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Ethical Dilemmas for Clinical Psychologists in Conducting
Qualitative Research
Article in Qualitative Research in Psychology · January 2012
DOI: 10.1080/14780887.2012.630636
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Queen's University Belfast
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Ethical Dilemmas for Clinical
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Andrew R. Thompson & Kate Russo
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University of Sheffield, Sheffield, UK
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Queens University Belfast, Belfast, UK
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To cite this article: Andrew R. Thompson & Kate Russo (2012): Ethical Dilemmas for Clinical
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Qualitative Research in Psychology, 9:32–46, 2012
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ISSN: 1478-0887 print/1478-0895 online
DOI: 10.1080/14780887.2012.630636
Ethical Dilemmas for Clinical Psychologists in
Conducting Qualitative Research
ANDREW R. THOMPSON 1 AND KATE RUSSO2
1
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2
University of Sheffield, Sheffield, UK
Queens University Belfast, Belfast, UK
Clinical psychologists often use qualitative methods to explore sensitive topics with
vulnerable individuals, yet there has been little discussion of the specific ethical issues
involved. For clinicians conducting qualitative research, there are likely to be ethical
dilemmas associated with being both a researcher and a practitioner. We argue that
this overarching issue frames all other ethical issues raised. This article provides an
overview of the range of ethical issues that have been discussed in general in relation
to qualitative research and considers the specific nature of these in relation to the discipline of clinical psychology. Such issues will be exemplified by reference to some of our
own research and practice and the extant literature. We conclude with some suggestions for good practice, although our aim is to trigger debate rather than to establish
prescriptive guidelines.
Keywords: clinical psychology; confidentiality; consent; dual-role; ethics; qualitative
research
Introduction
The ability to be self-aware and to be able to reflect in relation to ethical dilemmas is a
core competency of the clinical psychologist as both a scientist and as a reflective practitioner. However, many research participants, and some researchers, may have a limited
understanding of what the term “ethics” actually means (Graham, Grewal & Lewis 2007).
In addition, qualitative methods have sometimes mistakenly been viewed as being “more
ethical” than quantitative methods, perhaps because they are assumed to place greater
emphasis on moral subjectivity. However, such “qualitative ethicism” (Hammersley 1999)
is dangerous because it risks obscuring complex moral dilemmas that need to be actively
reflected upon. Thus the aim in writing this article is to raise awareness of the specific ethical dilemmas that clinical psychologists may face when conducting qualitative research and
to encourage reflection and discussion of how best to address these issues in the context of
the discipline’s broader set of values.
To contextualise this, we will first say something about the nature of clinical psychology and then describe the qualitative research we have undertaken ourselves whilst
employed within this role. The British Psychological Society (BPS) states that “clinical
psychologists aim to reduce psychological distress and to enhance and promote psychological well-being by the systematic application of knowledge derived from psychological
Correspondence: Dr. Andrew R. Thompson, Reader in Clinical Psychology, Clinical Training
Research Director, Clinical Psychology Unit, Department of Psychology, University of Sheffield,
302 Western Bank, Sheffield, S10 2TN, United Kingdom. E-mail: [email protected]
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Ethical Dilemmas in Conducting Qualitative Research
33
theory and research” (BPS 2008a, p. 8). Both authors of this article are clinical psychologists working in split clinical and academic posts and contribute to the training of
clinical psychologists, and both therefore have an active role in undertaking and supervising research in health settings. Andrew Thompson is employed in a health setting and
has undertaken research largely in relation to chronic illness, particularly disfigurement
(e.g., Thompson, Kent & Smith 2002) and also in relation to the practice of mental health
clinicians (e.g., Thompson, Donnison et al. 2008). Kate Russo is employed in a paediatric
health setting, and her research has focused primarily on family adjustment to cystic fibrosis (Russo & Hogg 2004), specifically in relation to inpatient care and cross infection issues
(e.g., Russo, Donnelly & Reid 2006, 2008).
Highlighting, where appropriate, moral dilemmas that we have experienced in conducting research in clinical settings, we aim to outline the core ethical dilemmas associated
with holding multiple roles as a clinical psychologist and as researcher. We recognise that
many of these issues will be pertinent to other professionals and other branches of psychology. We will discuss these dilemmas within the context of the existing professional
principles identified in the Code of Ethics and Conduct of the British Psychological Society
(British Psychological Society 2006).
What Are Ethics?
Ethics are moral principles and values which guide action. Such principles are frequently
enshrined in codes of conduct developed for specific settings and professions, such as
the four principles of respect, competence, responsibility and integrity laid down by the
BPS to cover the activities of being a professional psychologist (BPS Code of Ethics and
Conduct 2006). The concept of research ethics then focuses on the moral principles specifically needed to guide scientific investigation. Moral principles ultimately originate from
philosophical positions, the most widely known and simplest of these being the distinction
between deontological and consequentialist positions. Francis (2009) provides a useful
summary of the philosophical positions in ethics as relevant to psychologists, detailed discussion of which is beyond the scope of this article. To simplify, the deontological position
emphasises that the morality of an action must be assessed on its intrinsic qualities, independent of its consequences and outcome. This is contrasted with the utilitarian position,
which places emphasis on the merits of the outcome. Both of these positions are evident in
most modern ethical codes.
Researchers must understand and adhere to their professional codes and the codes of
healthcare providers (Department of Health 2001, 2005; National Research Ethics Service
2001). However, ethical decision making is not a simple matter of slavishly following
guidelines; instead, “variable factors are involved” (BPS Code of Ethics and Conduct 2006,
p. 5). Each ethical dilemma is unique and has to be considered within its own social, theoretical and political milieu. This position itself is also derived from a long philosophical
tradition that can be linked back to the contextual stance of Aristotle (see Brinkmann &
Kvale 2008 for further discussion). In line with this, we will shortly explore the ethical
issues for clinical psychologists in conducting qualitative research against the backdrop of
healthcare settings, where the focus is often on exploring sensitive issues with vulnerable
participants. The majority of clinical psychology qualitative research has involved the use
of interviews and we shall focus mainly upon this type of methodology in this article.
Ethical Scrutiny
There have been considerable developments in the guidance and regulation of healthcare
research over the last few years. For example, in the United Kingdom, the Department of
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A. R. Thompson and K. Russo
Health, partly in response to a number of research scandals (e.g., at Alder Hey Hospital),
launched the Research Governance Framework for Health and Social Care (Department
of Health 2001, 2005). This framework covers all aspects of research including ethical
scrutiny, financial probity, health and safety and the responsibilities of all stakeholders.
In addition, the National Research Ethics Service (NRES) was launched in 2001 to provide
a standardised process for the ethical scrutiny of healthcare research in the United Kingdom
(NRES 2001).
It has been suggested that the application of rigid ethical frameworks and procedures
has contributed to an objectification of ethics, which risks ethical issues being seen simply
as a set of procedural tasks, before the “real” research starts (Small 2001). Several authors
have questioned what they see as the constraining and paternalistic nature of biomedical
ethical procedures and commented that such procedures are a form of “ethics creep” into
social research (Haggerty 2004, p. 391; Holland 2007). NHS governance and ethics guidelines remain focused upon the issues associated with clinical trials, and as such it has been
argued that they are not entirely appropriate for qualitative research or indeed social science research in general (BPS 2005; Haggerty 2004). Although there is now a focus upon
NHS ethics and governance committees to have qualitative research expertise and to work
closely together to remove barriers to research (Department of Health 2007), there remain
differences between NHS Trusts in relation to the processes involved in research governance. More particularly there remain unsuitable procedures for qualitative research that
can hinder social science research.
Whilst we have sympathy for the “ethics creep” argument in relation to the appropriateness of existing principles for guiding clinical psychologists engaging in NHS
qualitative research, it is also important to note that few alternative frameworks have been
suggested. There is a risk that focusing upon what is unhelpful detracts from generating
useful guidance. To generate useful discussion, we will now turn to the ethical issues that
clinical psychologists are likely to face in conducting qualitative research.
What Are the Ethical Issues for Qualitative Researchers?
There have been two recent literature reviews conducted in relation to the ethical issues
associated with qualitative research (Graham, Lewis & Nicolaas 2006; Allmark et al.
2009). They both note that there are a large number of discussion papers but few empirical
studies. They identify several overlapping themes, including confidentiality and privacy,
informed consent, harm, dual-role and overinvolvement and politics and power. The
majority of these are fundamental moral concerns, which are equally applicable across
disciplines and both quantitative and qualitative approaches.
The difference between the dilemmas for quantitative and qualitative researchers, as
identified in these themes, is associated with the degree of interaction between participant
and researcher. It is this relationship that has led some to see qualitative research as “saturated with ethical issues” (Brinkmann & Kvale 2008, p. 263). We would argue that, for
clinical psychologists, this saturation occurs in the context of our primary role as healthcare practitioners/clinicians providing individual, group, and organisational intervention
and consultation.
Clinical Psychologists — Multiple Roles and Ethical Dilemmas
Empirical studies across a number of professions have demonstrated that barriers to acting ethically commonly occur when professionals wear “too many hats” (Seider, Davis &
Gardner 2007). Issues associated with occupying multiple roles are central to the ethical
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Ethical Dilemmas in Conducting Qualitative Research
35
dilemmas that are likely to arise for clinical psychologists, as well as for other applied
researchers working in health settings, and this overarching issue frames all of the other
ethical issues highlighted by recent reviews. Multiple role issues include not only direct
overlaps of role as, for example, where a clinical psychologist conducts research within
their employing organisation or with patients that they have worked with, but also includes
issues associated with less direct overlap between the role of clinical psychologist per se
and that of qualitative researcher. One obvious overlap is between the research interviewer
and clinician.
The similarities and differences between therapy and qualitative interviews and the
ethical dilemmas posed by this have been discussed by others to some extent (Brinkmann &
Kvale 2005, 2008) but have not been specifically related to the research and therapeutic practice of clinical psychologists. Studies that have explored the ethical issues present
in psychotherapeutic practice demonstrate that therapists themselves are very concerned
about ethical issues associated with “dual relationships” such as overinvolvement or sexual encounters (e.g., Lindsay & Colley 1995), whereas people receiving therapy maybe
more concerned with confidentiality (Fennig et al. 2005) and autonomy (Martindale,
Chambers & Thompson 2009). Much less has been written about issues associated with
dual relationships connected to the role of clinician-researcher. Yet qualitative research by
its nature involves close engagement with participants, therefore providing the context for
similar boundary issues to arise.
Clearly, clinical psychologists undertaking qualitative research need to reflect on the
different purposes of the therapeutic encounter and the research encounter—one is a building block for longer-term contact, with a mandate of facilitating change, and the other has
at its centre the aim of gaining information (which may often not be focused on the needs of
the individual participant). This is an important distinction. Clinical psychologists should
not usually intervene therapeutically whilst conducting qualitative research because they
do not have the mandate to do so. It is therefore important to describe one’s role clearly
to participants (e.g., as a clinical psychologist recruiting under that banner). This is particularly pertinent to research conducted in services where the psychologist is known and
likely to encounter therapeutic expectations from participants.
Of course, some degree of therapeutic and communication skills are required by qualitative researchers. Such skills are undoubtedly helpful in managing the affect (and the
risks) associated with exploring sensitive areas of a participant’s life. Indeed, all too often
researchers set out with little practical training or prior experience of interviewing people. However, it is also important to be aware that these skills, which may have become
second nature to many clinical psychologists, can also be misused (usually without conscious intent) to gain access to information which a participant may not wish to disclose
(Brinkmann & Kvale 2008). In short, sensitive exploration and maintaining a “therapeutic
type interview alliance” may not only be facilitative of the research process but also may
place implicit pressure on privacy boundaries. It is therefore important that an environment
is maintained to facilitate participant autonomy in deciding whether or not to continue,
so that the risks of harm caused by unwelcome intrusions into privacy are likely to be
outweighed by the respondents’ ability to manage emotion.
Yanos and Ziedonis (2006) have made the useful distinction between internal and
external blurring of roles. Internal role confusion, that is, where the psychologist feels
the conflict between their researcher and clinician roles, is more likely to lead to situations where the research is compromised, as the needs of the participant are prioritised.
Supervision can be useful in order to identify and discuss the ethical and practical dilemmas
that occur due to these blurred internal roles. External role confusion, where the research
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A. R. Thompson and K. Russo
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participant confuses the role between the researcher and clinician, can be more difficult to
manage as it occurs. Also, it arguably is more likely to lead to “harm” to the participant,
albeit in relation to therapeutic expectation, and incursions into privacy. At the outset of
research, it is imperative that the clinical psychologist describes the nature of research to
potential participants and includes some discussion of different roles as well as examples of
what is appropriate. Switching roles during the research process is likely to add to the role
confusion experienced by participants and should only be done when careful consideration
has been given to the ethical dilemmas that have occurred.
We shall now look in some detail at ethical dilemmas that fall under each of the
four ethical principles described in the professional Code of Conduct of The British
Psychological Society (BPS 2006).
Four BPS Ethical Principles and Qualitative Research
The four BPS ethical principles constitute the main “domains of responsibility within
which ethical issues are considered” (BPS 2006, p. 8). Each principle has an associated
statement of values and a set of standards that can be used to guide ethical decision making. The principles aim to cover all actions and scenarios encountered by psychologists and
are deliberately broad so as to encourage ethical decision-making to be led by the specifics
of the situation. The drawback of this approach is that there is a lack of guidance for specific areas of practice, in this case qualitative research, and consequently there is a risk that
some of the nuances of the ethical dilemmas may not be considered in the planning stage
of research. Therefore, we discuss below the specific dilemmas in undertaking qualitative
research as they relate to the existing principles, using examples from our own research.
Ethical Principle: Respect
The principle of Respect centres upon ensuring that people’s autonomy is maintained.
The BPS code specifically addresses standards concerning consideration of diversity and
difference, privacy, confidentiality, informed consent and self-determination under this
principle.
Diversity. The BPS code states that psychologists should “respect individual, cultural
and role differences” (p. 10), and it recognises that such differences span a large range
of social identifiers (including but not exclusively concerned with age, gender, ethnicity,
socio-economic status, and health). Conducting qualitative research with individuals from
a different background to the researcher, for example, in relation to ethnicity, poses specific
ethical and practical issues, full consideration of which is beyond the scope of this article
but has also been largely ignored by existing ethical guidance (see Nazroo 2006 and Salway
et al. 2009 for detailed recent discussion of the issues related to ethnicity research). This
is of particular concern in clinical psychology, where the predominant position is white,
middle class, young and female.
Salway et al. (2009) have recently provided a detailed set of collective social science
ethics and ethnicity principles for discussion by social scientists. Many of their principles
focus not only on procedure (such as ensuring that there is appropriate funding to cover the
additional costs that often accompany undertaking ethnicity research) but also on consideration of the researcher’s position. For example, principle D3 reads: “Researchers should
reflect critically on how their values and beliefs shape their research approach and seek to
minimise ethnocentric bias in the identification of research topics and questions” (p. 74).
Ethical Dilemmas in Conducting Qualitative Research
37
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For clinical psychologists conducting qualitative research there is a need to consider the
biases in the theoretical models used generally, whether it be an ethnocentric bias or a focus
on problematic functioning. Essentially this is an issue of reflexivity. However, it is also a
point where the role of theory may contribute to ethical dilemmas; for example in implying
to research participant that their experience is “abnormal.”
Much of Thompson’s research has explicitly been concerned with difference, in so far
as he has explored issues of disfigurement. Conducting such research raises the question
of “othering” or focusing on issues simply because there is a difference as perceived by
the researcher (e.g., Shakespeare 1994). One way Thompson has sought to reflect on this
is to actively seek out collaborations and guidance from charities such as Changing Faces
and The Vitiligo Society and to seek peer supervision and consultation with service users,
typically as part of a research steering group. This allows discussion to ensure that the
research aims and focus are not just of value to the researcher.
Privacy and Confidentiality. The code has greater detail in relation to privacy and confidentiality and includes specific guidance such as ensuring there is secure storage and
consultation with colleagues prior to breeching confidence. However, the distinction
between privacy and confidentiality is not clarified, and this is important when considering
the implications for qualitative research. Put simply, privacy relates to areas of personal
life that one is entitled to and wishes to keep private, whereas confidentiality relates to the
protection of private information that one has chosen to give up for specific uses. There
has been some discussion as to the issue of both privacy and confidentiality in relation to
qualitative interviews (Thompson, Allmark et al. 2008; Allmark et al. 2009). A number
of authors have commented on the potential for voyeurism, with others commenting on
the potential for infringement into the privacy of other nonconsented individuals, as may
be the case when asking about relationships, social support, or treatment (e.g., Forbat &
Henderson 2003).
Specific issues that relate to confidentiality include the difficulty in providing complete
anonymity to participants who have provided detailed data. This comes from small samples, detailed biographical data and the provision of contextual background information so
that even with the use of pseudonyms, readers may identify the source. This is of course
an issue for all qualitative researchers but may be particularly likely when participants are
recruited from professional groups, services or small participant populations (i.e., in the
sorts of contexts where clinical psychologists primarily conduct qualitative research). For
example, in some of the mental health research in which Thompson has been involved,
small numbers of health worker participants have candidly discussed relationships with
colleagues (note the link to the intrusion into others’ privacy), organisational difficulties
and personal anxieties (e.g., Thompson, Powis & Carradice 2008; Donnison et al. 2009).
Some journals recognise this risk to protection of participant identity and stipulate strict
guidelines to authors to ensure manuscripts not only use pseudonyms for participants’
names but also disguise recruitment sites and services (e.g., see the detailed submission
guidance for Qualitative Health Research). However, despite such precautions, some risk
of identifying participants remains, and removal of too much contextual information potentially compromises the meaningfulness of the findings, creating another ethical dilemma.
One solution Thompson and colleagues have deployed is to involve participants in reviewing the excerpts which are to be reported. For example, in the Donnison et al. (2009) study,
participants were sent all of the individual quotes that were proposed to be used in the
thesis (this study was conducted as part of postgraduate studies) and subsequently in the
journal article. The participants were asked to provide further consent for the use of the
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A. R. Thompson and K. Russo
material. This approach is distinct from member validation, which is primarily concerned
with attempting to ensure credibility of the interpretations or conclusions drawn and is not
suitable for all types of qualitative enquiry (Emerson & Pollner 1988). Rather the aim here
is to seek further permission to use specific material. This is just one solution that also
poses further dilemmas and is not necessarily suitable for all studies. Certainly, participants should be aware as to what detail will be reported and where it will be reported at the
time of consent being sought.
An additional issue for those conducting research in health services is a potential for
clashes between biomedical and social science perceptions of risk and confidentiality. This
was highlighted during Kate Russo’s research exploring the experience of a new cross
infection policy in cystic fibrosis. The NHS ethics committee considered it essential that
participation in the research interviews should be noted in the medical record. Pseudonyms
were used during dissemination activities, but the members of the specialist medical team
could easily have identified any of the participants due to their awareness of who had participated, thus compromising confidentiality and anonymity. Further, the practice of including
a note of participation in medical records relates to management of the risk associated with
participation in biomedical studies where medics may need to know that a drug has been
taken or a procedure has been conducted. Conversely, there is usually no need to know that
someone has spoken about their experience. Thus, guidelines arising from clinical trials,
where the treatment team need to know when someone is participating, may unnecessarily
compromise the confidentiality of participants in qualitative research.
Other confidentiality issues specific to qualitative research include the increased likelihood of participants disclosing risk towards others. Israel (2004) discusses extreme
examples of such dilemmas in conducting forensic research, and the risk to research if
participants are unable to talk with immunity. However, these dilemmas are also present in
other settings. For example, Russo was faced with a dilemma when her participants in the
cystic fibrosis segregation study disclosed “rule-breaking” behaviour. This was particularly
challenging due to the multiple roles which Russo held. During the research interviews,
both young people with cystic fibrosis and their carers confided that they engaged in
behaviours that were “against the rules.” For example, carers revealed the use of mobile
phones in the hospital setting, which at the time was against hospital policy, and that they
encouraged their child to hide their mobiles from staff. Although this caused unease about
dual roles, the participants’ confidentiality was respected in this matter because there was
no direct harm to others, and the information had been provided whilst Russo was in
researcher role. Clearly these disclosures were useful to the findings of the research, particularly in relation to the practical recommendations that followed from the study, and
could easily have been lost had participants perceived Russo to be acting entirely in her
clinical role. Spending time with potential participants to clarify one’s role is important in
ensuring that there is a shared understanding of the boundaries of the researcher-participant
relationship.
Informed Consent and Self-determination. The BPS code offers detailed guidance on gaining informed consent and fostering self-determination. These are related concepts and will
be dealt with jointly here. Informed consent follows from an understanding of the nature,
purpose and consequence of the research. Self-determination is discussed, in relation to
capacity to consent and also in relation to the right to withdraw either one’s contributed
data, or one’s continuing participation. Some degree of mental competence is required by
participants in order to be able to engage in the decision-making necessary to give informed
consent. The Mental Capacity Act (2005) has established a legal framework for people
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Ethical Dilemmas in Conducting Qualitative Research
39
lacking the capacity to make decisions for themselves and the BPS provides guidance
(BPS 2008b) as to how to enhance consent and capacity to facilitate participant decision
making in relation to research participation. This process is acknowledged as requiring a
set of skills. The documentation is essential reading for qualitative researchers, particularly
those engaging with children and vulnerable adults.
It can be difficult to guarantee privacy before an interview, simply because, in explorative qualitative research, both the participant and the researcher are unlikely to know
precisely what they will end up discussing. For example, one of Thompson’s (Thompson &
Broom 2009) explorative studies involved interviews with participants living with a disfigurement, who were self-selected on the basis that they were coping well with the intrusive
actions of others, and yet participants actually reported experiencing episodes of distress.
Whilst participants need to know the privacy and confidentiality “guidelines,” there will be
uncertainty about what is actually going to happen. As a consequence, some have argued
for an ongoing or “processual” form of consent, which facilitates participants’ option to
opt out at any point (Rosenblatt 1995). However, this involves problems related to the
pressures-to-continue which may be experienced by both the researcher and participant.
For the clinical psychology researcher there maybe organisational or academic demands
and for the participant (particularly where there is a dual relationship) there may be a sense
of duty.
For clinical psychologists who undertake research in their area of expertise, it is likely
that past or current patients will fulfil the research inclusion criteria. Russo faced this
dilemma during her segregation research. Excluding these potential participants would
have removed the opportunity for them to have their say about their experiences, and
would have effectively silenced those that were struggling with segregation, the very
issue that was being researched. However, Russo was mindful of not taking advantage
of the therapeutic trust that had developed in her clinical role for research gain. Russo
found supervision to be essential to explore these issues, and careful exploration of roles,
boundaries, and confidentiality was required to ensure informed consent.
In our experience, undertaking research in a health setting can potentially compromise
voluntariness. For example, Russo was aware that in conducting interviews with young
people with cystic fibrosis who were being treated in isolation, the decision as to whether
to consent or not might be influenced by a drive for interaction, or even to relieve boredom.
Similarly, carers may have consented to their child being involved in the research as they
were reassured that their child would not be on their own when they were unable to visit
them on the ward.
Graham et al. (2006) note that whilst there is an extensive literature on experiences
of participation in treatment based randomised control trials, which has explored consent
in detail, there has been little study of the experience of participation in interview based
studies. This was the motivation for the “Ethical Relations Study” recently reported by the
National Centre for Social Research (NatCen: Graham et al. 2007). However, the empirical
research on decision-making about participation in qualitative studies is in its infancy and
is somewhat equivocal. Some studies have reported participants taking a utilitarian stance
derived from a sense of wanting to contribute to the area under study (Dyregrov et al. 2000;
Scott et al. 2002); others report participants simply viewing the experience neutrally (Peel
et al. 2006). Conversely, some studies report participants feeling compelled by a sense of
moral obligation (e.g., Ruzek & Zatzick 2000). One important finding is that many of the
studies report that decision making about participation is made on the basis of the belief
that it will have some function and will be disseminated (Graham et al., 2007). This is very
much a belief shared by us.
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A. R. Thompson and K. Russo
Ethical Principle: Competence
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The BPS code sets out the values of competence to include reflection maintenance of high
standards and covers the need for continuing professional development, supervision and the
ability to address ethical dilemmas. This principle also covers the standards of recognition
of the limitations of one’s own competences.
Recognition of Limitations. Arguably clinical psychology as a profession has been somewhat slow to engage in qualitative methods (see Harper, this issue, for a discussion of
qualitative methods and the profession of clinical psychology). We are trained from an
empirical stance, and there is some lack of awareness of how to engage in reflexivity in
research. Both of us have reflected for some time on the ethical dilemmas associated with
having dual roles and have found both giving and receiving supervision to be essential in
considering our limitations, an essential aspect of ethical research practice.
Ethical Principle: Responsibility
The values concerning responsibility as set out in the BPS code emphasise that psychologists should avoid harm and prevent the misuse of psychology in society.
Responsibility to Avoid Harm and Maintain Continuity of Care. Potential harm can occur
to both participant and researcher. Some of the issues have already been touched upon
regarding consent and confidentiality. We will now elaborate on the dilemmas associated
with harm that face clinical psychologists when conducting qualitative research. Research
on participants’ experience of discussing emotive subjects is somewhat equivocal, with
some studies indicating that this is distressing, and others reporting that this may be beneficial (Ruzek & Zatzick 2000; Scott et al. 2002). At a minimum, researchers should ensure
that participants are debriefed at the end of the research to ensure that any emotional distress experienced during the interview has reduced, and that participants are aware of where
they can access additional emotional support if needed. Graham et al. (2007) conducted
50 interviews with participants who had recently participated in NatCen (social policy)
research and found that participants showed no aversion to discussing painful issues provided they felt the study was worthwhile. One implication here is that harm may be done,
if participants feel that their contribution has not been useful or has not been appropriately
utilised. In particular Thompson has experience of being a research participant as well
as a researcher, having participated in a qualitative study that sought to explore parents’
experience of spiritual and religious needs following stillbirth and neonatal death. Having
participated in this research, Thompson was keen for the findings to be disseminated.
Caution is needed in extrapolating the findings of Graham et al.’s study to qualitative
clinical psychology research because the participants had participated in social policy studies, involving explorations of less personal topics, such as expectations of travel in later life.
Clearly, psychological studies may differ from policy studies in focusing upon sensitive
areas of experience, may be more theoretically orientated and may use a greater amount of
interpretation in the analysis. Certainly, it would be helpful to replicate this study with a
sample of participants who have been involved in qualitative clinical psychology research.
Protection of Research Participants. In section 3.3 of the BPS code the “standard of
protection of research participants” is addressed, but there is no discussion of dual role
despite some direct reference to overlaps between clinical and research competencies.
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Ethical Dilemmas in Conducting Qualitative Research
41
For example, psychologists are advised to “inform research participants when evidence
is obtained of a psychological or physical problem of which they are apparently unaware,
if it appears that failure to do so may endanger their present or future well-being” and to
“arrange for assistance as needed,” yet to “exercise particular caution when responding
to requests for advice” and “take particular care when discussing outcomes with research
participants, as seemingly evaluative statements may carry unintended weight” (BPS 2006,
p. 19).
In the following excerpt, the clash between clinician and researcher is explored in relation to a dilemma for KR in providing information whilst conducting a research interview.
The participant, a mother (M) of a girl with cystic fibrosis was explaining her views and
experiences about cross infection. She was angry about the ward isolation policy. There
appeared to be a misunderstanding about how bacteria were spread generally, and she was
seemingly unaware of the risks of a CF person-to-person spread of bacteria which underpinned the rationale for the segregation policy. Russo, in her clinical role, felt the provision
of information was needed, yet was aware that this was outside of the researcher role:
M: “. . . you know there’s no point, I mean (almost shouting) putting children
in the room is the worst possible thing you could do for the child anyway,
you know. They could be doing different things first like, um, you know,
washing hands and wearing aprons and wearing gloves and that, you
know, for nurses and staff. The physios do it now, but you know, the nurses
don’t even do it. If the doctors are coming in, in the morning doing the
ward round they do it, but nurses don’t do it. (annoyed) I’m sorry, but
they just don’t do it”
KR: “You seem very concerned about the risk you see from the staff . . .”
M: “(interrupting) I just feel that the risk of it being passed between two [CF]
children talking in the corridor is far less than someone serving dinner
who’s going in and out of the bedrooms or a nurse”
KR: “Well we can talk a little bit more when the tape is off about the . . .”
M: “(interrupting) And they are not allowed at the shop after 2, so that means
if I am not in here after 2 she can’t go to the shop, she can’t get anything.
I mean, the chances of meeting someone in the shop from upstairs [a
CF child with a more severe bacteria like cepacia], is just so, it’s just so
stupid”
KR: “I’m going to come back to that one when we finish to explain reasons
why . . .”
M: “(interrupting) and there has been circumstances where (child) has asked
for a nurse to go to the shop, and they don’t have time to go to the shop.
It’s not the nurse’s fault, but if this is to be done it should be done properly. You know, as a baby all the treatment she had, all the handling and
all the feeding you know as a baby she was probably prone to get a lot
more off the nurse, I would have thought, than another [CF] child, really.
I don’t know what the chances would be of actually passing something
between a CF child and another CF child in a conversation. What are the
chances, the risks?”
(KR turns tape off)
As the mother appeared to be unaware that people with CF can easily spread bacteria to
each other, some of the new rules of segregation seemed illogical and unfair, and resulted
in her feeling angry about her daughter’s experiences in hospital. Russo reported feeling
discomfort in this situation as a clinician - being aware of the nature of this person’s distress
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A. R. Thompson and K. Russo
and simply listening (rather than facilitating change with the provision of information)
was difficult. Such dilemmas may occur more frequently for clinical psychologists conducting research in areas where they have expertise. To address this, Russo attempted to
place boundaries upon the discussion by first suggesting returning to the topic later and
then when the situation remained inflamed, terminating the research interview to switch
into clinical role. Researchers may not always detect discomfort and participants can be
empowered to take control of the situation themselves by making it explicit that it is
perfectly acceptable for them to switch off the recording equipment.
Role blurring can also be perceived by participants. Thompson has experienced this on
several occasions when, in purposively recruiting people who are likely to be experiencing
distress, they have actively requested intervention. Where this happens it is important to
assess the degree to which the person actually wishes to participate. This is not always
clear. For example, Russo was just about to commence an interview with a mother in
her cystic fibrosis study, when the participant disclosed personal difficulties adjusting to
her husband’s death several years ago, and expressed concern of the impact that this was
having on her child. She reported that she was glad to have contact with a clinical psychologist, as she wanted to ask advice on ways forward. Although the mother had consented
to the interview, KR made the decision to not go ahead and instead gave priority to these
concerns.
Ethical Principle: Integrity
The values highlighted under this principle focus on honesty, accuracy, clarity and fairness.
Section 4.2 of the code explicitly covers avoidance of exploitation and conflicts of interest,
and it is here that “problems that may result from dual role or multiple relationships” (BPS
2006, p. 21) are raised. However, the subtle issues discussed in this article in relation to
dilemmas arising from the interaction of researcher and clinician role are not addressed in
the code.
One additional issue we have thus far not discussed is that of maintaining an open
mind in seeing that conducting qualitative research in areas where we have clinical and
organisational responsibilities is not skewed by political and clinical pressures. Again this
calls for a high degree of reflexivity. For example, when Russo started the cystic fibrosis
project, she had a view that segregation would be a negative experience and detrimental
to the young patients and their families. However, recognition of this perspective allowed
consideration of its influence on the emergent data which eventually led to a change in
KR’s perspective - as most people welcomed segregation despite the difficulties.
Concluding Comments and Recommendations
In this article, we have discussed some of the ethical dilemmas for clinical psychologists
in conducting qualitative research, and further discussion of these issues in relation to
conducting qualitative research more generally in the mental health arena can be found
in Thompson and Chambers (2012). However, we recognise that many of these dilemmas
will also be of relevance to others conducting qualitative research, particularly in related
disciplines such as medicine, nursing and psychotherapy.
Whilst there are benefits for the qualitative researcher in also being a clinical psychologist, such as competency in empathetically addressing distress, and understanding of the
clinical context, dilemmas can arise that do create uncertainty and internal conflict, as we
have highlighted. Further, we have raised the need for considering one’s own positions and
the influence of these on all stages of the research process.
Ethical Dilemmas in Conducting Qualitative Research
43
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Table 1
Recommendations for facilitating ethical research practice of clinical psychologists
conducting qualitative research
Research planning phase – and throughout the project
• Obtain appropriate supervision to ensure discussion of ethical practice, moral
dilemmas and to clarify dual relationships in the context of immediate clinical
roles, organisational roles, and clinical skills.
• Use a reflective diary or journal to ensure adequate consideration of ethical
concerns and dilemmas, to outline decision-making processes, and to reflect upon
the possible differing viewpoints from the perspective of each role held.
• Ensure NHS ethics committees are informed of any potential challenges to
confidentiality and anonymity when doing social research in a clinical setting.
Recruitment phase
• Consider factors that may influence voluntariness of participants, especially when
there has been prior or current contact.
• Ensure potential participants are aware of the noninterventionist role of researcher
versus the active role of the practitioner, to avoid therapeutic expectation.
• Facilitate informed consent by providing multiple opportunities for participants to
gain information about the study.
• Check out the potential participants’ assumptions about research in advance,
including perceived impact, dissemination, and use.
Data collection phase
• Facilitate understanding of confidentiality and privacy. For example, participants
could be shown examples of how the information they provide will appear.
• Ensure there is a shared understanding of the boundaries of researcher-participant
relationship. For example, consider the issue of immunity and prepare for
circumstances when immunity is not appropriate (i.e., when there is a risk to
self or others).
• Facilitate understanding of dual roles, if relevant. Clarify the role of the clinician
versus researcher so the participant is clear. For example, explain that the
research role is purely to listen to people’s experiences and not to address
difficulties or explore change. If the research follows an action research model, or
is linked to an intervention, explain clearly what the limits of any interventions
will be, and who will be responsible for them.
• Facilitate processual consent (the opportunity for participants to provide consent
in an ongoing fashion).
• Empower the participant to have control in relation to terminating data collection
without having to provide reason (this may be achieved, for example, by making it
explicit that the participant can switch off recording equipment at any point
without asking).
Analysis phase
• Ensure interpretations are grounded in the participants’ accounts from the
research interview and not from information obtained from other roles.
• Consider what it will be like for participants to read or see the work in its
completed form.
(Continued)
44
A. R. Thompson and K. Russo
Table 1
(Continued)
Downloaded by [Andrew R. Thompson] at 12:47 14 December 2011
Dissemination phase
• Provide feedback and disseminate in an accessible fashion and in a way that is
useful to all stakeholders (i.e., participants, staff, organisations, charitable groups,
fund holders). As validation may be a motivation for participation, providing
feedback could be more routinely expected, and when it is not provided, the
reasons for doing so should be made explicit
• Enhance anonymity (unless negotiated otherwise) by guarding against the use of
lengthy excerpts and the use of specific personal demographic details of
participants.
We have presented a number of examples from our own research practice. Others
reading these anecdotes may feel that there were more appropriate ways of managing these
dilemmas related to dual roles. The important issue is that these dilemmas are raised and
considered. We have also discussed some of the problems associated with guidelines and
the issues associated with qualitative ethicism. Consequently, in Table 1 we make a number
of recommendations (most of which have been discussed above) that we hope will not only
be useful to clinical psychologists but also to qualitative researchers more generally. These
recommendations are derived from our experience as researchers and supervisors and our
awareness of literature, and we do not assume that they are by any means definitive.
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About the Authors
Andrew R. Thompson is a Reader in Clinical Psychology and a Registered/Chartered
Clinical Psychologist and Health Psychologist. He is Director of Research Training on the
Clinical Psychology Training Programme, University of Sheffield, UK. He has an interest
in the use of qualitative methods in clinical psychology research and a substantive research
interest in adjustment to chronic illnesses and conditions affecting appearance.
Kate Russo, a Chartered Clinical Psychologist, is a Paediatric Clinical Psychologist at the
Royal Belfast Hospital for Sick Children and specialises in cystic fibrosis. She is also
Assistant Course Director for the DClinPsych program at Queens University Belfast. She
has an interest in the use of qualitative methods to improve service delivery in health
settings.
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