DEPARTMENTAL KEY PERFORMANCE INDICATORS
PROCESSES
CA - Company Admin
IN - Infrastructure
FI - Finance
PW - Payroll & Wages
HR - Human Resources
PA - Projects Administration
PR - Procurement
PM - Projects Management
QA - HSEQ
EN - Engineering
LW - Logistics & Warehouse
EP - External Providers
KEY PERFORMANCE INDICATORS
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
CA
Telephone management
Reduce monthly landline bill
Usage per month
≤R10000
CA
Energy usage
Reduce electric bill
Usage per month
≤R10000
CA
Energy usage
Reduce municipal water bill
Usage per month
≤R10000
CA
Improvements
List opportunities for improvement
No of improvement opportunities per quarter
4
CA
Review of system
Conduct management reviews
No of reviews per year
2
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
PA
Client satisfaction
Conduct client satisfaction surveys
Number of satisfaction surveys performed per month
2
PA
Claims certificates
On-time and accurate claiming
No of claims per month
10
PA
Tenders & Quotes
Market surveying for opportunities to tender
Number of tenders submitted per quarter
10
PA
Tenders & Quotes
Accurate proposals / tenders
Number of contract awards per quarter
3
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
FI
Invoicing
On-time and accurate invoicing
No of incorrect invoices per month
0
FI
Accounts payable turnover
On-time and accurate payments
No of late payments per month
0
FI
Accounts receivable turnover
On-time and accurate received collections
1-30 days; 31-60 days, 61-90 days, 90+ days
% for each category
FI
Salaries payment
Accurate salaries payment
No of complaints for incorrect wages per month
0
FI
Wages payment
Accurate wages payment
No of complaints for incorrect wages per month
0
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
HR
Absenteeism
Reduce absenteeism
Average absenteeism rate per month
0
HR
Workman’s compensation claims
Reduce compensation claims
No of claims per month
No of open claims
HR
Workman’s compensation claims
Reduce compensation claims cost
Cost of claims per month
0
HR
Competence
Employing competent staff
No of employee evaluations per month
5
HR
Soft skills training
Conduct soft skills training
Soft skills training penetration rate per month
15%
HR
Discipline
Limit disciplinary action
No of disciplinary cases per month
0
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
QA
Internal QMS audits
Audit per approved QMS audit schedule
No of QMS audits completed per month
1
QA
Internal legal compliance audits
Audit per approved Legal Compliance audit schedule
No of LC audits completed per month
4
QA
Non-conformity
Reduce non-conformity
No of NCR’s issued per month
2
QA
Non-compliance
Reduce non-compliance on sites
No of NCN’s issued per month
5
QA
QMS training
Conduct QMS training
QMS training penetration rate per month
15%
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
PR
On-time delivery of
On-time deliveries of POs
No of late deliveries per month
0
PR
PO amendment
Accurate ordering
No of PO amendments per month
0
PR
PO cycle time
Reduce PO cycle time
Average PO cycle time per PO per month
%
PR
Supplier performance
On-time delivery execution
No of late deliveries per month
0
PR
Receiving of purchased items
Zero incorrect deliveries
No of returns to supplier instances per month
0
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
EN
Installation inspections
Verification of installations
Number of installations inspected per month
10
EN
Installation inspections
Verification of installations
Number of faults found per inspection per month
0
EN
Quality of work
Completion of ICS’s per installation
No of ICS’s completed per site per month
15
EN
Quality control
Inspect installations
Average time taken to close-out defects per month
t
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
PM
Installations
First time right installations
Zero snag items during inspections
0
PM
Materials availability
On-time availability of materials on site
No of NCN’s issued for late delivery
0
PM
Injuries
Zero injuries on site
No of incidents
0
PM
Toolbox Talks
Inform employees about dangers on site
Weekly toolbox talks all sites
4
PM
Environment
Zero harm to environment
No of NCN’s regarding env. harm
0
PM
Schedules
On-schedule contract completion
Project plan completion stats
95% On-time
PM
Handover
Correct installations
Zero snag items during handover
0
PM
Reduce waste
Limit waste generation
M3 waste disposed per site per month
m3 per site
PROCESS
ACTIVITY
OBJECTIVE
METRIC
GOAL
LW
Stock holding
Limit stock holding
Value of stock holding per quarter
R5m
LW
Deliveries to sites
On-time deliveries
On-time delivery rate (On-time vs late)
%
LW
Deliveries to sites
Time of deliveries
Average delivery time
t
LW