goals for ISO 9001
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Features of ISO 9001
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Comparison With Other SPI Initiatives
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Team Opinions
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Q & A Session

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ISO stands for the “International Organization for
Standardization”.
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Central Secretariat is located in Geneva, Switzerland.
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A network of the national standards institutes of 162 countries with one member (one vote) per country.
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A non-governmental organization that forms a bridge between the public and private sector.
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Standards are developed by technical committees.
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Certifications are performed by an independent third party registrar company accredited by a national accreditation body.

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ISO 9000 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.
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ISO 9000 is 1 of the over 17,500 standards, which were published by the ISO. It first came out in 1987, the latest standard was published in 2005.
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ISO 9001 specifies requirements for a quality management system. It first came out in 1994, the latest standard was published in 2008.

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ISO 9001 is used from certified companies, most of the time it involves two major positions in the company:
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Consultant - that prepares the documentation
The company's management and staff to guarantee that the new system is properly documented and the documentation is properly implemented.
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Used by small companies mainly because of a need from their corporate partners which are looking for better quality and standardizing methods.

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Started in England during WWII for quality management of weapons manufacturers
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Into the 1970’s many organizations (Ford, British Ministry of
Defense) had their own quality management systems
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The problem then became that there was no single standard for quality in England
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From there it became first a British standard, then a
European standard, and ultimately an international standard

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ISO 9001:2008 specifies requirements for a quality management system where an organization:
 needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and
 aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Source: International Organization for Standardization (http://www.iso.org)

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(continued)
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Reduce waste and increase productivity
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Improve employee awareness, morale and motivation
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Raise profits
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Improve marketing
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Increase customer satisfaction
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Create a more effective and efficient operation
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Decreased variation, increased consistency and predictability of operations

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Features of ISO 9001
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Say It.
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Document/define
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Processes
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Do It.
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Implementation
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Prove It.
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Objective evidence (records, audits & responses)
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Maintain It & Improve It!
Ongoing management commitment
Adequate resources
Continual improvement of the system

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Features of ISO 9001
(continued)
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1 Scope
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2 Normative Reference
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3 Terms and Definitions
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4 Quality Management System
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5 Management Responsibility
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6 Resource Management
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7 Product Realization
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8 Measurement, Analysis and Improvement

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Demonstrate consistent conformance to customer & regulatory requirements
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Address customer satisfaction through:
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Effective system
Based on continual improvement & preventive actions
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Application
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Define in quality manual

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:
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“normative” means that it is included as an auditable requirement.
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ISO 9000 Quality Management Systems - Fundamentals and Vocabulary

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Terms and Definitions
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ISO 9000:2000 Quality Management Systems -
Fundamentals and Vocabulary
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Supplier  Organization  Customer
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Product = Result of a process (Hardware, software, services)

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Quality Management System
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Establish, implement, document, maintain and continually improve the QMS processes.
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Identify processes and sequence
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Determine effectiveness
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Monitor, measure, analyze, and implement actions
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Documentation includes: procedures, quality policy, instructions, quality manual, data and records
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Control of documents and records

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Management Commitment
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Customer Focus
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Quality Policy
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Business Planning and Objectives
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Responsibility, Communication and Authority
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Management Reviews

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Resource Management
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Provide Resources
Human Resources
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Training, awareness & competency
Personnel assignment
Work Environment
Infrastructure

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Product Realization
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Planning for Product Realization
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Customer-related Processes
(Product requirements & communication)
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Purchasing
(Supplier evaluation, purchasing requirements, verification)
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Design/Development
(Planning, inputs, outputs, reviews, verification, validation & change control)

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Measurement, Analysis and Improvement
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Monitoring, Planning, and Measurement
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Customer satisfaction
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Internal audits
Process & Product monitoring/measurement
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Analysis of Data
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Improvement
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Constant Improvement
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Preventive Action
Corrective Action

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CMMI - ISO 9000 is more basic. The documentation involves fewer details and it has to be constantly improved for further product updates - in comparison to CMMI, where further process improvements are already covered when documentation and specifications are created.
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Six Sigma - ISO 9000 is using documentation as continuous quality assurance, rather then data.

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Positives
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Democratic
Internationally Used
Easy To Implement
Good Starting Point
If Used Correctly Will Lead To Consistent Quality Products
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Negatives
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Doesn’t Necessarily Lead To A Quality Product
Can Lead To Just An “Empty” Plaque On The Wall
Not Software Specific Like ISO/IEC 90003:2004

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