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Product Recall Procedure

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PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 1 / 22
1. Introduction:
The primary goal of a food recall is to protect public health by removing products from commerce
that have been determined to be unsafe. A recall plan can aid in the execution of a recall by
apportioning duties, centralizing current contact information, and providing prewritten templates for
communications. Key Individuals that will be participating in our company recall should review the
recall plan and be familiar with the execution of the plan.
2. Definitions:
Class I Recall:
– A situation in which there is a reasonable probability that the use of, or exposure to, a violative
product will cause serious adverse health consequences or death.
Class II Recall:
- A situation in which use of, or exposure to, a violative product may cause temporary or medically
reversible adverse health consequences or where the probability of serious adverse health
consequences is remote.
Class III Recall:
- A situation in which use of, or exposure to, a violative product is not likely to cause adverse health
consequences.
Depth of Recall:
The level of product distribution for the recall (consumer, retail, institutional, wholesale).
Distribution List:
- A product specific distribution list which identifies accounts that received the recalled product.
Requested information includes type of business, account name, addresses, and contact information.
HSGM – Türkish Department of Public Health, Food Branch
Market Withdrawal:
- A firm's removal or correction of a distributed product which involves a minor violation that would
not be subject to legal action by the regulatory agency or which involves no violation, e.g., normal
stock rotation practices, routine equipment adjustments and repairs, etc.
Press Release:
- A notice that alerts the public (including regulators, retailers, consignees, other distributors,
processors, and consumers) that a product presents a serious hazard to health. Not all recalls require a
press release; the regulatory agency will advise the firm when a press release is necessary.
Recall:
- A firm's removal or correction of a marketed product that the regulatory agency considers to be in
violation of the laws it administers and against which the agency would initiate legal action, e.g.,
seizure. Recall does not include a market withdrawal or a stock recovery.
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
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: 18.02.2019
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Recall Committee:
– The group comprised of key staff with the expertise, authority, and responsibility to manage the
recall.
Recall Plan:
- A written contingency plan for use in initiating and implementing a recall in accordance with Türkish
Food Laws. The Recall Plan should be reviewed annually and revised as necessary when personnel,
procedures, processes, suppliers, or as other factors change.
Recall Strategy:
- A planned specific course of action to be taken in conducting a specific recall, which addresses the
depth and scope of recall, need for public warnings, and extent of effectiveness checks for the recall.
Scope of Recall: Defines the amount and kind of product in question.
Stock Recovery:
- A firm's removal or correction of a product that has not been marketed or that has not left the direct
control of the firm, i.e., the product is located on premises owned by, or under the control of, the firm
and no portion of the lot has been released for sale or use.
3. Statement of Recall Plan
Our company maintains a recall plan which provides specific procedures, defines terms, and assigns
roles and responsibilities when a food safety issue arises with any of our products.
1.
2.
3.
4.
5.
The plan will be activated whenever a potential recall requirement arises and includes the following
elements:
Recall committee member designations
Recall responsibility assignments
Key personnel and external contact information
Recall procedures
Communication templates
Success of the plan relies on the proper execution of plan elements and up-to-date information.
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
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: 01
: 18.02.2019
Page
: 3 / 22
4. Recall Plan Flow Charts
The following two diagrams are graphical representations of the various steps of our recall plan. Figure
1, illustrates the typical evaluation of complaints or conditions which may lead to a recall. Figure 2,
outlines the various steps of a recall.
Figure 1: Complaint/Condition Evaluation Flow Chart
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
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Figure 2 :
Recall Flow Chart
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Recall Initiated by
Recall Committee
Identify and locate All Products
subject to Recall.
Detain/
Quarantine
and
Disposition
Product Remaining
Under Company Control
Product not Under Company
Control Only
Implement Recall Strategy
Provide Distribution List
to appropriate regulatory
agency.
Prepare
Distribution
List
Prepare and
Distribute
Notice of Recall
D etermine what to do
w ith Recalled Product
Prepare and
Distribute Press
Release (if
necessary)
Remove Products from
Commerce
Verify Recall
Effectiveness
Request
Termination
of Recall
Recall Effective
Recall not
Effective
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
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5. Recall Procedures
The recall procedure outlines the activities that our company will take to manage the recall of our
products which has/have been determined to be unsafe and/or subject to regulatory action. The
procedure contains the major recall elements below:
•
•
•
•
•
Assignment of Roles and Responsibilities
Evaluation of the Complaint or Condition
Identification of Implicated Products
Notification of Affected Parties
Removal of Affected Products
6. Assignment of Roles and Responsibilities
The roles and responsibilities of every individual on the Recall Committee should be clearly defined in
the recall plan. Oversight of the following recall elements should be assigned to a member of the
Recall team. Note that individuals may be responsible for more that one recall element.
7. Recall Coordinator
The recall co-coordinator, has been given authority by the management of our company to execute the
activities of the recall. Responsibilities of the Recall Coordinator include, but are not limited to:
•
•
•
•
•
•
Assure the documentation of all recall decisions and actions in a master recall file.
Initiate the formation of the recall committee.
Activate various components within the company for priority assistance.
Make recall decisions on behalf of our company.
Manage and coordinate the implementation of the company's product recall.
Keep management informed at all stages of the recall.
8. Recall Committee
Our company’s Product Recall Committee is composed of the various components of the company's
organization. The following functions should be represented on the committee (an individual may be
responsible for more than one function):


















Management (Administration)
Recall Coordinator
Accounting
Consumer Affairs/PublicRelations
Customer Service
Distribution and Supply
Information Technology
Legal Counsel
Marketing
Operations
Production
Purchasing
Quality Assurance
Sales
Maintenance
Records Management
Regulatory Affairs
Sanitation
Note: Outside resources may need to be obtained for some of the functions.
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
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9. Evaluation of the Complaint or Condition
Complaint receipt, processing, and evaluation are the first steps in the recall process. The steps
involved in the evaluation process are:
•
•
•
•
•
•
•
Receive the complaint – A file should be maintained containing any product complaints the
company receives. Information that should be maintained in the product complaint file is:
i. Complainant contact information
ii. Reported problem with the product
iii. Product Identification
iv. Product Storage
v. Product purchase date and location
vi. Illness and Injury details
Provide the complaint to knowledgeable staff for initial evaluation. If an initial assessment
indicates a recall may be necessary, the Recall Coordinator assembles the Recall Committee for
a full evaluation.
Determine the hazard and evaluate the safety concerns with the product.
Determine the product removal strategy appropriate to the threat and location in commerce.
Contact the appropriate regulatory authorities.
Alert legal counsel, insurance, etc. as appropriate.
Maintain a log of the events of the recall including information such as dates, actions,
communications, and decisions.
10. Identification of Implicated Products
It is our company’s responsibility to ensure the identification of all products and quantities of products
implicated in the recall. In addition, determination should be made if any other codes, brands or sizes
of product handled by the company are affected.
A distribution list should be prepared as part of the Identification process. The distribution list should
at minimum identify:
• Account name (consignees) that received the recalled product(s)
• Account addresses
• Contact names
• Contact telephone numbers
• Type of account (e.g., manufacturer, distributor, retailer)
Additional information relating to product information may include:
• Amount of product received/shipped
• Product ship date(s)
• Amount of product returned
• Amount of product consumed
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
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: 18.02.2019
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11. Notification of Affected Parties
Notifications during a recall must be done in a timely manner and should include the appropriate
regulatory agencies, the product distribution chain, and consumers when necessary. Recall notices are
typically used to notify regulatory agencies and those businesses in the distribution chain. Press
releases are generally oriented to consumers, but may be used to notify any affected party.
• Regulatory Agencies should be notified at the earliest opportunity after the decision has
been made to conduct a recall. Regulatory guidance may be found online.
• Subsequent to the initial notification, the regulatory authority should be updated throughout
the recall process.
• Distribution Chain contacts will be notified by appropriate means (telephone, fax, email,
letter, etc.). It is recommended that a written recall notice be provided to all consignees. The
Recall Notice must include all relevant recall information.
• Confirm receipt of the Notice of Recall with all accounts. A record of all account
communications should be maintained.
• Consumers should be notified by the most effective method available. If appropriate, a
press release can be used to notify consumers. Considerations for preparing a press release
include:
• Issuance of a press release should be the highest priority and should be issued promptly.
• The local Food Control District Recall Coordinator should be consulted before issuance of a
press release whenever possible.
All relevant information should be included in the press release.
12. Removal of Affected Product
The procedure for product removal can be divided into five components including: removal, control,
and disposition of affected product, recall effectiveness, and recall termination.
Removal
All reasonable efforts must be made to remove affected products from commerce.
• Products in commerce should be detained, segregated, and handled in a manner determined by
the recalling firm.
• Products that are still in the recalling firm’s control (e.g. inventory located onsite, in transit, in
off-site storage, and in offsite distribution) should be detained, and segregated.
• All quantities and identification codes shall be documented to assist in the reconciliation of
product amounts.
13. Control of Recalled Product
When our company chooses to retain recalled product, control must be regained to prevent reentry of
the product into commerce.
• All affected product returned will be clearly marked, not for sale or distribution, and stored in an
area that is separated from any other food products.
All quantities and identification codes shall be documented to assist in the reconciliation of product
amounts.
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
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: 18.02.2019
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14. Product Disposition
The final disposition of the recovered product must be determined. The final disposition must be
reviewed and approved by the regulatory agency. Options include:
•
•
•
Redirection – Products may be redirected for uses other than human consumption.
Destruction - Products determined to be unsafe for human consumption may be destroyed or
denatured, and disposed by appropriate means.
Recondition – Products may be reworked to remove the safety risk. For example, would be
relabeling a product to declare an allergen originally omitted from the label.
All quantities, identification codes, and disposition shall be documented.
15. Recall Effectiveness
Our Company is responsible for determining whether the recall is effective. Recall Effectiveness
Checks verify that all consignees have been notified and have taken the appropriate action. Steps
include:
•
•
•
Verifying that all consignees have received the notification.
Verifying that consignees have taken appropriate action.
If the response from our consignees is less than 100%, then the recall should be deemed
ineffective and the recall strategy should be reassessed. Certain circumstances (e.g. amount of
product actually returned vs. expected, potential for consumption, shelf-life, etc.) may also
require a reassessment of the recall strategy.
All verifications shall be documented.
16. Termination of a recall
Termination of the recall may be considered after all reasonable efforts have been made to remove
the affected products from commerce, including reconciliation, recall effectiveness, and disposition.
A termination of the recall may be requested by submitting a written request to the regulatory
authorities.
17. Mock Recall
In addition to an annual verification of the recall plan, our company will conduct a mock recall
annually or whenever there are significant changes to the plan or personnel. The mock recall will
include the following elements:
•
•
Selecting a product which has reached the consumer market.
Tracing the product from the raw ingredient (e.g. source) level to the finished product in the
marketplace.
• Verifying communications systems (e.g. contact information, test emails and faxes, etc.) to
outside contacts.
• Modifying the recall plan to correct any problems encountered during the test.
Records of these mock recalls will be documented and filed appropriately.
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
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Appendix A – Contact Information and Resposibilities
Recall Key Personnel
•
MAHMUT KONAR
0532 694 59 81
Recall Committee Members (24/7)
Members
Responsibility
Contact Information
Production and Technical Manager
0 532 355 03 46
Mahmut KONAR
Food Safety Team Leader
0 532 694 59 81
Fatma Ebru SEVDA
Quality Control Manager
0 507 594 69 02
Bilal PALA
•
Recall Committee Contact Information
Members
Responsibility
Contact Information
General Manager
0 532 321 15 01
Assistant General Manager
0 532 201 22 57
Production and Technical Manager
0 532 355 03 46
Mahmut KONAR
Food Safety Team Leader
0 532 694 59 81
Fatma Ebru SEVDA
Quality Control Manager
0 507 594 69 02
Sales and Marketing Manager
0 533 616 08 42
Comminity Relationship Manager
0 541 293 53 51
Kemal ÇAKMAK
Zeynel ÇİFÇİ
Bilal PALA
Mustafa MUTLU
Münir ALATİ
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
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: 01
: 18.02.2019
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APPENDIX B – Assigned Responsibilities
Sample Assignments (may include, but not limited to the following)
Assignment
1.Management of the Recall – (Mahmut KONAR, Food Safety Team Leader) is responsible for
the coordination of allrecall activities.
2.Assemble the Recall Committee – (Büşra ATASEVER, Quality Assurance Engineer) is
responsible for communicating the decision to recall to the members of the Recall Committee and
that each member knows their responsibilities.
Evaluation
1.Management Approval of the Recall – (Kemal ÇAKMAK, General Manager) is responsible to
decide if the recall should go forward.
Identification
1.Create a Product Recall Log – (Mahmut KONAR, Food Safety Team Leader) is responsible to
create and maintain a product recall log to document all events, when they occur and the
company'sresponse to each.
2.Identify all Products to be Recalled – (Fatma Ebru SEVDA, Quality Control Manager) is
responsible for identifying all products which need to be recalled.
Notification
1. Notify the Appropriate Regulatory Authority – (Zeynel ÇİFÇİ, Assistant General Manager) is
responsible for notifying the appropriate regulatory authority (use the contact information in the
Recall Plan). Contacts shall only be made through the designated committee member.
Recommended information list can be found in the Appendix C.
2. Prepare the Press Release (if required) – (Münir ALATİ, Comminity Relationship Manager) is
responsible for the recall press release if the decision to prepare a press release is made.
Considerations for preparing a press release include:
a. Issuance of a press release should be the highest priority and it should be issued promptly.
b. Consult with your local District Recall Coordinator before issuance of a press release
whenever possible
c. If the company decides to prepare the press release, include all relevant information.
3. Prepare the Distribution List – (Mustafa MUTLU, Sales and Marketing Manager) is
responsible for preparing the recalled product distribution list. The distribution list template
requests account type, name, address, phone number, and contact name.
4. Prepare the Notice of Recall – (Mahmut KONAR, Food Safety Team Leader) is responsible
for preparing the written notice includes all recall relevant information.
5. Distribute the Notice of Recall – (Mustafa MUTLU, Sales and Marketing Manager) is
responsible for distribution of the Notice of Recall to all accounts that received the recalled
product. Responsibilities included;
a. Confirm receipt of the Notice of Recall with all accounts.
b. Contact accounts that have not responded to the request for conformation.
c. Maintain records of the account communications.
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
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: 01
: 18.02.2019
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: 11 / 22
1. SUPPLIER CONTACT INFORMATION
See Appendix-01 Supplier contact information.
2. CUSTOMER CONTACT INFORMATION
See Appendix-02 Customer contact information.
3. Republic Of Turkey Ministry Of Agriculture And Forestry –
Tel: 0312 287 33 60 (25 hat)
Mail: [email protected]
4. FOOD CONTROL LINE: 174
5. EMERGENCY SERVICE: 112
6. T. C-TURKEY MINISTRY OF HEALTH AUTHORITY PUBLIC HOSPITALS
Tel: 0312 705 10 00
Faks: 0312 341 10 63
7. TURKISH PUBLIC HEALTH INSTITUTION
Tel: 0312 565 50 00
8. TRB Uluslararası Belg. Hiz. Tic. Ltd.Şti. (9001-22000 CERTIFICATION COMPANY)
TEL: 02163304577
FAX: 02163306747
MAİL:ı[email protected]
9. TRCEL CERTIFICATION (BRC CERTIFICATION COMPANY)
Tel: +90 232 373 56 60
Fax: +90 232 435 40 76 – 0 232 237 30 32
www.trsel.com
PREPARED BY
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APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
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APPENDIX-1: SUPPLIER CONTACT INFORMATIONS:
No
1
2
3
4
5
6
7
8
9
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11
12
13
14
15
16
17
18
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SUPPLIERS
CATEGORY
Denet Gıda Ürt.Paz.Ve Denetim A.Ş
Gimdes Helal Ürünleri Araştırma Enstitüsü
Trcel Sertifikasyon Eğ. Ve Lab.Hiz.San.Tic.Ltd.Şti
Registrar Corp
Orthodox Union
DigiCert Belgelendirme Ltd. Şti.
TRB Uluslararası Belg. Tek.Kont. ve Göz.Hiz. Tic. Ltd.Şti.
İntertek Test Hizmetleri A.Ş.
Yü-Agam İstek Arege Analiz Merkezleri Tic. A.ş.
Gaziantep Halk Sağlığı Lab.
Eurofins Turkey Gıda Analizleri Ltd. Şti
Günçev Mühendislik Ve Dan.İnş.Taş.San.Tic.Ltd.Şti.
Scs Çevre Hizmetleri İlaç Tem.San. Ve Tic.Ltd.Şti.
Gazi Kalibrasyon
Sinerji Gıda Kimya Tekstil San. Ve Tic. A.Ş
Seb-Kur Sebze Kurutma Gıda San Ve Tic.A.Ş.
Orvital Organik Gıda Ürn. ve Dan.San. Tic Ltd.Şti.
Şen Anadolu Mısır Ürün. Gıda San.Ve Tic.Ltd.Şti.
Pro-Tek Çevre Sağlığı ve Sistemleri San. Ltd. Şti
Atılım Endüstriyel Tem. Ürün. San. ve Tic. Ltd. Şti
Deniz Azik - Modev Gıda Ve Tem.Ürün.
Ercan Demir-Neyur Deterjan
Naskar Temizlik Ürünleri Paz.Tic.Ltd.Şti.
Sgse Güvenlik Ve Koruma Hiz.Ltd.Şti.
Emek İş Sağlığı Güv. Eğt.Çevre Hiz.San.Tic.Ltd.Şti
As-Teks İş Güvenliği Giyim San. ve Tic. Ltd. Şti.
Mng Kargo Yurtiçi Ve Yurtdışı Taşımacılık A.Ş.
Dhl Wordwıde Express A.Ş.
Metro Grosmarket Bakırköy Al.Hizm.Tic.Ltd.Şti.
Grossmar Toptan Gıda Paz. San.Tic.Ltd.Şti.
Acemoğlu Gıda San.Ve Tic.Ltd.Şti.
Batmazoğlu Kitap Kırtasiye Dağ.Paz.San.VE Tic.Ltd.Şti.
Mehmet Tahir Güceylioğlu-Odak Kırtasiye Kitap
Gençlik Pazarı Kağıt Kırt. San. Ve Tic.Ltd.Şti.
Mefapex Bilişim Teknolojileri Ltd.Şti.
3 S Gümrük Müşavirliği Ltd. Şti
Gürtaş Gümrük Müşavirliği Ltd.Şti.
Limak İskenderun Uluslararası Liman İşletmeciliği A.Ş.
Arkas Denizcilik Ve Nakliyat A.Ş.
K Line Gemi Acentalığı A.Ş.
Cma Cgm South Turkey Gemi Acenteliği A.Ş
Naviga Gemi Acent. Göz. Loj.Nak. Bil. San. Tic. A.ş
Osf Uluslararası Lojistik Hiz.Dış Tic.A.ş.
Barsan Global Lojistik Anonim Şirketi
Maersk Line A.S
Zım Integrated Shıppıng Servıces Ltd
Turkon Konteyner Taşımacılık ve Denizcilik A.ş
Msc Gemi Acenteliği Tic.A.Ş
Chaın Depolama Taşımacılık İç Ve Dış Tic. Ltd.Şti.
SUB-CATEGORY
HİZMET 1
JINET HANIM
HİZMET 1
MUSTAFA AVCISOY
HİZMET 1
FERHAT AKÇAKIR
HİZMET 1
BETÜL KARVAS GÜRSES
HİZMET 1
RABBI DAVID BISTRICER
HİZMET 1
AHMET BEY
HİZMET 1
GÖKHAN BEY
HİZMET 1
DIŞ LABORATUVAR
HİZMET 1
ŞEBNEM KARAKİRAZ
HİZMET 1
ANALİZ BÖLÜMÜ
HİZMET 1
ÖZLEM HANIM
HİZMET 1
MUHAMMET ARIK
HİZMET 1
ÖZGÜR BEY
HİZMET 2
ZAFER BEY
HAMMADDE
ENİS SAK
HAMMADDE
BELMA ÇOLAK
HAMMADDE
MURAT BEY
HAMMADDE
ANA HAMMADDE
HİZMET 1
CANSU HANIM
HİZMET 1
İRFAN KAYA
HİZMET 1
DENİZ ARIK
HİZMET 2
ERCAN DEMİR
HİZMET 2
ALİ VURAL
HİZMET 2
MEHMET TOY
HİZMET 2
KÜBRA HANIM
HİZMET 2
VEYSEL ÇOMAK
HİZMET 2
KARGO
Hizmet 2
KARGO
HİZMET 2
GIDA
HİZMET 2
GIDA
HİZMET 2
HANİFİ ÇANAKÇI
HİZMET 2
KIRTASİYE
HİZMET 2
KIRTASİYE
HİZMET 2
KIRTASİYE
HİZMET 2
İBRAHİ BEY
HİZMET 2
MEHMET KIZILTAŞ
HİZMET 2
MUSTAFA ASLAN
HİZMET 2
TANER TABUK
HİZMET 2
TAMER ULUÇ
HİZMET 2
MELİSA ÖZTEP
HİZMET 2
CANSU KARMUT
HİZMET 2
MURAT DEMİRTAŞ
HİZMET 2
İSRAFİL DOĞAN
HİZMET 2
HASAN DENİZ ÜNAL
HİZMET 2
EFE TANRIVERDİ
HİZMET 2
MURAT YILMAZ
HİZMET 2
BERNA VURAL
HİZMET 2
UFUK ÇOT
HİZMET 2
FATMA KURT
SUPPLIER CONTACT INFORMATION
0212 278 00 11
0532 065 38 85
0532 505 61 97
0232 347 10 52
+1 973 928 5915
0312 503 31 33
0532 597 98 34
532 518 37 32
0216 428 31 66
342 251 55 93
0541 957 86 24
0544 944 03 10
0532 476 47 40
0505 663 50 10
0542 636 14 24
0507 229 66 10
0212 243 37 60
0216 362 68 78
0507 627 49 14
0532 496 29 45
0530 940 71 52
0342 316 10 62
0342 326 70 67
0322 428 23 33
0322 351 81 88
0482 462 28 69
0414 314 11 46
0502 040 34 35
0212 383 15 65 -66
0324 359 42 80
0344 235 19 45
0328 825 98 17-3 HAT
324 237 68 00
324 238 30 33
0532 241 83 03
0212 582 16 67
0342 337 38 62
0532 325 62 08
0536 699 66 32
0530 979 35 43
0536 215 46 73
0549 782 09 78
0533 504 69 66
0532 492 00 27
0532 580 97 97
0532 235 02 68
0532 391 22 10
0532 459 00 17
0531 524 08 83
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
No
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
SUPPLIERS
CATEGORY
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
Sck Temsilcilik Dış Tic.
Bureau Veritas Gözetim Hizmetleri Ltd. Şti
Sgs Gozetme Etüp Kontrol Servisleri A.Ş.
Beno Plastik Ambalaj Ve Kalıp San.Tic.Ltd.Şti.
Ahmet Serçe - Can Eser Paletçilik Palet Ve Amb.San.İma.
Hatice Özdemir - Hsm Palet
Kadir Kaan Kaya - Osb Palet
Cemil Tanaş - Nur Palet Palet İmalatı Ve Tahta Ticareti
Recep Em-Birlik Ahşap Palet İmalatı
Ediplast Ambalaj Kimya Gıda San. Ve Tic. Ltd. Şti
Argeteks Ambalaj Kimya Teks.Tic.Ltd.Şti.
Keskinler İplik San. Ve Tic. Ltd. Şti
Selçuk Kalalı-Öz Kale Form Bilg.Form-Etiket San.
Dgs Baskı Teknolojileri A.Ş.
Acn Kimya Mad.İnş.Otom. Teks.Konf.San.Ve Tic.A.Ş.
Torkut Oluklu Mukavva Ve Amb.San.A.Ş.
İlke Ambalaj Sanayi Ve Ticaret A.Ş.
Korupak Oluklu Mukavva Amb.San.Ve Tic.A.Ş.
Mustafa Akdoğan Plastik San.Ve Tic.A.Ş.
Sunpet Ambalaj San.ve Tic.A.Ş.
Cömertler Matbaacılık Sanayi Ve Ticaret A.Ş.
Paketsan Ambalaj San. ve Tic. Ltd. Şti
Barem Ambalaj San. Ve Tic.A.Ş.
Rotapak Kağıt Amb.San.Ve Tic.Ltd.Şti.
Sepaş Plastik Kimya İnş.Oto.San.Ve Tic.A.Ş.
Ünal Sentetik Dokuma San.Tic.A.Ş.
Naksan Plastik San.Tic.A.Ş.
Lidersan Sağlık Ve Gıda Ürünleri A.Ş.
Ecoplast Plastik Ambalaj San.Ve Tic.A.Ş.
Geçit Makina Gıda Palstik San.Tic.Ltd.Şti.
Osman Külekçi Oğulları Sanayi Malz.Ltd.Şti.
Geylani Elektrik San.Tic.Ltd.Şti.
Toros Rulman İth.İhr. Ve Tic. Ltd.Şti.
Kayışsan Pazarlama Tic.Ltd.Şti.
Koçerler Sanayi Ve Tıbbi Gaz Ürn. Paz.Tic.Ltd.Şti.
Erdem Lastik Tekstil San. Ve Tic. A.Ş.
Asin Teknoloji San. ve Tic. Ltd.Şti.
Demir Torna Mühendislik San.Ve Tic.Ltd.Şti.
Gazikent Hidrolik Pnömatik San. Ve Tic.Ltd.Şti.
Hasel İstif Makınaları San.Ve Tic. A.Ş.
Seyhan Amb.Mak.Yed.Par.Ve Tic.Ltd.Şti
Landuccı Srl.
Rıccıarellı S.P.A.
Alto Pack Packakıng Solutıons
S.H.R. Ltd (Ateret)
Bühler Ag
Fava İmpianti Per Pasifici
Anselmo S.P.A.
Officine Meccaniche Zamboni S.R.L
Niccolai Trafile S.R.L
100
Fevka Endüstriyel Makina Teks.San.veTic.Ltd.Şti.
SUB-CATEGORY
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 13 / 22
SUPPLIER CONTACT INFORMATION
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
HATİCE ÖZDEMİR
HAMMADDE
KADİR KAAN KAYA
HAMMADDE
CEMİL TANAŞ
HAMMADDE
RECEP BEY
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
Üçüncül Ambalaj
HAMMADDE
İkincil Ambalaj
HAMMADDE
İkincil Ambalaj
HAMMADDE
İkincil Ambalaj
HAMMADDE
İkincil Ambalaj
HAMMADDE
DERCAN PARMAKSIZ
HAMMADDE
NURHAN HANIM
HAMMADDE
ARZU HANIM
HAMMADDE
EMİNE HANIM
HAMMADDE
MUAZ TOPLU
HAMMADDE
FATMA HANIM
HAMMADDE
ASİYE HANIM
HAMMADDE
HALUK BELLET
HAMMADDE
GÖKŞEN PINAR
HAMMADDE
RIDVAN ÖZTÜRK
HİZMET 2
MUSTAFA GEÇİT
HİZMET 2
OSMAN KÜLEKÇİ
HİZMET 2
MEHMET GEYLANİ
HİZMET 2
MUSTAFA TOROS
HİZMET 2
AHMET BALABAN
HİZMET 2
GENEL
HİZMET 2
MEHMET ERDEM
HİZMET 2
MUSTAFA ASİN
HİZMET 2
MEHMET DEMİR
HİZMET 2
HAYRİ ÇOPUR
HİZMET 2
OSMAN BEY
HİZMET 2
GÜL SEYHAN
HİZMET 2
BAKIM & ONARIM
HİZMET 2
BAKIM & ONARIM
HİZMET 2
BAKIM & ONARIM
HİZMET 2
BAKIM & ONARIM
HİZMET 2
CANGÜL HANIM
HİZMET 2
BAKIM & ONARIM
HİZMET 2
BAKIM & ONARIM
HİZMET 2
BAKIM & ONARIM
HİZMET 2
BAKIM & ONARIM
0530 385 95 32
0537 238 99 48
0538 238 99 48
0216 450 40 80
0324 241 11 11
0532 740 54 40
0506 908 67 06
0532 354 92 93
0532 322 63 17
0530 386 78 79
0530 761 01 56
0532 337 99 99
0530 202 61 75
0532 745 86 12
0530 202 61 76
0530 400 02 77
0532 786 03 11
0532 774 11 11
0530 761 0156
0533 156 98 60
0212 613 41 60
0544 948 61 00
0533 409 21 97
0236 233 17 77
0322 394 46 36
0342 337 98 40
0506 516 64 36
0342 338 40 72
0532 660 78 08
0532 508 58 92
0532 423 95 27
0545 342 65 55
0532 683 62 71
0535 607 20 90
0342 235 29 28
0532 740 54 40
0506 908 67 06
0532 354 92 93
0532 322 63 17
0216 634 21 00
0212 501 47 70
+39 0722 4002399
+39-0573-4457300
+39 0583 269002
0530 202 61 76
0212 210 45 00
+39 051 68 43 411
+39 0172654755
0530 761 0156
+39 0573 92731
HİZMET 2
MURAT KORKMAZ
0342 337 21 01
HİZMET 2
Gözetim Hizmetleri
HİZMET 2
Gözetim Hizmetleri
HİZMET 2
Gözetim Hizmetleri
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 14 / 22
APPENDIX-2: CUSTOMERS CONTACT INFORMATIONS
1. LOCAL CUSTOMERS
No
Customer
Related Porson
Customer Contact
Information
1
ÖZ NEFİS GIDA
2
ABALIOĞU YEM
SATINALMA/ AHMET SEVİNÇEL
0312 626 50 70
3
ABDULAZİZ BEYTEKİN
ABDULAZİZ BEYTEKİN
0484 223 50 27
4
ABDULCEVAT AKAN
ABDULCEVAT AKAN
0474 471 58 05
5
ABDULHADİ SEVİNÇ
ABDULHADİ SEVİNÇ
0544 462 89 91
6
ACARLAR/KAYSERİ
7
ACARSAN UN
8
ADA GIDA /ERGÜN KABACA
9
AGRO MARKET
10
AĞCAN MARKET
11
AHİ GÜVEN DONMUŞ GIDA
METE SEYFARİ
0532 724 82 27
12
AHMET ÇİFÇİ(ROMANYA)
AHMET ÇİFÇİ(ROMANYA)
0040 722 40 02 99
13
AK GIDA
14
AKAİ BİSKÜVİ
15
AKAN RESTAURANT
16
AKAN TİC.
17
akanlar gıda
18
AKANLAR İÇ VE DIŞ TİC.
SEYYİD YUSUF AKAN
337 84 85
19
AKAY GIDA
MEHMET AKAY
337 50 25
20
AKAYDIN GIDA
MEHMET BAYRAKÇI
216 473 46 77
21
AKBAŞ GIDA SAN.TİC.LTD.ŞTİ
M.HAKKI AKBAŞ
0322 428 23 33
22
AKBİL GIDA
23
AKÇAOĞLU GIDA
MUSTAFA AKÇAOĞLU
238 24 47
24
AKDAĞ PAZARLAMA
HALUK AKYÜREK,
216 383 15 65 -66
25
AKDENİZ GIDA
CAFER BEY
0328 825 98 17-3 HAT
26
AKGÜLLER GIDA
RECEP AKGÜL
0380 524 59 51
27
AKGÜN GIDA MAD.SAN.TİC.AŞ.
TANZER YETİŞ
0532 684 93 82
28
AKSOY GIDA
CAFER AKSOY/ALİ AKSOY
0342 225 28 18
29
AKSU GIDA
ALİ KORKMAZ
312 231 47 81
30
AKTAŞ GIDA
RIDVAN BEY
0212 582 16 67
31
AKTEKS TEKSTİL
AHMET MUTAFOĞLU
337 38 62
32
AKTEPE TİC
AHMET BEY / MUAMMER BEY
452 423 48 57
33
AKTÜRK GIDA
NURİ AKTÜRK
0472 616 37 52
34
AKYÜREK GIDA
HALUK BEY
0216 518 50 20
35
ALAGÖZ TARIM
ALİ ALAGÖZ
238 32 37
36
ALAMAN TİCARET
MUSTAFA ALAMAN
0464 214 65 70-71
0232 697 72 22
0352 240 96 36
MESUT ACAR
337 98 98
242 340 30 40
BANU BAŞOL
212 284 00 84
517 34 32 / 518 40 02
0212 623 25 10
NURİ AKAY
0542 255 49 72
320 09 24
ABDULKADİR BEY
238 14 31
3378485
0322 351 81 88
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
No
Customer
Related Porson
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 15 / 22
Customer Contact
Information
37
ALFA GIDA
CİHAD ÇELİKTÜRK
0530 464 15 29
38
ALTAY GIDA
MURAT BEY
0346 226 21 01
39
ALTINTAŞ TİC.
BURHANETTİN ALTINTAŞ
224 341 32 00
40
ALTUNKAYA A.Ş
MAHSUM/MAHSAR ALTUNKAYA
357 03 57 KAMURAN BEY
41
ANADOLU GIDA
RAMAZAN HAFİF
0342 238 14 95
42
ANKARA MAKARNA
NİHAT UYSALLI
0312 341 21 00
43
ARBELLA MAKARNA
ABDULKADİR KÜLAHÇIOGLU
0324 241 11 11
44
ARYA GIDA PAZARLAMA
MELİH SADİ YILDIRIM
0312 397 00 99
45
AS BESİN
MURAT BEKEN
337 29 50
46
ASLAN BAKLİYAT
CESİM ASLAN
238 15 63/238 14 85
47
ASLI COMPANY
SAMET BEY
00964 750 422 00 44 CEP
48
ASTON
MEHMET ÇELİK
0532 492 00 27
49
Atilla Corn Flakes
Atilla Bey
0532 265 50 04
50
AVEBE NİŞASTA
ASLI ÖZKAN KUMAL
0232 376 76 40
51
AYDIN ÇAY GIDA
AYDIN ÇAY
0256 231 07 63
52
Azersun Holding
Savaş Uzan Baş Direktör
+99 412 496 60 01
53
AZİZ DOGAN
MALATYA
0532 235 02 68
54
BABACANLAR GIDA
0532 391 22 10
55
BADEMCİOĞULLARI GIDA
0232 459 00 17
56
BAĞDAT BAHARATLARI GIDA
SAN.TİC.LTD.ŞTİ.
MUSTAFA DANACI
0312 267 01 60
57
BAHAROGLU TARIM &BULGUR
MEHMET BAHAROĞLU
337 26 93
58
BALBAK GIDA
0324 221 41 22
59
BALYEMEZ GIDA
238 09 34
60
BANVİT
HÜSEYİN BEY
0533 388 83 35
61
BAŞARAN TARIM ÜRÜNLERİ İNŞAAT
SAN.LTD.ŞTİ
İBRAHİM BAŞARAN
238 04 58-59
62
BAŞARI GIDA
AHMET/FERHAT BEY
238 45 79
63
BAŞHAN TARIMSAL ÜRÜNLER
BEDRETTİN MEMİŞ
0324 221 41 41
64
BATALLI TARIM ÜRÜNLERİ
ŞAHİN BATALLI
337 35 10
65
BATI TİCARET
NURİ USTA(KARAOĞLU)
0532 263 18 10
66
BAYRAK GIDA
67
BEDOSAN GIDA TARIM
MURAT KURTAY
0482 215 16 24
68
BEDRETTİN ERDEM
BEDRETTİN ERDEM
0532 508 58 92
69
BEŞAN NİŞASTA
FERİDUN TİRYAKİ
0533 246 51 27
70
BİNGÜL GIDA
0224 368 76 75
71
BİSENLER KURUYEMİŞ GIDA
0532 412 55 39
72
BİZİM RİZE GIDA
0312 397 57 90
73
CANSU ÇINAR SUN GRAİN
74
CATONİ DENİZCİLİK
75
CAZİM GIDA
0352 321 12 19
MUH AHMET BEY 0332 238 21 00
0332 342 07 00
0324 237 50 50
AHMET CAZİM
0533 464 71 14
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
No
Customer
Related Porson
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 16 / 22
Customer Contact
Information
76
CİHANKUR
ADEM BEY
0332 673 42 06
77
COOKERS GIDA
ÇİĞDEM SARAÇ
0222 236 21 61
78
ÇAKMAK GIDA
0432 212 07 12
79
ÇAM GIDA
0326 614 16 19
80
ÇETAŞ GIDA
81
ÇETİN ET GIDA TARIM
238 10 56
82
ÇÖL ÇELİK
235 13 28
83
DARDANEL GIDA
MUSTAFA KAYA
241 25 06
0286 263 66 66
84
DENİMEKS GIDA
MAHMUT YILDIRIM / NASİP
YILDIRIM
85
DENKAR DENİZ KARDEŞLER GIDA
ÜR.SAN.PAZ.DAĞ.A.Ş.
YUNUS DENİZ
0446 226 26 30
86
DİCLE GIDA
HAMİT YILDIZGÖRER
0324 221 97 70
87
DİYARBAKIR BÖLGE JANDARMA
MUSA ÇİTİL
0412 228 61 81
88
DOĞA MAKARNA
TANER GÖYMEN
337 24 33-34
89
DR.OETKER
GÜNEŞ HANIM
0232 864 18 00/DHL:212
90
DURUM GIDA
91
ECEM SU GIDA
ABDULKERİM TOPAL
533 732 74 04
92
EFE GIDA
BÜLENT YILMAZ
0312 397 47 24
93
EKİNCİLER GIDA
94
EKİP GIDA
HALİL KOLKARA
0542 210 32 30
95
ELİT GIDA
NEBAHAT HANIM
212 294 18 55
96
ELİTA YAĞ
0322 441 17 85
97
EMNİYET GIDA
0236 714 15 70
98
ENDER GRUP
99
ENES GÜNER GIDA (HABİT BOYU)
482 10 10
0324 451 29 11
0424 236 18 71
ABDULLAH ENDER
0212 606 27 27
0532 416 88 10
100
ETSUN GIDA
SÜLEYMAN BEY
0530 386 99 94
101
ETSUN GIDA
HALUK MERTBEY
0216 560 65 00
102
EULER HERMES
BERNA AKTUVAR
0212 290 76 10 DHL:138
103
EURO FİZY
TAHİR BEY
0212 280 1045
104
EVREN GIDA
MUZAFFER ONGUN
0532 213 14 41
105
FISTIKLAR UN
YALÇIN FISTIK
323 59 62-64
106
GAP GIDA
DİYARBAKIR
0412 251 12 90
107
GERÇEK GIDA
0346 226 13 73
108
GÖKTAN GIDA
241 66 61
109
GÖNLÜGÜR GIDA
0232 433 69 89
110
GÜÇLÜ TOPTAN GIDA
YUSUF GÜÇLÜ
0354 237 10 37
111
GÜN GIDA
MUSTAFA GÜN
0256 316 03 94
112
GÜNEY GIDA/ BULDAN TİCARET
NURETTİN BULDAN
0212 614 18 02
113
GÜVENAL GIDA
SUAT AŞÇIOĞLU
0424 225 40 30
114
GÜZEY GIDA
RAMAZAN GÜZEY
0414 553 37 99
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
No
Customer
Related Porson
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 17 / 22
Customer Contact
Information
115
HABİBOĞLU DIŞ TİC
HASAN HABİBOĞLU
0326 221 44 10-3 HAT
116
HAMURCULAR A.Ş
NEVZAT HAMURCU
328 97 35
117
HAS GIDA
118
HERO GIDA
İBRAHİM ZENGİN, ELİF EREN
0312 399 27 28
119
İHLAS GIDA
MUSTAFA KARAKURT
241 66 61
120
KESKİNLER GIDA
121
KILIÇLAR GIDA TARIM ÜR.SAN.
122
KIZILBENT GIDA
123
KONAK GIDA
ESAT AY
0532 233 28 31
124
KUMLUCA GIDA
BAYRAM KUMLUCA
238 18 54
125
LANTEKS GIDA
SALİH BEY
323 80 97
126
LARA RESTAURANT
337 47 20
127
LEZİZ BAKLİYAT
337 93 37-38
128
lezzetçi dayı
0507 715 91 46
129
LEZZETSAN
0543 305 87 21
130
MAHMUT HANCIOĞLU GIDA
0541 787 63 63
131
MAHMUT KILIÇ TARIM ÜR.
MAHMUT/MUSTAFA KILIÇ
132
MAHMUT YARIM GIDA
ESRA TURUNÇ
133
MEMİŞLER GIDA(İDEAL BAKLİYAT)
SEBAHATTİN MEMİŞ/MURAT
MEMİŞ
134
MEPAL GIDA
135
METAŞ GIDA
136
MKP GÜVENAL GIDA
137
MNS ÖZLEM GIDA
MNS
138
MURAT GIDA
ZEKİ /BİLAL TABUR
139
MUTLU GIDA
ORHAN MUTLU
140
MUTLU MAKARNA
AYKUT GÖYMEN
337 18 84-337 32 62
141
Narin Gıda
Fuat Narin
0532 271 94 98
142
NARİN GIDA
MEHMET NARİN
0533 665 55 34
143
NARİN GIDA
FUAT NARİN
0326 285 52 66
144
NAZLAN GIDA
0546 947 67 09
145
NERGİZ GIDA
0426 214 35 66
146
NEVZAT COMPANY
AZAT HOCAOGLU
0552 500 47 47
147
OBA MAKARNA
MUSA ÖZGÜÇLÜ/MEHMET KALKAN
323 46 00/357 04 30
148
ORALKAN GIDA
149
Öncel Gıda
Sarı Öncel
05323318120
150
ÖNCELLER GIDA
BÜLENT ÖNCEL
0507 287 07 60
151
ÖRNEK MAKARNA
337 13 00
152
ÖZ BEŞLER TOPTAN GIDA
0412 251 12 86
0332 233 16 00
238 17 02
HAKKI KILIÇ
238 03 46
238 16 10
238 10 56 (215 28 20
MUH)
326 285 56 32/0326 285
59 10 PBX
0324 234 96 66
0542 710 70 99
NURİ M. TAŞ
0472 616 48 57
0224 636 66 25
0236 237 02 00
238 09 77/FAYAT/ZEKİ
BEY
0532 348 19 38/ORHAN
BEY
0232 433 55 01
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
No
Customer
Related Porson
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 18 / 22
Customer Contact
Information
153
ÖZ NEFİS GIDA
0232 697 72 22
154
ÖZAKLAR GIDA
0542 223 78 64
155
ÖZASLANLAR GIDA
0488 213 32 71
156
ÖZDAMARLAR MAKİNA/GIDA
İBRAHİM ÖZDAMARLAR
0352 241 34 00
157
ÖZDEMİR GIDA
KENAN ÖZDEMİR
464 214 58 64-65
158
ÖZDEMİR GIDA
MUH HANİFİ 0537 853 08 53
159
ÖZDEMİR GIDA/ADANA
160
ÖZDEMİR TİCARET
161
ÖZERK GIDA
162
ÖZKARADENİZ GIDA
ABDULKADİR ÖZKARA
227 62 62/228 11 11/227
11 11
163
ÖZMEN UN
ERHAN ÖZMEN
323 32 01
164
ÖZMENLER TARIM ÜRÜNLERİ
337 89 60/ESRA HANIM
165
ÖZNAL DIŞ TİCARET
0224 249 67 47
166
PARLAR GIDA ATAKAN KAHKECİOĞLU
230 27 25 MUH
167
PASTAVİLLA
0232 388 16 82
168
PRADO GIDA
ERHAN ATAY
0533 429 67 38
169
PRO GRUP
LEVENT ATAMER
0507 607 47 92
170
PÜTÜN GIDA
171
RENKPA GIDA
MAHMUT KIZILBENK
239 04 10
172
Sadak gıda
Selahhattin Sadak
05338144008
173
SADAKAT GIDA
174
SALİH PAZARLAMA/SALPA GIDA
KUBBETTİN ÇETİN
238 07 75
175
SALİNA TUZ 2
RUHAN BEY
03326734206
176
SALİNA TUZ(CİHANKUR)
HİMMET BEY
0312 490 44 77
177
SEÇKİN ONUR GIDA
178
SELVA GIDA
179
SELVA GIDA/MAKARNA
MEHMET KARAKUŞ
0332 239 01 24
180
SEMİH GÖREN(PAZARLAMA)
SEMİH GÖREN
0535 450 32 88
181
SENA ALTINYILDIZ GIDA VE
İHT.MAD.TİC.LTD.ŞTİ.
MEVLÜT BEY
0332 233 97 46
182
SERHAT GIDA
0412 251 24 72
183
SEVİLEN GIDA
0236 613 37 55
184
SEVİNÇLER GIDA
185
SEYPA GIDA
186
SEZGİN YURTSEVEN
187
SİMAŞ BULGUR
337 82 92
188
SİMAY YAĞ
0326 456 16 40
189
SÖNMEZOGLU GIDA TARIM
MUHİTTİN-IŞIK-HACI SÖNMEZ
238 01 39
190
SULTAN GIDA
MUHASEBE
0232 464 12 60
191
SULTANLAR GIDA
ŞEVKİ BEY
0532 748 84 26
0322 361 10 14
ABDULCELİL ÖZDEMİR
0472 312 12 67
0232 457 85 68
0324 221 31 37
238 07 26
0224 451 69 00
0322 239 01 24
ABDULBARİ SEVİNÇ
0532 426 79 43
0266 245 79 90-91
SEZGİN YURTSEVEN
0535 372 62 66
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
No
Customer
Related Porson
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 19 / 22
Customer Contact
Information
192
SUNAR MISIR/NİŞASTA
0322 441 01 65
193
ŞEVKAT GIDA
238 06 79
194
Tarsan Gıda
195
TASLACILAR TARIM
196
TAŞÇI GIDA
İRFAN TAŞÇI
0533 276 51 73
197
TAT BAKLİYAT(MEMİŞOGLU)
ŞERAFETTİN MEMİŞ
324 454 04 04
198
TAT MAKARNA
İLHAMİ / SELAMİ MEMİŞ
337 21 90-91 337 28 40
199
Tesco Kipa
Katarina Navratilova
0232 3988888 //5475
200
TESCO KİPA
BURÇİN ATILGAN
0533 492 11 96
201
TİRYAKİ AGRO GIDA
AHMET TİRYAKİOĞLU
211 97 00
202
TÜM-AL GIDA SAN.TİC. SAN. AŞ.
203
UNAT YAĞ
MURAT UNAT
337 99 09
204
UYSAL TİC.
AHMET UYSAL
0432 214 20 22
205
UZARLAR GIDA
0434 226 62 73
206
ÜMİT GIDA
0328 814 25 33
207
VOLKAN GRUP
BİLAL ÇEKER
215 24 60
208
VURAL ŞEKERLEME
ALİ VURAL
0532 261 42 04
209
YALÇINLAR GIDA
NEJAT YALÇIN
212 321 38 00 5 HAT
210
YAVUZ KILIÇ GIDA
211
YAYLA AGRO
212
YAYLA AGRO GIDA
213
YAZAR GIDA SAN.TİC.LTD.ŞTİ.
214
YEDERLER GIDA
0312 397 61 23
215
YEŞİL RİZE GIDA
0312 397 17 70
216
YILDIRIM TİCARET
VAHAP YILDIRIM
0436 511 31 66
217
YILDIZ MARKET
ZEKERİYA YILDIZ
241 03 32
218
YILDIZLAR GIDA
0482 312 12 07
219
YİMEKS GIDA
0216 393 20 34/YİMEKS
GIDA
220
YÖREMLİ TEKSTİL GIDA
221
YUNPA GIDA
222
YUNUS GIDA
YUNUS TÜCCAR
0532 454 56 90
223
YUSUF ARCA TARIM GIDA ÜR.
SAN.LTD.ŞTİ
YUSUF ARCA
238 17 90-238 08 89
224
ZENPA GIDA
Sefer Tar
0212 796 23 34-35
0258 371 18 46
0332 342 20 07-342 61 08
0412 415 30 87
HÜSEYİN GÖNÜL
03242216276-77
0312 815 49 50
KÖKSAL YAZAR
MUH 0536 898 78 38 BİLGE
0312 397 00 33
0344 331 33 37
0414 312 31 54
0414 511 63 01(3 HAT)
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 20 / 22
2. FOREIGN CUSTOMERS
NO
Customer
Related Person
Customer Contact
Information
1
Saudi Goody
Sabriye ÇAKMAK
0530 386 78 80
2
SUGAT
Mustafa MUTLU
0533 616 08 42
3
KAİZER
Sabriye ÇAKMAK
0530 386 78 80
4
KOBEBUSSAN
Mustafa MUTLU
0533 616 08 42
5
ASAHI
Mustafa MUTLU
0533 616 08 42
6
SH ENTERPRISE
Sabriye ÇAKMAK
0530 386 78 80
7
Harc Handra
Sabriye ÇAKMAK
0530 386 78 80
8
Legend
Sabriye ÇAKMAK
0530 386 78 80
9
NISSEI
Mustafa MUTLU
0533 616 08 42
10
PORT ROYAL
Fatih ÇALIŞ
0532 225 27 07
11
FOODIE
Sabriye ÇAKMAK
0530 386 78 80
12
OURHOME
Sabriye ÇAKMAK
0530 386 78 80
13
ETS HARRIS
Sabriye ÇAKMAK
0530 386 78 80
14
KOSHER FOODS
Sabriye ÇAKMAK
0530 386 78 80
15
Total Foods
Sabriye ÇAKMAK
0530 386 78 80
16
BluPnetry
Fatih ÇALIŞ
0532 225 27 07
17
LEGADOR
Sabriye ÇAKMAK
0530 386 78 80
18
TEJI INTERNATIONAL
Sabriye ÇAKMAK
0530 386 78 80
19
CHAMPION
Sabriye ÇAKMAK
0530 386 78 80
20
NV DAM
Sabriye ÇAKMAK
0530 386 78 80
21
Baroody
Fatih ÇALIŞ
0532 225 27 07
22
Saudi Goody
Sabriye ÇAKMAK
0530 386 78 80
23
National Foods
Sabriye ÇAKMAK
0530 386 78 80
24
Allied International Corp.
Fatih ÇALIŞ
0532 225 27 07
25
STE BISO (Kongo)
Sabriye ÇAKMAK
0530 386 78 80
26
TRANSNATINAL FOODS
Fatih ÇALIŞ
0532 225 27 07
27
Eufood
Zaher WALİ
28
ASAHI-NISSIN
Mustafa MUTLU
0533 616 08 42
29
Aslı Company
Sabriye ÇAKMAK
0530 386 78 80
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
NO
Customer
Related Person
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 21 / 22
Customer Contact
Information
30
PORT ROYAL
Fatih ÇALIŞ
0532 225 27 07
31
C7 GLOBAL
Fatih ÇALIŞ
0532 225 27 07
32
İnstitutional Supplıes
Fatih ÇALIŞ
0532 225 27 07
33
ZIYAD BROTHERS
Fatih ÇALIŞ
0532 225 27 07
34
BIO LUXURY
Sabriye ÇAKMAK
0530 386 78 80
35
XIAMEN TYSEN (ÇİN)
Sabriye ÇAKMAK
0530 386 78 80
36
LINYI ZHONGQI HUAYE (ÇİN)
Sabriye ÇAKMAK
0530 386 78 80
37
TEJI INTERNATIONAL
Sabriye ÇAKMAK
0530 386 78 80
38
Kore Müşterisi
Sabriye ÇAKMAK
0530 386 78 80
39
Sabriye ÇAKMAK
0530 386 78 80
Sabriye ÇAKMAK
0530 386 78 80
41
WİLLİ FOOD
Linyi Zhongqi Huaye Food
Co.,Ltd(Çin)
NISSEI KYOEKI
Mustafa MUTLU
0533 616 08 42
42
Norteast
Fatih ÇALIŞ
0532 225 27 07
43
PANDA
Mustafa MUTLU
0533 616 08 42
44
Bio Luxury
Sabriye ÇAKMAK
0530 386 78 80
45
Luna Sas
Zaher WALİ
0535 594 0090
46
Malezya UNICO
Sabriye ÇAKMAK
0530 386 78 80
47
NISSEI
Mustafa MUTLU
0533 616 08 42
48
Turbo Ice
Mustafa MUTLU
0533 616 08 42
49
Suriye Müşterisi
Zaher WALİ
0535 594 0090
50
Hayat Enterprise
Mustafa MUTLU
0533 616 08 42
51
Dollar General
Mahmut KONAR
0533 694 59 81
40
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
Add Your
Company Logo
PR-23
PRODUCT WITHDRAWAL AND PRODUCT
RECALL PROCEDURE
Publish Date
Revision Number
Revision Date
: 16.09.2017
: 01
: 18.02.2019
Page
: 22 / 22
18. RELATED DOCUMENTS AND RECORDS
PR.04 Non-Conforming Product / Service Procedure
FR.08 Non-Conforming Product / Service Report
FM – 54 Product Recall Form
FM – 55 Recall Process Follow-up Form
19. Reference Documents:
* BRC Food Version 8 Matter 3.11: Product Withdrawal and Product Recall
20. RECORDS:
The documents resulting from the implementation of this procedure are kept by the Integrated
Management System Representatives for at least 3 years.
PREPARED BY
CONTROLED BY
APPROVED BY
FOOD SAFETY TEAM
QUALITY ASSURANCE MANAGER
(Food Safety Team Leader)
GENERAL MANAGER
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