Total Safety Culture The Cultural Assessment Why Do We Want a Total Safety Culture To strengthen the company’s safety process To keep workplace accidents to a minimum To reduce the loss cost associated with workplace accidents Total Safety Culture Safe work practices should be the norm that occurs no matter what When safety is a value, employees will perform safe behaviors for the benefit of themselves and others Safe behaviors should be self reinforcing Priority vs.Value Priority - Priority vs. Value Priority – Changes based on current needs or whatever is important at the moment Priority vs. Value Priority – Changes based on current needs or whatever is important at the moment Value - Priority vs.Value Priority – Changes based on current needs or whatever is important at the moment Value – A principle. Something that will not be compromised Requirements for a Total Safety Culture A clearly defined Safety Process Have employee involvement Encourage safety innovation among employees Promote that safety is a value Recognize group and individual safety achievement Total Safety Culture Is Based on Trust Employees trust that management: Promotes/supports, not controls, the safety culture Focuses on the process not the outcome Will not compromise safety for production or quality Will use discipline as a last resort What Is the Purpose of the Cultural Assessment? Designed to assess the safety culture of the company from the employees perspective Can be compared to management’s perspective While management has good intentions with their safety program, employees may not fully understand management’s intent What Is the Purpose of the Cultural Assessment? It will provide you a benchmark which you can use to gauge where a company’s safety culture stands It will allow you to measure how well a company’s safety culture has improved Why Perform a Cultural Assessment? In order to sustain an effective Behavioral Based Safety process, a company should maintain a Total Safety Culture The Assessment will indicate which cultural elements can be improved to achieve a Total Safety Culture The Cultural Assessment Survey Interest Understanding Perception Accountability Recognition Resources Communication Teamwork Production Planning Value Cultural Profile Texas Mutual Insurance Company Please score each of the cultural elements from 0 (Poor) to 3 (Ideal) in the score column. Match the description with what you feel the culture is in your company. It is important that you are honest in your answers. Culture Element Score 0-Poor 1-Fair 2-Good 3-Ideal Poor (0) Fair (1) Good (2) Ideal (3) Management has a genuine interest is employee safety. They will take steps to positively influence the safety of employees. Management generally understands the safety hazards and concerns of employees. They will act upon these hazards and concerns to address the situation. Management has a high interest in employee safety. They will work together with all levels of employees to stay abreast of safety concerns and effectively address them. Management seeks out all levels of employment to understand the safety hazards and concerns. All levels of employment work together to positively address these hazards and concerns. Safety efforts are values that affect all decisions of the company. The safety efforts are perceived positively as a way to strengthen the company’s organization. Safety accountability is everyone’s job. The newest production worker has the same commitment to safety excellence as top company management. The company does everything they can do to achieve optimal safety performance in everything they do. Management regularly recognizes employees for safety mattes. The company has an organized process where employees are keenly aware of safety objectives and the recognition is fairly distributed. Management not only commits the necessary resources to safety, but also discusses safety needs with different levels of employment so as to understand the safety needs of the company and its’ employees. There is open two-way communication between management and employees. Each level of employment views each other as a partner and seeks each other’s views concerning employee safety. Employees are encouraged to and willingly report unsafe acts, conditions, and behaviors. Management follows up on all unsafe acts, conditions, and behaviors noted. Interest Management has no interest in the safety of employees. Management has some interest in the safety of employees, but may not always act to address these issues. Understanding Management occasionally understands the safety hazards and concerns of employees. These concerns or hazards are generally acted upon. Perception Management either does not understand the safety hazards or concerns of employees or does not respond to recognized hazards or concerns. There are no perceptions concerning safety in the organization. Management practices safety, however it is perceived as a “necessary evil”. Safety efforts are routinely practiced by management and are generally perceived positively by all levels of employment. Accountability The company has no person or people accountable for the safety of workers. The company assigns accountability for safety activities, but the follow up on safety matters is inconsistent. The company has assigned accountability for safety activities. Accidents are investigated to determine system root causes. Corrective action and improvement is done and followed up on. Recognition There is no employee recognition program concerning safety matters. Management seldom recognizes employees concerning safety matters. Resources Management commits little or no resources to employee safety. Management commits resources to safety only after accidents or fines. The resources are allocated only for short-term benefits. Management regularly recognizes employees concerning safety matters. However, there are no seemingly organized measurable goals that are communicated to employees. Management usually commits the necessary resources to safety. Communication There is little or no communication between management and employees concerning safety matters. The communication between management and employees typically is one way – from management to employees – concerning safety matters. There is two-way communication between management and employees although no organized format exists. Teamwork Employees are not encouraged to report unsafe acts, conditions, or behaviors. Although employees are encouraged to report unsafe acts, conditions, or behaviors they seldom report them. Production Employee safety is not a factor in any decisions made by the company. Planning Management does not consider employee safety during planning processes. Employee safety is a factor in company decisions, however, may be compromised in favor of production and/or quality. Management’s safety planning is reactive – only after accidents or fines. Employees are encouraged to report unsafe acts, conditions, and behaviors. Employees routinely report acts, conditions, or behaviors that affect employee safety. Employee safety is a factor in company decisions and rarely is compromised in favor of production and/or quality. Worker safety is routinely part of the planning process, but the plans are not always acted upon. Employee safety is a factor in all company decisions and never is compromised in favor of production and/or quality. Worker safety is a part of all planning processes. All levels of employment expect and act upon this planning process. Additional Information Date:______________ Optional Data: ___ Employee ___ Supervisor ___ Manager and up Location/Department:_________________________________________ ___ Salaried ___ Hourly st ___ 1 Shift nd ___ 2 Shift rd ___ 3 Shift Value Cultural Profile Texas Mutual Insurance Company This form is an assessment of your company’s Safety Culture. This form is to be filled out by all employees, supervisors, and managers. The form is to be filled out completely anonymously. Please score each of the cultural elements from 0 (Poor) to 3 (Ideal) in the score column. Match the description with what you perceive the culture is in your company. It is important that you are honest in your answers. The results of the assessment are tabulated and evaluated by Texas Mutualsm and suggested improvement activities will be submitted to the company in an effort to create a Total Safety Culture. 1. Do not put your name on the form. 2. Rate each category (from 0 to 3) independently based on your opinion of which answer best reflects where the company stands. 3. Mark your scores in each of the Score columns. 4. Fill in the Date of the assessment. 5. Complete the Location and Department where you work. 6. Check the level of employee (Employee, Supervisor, Manager and up) 7. Check whether you are a Salaried or Hourly employee. 8. Check which Shift you work if applicable. 9. Turn in the Assessment to the designated collection location. Thank you for your participation in making the company a better and safer place to work. Average All Total Scores Sum all Total Scores Divide by the number of responses Determine the final Total Average Score Total Score 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Needs Improvement Good Foundation Culture needs to change to maintain a safe, productive and healthy workplace. The safety process is not functioning properly. Possess cultural values which can be improved to build a sustainable, safe and productive culture. 22 23 24 25 26 27 28 29 30 Proactive Company has successfully built a safe and productive workplace culture. Culture Element Score 0-Poor 1-Fair 2-Good 3-Ideal Interest Understanding Perception Accountability Recognition Resources 2 2 1 1 0 1 Communication 1 Teamwork Production 2 1 Planning 2 Total Score: Culture Element Score 0-Poor 1-Fair 2-Good 3-Ideal Interest Understanding Perception Accountability Recognition Resources 2 2 1 1 0 1 Communication 1 Teamwork Production 2 1 Planning 2 Total Score: 13 Total Score 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Needs Improvement Good Foundation Culture needs to change to maintain a safe, productive and healthy workplace. The safety process is not functioning properly. Possess cultural values which can be improved to build a sustainable, safe and productive culture. 22 23 24 25 26 27 28 29 30 Proactive Company has successfully built a safe and productive workplace culture. Individual Element Scores Sum each Element Scores Divide by the number of responses Determine the final individual Element Average Score Develop suggested improvement activities to improve those elements needing improvement Suggested Improvement Activities Determine which elements need the most improvements Prioritize by the elements receiving the lowest scores The goal is to achieve a score of 3 in all categories Suggested Improvement Activities Use the survey form to develop suggested improvement activities Get feedback from the company and the company employees as to their opinion of what improvement activities can be done to strengthen the cultural environment Culture Element Score 0-Poor 1-Fair 2-Good 3-Ideal Interest 1.5 Poor (0) Management has no interest in the safety of employees. Fair (1) Management has some interest in the safety of employees, but may not always act to address these issues. Good (2) Management has a genuine interest is employee safety. They will take steps to positively influence the safety of employees. Ideal (3) Management has a high interest in employee safety. They will work together with all levels of employees to stay abreast of safety concerns and effectively address them. Survey Survey Results: Results: Employee Employee Safety Safety Culture Culture Profile Profile ABC ABC Company Company Value 1: Interest Poor 0 Management has no interest in the safety of employees. Fair 1 Management has some interest in the safety of employees, but may not always act to address these issues. Good 2 Ideal 3 Management has a genuine interest in employee safety. They will take steps to positively influence the safety of employees. Management has a high interest in employee safety. Managers work with all levels of employment to stay abreast of safety concerns and effectively address them. Your company rated: 1.5 Suggested Activities: • • • Develop a safety committee involving the different layers of employment to discuss safety concerns of the company. Follow up on all safety concerns addressed in the company and promote within the company. Develop an employee safety training schedule and promote this to all employees. Require that all applicable employees attend safety training. Benchmark and Reassess Benchmark the results for the Total Score as well as each Individual Element The company should share the results with employees Following implementation measure the improvements by performing the survey again (anywhere from 6 months to a year) Case Study Workshop Questions?
