POSITION DESCRIPTION
Position Title: Receptionist
Date: March 2013
Department: Administration
Position code: RECA
Sub department:
Position level: A
Location: Melbourne
Geographic scope: ANZ
Reports to: Operations Manager
Direct Reports:
Nil
Size of role: Is the face of the Melbourne office, welcoming all visitors and assisting 100+ staff with office/workspace related
enquiries.
Critical relationships:
All staff & clients – as needed
Overall job purpose:
This person will: manage the reception area; answer and route all telephone calls; meet and greet visitors to the iSentia
Media office in a professional and courteous manner; manage the meeting rooms; organise catering, arrange & distribute
couriers and mail; maintain the corporate kitchen; order and maintain stationery and kitchen supplies; liaise with service
contractors such as building maintenance, cleaners, security; provide training and direction to new staff; provide
administrative support as required and; manage the performance of the afternoon receptionist.
KEY RESULT AREAS
1 Management of Reception





Provide professional and efficient service to clients and staff
Answer and route all telephone calls in a professional and
courteous manner
Arrange and distribute couriers and mail promptly
Greet all visitors in a pleasant and courteous manner
Maintain professional presentation of the reception area
2 Manage and maintain meeting rooms, corporate kitchen and
stationery supplies
 Maintain cleanliness of meeting rooms and kitchen and
keep stationery & kitchen supply levels consistent
 Order and distribute stationery & kitchen supplies to staff
 Keep meeting rooms clean & tidy by clearing them promptly
 Pack & unpack dishwasher
 Manage meeting room bookings
Good performance defined
 Timely, accurate,
professional services
given and maintained at
all levels
 Punctuality
 Professional manner &
presentation
Weighting
50%
Good performance defined
Weighting




3 Develop an understanding of iSentia products

Know the different products and services provided by
iSentia
1
Rooms cleared and
cleaned promptly
Maintains sufficient
stationery & kitchen
supplies
Kitchen is kept clean &
tidy
Efficient allocation and
usage of meeting rooms
Good performance defined
 Provide professional
responses to client
queries
 Direct queries to the
correct person or
15%
Weighting
10%
department
4 Provide administrative support when required


Provide efficient and professional administrative services to
other staff and departments.
Cooperate with other staff or departments requests for
assistance with administrative tasks such as filing, data
entry and typing.
5 Comply with iSentia OH&S Responsibilities Standard



Take reasonable care of the health and safety of others.
Co-operate with Employers in their efforts to comply with
occupational health and safety requirements.
Generate more awareness of iSentia’s OH& S policies
throughout the employee group.
6 Ensures compliance with iSentia values, policies and
standards, and ensures compliance will all local statutory
requirements.
 Complies with all local legislative requirements.
 Adheres to company policies and procedures and the
corporate Code of Conduct.
 Where appropriate keeps up to date with legislative
requirements through membership of industry organisations.
 Ensures personal adherence to workplace health and safety
requirements and either addresses or brings to
management’s attention when others are in breach of these
requirements.
 Acts in an ethical way when dealing with company assets
and other people.
Good performance defined
 Provide back-up to other
staff and departments in
administration
Weighting
15%
Good performance defined
 Understanding &
implementing iSentia
OH&S standards
Weighting
5%
Good performance defined
Weighting

Understands and
complies with all
company and legislative
requirements. Can be
relied upon to act
respectfully and ethically.
5%
CAPABILITIES
Good performance defined
Capability description

Action Oriented

Client Centred

Quality Focus

Adaptability & Flexibility

Relationship Building/Teamwork
Enjoys working hard. Demonstrates energy & drive for
things seen as challenging. Is not fearful of taking
action & seizes more opportunities than others.
Anticipates & responds to the needs of internal &
external clients. Ensures expectations are understood
& met. Keeps client satisfaction in mind in every
activity
Commits to premium standards in everything. Uses
quality measures & problem solving to improve
process & service delivery. Ensures compliance with
relevant standards & procedures.
Capacity to adapt to diverse environments,
responsibilities, tasks & people while maintaining
effectiveness
Establishes rapport easily. Develops long term
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Weighting
20%
20%
20%
15%
20%

Developmental Focus
relationships based on mutual trust & confidence.
Builds & maintains effective working relationships with
peers, team members & others. Works in a
collaborative way with others.
Understand the importance of ongoing development
and takes ownership of ones own development.
5%
JOB SPECIFICATION
Position title: Receptionist
Technical Skills:
Understanding of iSentia’s services and products.
Industry experience:
Previous experience in a customer service environment and office reception duties.
Personal qualities:
Enthusiastic approach – self managed. Self motivated and results driven. Professional
personal presentation. Ability to multi-task. Ability to work to deadlines and under pressure.
Team Player – nationally. Commitment to personal learning. Dedication to quality and a sense
of personal responsibility. Ability to organize and prioritise workload efficiently.
Technology skills:
Computer literate. MS/PC Skills.
Language skills:
Excellent spelling and grammar.
Communication skills: Excellent telephone manner and a friendly and welcoming approach to all.
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