Cris Acevedo
346 Colborne Street,
Bradford, Ontario
L3Z 1C8
cris.ace@outlook.com
647-786-0197
Objective
To obtain a challenging administration position within a professional
environment providing an opportunity for growth and career advancements.
Highlights and Qualifications
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Extensive experience as a supervisor and a system administrator
demonstrates ability to work well independently as well as in a team
environment.
Excellent interpersonal and customer service skills.
Experienced in high pressure environments.
Extensive understanding of Microsoft operating systems and best
practices
Highly experienced in the installation and maintenance of workstations
and applications
Employment History
Simcoe District School Board
March 2018 – Present
Barrie, ON
IT Helpdesk Technician, March 2018 – Present
 Provide first level support for employees of SCDSB
 Provide first level resolution for calls and emails
 Remote control computers to troubleshoot and provide more details for
level 2 support
 Administer and manage users & requests through Active Directory
 Setup and maintain School Board provided Cell phones
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Repair screens, battery and other issues related to School Board provid
cell phones.
Maintain documentation on Microsoft One Note
Setup conference rooms with Microphone and projectors for large
presentations
Stream School Board meetings via the internet
Help walk in users with technical issues
Managing a ticket queue by entering tickets and completing tickets tha
are created by internal ticketing system
Optimicro Technologies
Markham, ON
Technical Specialist, October 2017 – March 2018
 Provide technical support for over 100 Dental Office within Canada.
 Assemble and install all windows platforms (inc. win 2000 and XP).
 Configure small networks for clients.
 Visit clients throughout Ontario to fix software problems, network
problems, and to install dental software.
 Setup and Maintain Active Directory and Exchange servers and Users.
 Conducted Quality control inspections of Dental products.
 Train clients on site relating to using the Dental Products.
 Installed SQL Server 2000, 2003 and Access based software.
 Build and maintain websites for clients
Bell Media
June 2008 – Sept 2017
Toronto, Ontario
System Administrator
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Ensure proper day to day operation of business workstations, laptops a
applications by providing both Tier 1 and Tier 2 technical support from
coast to coast.
Administer and manage users & requests through Active Directory,
Exchange and Blackberry Enterprise Services.
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Provide Executive support as well as broadcast and business support.
Troubleshoot, configure and repair Android/Apple smartphones and
tablets.
Implement IT and Network requirements for the MMVAs (Much Music Vi
Awards), 2010 & 2012 Olympic Games, TIFF and the CTV Upfronts.
Create documentation for software installs, troubleshooting and user
guides.
Traveled to branches to upgrade hardware and assist with Active Direct
migrations.
Support Remote access (Webmail, Citrix, Junos Pulse & F5 BIG-IP VPN) a
act as a liaison between other IT staff and 3rd party vendors (CGI, IBM,
Infosys).
Optimicro Technologies
Sept 2000 – June 2008
Markham, ON
Technical Support Supervisor, Dec 2002 – June 2008
 Promoted to Technical Support Supervisor, responsible for Technical
Support Department, maintain high quality of Service.
 Delegate tasks and follow up until completion.
 Deal with Second level support issues and escalate to third level if
needed.
 Visit clients throughout Ontario to troubleshoot software problems,
network problems and perform installations of SQL and Access based
dental software.
 Install network printers and ensure functionality.
 Setup and Maintain Active Directory and Exchange servers and Users.
 Conducted Quality control inspections of Dental products, including
software and intra-oral cameras.
 Train clients in house and on site relating to using the Dental Products a
software.
Technical Specialist, September 2000 – Dec 2002
 Provide technical support for over 20 employees in the company.
 Provide support for over 500 users of Dental Software and Wireless Bui
Application and other wireless applications.
 Assemble and install all windows platforms (inc. win 2000 and XP).
 Configure small networks for clients.
 Visit clients throughout Ontario to fix software problems, network
problems, and to install dental software.
 Handle first level support for Wireless builder application via
telephone/email.
 Setup and Maintain Active Directory and Exchange servers and Users.
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Provide in office technical support on all Microsoft products.
Conducted Quality control inspections of Dental products.
Train clients in house and on site relating to using the Dental Products.
Installed SQL Server 2000, 2003 and Access based software.
Technical Skills
Operating System & Hardware Background
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Extensive knowledge of Windows XP / 7 / 8 / 10 / 2008 and 2012
Strong knowledge of Android, Apple iOS and OSX
Intermediate knowledge of VMWare ESX, ESXi & Microsoft Hyper-V
Experienced with upgrading Desktop and Laptop hardware parts
(motherboards, processors, memory, hard drives, wired and wireless
network cards)
Software Background
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Experienced with Microsoft Word, Excel, PowerPoint and Access
Experienced with Citrix Receiver, McAfee EMM, BES, AD, Exchange, SCC
Experienced with Service Manager, Service Centre and Remedy ticketin
systems
Setup and administer web servers with Microsoft IIS and Apache
Intermediate knowledge of MySQL and basic knowledge of MS SQL
Intermediate ability to program in VBS, ASP and PowerShell
Network Setup and Administration
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Experience administering and maintaining Ethernet networks (working
with hubs, switches and routers)
Strong knowledge of network and systems security concepts
Implemented and maintained small networks consisting of multiple
computers and servers
Strong knowledge of Microsoft Active Directory system
Education
Computer Programmer and Systems Analyst Diploma – 1997
Toronto School of Business, Toronto Ontario
Installing and managing BlackBerry device Service 6.2, 2013
Troubleshooting BlackBerry Device Service 6.2, 2013