Griffith International Agent Manual
2010
Griffith University Agent Manual 2010
1
www.griffith.edu.au/international
Contents
Important dates...........................................................................
2
Introduction..................................................................................
3
Discover Griffith..........................................................................
4
Research into global issues......................................................
6
Research application..................................................................
8
International marketing............................................................
9
How to apply................................................................................. 12
Step 1 Select student program..................................... 12
Step 2 Check program entry requirements............... 13
Step 3 Check if student can apply for credit............. 14
Step 4 Submit student application............................... 15
Step 5 Return student acceptance form.................... 18
Step 6 Payment of student fees................................... 19
Step 7 Applying for a student visa................................ 20
Step 8 Arrange student airport collection................. 21
Step 9 Arrange student accommodation................... 22
Operational guidelines ............................................................. 23
Claiming your commission ..................................................... 24
Appendix 1 – Nomination of agent form.............................. 25
Appendix 2 – Brochure request form.................................... 26
Important contacts ................................................................. 27
2010 Important dates
Semester One – Approximately 17 weeks
International Orientation 15-19 February
Start date
1 March
Mid-semester vacation
5-9 April
End of teaching
4 June
Study week
7-11 June
Examinations
14-25 June
Inter-semester vacation 28 June-23 July
Semester Two – Approximately 17 weeks
International Orientation 12-16 July
Start date
26 July
Mid-semester vacation
27 September-1 October
End of teaching
29 October
Study week
1-5 November
Examinations
8-19 November
Inter-semester vacation 22 November-27 Feb. 2011
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Griffith University Agent Manual 2010
Introduction
Degrees that don’t just open doors
– they create them
A founding member of Innovative Research
Universities Australia (IRU Australia), Griffith has
a reputation for identifying new developments
in industry and pioneering innovative degree
programs that cater for emerging career
fields. Griffith University was first in Australia
to offer:
•• an Education Alliance in Aviation
•• Asian Studies
•• Environmental Management
•• International Business
•• Microelectronic Engineering
•• Multimedia.
A global career choice
Griffith University’s global perspective is preparing graduates for
tomorrow’s international job market. With a focus on industry connections and hands-on experience, Griffith students are networked
and connected before they graduate.
Griffith fast facts
Career Smarter is Griffith’s innovative online program designed for
students to establish a clearer picture of their career goals at the
start of their studies and build their skills and confidence to be workready, and ultimately secure a satisfying future. This program has
been developed exclusively for Griffith students to give them the
edge in national and global employment markets.
.
•• 9th Largest in Australia (student numbers)
www.griffith.edu.au/searchacareer
•• 3,500 Staff (full-time employees)
Griffith graduates are successful leaders in their fields, around the
world. Studying at Griffith means that they can continue to forge
internationally useful contacts in our ever-growing alumni community. The Griffith University’s Industry Mentoring Program aims to
support the transition of students into the workplace and to involve
industry professionals in a mutually beneficial partnership. It matches
postgraduate students from a range of disciplines with professionals
in the same career field, giving students the opportunity to ­participate
in professional development activities; share research and expertise;
and engage in an assortment of social activities. •• 5 Campuses .
(Nathan, Gold Coast, Mt Gravatt, Logan, South Bank)
www.griffith.edu.au/employers/careers-employment/
industry-mentoring-program
•• 14th in Australia (research income)
•• 37,800 Students
•• 8,800 International Students (from 123 countries)
•• 38 Research Centres
•• 268 Undergraduate Programs
•• 382 Postgraduate Programs
•• 2173 Areas of Research Expertise
•• 220 Exchange Partners
Information based on Census Statistics (Second Semester 2008)
Griffith University Agent Manual 2010
3
Discover Griffith
Explore your potential
Griffith has 5 campus locations across Australia’s fastest growing
corridor from Brisbane to the Gold Coast. Each campus has a distinctive character and range of course offerings.
Gold Coast
Campus population: 15,000 students
Gold Coast City population: approximately 467,000
Course offerings: comprehensive
Nathan, Brisbane
Griffith’s beginnings
1881
Establishment of Queensland College of Art
(Queensland’s oldest art institution) in Brisbane.
1957
Establishment of the Queensland Conservatorium
(one of Australia’s leading music schools).
1971
Formal establishment of Griffith as a comprehensive
university by Queensland Parliament. The University
is named after Sir Samuel Walker Griffith, a former
Queensland Premier and the first Chief Justice of
Australia.
1988
Griffith added its Mt Gravatt and Gold Coast
campuses.
2004
The Dental School was established.
2005
Griffith’s Medical School opened – Gold Coast.
2007
Griffith Film School relocated to South Bank to
become Australia’s largest and most modern film
institution.
Campus population: 12,000 students
Brisbane city population: approximately 1.75 million
Course offerings: comprehensive
Mt Gravatt, Brisbane
Campus population: 4,700 students
Brisbane city population: approximately 1.75 million
Course offerings: Criminology & Criminal Justice, Education,
Psychology
South Bank, Brisbane
Campus population: 2,500 students
Brisbane city population: approximately 1.75 million
Course offerings: Art & Design, Film & Media, Music
Logan
Campus population: 2,700 students
Logan city population: approximately 178,000
Course offerings: Commerce, Human Services, IT, Nursing,
Nutrition, Public Health, Rehabilitation, Science, Social Work
Griffith in 2008
•• Ranked in the top 4% of institutions worldwide (Times
HES-QS World Ranking).
•• Ranked number one Australian University destination for
students from 28 countries, including Canada, Japan,
Norway, Portugal, Sweden, United Arab Emirates and Brazil.
•• Australia’s leader in Environmental Science, with AU$50 million
invested in Australian Research Council (ARC) National Climate
Change Adaptation Research Facility (NCCARF).
•• Australia’s new headquarters for Centre of Excellence in
Policing and Security (CEPS), located at Nathan Campus.
•• Griffith Business School receives accreditation from the
Association to Advance Collegiate Schools of Business
(AACSB International), placing Griffith in the top 5% of business schools worldwide.
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Griffith University Agent Manual 2010
Professional English for an international career
In today’s competitive world, fluent English is essential. Research
shows that employers around the world are looking for graduates
with strong English language skills. Griffith University has a range
of support programs to help students enhance their English skills,
to help them to succeed at university, and to increase their
­employability in the international workforce.
Providing students with the skills and support to enhance their future
career prospects is important to Griffith. That is why we offer work
integrated learning within degrees, mentoring programs with industry,
and we employ a dedicated International Career Development
Manager to assist students. It is also why we provide so much support
to continuously develop student English Language skills from their
arrival at Griffith right through to their graduation. A Griffith degree
coupled with strong English Language skills gives students the basis for
a great future.
English Pathways
Griffith English Language Institute (GELI) provides high quality
English Pathway programs for international students who do not
currently meet minimum English entry requirements for their
program and wish to prepare for tertiary studies at Griffith.
Language Enhancement course, normally in their first semester.
This innovative course will be a core part of the student’s degree,
not an additional course. It will develop the student’s English language skills and provide them with intensive practice related to
their student’s degree. Students will not be allowed to study this
course if they have achieved an IELTS 7.0 (Academic) or equivalent.
For more detailed information on which students are eligible to do
this course, please refer to the Bachelors Degree Policy – Schedule 1
(Requirement to Complete the English Language Enhancement
Course) at http://www62.gu.edu.au/policylibrary.nsf/
EnglishHELP
If a student does not meet the necessary criteria to undertake an
English enhancement course, Griffith has a range of other English language support activities available. The university provides both individual and small group English HELP sessions, as well as workshops
that focus on intercultural communication and pronunciation skills.
Student Linx
Programs available to students include:
>> Direct Entry English (EAP)
>> English for Academic Purposes (EAP)
>> Mixed English and Academic Program (MEAP)
Designed to create cross-cultural and cross-program linking opportunities, it is hoped that the social and academic relationships developed will provide pathways for future collaborations across the
globe. The program includes social activities and events, such as a
trip to Byron Bay, beach volleyball, other campus based activities,
and the opportunity for community volunteering; to enhance the
cultural and communicative opportunities for international students
and Australian students alike. Most events and activities will be free
to members (membership is also free).
For more detailed information on the entry requirements and course
content for these programs please refer to www.griffith.edu.au/geli
IELTS4grads English enhancement
From 2010, those students starting for the first time at Griffith
University in the first or second year of an applicable bachelor
degree and who meet our eligibility criteria will study an English
From 2009, Griffith will offer a 50% subsidy to completing international graduates to sit an International English Language Testing
System (IELTS) Exit Test in their final semester. This test will provide
a formal measure of English proficiency that can be used to demonstrate communication skills for future employment opportunities.
Griffith University Agent Manual 2010
5
Research into global issues
Research that leads the world
Consistently ranked among Australia’s top ten research institutions,
Griffith is committed to developing research centres of national and
international significance.
Our leading minds are working in partnership with experts from all
corners of the globe, harnessing the very latest in high quality
research to solve the challenges facing our community and planet.
Our shared strategic direction is a commitment to tackle global
issues from an Australian and regional knowledge-based perspective. With global issues as our core theme, Griffith is focusing its
people and research around addressing these issues, as well as consequent current and future skill shortages. To meet its strategic
direction, Griffith University has identified eight critical fields of
research and study:
1. Drug discovery and infectious diseases. The field of drug discovery, including the search for a cure for cancer, combating bird
flu, fighting malaria and the application of stem cells to solving
problems such as Parkinson’s disease.
2. Water science. A global scientific approach to finding a solution
to the world’s water problems, including drought, water quality
and climate change.
3. Asian politics, trade and development. Addressing the need to
save failing states, enhancing the activities of the World Bank
and the United Nations (UN), and addressing the burning issues
of sustainable security and rule of law in the Asia Pacific region.
4. Criminology. The proactive determination of the ways to create
effective communities, and address criminal behaviour and all
forms of violence in a preemptive or preventative manner to
deliver human well being.
State-of-the-art research facilities
$50 million
National Climate Change Adaptation Research
Facility
$36 million
Medicine, Dentistry and Oral Health School
$34.5 million Eskitis Institute (Cell and Molecular Therapies)
$22 million Institute of Glycomics Centre
$22 million
National Adult Stem Cell Centre
$18 million Smart Water Research Facility
$16 million Tropical Rivers and Coastal Knowledge Research
Hub
$15 million Centre of Excellence in Policing and Security
$3 million Microtechnology Facility
$1.8 million
Eskitis Institute (Malaria and African Sleeping
Sickness)
5. Climate change adaptation. Planning and developing new
approaches to services to enable the global community to adapt
and respond to the challenges of climate change for our cities
and coasts; for the conservation of our ecological biodiversity
and for our critical services, such as health and energy.
6. Sustainable tourism. Managing and developing tourism so that
the associated environmental, economic and sociocultural costs
are minimised and the benefits maximised.
7. Music, the arts and the Asia Pacific. Engagement with the nonWestern musical cultures of the Asia Pacific, as well as with the
increasing interest in Western classical music in the Asia Pacific
region will lead to a creative and dynamic relationship between
Australia and its regional neighbours to promote ­exciting and
productive cultural exchanges.
8. Health. Prevention of chronic disease through: health promotion,
early intervention, and innovative health care, to combat major
problems of adult populations in urban areas, such as cancer,
cardiovascular disease, and mental health.
www.griffith.edu.au/research
6
Griffith University Agent Manual 2010
Australia’s leader in drug discovery
Griffith University is a leader in drug discovery in Australia, with a
strong focus on infectious diseases. The University’s top chemists,
biologists and health-care scientists are tackling cross-disciplinary
solutions to a wide range of diseases.
Griffith’s Institute for Glycomics leads international research in the
new science of carbohydrate-based drug discovery. In collaboration with The Hong Kong University–Pasteur Research Centre, the
Institute has recently developed a new method to study the
­influenza virus.
Griffith’s Eskitis Institute is home to the Queensland Compound
Library–Australia’s only integrated compound management and
logistics facility. It also houses the Nature Bank, a unique collection
of 300,000 samples derived from plants and marine ­invertebrates.
It was developed, over 14 years, as part of a $100 million investment from AstraZeneca, representing one of the most successful
private-public partnerships in the country.
www.griffith.edu.au/research/about-research-at-griffith/
drug-discovery-infectious-diseases
Australia’s leader in water research
Griffith’s Australian Rivers Institute is home to more than 120 scientists and research students, making it the largest concentration of
university-based water researchers in the country.
The Institute plays a leading role in managing water resources, with
a focus on freshwater, estuarine and urban water. Researchers help
protect river and coastal ecosystems in Australia through major
collaborations, such as the $16 million Tropical Rivers and Coastal
Knowledge Research Hub and the $50 million Urban Water ­Security
Research Alliance.
Australian Rivers Institute researchers have developed a set of ecosystem health assessment tools for measuring conservation efforts
adopted in producing South-East Queensland’s annual Healthy
Waterways Report Card.
www.griffith.edu.au/research/about-research-at-griffith/water
Australia’s leader in E-waste research
Griffith University is a leader in E-waste research and undertakes
work through the University’s Centre for Environmental Systems
Research. Griffith was approached by the United Nations (UN)
research arm for managing electronic waste to create an Oceania
hub dedicated to reducing the 40 million tonnes of E-waste
­produced each year worldwide.
Griffith University is a member of StEP (Solving the E-Waste
Problem), an initiative founded by various UN organisations and
coordinated by the United Nations University. StEP’s overall aim
is to develop strategies to solve the E-waste problem based on a
sound scientific basis.
www.step-initiative.org
www.griffith.edu.au/engineering-information-technology/
e-waste-research-group
Griffith University Agent Manual 2010
7
Research
continued
Application process for higher degree students
Action by agent
Action by Griffith
1
2
Apply for a research higher degree program and/or
scholarship.
Review entry requirements and application procedures at:
www.griffith.edu.au/research-higher-degree/
how-to-apply
Apply online or via a printed application form at:
www.griffith.edu.au/research-higher-degree/
how-to-apply
Application assessed for candidature:
– scholarship application assessed independently
(if applicable).
4
Agent receives offer letter forwards to student to accept.
3
Griffith provides offer letter
– conditional (conditions still to be met);
– unconditional.
5
Agent ensures all conditions met (if applicable).
OR Griffith rejects application.
7
6
Agent returns:
– student’s acceptance form;
– student’s payment.
Griffith receives:
– acceptance form (checks all conditions met);
– processes student’s payment;
– issues Confirmation of Enrolment (COE).
8
Agent receives COE then:
– uses COE to apply for student visa;
– visa granted by Australian High Commission, Embassy,
or Australian Department of Immigration (DIAC).
9
Once in Australia student visits the Griffith Graduate
Research School to meet staff and collect their enrolment
pack.
10
Student enrols online into courses for coursework study
(if applicable) – www.griffith.edu.au/enrolment
11
Student commences study.
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Griffith University Agent Manual 2010
Griffith Graduate Research School
The Griffith Graduate Research School (GGRS) manages all international research higher degree (RHD) students, including:
>> enquiries
>> scholarships
>> application
>> thesis examination
>> admission
>> research training
>> candidature
General enquires
Tel: +61 7 3735 3817
Fax: +61 7 3735 3885
Email: rhd-enquiry@griffith.edu.au Web: www.griffith.edu.au/ggrs
Application and admission enquiries
Area of study
Email
Arts, Education and Law
Business
Health
Science, Environment, .
Engineering and Technology
rhd-ael@griffith.edu.au
rhd-business@griffith.edu.au
rhd-health@griffith.edu.au
rhd-seet@griffith.edu.au
Scholarship enquiries
Email: rhd-scholarship@griffith.edu.au
International Marketing
Griffith International Marketing Team
Director
International Marketing
Marketing Manager
Korea
Ingeborg Loon
Marketing Assistant
Tricia Waterman
Regional Director
Regional Director
Regional Director
Regional Manager
Regional Director
China, Hong Kong,
Taiwan, Mongolia, Macau
Thomas Toh
Middle East & Sub
Continent
Rahul Mankad
Europe
Chanelle Baker (Sweden)
Latin America, Thailand,
Indonesia, USA
Guie Hartney
Africa, Canada, Eastern
Europe, Japan
Peter Rudling
Marketing Support
Marketing Support
Marketing Support
Cara Toh
Ashini Malhotra (India)
Mohannad Bawaz (ME)
Eastern Europe
Veronika Kustenko
Coordinator
Coordinator
Manager
Coordinator
Manager
International
Marketing
International
Marketing Manager
Singapore, Malaysia,
Brunei, Alumni
Serita Pinalli
International
Marketing
Domestic & AusAID
Jack Johnston
International
Marketing
Vietnam, Cambodia,
Laos
Michelle Walker
Promotions &
Advertising
Mark Taylor
Study Abroad/
Exchange
Heidi Piper
Administration
Assistants
Study Abroad
Coordinator
Margaret Jermanus
Jane O’Neill
Rochelle Hocker
Study Abroad Adviser
Julie Lambert
Emma Shield
Exchange Coordinator
Camilla Graham
Client Services Officer
– Exchange
Truc Huynh
Exchange Adviser
Katie Rennick
Griffith University Agent Manual 2010
9
International Marketing
Marketing Manager Country Allocations
(by region) – February 2009
Austria
Belgium
Czech Rep.
Denmark
England
Finland
France
Germany
Greece
Hungary
Italy
Netherlands
Norway
Poland
Portugal
Ireland
Russia
Scotland
Slovakia
Spain
Sweden
Switzerland
Ukraine
Wales
EUROPE
Chanelle Baker
Chanelle Baker
Peter Rudling
Chanelle Baker
Chanelle Baker
Chanelle Baker
Chanelle Baker
Chanelle Baker
Chanelle Baker
Peter Rudling
Chanelle Baker
Chanelle Baker
Chanelle Baker
Peter Rudling
Chanelle Baker
Chanelle Baker
Peter Rudling
Chanelle Baker
Peter Rudling
Chanelle Baker
Chanelle Baker
Chanelle Baker
Peter Rudling
Chanelle Baker
AFRICA
Algeria
Rahul Mankad
Botswana
Peter Rudling
Cameroon
Peter Rudling
Chad
Peter Rudling
Congo
Peter Rudling
Egypt
Rahul Mankad
Eritrea
Peter Rudling
Ethiopia
Peter Rudling
Gabon
Peter Rudling
Gambia
Peter Rudling
Ghana
Peter Rudling
Guinea
Peter Rudling
Ivory Coast Peter Rudling
Kenya
Peter Rudling
Libya
Rahul Mankad
Malawi
Peter Rudling
Mauritius
Peter Rudling
Morocco
Rahul Mankad
Mozambique Peter Rudling
Namibia
Peter Rudling
Nigeria
Peter Rudling
Senegal
Peter Rudling
Seychelles
Peter Rudling
Sierre Leone Peter Rudling
South Africa Peter Rudling
Sudan
Peter Rudling
Swaziland
Peter Rudling
Tanzania
Peter Rudling
Tunisia
Rahul Mankad
Uganda
Peter Rudling
Zambia
Peter Rudling
Zimbabwe
Peter Rudling
10
MIDDLE EAST
Afghanistan Rahul Mankad
Bahrain
Rahul Mankad
Iran
Rahul Mankad
Iraq
Rahul Mankad
Israel
Rahul Mankad
Jordan
Rahul Mankad
Kuwait
Rahul Mankad
Lebanon
Rahul Mankad
Oman
Rahul Mankad
Qatar
Rahul Mankad
Saudi Arabia Rahul Mankad
Syria
Rahul Mankad
UAE
Rahul Mankad
Yemen
Rahul Mankad
Turkey
Rahul Mankad
SUBCONTINENT
Bangladesh Rahul Mankad
India Rahul Mankad
Maldives
Rahul Mankad
Nepal
Rahul Mankad
Pakistan
Rahul Mankad
Sri Lanka
Rahul Mankad
Griffith University Agent Manual 2010
Bhutan
Brunei
Cambodia
China
Hong Kong
Indonesia
Japan
Korea
Laos
Macau
Malaysia
Mongolia
Philippines
Singapore
Taiwan
Thailand
Vietnam
ASIA
Rahul Mankad
Serita Pinalli
Michelle Walker
Thomas Toh
Thomas Toh
Guie Hartney
Peter Rudling
Ingeborg Loon/Thomas Toh
Michelle Walker
Thomas Toh
Serita Pinalli
Thomas Toh
Jack Johnston
Serita Pinalli
Thomas Toh
Guie Hartney
Michelle Walker
AUSTRALIA/PACIFIC
Australia
Jack Johnston
AusAID
Jack Johnston
Rahul Mankad
Guie Hartney
Chanelle Baker
Thomas Toh
Peter Rudling
Ingeborg Loon
Michelle Walker
Serita Pinalli
Jack Johnston
Argentina
Brazil
Chile
Colombia
Ecuador
Mexico
Peru
USA
Canada
AMERICAS
Guie Hartney
Guie Hartney
Guie Hartney
Guie Hartney
Guie Hartney
Guie Hartney
Guie Hartney
Guie Hartney
Peter Rudling
Email Contacts
r.mankad@griffith.edu.au
g.hartney@griffith.edu.au
griffith.university@telia.com
t.toh@griffith.edu.au
p.rudling@griffith.edu.au,
i.loon@griffith.edu.au
michelle.walker@griffith.edu.au
s.pinalli@griffith.edu.au
jack.johnston@griffith.edu.au
Marketing support and compliance
International promotional material
Griffith provides a range of marketing support services including the
provision of the following international promotional material.
Agents can request:
Generic Promotional Flyers
>> Why Choose Griffith?
>> Study in Australia
>> 1 Year Masters 2010
>> 2 Year Masters 2010
printed copies
Brochure Request Form, page 26
Email: gi-agent@griffith.edu.au
OR
download an electronic PDF
www,griffith.edu.au/international
International Program Guides
>> 2010 International Postgraduate Guide
>> 2010 International Undergraduate Guide
>> 2010 Griffith English Language Institute Guide
>> Research Higher Degrees Prospectus
Program Specific Flyers
Griffith also provides a range of program specific flyers such as
Bachelor of Business, Master of International Business, Griffith
Business School Profile, Biotechnology and Molecular Biology, Play
your part in the world of Public Health, Play your part in the world of
Popular Music, Graduate Diplomas of Education in Brisbane, Master
of Teaching at the Gold Coast.
Instructional Guides
2010 International Pre-Departure Guide
2010 International Agent Manual
Education Services for Overseas Students (ESOS)
The Education Services for Overseas Students (ESOS) Act 2002
provides the legal framework to ensure quality education and
consumer protection for overseas students studying in Australia.
It aims to ensure that all Australian education providers and their
representatives provide services and facilities that meet minimum
standards and that students are enrolled in accordance with their
visa conditions.
Under this Act education providers and their representatives,
including agents, must ensure that:
>> Students hold a student visa and they can only be enrolled in
CRICOS registered courses.
>> Students are provided with comprehensive, free and accurate
information about the University, its educational courses or
programs, facilities and local environment prior to accepting
their offer.
>> All advertising and promotional material is accurate and
includes the University’s Registered CRICOS code.
>> Students are not provided with any false or misleading
information or advice about the employment or migration
outcomes associated with a course.
>> Students are not provided any immigration advice unless
authorised to do so under the Migration Act 1958 (Cth).
For more information: .
http://aei.dest.gov.au/AEI/ESOS/Default.htm
Griffith University CRICOS Provider Number: 00233E
Griffith University Agent Manual 2010
11
How to apply
1
Select student program
6
Payment of student fees
2
Check program entry requirements
7
Applying for a student visa
3
Check if student can apply for credit
8
Arrange student airport collection
4
Submit student application
9
Arrange student accommodation
5
Receive and check student offer
10
Commission
1 | Select student program
To find out which of Griffith’s study areas will prepare a student for
the career of their choice, refer to:
>> 2010 International Undergraduate Guide page 11
>> 2010 International Postgraduate Guide page 13
>> 2010 Griffith English Language Institute.
12
Griffith University Agent Manual 2010
OR
www.griffith.edu.au/searchacareer
www.griffith.edu.au/programs-courses
2 | Check program entry requirements
General entry requirements
Other entry requirements
Detailed requirements for Griffith’s programs are listed in the 2010
international program guides:
>> 2010 International Undergraduate Guide
>> 2010 International Postgraduate Guide
Some programs may require applicants to meet additional entry
requirements such as a portfolio of artwork, audition, interview or
employment experience. Details on additional entry requirements for
Griffith’s programs are listed in the 2010 Program Guides listed
above.
Please note, Griffith’s program requirements may be subject to
change after publication of these student guides.
For any updates in program requirements, please refer to the Griffith
University website at www.griffith.edu.au/programs-courses
For any updates in program requirements, please refer to the Griffith
University website at www.griffith.edu.au/programs-courses
English language requirements
Academic requirements
All programs offered by Griffith require applicants to demonstrate
English language proficiency. Details on the English entry requirements for all of Griffith’s programs are provided in the 2010
Program Guides or on the Griffith website at www.griffith.edu.
au/­programs-courses. Griffith University accepts the following
English language proficiency tests:
>> IELTS (Academic only)
>> TOEFL
>> ISLPR (only tests conducted by Griffith University staff, or their
accredited nominees, are accepted).
Postgraduate – For postgraduate admission students will generally
need to have successfully completed a Bachelor degree from a
­recognised tertiary institution or equivalent qualification. Some programs may require a degree in a specific discipline. Please check the
2010 International Postgraduate Guide for details on entry requirements for all postgraduate programs.
Postgraduate Academic Pathways – Applicants who do not meet
the postgraduate academic requirement are encouraged to check
the 2010 International Post­graduate Guide (Academic Pathways),
page 110, for more information on the Postgraduate-Qualifying
Program (PQP) OR go to www.qibt.qld.edu.au
International students can also meet English proficiency requirements by providing documentary evidence of language of instruction OR successful completion of specific studies and qualifications,
as stated in the Griffith University Admission Policy for Postgraduate
Coursework Programs at www.gu.edu.au/policylibrary.nsf
Undergraduate – For undergraduate admission, students will
­ enerally need to have successfully completed a secondary school
g
qualification, regarded comparable to an Australian Year 12 award.
For more information on approved country specific qualifications
please refer to the 2010 Undergraduate Guide pages 144-147
(Entry Requirements by Country).
For any English entry requirement updates please make sure that
the student checks the English language requirements under the
Apply for Entry tab for their degree program on Griffith’s Program
Catalogue at www.griffith.edu.au/programs-courses
Undergraduate Academic Pathways – Applicants who do not
meet the undergraduate academic requirement are encouraged to
check 2010 Undergraduate Guide (Academic Pathways), page 134,
for more information on a range of Diploma programs OR go to
www.qibt.qld.edu.au
English Pathways – If the student does not meet the minimum
English language entry requirements for their chosen program, the
student should consider an English pathway program. Griffith English
Language Institute (GELI) offers a range of programs tailored to suit
the students needs before they commence university studies. For
further information please refer to www.griffith.edu.au/geli
For any updates in program requirements, please refer to the Griffith
University website at www.griffith.edu.au/programs-courses
The following table provides English language proficiency test results
recognised by Griffith.
Griffith English language requirements
IELTS
(Academic only)
TOEFL
(Paper)
TOEFL
(Computer)
TOEFL
(iBT)
6.0
(with no subscore below 5.5)
6.5
(with no subscore below 6.0)
7.0
(with no subscore below 6.5)
550
213
575
237
580
237
79
(no individual score less than 19)
92
(no individual score less than 21)
92
(no individual score less than 22)
ISLPR
3 in all scores
3+ in all scores
3+ in all scores
Please note: IELTS and TOEFL tests are only valid for 2 years. Undergraduate programs generally require IELTS 6.0 (with no subscore below 5.5)
Postgraduate programs generally require IELTS 6.5 (with on subscore below 6.0).
Griffith University Agent Manual 2010
13
How to apply
3 | Check if student can apply for credit
Action by agent
Action by Griffith
1
3
Agent checks:
– Credit Precedent Database
www.griffith.edu.au/credit
– agent runs a search on student’s previous program to
check if program recognised by Griffith;
– IF PROGRAM NOT LISTED then student must
supply official documentation for:
– program structure;
– entry and graduation requirements;
– assessment methods and detailed subject outlines.
Credit application assessed by Griffith Credit Office.
4
Griffith emails:
– notification of credit transfer.
Action by student
2
Agent submits student application:
– student must complete section 10;
– student must provide supporting documentation.
Applying for credit transfer
Undergraduate credit guidelines
Griffith University awards credit for formal study undertaken in
r­ ecognised tertiary institutions in Australia and overseas.
3-4 Year bachelors degree – the maximum amount of credit
which may be granted is two-thirds of the program.
Postgraduate credit guidelines
Less than 3 Year bachelors degree – the maximum amount of
credit which may be granted is one-half of the program.
Masters (more than 1 year) – In masters programs, which are
more than one year (80CP) in length, credit (specified and unspecified) may be granted on the basis of study previously completed,
but at least 80CP of work must be completed by study of courses
within the masters degree.
Credit for electives – Where the bachelors degree provides for
electives, unspecified credit may be granted on the basis of prior
study at Diploma level or higher. In this case, the prior study may be in
an area unrelated to the area of the bachelors degree, unless a specific list of electives are detailed under the program’s suggested
pattern of enrolment. See www.griffith.edu.au/programs-courses
Masters (1 year) – In masters programs, which are one year
(80CP) in length, a maximum of 20CP of credit may be granted.
Professional experience – Credit is usually based on formal coursework, which is equivalent in content and standard to the courses in
the masters program. Credit may also be granted where a student
has extensive professional experience, which satisfies the program
convenor that the student has effectively achieved the learning
outcomes of the course.
Research – Credit may not be granted for any dissertation or
research component.
Articulation programs – Courses undertaken in programs within
the University which formally articulate with the masters degree
may be counted towards satisfying the requirements of the masters
degree. These arrangements are not limited by the restrictions on
the amount of credit, which may be granted as set out above.
14
5
Student enrols at Griffith:
– BEFORE classes commence;
– student submits Confirmation of Credit Transfer Form
(www.griffith.edu.au/credit);
– PLUS current official academic transcript.
Griffith University Agent Manual 2010
Credit for related study – Where the prior study is related to the
bachelors degree, specified credit can be granted for particular
course(s) in the bachelors degree. However, this is on the grounds
that the student has satisfied program requirements by completing
the equivalent course content as determined by the Dean of School.
Articulation agreements – An articulation agreement is an agreement between Griffith and another institution to document and
publicise a specifically approved pathway for progression from an
external award program into a Griffith award program. Articulation
agreements typically involve (but are not limited to) an agreement
to award block credit or advanced standing. For more information on
Griffith’s current articulation agreements refer to www.griffith.
edu.au/admissions/credit-transfer-articulation
4 | Submit student application
Action by agent
Action by Griffith
1
2
Agent submits to relevant Griffith Admissions Team:
– completed student application form;
– certified true copies of student’s academic results
and awards;
– certified true copies of English results;
– supporting documents for scholarship students.
Griffith Admissions Team assesses application.
(Admissions contact details page 16 -17) .
4
Agent receives student offer letter including:
– acceptance of offer form;
– details of conditions still to be met if a conditional offer.
3
Griffith provides:
– unconditional offer letter;
– conditional offer letter.
OR Griffith rejects application and provides:
– alternative pathway offer (QIBT/GELI).
Application for full degree international students (coursework)
Agents can submit applications on behalf of international undergraduate and postgraduate students by completing:
•• an online application form at
• a printed application form — .
OR
www.griffith.edu.au/international (at the back of the undergraduate and postgraduate guides), .
returning it to the address on the form.
How to complete the International Student Application Form
Section 1-7 Must be completed by all applicants. Please print in BLOCK LETTERS.
Section 3
Applicants must include second and third preferences in case they are not eligible for the first preference.
Section 4 Attach certified copies of all academic result documents requested.
Section 8
English Language course applicants only. Please refer to English Pathway Program information, page 13.
Section 9
Academic Pathway Program applicants only. Please refer to Academic Pathway information, page 13.
Section 10
Applicants applying for credit from previous study, page 14.
Section 11-14
Must be completed by all applicants.
Application deadline dates 2010
Semester 1
(Feb–June) received by Mid January 2010
Semester 2
(July–Nov) received by Mid June 2010
Please remember that you should allow sufficient time for the processing of the student’s application, meeting any conditions of an offer,
including payment of fees, and applying for the student visa. We recommend that you submit the student’s application at least four months
prior to commencement of the semester, if there is a lengthy Australian student visa application process in your country.
Check program start dates
Please check your program description for details regarding your program start dates. Griffith’s academic calendar may vary from the 2010
key dates, detailed on page 2. For current information, please refer to www.griffith.edu.au/academiccalendar
Sponsored/Scholarship students
Students receiving Government scholarships/sponsorships for their study must supply supporting documentation at application stage confirming sponsor, program(s) supporting, duration of support, and inclusions such as tuition fees and Overseas Student Health Cover. This
information will be considered by the GI sponsorship staff to determine if direct sponsor invoicing is initiated and any other support measures
are required (eg academic monitoring).
Griffith University Agent Manual 2010
15
How to apply
4 | Submit student application
(continued)
Admissions team list for agents
After the student’s application has been submitted, if you have any
questions regarding a student application you will need to contact
the Griffith International Admissions Team.
To check which campus the student’s program is offered on go to www.griffith.edu.au/programs-courses
Contact the Brisbane Admissions Team
For student applications for
Nathan campus
Mt Gravatt campus
South Bank campus
Contact the Gold Coast Admissions Team
For student applications for
Gold Coast campus
Logan campus
Contact the Offshore Office Team
For agents representing students from
Afghanistan, Bahrain, Europe, India, Israel, Jordan, Kuwait, Lebanon,
Oman, Palestine, Qatar, Saudi Arabia, UAE, Yemen
Brisbane Team
Wendy Levkovich Manager, International Admissions (Nathan)
Phone: +61 7 3735 7947 Email: w.levkovich@griffith.edu.au
TEAM A
Email: applyna-a@griffith.edu.au
Regions/Countries
Hong Kong, Indonesia, Taiwan, Thailand, Vietnam
Fax: +61 7 3735 5280
Admissions Officers
Josephine Wong
(Tel: +61 7 3735 3803)
Jessica Li
(Tel:+61 7 3735 3712)
Sarah Kirkland
(Tel: +61 7 3735 3805)
Bhutan, Brunei, Cambodia, China, Laos, Macau,
Mongolia, Myanmar
Japan, Korea, Malaysia, Singapore, Philippines
TEAM B – Indian SubContinent and Middle East
Email: applyna-b@griffith.edu.au
Regions/Countries
Bangladesh, Egypt, Maldives, Pakistan, Turkey, Iran, Iraq, Nepal,
Sri Lanka, India (Direct student applications only),
Middle East (Direct student applications only)
TEAM C – Africa, Americas, Europe and Pacific
Email: applyna-c@griffith.edu.au
Regions/Countries
Fax: +61 7 3735 5280
Admissions Officers
Ian Parker
(Tel: +61 7 3735 5587)
Madonna Morrison
(Tues,Thurs, alt Wed)
(Tel: +61 7 3735 3525)
Fax: +61 7 3735 5280
Admissions Officers
Africa, Canada, New Zealand, Pacific Islands, PNG, South/Latin America,
USA, Europe (Direct student applications only)
Genc Xhiha
(Tel: +61 7 3735 3604)
Gaby Loh (Tues, Wed, Fri)
(Tel: +61 7 3735 5206)
Client Services Officer
Ramesh Chandrasegar
(Tel: +61 7 3735 6779)
Cynthia Peacock
(Tel: +61 7 3735 6909)
Client Services Officer
Chris Thillainathan
(Tel: +61 7 3735 7909)
Client Services Officer
Mona Sethi
(Tel: +61 7 3735 7864)
Offshore Offices
16
Regions/Countries
Afghanistan, Bahrain, India, Israel, Jordan, Kuwait, Lebanon, Oman,
Palestine, Qatar, Saudi Arabia, UAE, Yemen
Admissions Officers
Shyamala Elango
(Offshore-Dubai)
Europe
Veronika Kustenko
(Offshore-Kiev)
Griffith University Agent Manual 2010
Client Services Officer
Email: s.elango@griffith.edu.au
admissions.griffith@gmail.com
Fax: +97-14-3933 433
Tel: +97-14-3939 882
Email: v.kustenko@griffith.edu.au
kiev@griffith.edu.au
Fax/Tel: +380-44-221 5765
Gold Coast Team
Barbara-Anne Long Manager, International Admissions (Gold Coast)
Phone: + 61 7 5552 9259 Email: b.long@griffith.edu.au
TEAM A
Email: applygc-a@griffith.edu.au
Fax: +61 7 5552 8978
Regions/Countries
Admissions Officers
Client Services Officer
Bhutan, China, Hong Kong, Macau, Mongolia
Janyne Lambert
(Tel: +61 7 5552 8121)
Martin Smith
(Tel: +61 7 5552 7185)
TEAM B
Email: applygc-b@griffith.edu.au
Regions/Countries
Bangladesh, Maldives, Nepal, Pakistan, Sri Lanka, Thailand, Singapore,
Malaysia, Myanmar, Laos, India (Direct student applications only)
Fax: +61 7 555-28978
Admissions Officers
Lyn Hastings-McGowan
(Tel: +61 7 5552 8241)
Client Services Officer
Lagi Anae
(Tel: +61 7 5552 8323)
TEAM C
Email: applygc-c@griffith.edu.au
Regions/Countries
Fax: +61 7 5552 8978
Admissions Officers
Client Services Officer
Japan, Korea, Vietnam, Taiwan, Turkey, Cambodia, Phillipines,
Europe (Direct student applications only)
Yuko Miyazawa
(Tel: +61 7 5552 8896)
Rhonda Rheardon
(Tel: +61 7 5552 9260)
Fax: +61 7 555-28978
Admissions Officers
Karen Richardson
(Tel: +61 7 5552 7270)
Client Services Officer
Lagi Anae
(Tel: +61 7 5552 8323)
Fax: +61 7 555-28978
Admissions Officers
Kea Moller
(Tel: +61 7 5552 9261)
Client Services Officer
Rhonda Rheardon
(Tel: +61 7 5552 9260)
TEAM D
Email: applygc-d@griffith.edu.au
Regions/Countries
Africa, Brunei, Indonesia, Middle East (Direct student applications only)
TEAM E
Email: applygc-e@griffith.edu.au
Regions/Countries
Canada, USA, Latin America, PNG, NZ, Pacific Islands
Griffith University Agent Manual 2010
17
How to apply
5 | Return student acceptance form
Action by Griffith
Action by agent
1
2
Griffith provides offer letter (conditional or unconditional).
Agent receives the student’s Offer Letter.
Agent must:
– check student details;
– check student program and campus information is correct;
– forward offer letter to student to accept.
OR Griffith rejects application:
– provides alternative pathway (QIBT/GELI).
4
Griffith receives and processes:
– student’s Acceptance of Offer form;
– student’s payment;
– checks all conditions for offer letter have been met.
3
The agent then returns to Griffith:
– the student’s signed Acceptance of Offer form;
– the student’s payment (see page 19);
– any other requested documents from student
(see below).
5
Griffith issues Confirmation of Enrolment form (COE).
Agent checks offer
Student accepts offer
When the agent receives the student’s ‘Offer Letter’ from Griffith
University, they are expected to read it carefully and check that all
of the personal details (name and date of birth) and the student’s
program and duration are correct.
The agent must ensure the student reads and understands the
Acceptance form (written agreement) and Griffith Refund policy.
The student will receive either:
(a) an unconditional offer or (b) a conditional offer.
1.A completed and signed (by student) Acceptance of Offer form
(written agreement).
If the student receives a conditional offer, this means that the
student needs to provide further information or the student needs
to meet some conditions before they can be accepted.
2.Certified copies of any documents or information that have been
requested by the University in the ‘offer letter’ (e.g. Academic
transcripts, IELTS or TOEFL documents).
Some common offer conditions include:
3.A ‘Notice of Pre-Visa Assessment (PVA)’ – this is for citizens of
countries in assessment levels 3-5 ONLY. (Check with the
nearest Australian Consulate, Embassy or High Commission.
Please note that it can take between 6–16 weeks to obtain, so it
is best to commence this process early).
1.Academic conditions – completion of student’s current studies
or the obtaining of certain grades. To show that these conditions
have been met, the agent will need to send the University certified copies of the student’s official certificates from their ­previous
institution. It should state that the student has completed the
program or qualification. (A certified copy is a photocopy of an
original document with an official stamp and signature of a
person approved to certify documents, e.g. an official agent, a
Justice of the Peace, a university registrar, a police officer or an
examining authority).
2.English Language Proficiency requirements – the agent must
provide certified copies of the student’s IELTS or TOEFL results to
the Griffith International Office before acceptance. The test must
be no more than two years old at the date of the student’s application. DIAC will only accept IELTS scores from applicants from
level 3-4 countries. Check the DIAC website for more information: www.immi.gov.au
18
The agent then sends the following to the University on behalf
of the student:
Griffith University Agent Manual 2010
4.A Letter of Release, if transferring from another Australian institution. The student must contact their current institution to
apply for this letter.
5.Request for disability support (if required). For information on
the documentation required and services available, visit our
Student Services, ‘Equity’ website: www.griffith.edu.au/ua/
aa/ss/equity
6 | Payment of student fees
Action by Griffith
Action by agent
1
2
Griffith provides offer letter detailing:
– tuition fee;
– Overseas Student Health Cover fee.
3
Griffith receives and processes payment BEFORE:
– Griffith issues Confirmation of Enrolment Form (COE).
Tuition fees
The tuition fee quoted in a student’s ‘offer letter’ may be subject to
change if their offer was made before the 2010 fees were finalised.
To confirm the correct fees, check the student’s program fee details
included in the 2010 International Program Guide or on the Griffith
Programs and Courses website www.griffith.edu.au/programscourses. If an adjustment is required to the student’s fees they will be
able to view the outstanding amount and due date on their online
student account. Please make sure that students are aware that they
need to pay any fees owing by the due date to avoid penalties for
non-payment, which may include cancelllation of enrolment. The Fees
and Charges Policy can be viewed or downloaded from the Griffith
University Policy Library – www62.gu.edu.au/policylibrary.nsf/
Agent forwards student’s fee payment by:
– bank cheque/draft (payable to Griffith ­University)
ensure full name and student’s ID number included
on the back of this document;
– credit card (full details to be provided on the Acceptance
of Offer Form);
- telegraphic transfer (full details to be provided
on the Acceptance of Offer Form).
Although the student’s Griffith Institutional OSHC Card will show
an expiry date to cover the student for the duration of their program,
it will only be valid while they are enrolled at Griffith and have paid
their fees in full (including the fee for their OSHC each semester).
>> If the student cancels their enrolment before the Griffith Census
Date, they will not have OSHC cover for that semester.
>> If the student cancels their enrolment after the Census Date
and they have paid their OSHC fee, they will have OSHC Cover
for that semester only.
Refund of fees. A summary of the Griffith University Refund Policy,
as it relates to international students, can be viewed at .
www.griffith.edu.au/international/uploads/Refund_Form_
May2007.pdf
International students receive Single Cover through Institution cover
but if they have come with their family and they wish to upgrade to
a Family Policy, they can visit the OSHC Representative on their
campus or the Griffith International Office. The OSHC Representative will provide the student with a “Change of Health Cover Form“.
The student can also download the form at www.griffith.edu.au/
international/forms/change-of-health-cover-form.pdf. Return
the completed form to an OSHC Worldcare representative or
the International Office at the Nathan or Gold Coast Campus.
Overseas Student Health Cover (OSHC) costs
For further information on Overseas Student Health Cover visit the
OSHC Worldcare website at www.oshcworldcare.com.au
Australian government regulations require international student visa
holders to have Overseas Student Health Cover (OSHC) for the
duration of their study in Australia (with the exception of Norwegian
and Swedish citizens, who are exempt from OSHC under a mutual
government arrangement).
Griffith University’s approved OSHC provider is Worldcare Assist
www.oshcworldcare.com.au. Institution Cover is taken out by
Griffith University on behalf of all international students. This means
students do not have to arrange for OSHC as Griffith University will
do this automatically so that the student is billed each and every
semester. It is, however, separate from the student’s tuition fees and
non-payment will result in cancellation as it is a requirement of the
student’s visa.
The student’s ‘offer letter’ will include payment of OSHC for the first
six months. Please note that fees for OSHC are revised annually. The
fee quoted on the student’s offer letter for OHSC may have been
made before the 2010 fees were finalised. If an adjustment is
required the student will be able to view the outstanding amount
and due date on their online student account.
Please ensure the student reads the OSHC policy information on the
OSHC Worldcare website at www.oshcworldcare.com.au
Students not wanting the university to arrange their health cover
may do so independently. However, Griffith University International
Office staff will require the student to provide proof of cover before
the Census Date (end of the 4th week of classes). Upon evidence
of the student’s other health cover, Griffith will reverse the OSHC
Worldcare charge. As Griffith charges on a semester by semester
basis and we want to make sure that all students are insured, proof
of cover and payment will be required each semester.
For the Census Dates and other important dates, please refer to the
­Griffith Website and download a copy of the Academic Calendar at.
www.griffith.edu.au/calendars-events/academic-calendar
Sponsored/Scholarship students
Students receiving Government scholarships/sponsorships for their
study must supply supporting documentation at application stage
confirming sponsor, program(s) supporting, duration of support, and
inclusions such as tuition fees and Overseas Student Health Cover.
This information will be considered by the GI sponsorship staff to
determine if direct sponsor invoicing is initiated and any other
support measures are required e.g. academic monitoring.
Griffith University Agent Manual 2010
19
How to apply
7 | Applying for a student visa
Action by Griffith
Action by agent
1
2
Griffith issues confirmation of enrolment form (COE).
Confirmation of Enrolment
When the student’s documentation has been received by Griffith
­University and the student has met all the necessary requirements,
the university will email the student’s agent an electronic Confirmation of Enrolment (eCOE). If an agent does not have an email address
or access to the Internet, a printed COE can be mailed. The agent can
use this COE to apply for a student visa at the nearest Australian
Embassy, Consulate, High Commission or Department of Immigration
and Citizenship (DIAC). Please be aware that applicants for a student
visa may also require a health check as well as finance assessment.
There is a step-by-step guide to applying for a student visa on the
Department of Immigration and Citizenship website: .
www.immi.gov.au
Things students need to know about
their student visa
Student visas come with a range of conditions and it is the student’s
responsibility to ensure that they understand these conditions.
If these conditions are broken, the visa can be cancelled.
1.The student is expected to complete their studies by the end
date of their COE.
This date is based on the time it would normally take to complete
their selected program of study on a normal full time basis. This
means that in most cases the student will need to be enrolled in 40
credit points (CP) per semester or be prepared to catch up during
summer semesters in order to complete their study on time.
However, if the student has been awarded advanced standing
(credit) based on previous studies approved prior to starting at
Griffith, the duration of study time will be adjusted to reflect
this. That is, the more credit, the shorter duration of the COE.
There are only very limited circumstances where a student can
reduce their study load and extend their study time. This may
only be done if the student takes leave of absence, is at academic risk and an intervention strategy has been implemented
and documented or there are compassionate or compelling
circumstances.
2. Some visas are issued with a “no further stay” condition.
This means that the student will not be able to stay in ­Australia
beyond the date on the visa.
3.The student must stay enrolled in a registered program
at Griffith.
This program must match the program for the student’s COE and
student visa.
4.The student must continue to be able to pay for their studies
and living expenses in Australia.
If they fail to pay, their enrolment can be cancelled.
20
Griffith University Agent Manual 2010
Using the COE form, the agent obtains student’s visa from
an Australian Embassy, High Commission or the Australian
Department of Immigration and Citizenship (DIAC),
www.immi.gov.au/students
5. Work Rights in Australia.
Students are automatically granted the right to work on a
student visa. Students can work 20 hours per week during the
time of the published semester dates. Official examination sessions are considered part of the semester. Students can not
begin to work before their classes commence. There are no limits
on working hours during vacation times. Voluntary or unpaid
work is still limited to 20 hours. Work that is a formal registered
part of a student’s program – such as practical teaching sessions,
is not subject to normal work restrictions. Some scholarships
may place restrictions on working hours, especially for postgraduate students.
6.Students must maintain satisfactory academic performance
and attendance.
Students who have their enrolment cancelled due to unsatisfactory academic progress or unsatisfactory attendance are breaking the conditions of their student visa and can be reported to
the Department of Immigration and Citizenship (DIAC) and their
visa may be cancelled.
7. Griffith University is required to inform DIAC if a student:
Changes their program, stops attending, changes the length of
their program or does not meet the program’s requirements.
8.A student cannot change education providers within
6 months of the commencement of their main or principal
program of study.
This includes all preparatory programs (e.g. English).
9.Students are required to provide Griffith with their ­Australian
address within 7 days of arriving in Australia.
Students must also notify Griffith of any change to their Australian address within 7 days.
10.Students who are not yet 18 when they apply for a visa have
special conditions.
They must live in a Griffith approved homestay accommodation,
and maintain fortnightly contact with an allocated International
Student Advisor who will ensure adequate support and welfare.
11.Students must maintain adequate schooling arrangements if
they have school aged dependants joining them on a student
dependant visa for more than 3 months. (Refer to page 17 of
the International Pre-Departure Guide – Schooling for children).
12.Students must pay for Overseas Student Health Cover
(OSHC) during their stay in Australia.
This does not apply to Norwegian and Swedish students who are
already covered through Governmental Reciprocal agreements,
sponsored students who have their OSHC organised through
their sponsor, students doing internships offshore – e.g. Master
of Teaching students doing internships in Canada and students
studying offshore.
8 | Arrange student airport collection
Student travel arrangements
If possible, it is suggested that students book flights that allow them
to arrive in Brisbane or the Gold Coast during the day, especially if
they have not arranged any temporary or long-term accommodation. Make sure that students aim to arrive at a time that allows
them a few days to settle in to their new home and BEFORE International Orientation Week.
International Orientation is a COMPULSORY event that includes
information sessions and activities that will help students to settle
in, enrol in classes, find accommodation and gain an understanding
of how the university operates, their responsibilities as a student
and the rules (policies) that will affect them.
Above all, Orientation is a great opportunity to meet other
new ­students and make friends from all over the world. Students
will also have a chance to meet our team of Griffith International
MATES, a team of current students who have been recruited by the
University to assist new students and share their knowledge and
experience of life and study at Griffith.
Student airport collection
If a student would like to be met at the airport, Campus Life
(­ Brisbane campuses & Logan) and the Student Guild (Gold Coast
campus) can organise an Airport Collection service to meet them on
arrival at Brisbane Airport or Coolangatta Airport (Gold Coast) and
transport them to their pre-arranged accommodation whether it is
on or off the University campus. At least 72 hours notice is required
for booking the Airport Collection service.
Students who do not arrive to meet the Airport Collection they had
booked will be charged. To appeal this charge, students will need to
provide documentary evidence to show exceptional circumstances.
This service is provided free-of-charge for new commencing students only.
Airport Collection is available to ELICOS students, but it is not a free
service. Refer to the student’s Letter of Offer from Griffith English
Language Institute (GELI).
Airport Collection is not available to students who:
1. Have not yet received their COE.
2. Are enrolled in a QIBT program, except for PQP students who
are eligible for free collection
It is very important for the agent to confirm the student’s arrival
details during the week before they arrive in Australia or after the
issue of a Confirmation of Enrolment form (eCOE) and to inform
Campus Life or the Student Guild of any changes to the student’s
travel plans.
How to apply
Please complete the Airport Collection Application form at the back
of the International Pre-Departure Guide and return it to Campus
Life or the Gold Coast Student Guild. For further information on
airport collection please visit:
Campus Life (Brisbane & Logan students):
www.griffith.edu.au/ocs
Student Guild (Gold Coast students):
www.gugcstudentguild.com.au
Agents must include the following information on the student’s
form:
1. Airline
2. Flight number
3. Arrival date
4. Arrival time
5. Terminal
If a student has family members or friends travelling with them who
would like to use this service also, please notify the Accommodation
Office at Campus Life or the Student Guild before the student’s arrival
so that arrangements can be made to collect additional passengers.
Any ‘non-Griffith students’ will be charged for using this service.
Griffith University Agent Manual 2010
21
How to apply
9 | Arrange student accommodation
What are the student’s options?
Depending on which campus the student chooses to study at they
will have a number of on and off-campus long-term accommodation options available to them.
On-campus accommodation
Mt Gravatt/Nathan
Approximately 950 students live on-campus at the Nathan
and Mt Gravatt campuses in residential colleges within easy walking
distance of the university buildings and facilities. As a resident students will have the opportunity to meet people from all over the
world, receive academic and peer support from fellow students,
enjoy an exciting calendar of sporting, cultural and social events, and
have the convenience of computer access to University resources
and library databases directly from their room.
For bookings and further information:
Phone: +61 7 3735 7575
Email:
accommodation@griffith.edu.au
Website: www.griffith.edu.au/ocs/accommodation
Gold Coast
The Gold Coast campus has accommodation facilities at Griffith
­ niversity Village, an independently owned and run on-campus
U
­residence. Completed in 2007, the Village houses 517 residents and
supports a range of accommodation options, from five bedroom
apartments to one bedroom studios.
For bookings and further information:
Phone: +61 7 5539 4819
Email:
info@griffithuv.com.au
Website: www.griffithuv.com.au
Logan
The Logan Campus has private accommodation facilities at ­UniCentral
Griffith, located only 5 minutes walk from the campus. Apartments
at UniCentral Griffith are 4 share and are fully self contained. All
­bedrooms are complete with private en suite, double bed, study desk,
phone, voice mail and super fast permanent internet connection.
For bookings and further information:
Phone: +61 7 3200 4444
Email:
info@ucg.net.au
Website: www.ucg.net.au
Off-campus accommodation
Renting a house, unit, apartment or flat
Rental is the most common type of accommodation chosen by
international students. A weekly rent is charged for a furnished or
unfurnished apartment or house. Additional costs include electricity,
gas, telephone and internet. Rent is generally paid 2 weeks in
advance and a ‘Bond’, which is a security deposit of 4 weeks rent, is
also required when starting a tenancy. Should any damage be caused
to the property, the property owner may legally use part or all of the
Bond money to repair or replace the damaged object.
For further information:
Phone: +61 7 3735 6673
Email:
offcampus@griffith.edu.au
Website: www.griffith.edu.au/off-campus-accommodation
Website: www.rta.qld.gov.au
Homestay accommodation
Homestay is offered to students by families who live within commuting distance of Griffith University and provides a supportive
family environment to students new to Australia. However, it should
not be considered a substitute for temporary accommodation as the
minimum duration for homestay is 4 weeks, and payment is required
in advance.
Under 18 Students
Students who are under 18 and not coming to Griffith with their
parents or legal guardians must live in University approved homestay until they turn 18 years of age. Confirmation of Griffith
approved homestay accommodation must be received to confirm
the student’s acceptance at Griffith.
For bookings and further information::
Logan, Mt Gravatt, Nathan & South Bank students
Campus Life Accommodation office
Phone: +61 7 3735 7919
Email:
homestay@griffith.edu.au
Website: www.griffith.edu.au/ocs/accommodation
Gold Coast students
Study Gold Coast: www.studygoldcoast.org.au
Email:
stay@studygoldcoast.org.au
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Griffith University Agent Manual 2010
Operational guidelines
Operational guidelines for agents
The operational guidelines outlined in this document are to be
viewed as definitive for Griffith International.
Griffith International takes the view that the first agent to submit an
application on behalf of the student is the agency that is entitled to
the commission. It is understood that there may be many reasons
for students to wish to change to another agency and Griffith International is willing to consider another agent as eligible for the commission, in certain circumstances. As can be appreciated, Griffith
International must be seen to protect the first agency’s right to the
commission as standard operating protocol.
Agents are encouraged to enquire if the student already has an
agent working on their behalf. If this is the case, the agent is to
encourage the student to remain with their original agent unless
extenuating circumstances prevent them from doing so.
The following guidelines are to advise agents of our requirements in
specific circumstances. Please be assured that there will be no delay
in processing of the student documentation. The application process
is to be viewed as the priority, with the best interests of the student
at the fore.
If you are assisting the student to pay the fees, please be assured
that they will be kept in the University Student Trust Account. Commission will not be paid for this student, until clarification has been
received.
Griffith International has a process in place for ‘cases under dispute’.
Concerned agents should contact Griffith International for clarification, when necessary.
Second Agent Involvement
Scenario 1
Griffith International Admissions receives two applications
(within a short period of each other and) before an offer has
been issued:
1.The Admissions Officer contacts the student and asks which
agent he/she intends to use. That is the agent to whom the offer
letter will be sent.
2. The other agent is advised accordingly.
Scenario 2
After an offer has already been sent, Admissions receives a
request for a change of agent:
1.If the change-of-agent request has come from the new agent,
the Admissions Officer will confirm with the student that they
want to change to this new agent.
2.An offer is sent to the new agent and the original agent is
advised.
3. Any complaints and queries about commissions etc. are referred
to the Regional Marketing Manager.
Scenario 3
If the applicant has applied for two different programs via two
different agents (for entry in the same semester): the prospective student will be required to make a choice of program. Commission will be paid to the agent that submitted the application for that
program.
Scenario 4
If an agent sends an application for a student who has already
applied through another agent and paid the tuition fees:
The University will advise the second agent that it is unable to accept
the application and will advise student to continue processing the
application with the first agent.
Scenario 5
If a student has applied through an overseas agent, arrives in
Australia, and subsequently seeks further assistance from an
on-shore agent:
The University will point out to the student that any service they may
require is offered by the University. They should seek assistance from an
Admissions Officer in person, or via email. The University will continue to
regard the student as a client of the original agent. If the student insists
in using the on-shore agent, the University will advise the on-shore
agent that no commssion will be payable for this student.
Direct Application Changes
Scenario 6
If a student wants to change from using an agent to communicating with the University directly:
The University will advise the agent concerned that the student now
wants the University to communicate with them directly and that
the University has agreed to this.
The agent is entitled to any commission payable if the student eventually enrols. If the agent later requests a copy of the eCoE for their
records, the University will advise the agent to request a copy of the
eCoE from the student directly.
Scenario 7
If a student applies directly and then later informs the University that they want an agent to take over responsibility (or the
University receives a subsequent application from an agent):
The University can agree to this as long as the agent has an Agent
Agreement with the University and the student is not already
­studying at Griffith. The University will enter the agent in the student’s record and, if the student has not yet accepted, the agent will
be entitled to 100% commission. If the student has already
accepted, the agent will be entitled to 50% commission. In both
cases, the student will need to provide a Nomination of Agent Form
(on page 25 of this brochure).
The University’s future communication with the student will then be
via that agent.
If the program applied for through the agent is different from the
program applied for directly, the University will ask the student
which application the student wants to pursue.
If the applicant is currently a student at Griffith, there is no need for
agent assistance and commission will not be paid if the student
enrols in a further (second) degree.
UNLESS
1.The student is already on a pathway package through GELI or QIBT.
2.The agent has submitted the application for the second degree
at the same time as the application for the first degree.
Claiming your commission
Commission for full degree students
Action by agent
Action by Griffith
1
2
Four weeks after the commencement of the student’s
first academic semester:
Agent submits invoice to Griffith (on Agent’s company
letter­head) detailing;
– student(s) full name(s);
– students(s) Griffith University student number(s);
– date of birth;
– the student(s) study program(s);
– the student’s year and semester of entry; and
– the amount of commission claimed in Australian dollars.
Griffith confirms student is fully enrolled and provides
first commission payment on the following conditions:
– commission only paid in Australian Dollars to account
nominated on invoice;
– first payment is made based on student’s first semester
only;
– first payment is only provided if student’s fees for first
semester have already been received by Griffith.
3
Four weeks after the commencement of the student’s
second academic semester:
– agent submits second invoice to Griffith for second
semester payment.
4
Griffith provides payment to agent on the following
conditions:
– student is not studying a single semester
program;
– student remains enrolled for the second semester after
four weeks of commencement;
– student has made full payment of fees for second
semester.
Contact for commission payments
Direct all University program queries regarding payment to:
Karen Yates
Financial Services Officer
Telephone: +61 (0)7 3735 6490
Facsimile: +61 (0)7 3735 5432
Email: fbsintlfinance@griffith.edu.au
24
Griffith University Agent Manual 2010
Nomination of agent form
Form to be used by prospective students who originally apply directly to Griffith and then decide to use
the services of an approved Griffith Agent to take responsibility for their application.
Student must complete and sign this form
Agent must submit full application on behalf of the student to the University.
The completed form and student’s new application have to be submitted to the University before the agent nominated will be accepted
as the student’s representative.
Name of nominated agent:
Student number:
Date of birth:
Program applied for:
Family name:
Given names:
Date and signature:
Reason(s) for agent nomination:
Return to:
✂
This will need to be forwarded to the relevant Griffith Admissions Team (see contact information on page 16-17).
Griffith University Agent Manual 2010
25
Brochure request form
Return to:
Fax: +61 7 373 56646 or
Email: gi-agent@griffith.edu.au
Agent details
Company name:
______________________________________________________________________________________
Shipping address:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Country:
______________________________________________________________________________________
Contact telephone: ______________________________________________________________________________________
Email address:
______________________________________________________________________________________
Person requesting:
______________________________________________________________________________________
Description
Quantity
Undergraduate Program Guide
Postgraduate Program Guide
GELI – Griffith English Language Institute Program Guide
Other (specify): ___________________________________________________________________________
26
Griffith University Agent Manual 2010
✂
Date and signature: ______________________________________________________________________________________
Important contacts
Undergraduate and Postgraduate
English Language Courses
General Enquiries
General Enquiries
Phone: +61 7 3735 6425
Website: www.griffith.edu.au/programs-courses
Brisbane Centre
Admission Enquiries
Check International Admission Teams page 16-17
Scholarship Enquiries
Phone: +61 7 3735 7089
Email: elibne-admissions@griffith.edu.au
Website:www.griffith.edu.au/griffith-english-languageinstitute
Gold Coast Centre
Email: intl-financialaid@griffith.edu.au
Website: www.griffith.edu.au/scholarships/availablescholarships
Phone: +61 7 5571 4800
Email: eligc-admissions@griffith.edu.au
Website:www.griffith.edu.au/griffith-english-languageinstitute
Commission Enquiries
Commission Enquiries
Phone:
Fax:
Email:
Brisbane Centre
+61 7 3735 6490
+61 7 3735 5432
fbsintlfinance@griffith.edu.au
Research and Higher Degrees
General Enquiries
Phone: +61 7 3735 3871
Email: rhd-enquiry@griffith.edu.au
Website: www.griffith.edu.au/ggrs
Admission Enquiries
Check Research Admissions Team page 8.
Scholarship Enquiries
Phone:
Fax:
Email:
+61 7 3735 7089
+61 7 3735 7090
elibne-admissions@griffith.edu.au
Gold Coast Centre
Phone:
Fax:
Email:
+61 7 5571 4800
+61 7 5528 0450
eligc-admissions@griffith.edu.au
Consulates, Embassies
and High Commissions
Visit the Australian Department of Foreign Affairs & Trade
website: www.dfat.gov.au/protocol
Email: rhd-scholarship@griffith.edu.au
Website:www.griffith.edu.au/research-higher-degree/
fees-scholarships
Department of Immigration
and Citizenship (DIAC)
Commission Enquiries
Phone:
Website:
Phone:
Fax:
Email:
131881
www.immi.gov.au
+61 7 3735 6490
+61 7 3735 5432
fbsintlfinance@griffith.edu.au
Disclaimer:
Griffith University has made every effort to ensure that the information in this guide is true and accurate at the time of publication.
Information and costs may be subject to change without notice. All costs are given in Australian dollars (AUD).
We value your feedback. For suggestions or comments regarding this guide, contact international@griffith.edu.au
Griffith University Agent Manual 2010
27
Campus travel times
South Bank to City CBD...........5 minute walk.
South Bank to Nathan .......... 15 minute drive.
Nathan to Mt Gravatt ............. 5 minute drive.
Nathan to Logan ..................... 20 minute drive.
Nathan to Gold Coast . ......... 45 minute drive.
Gold Coast to beach ............. 10 minute drive
Want to know more?
Griffith University International Office
Griffith University, Nathan Campus,
Queensland 4111, Australia
www.griffith.edu.au/international
Phone: +61 (0)7 3735 6425
Facsimilie: +61 (0)7 3735 6646
Member of
Griffith University CRICOS Provider Number: 00233E