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Business Communications Study Guide Answers

Name: __________________ Class:
Date: _____________
You should do all of the following in the introduction of a presentation except
a. preview the main points of your presentation.
b. develop the main points with adequate explanation and details.
c. capture your listeners' attention and get them involved.
d. introduce yourself and establish your credibility.
As the human resources director for your company, you must give a presentation to the
company owners about the staff demographics in each of your company's two locations. What
organizational pattern would be best for you to present your data?
a. Value/size
b. Geography/space
c. Simple/complex
d. Chronological
To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I
will discuss three plans for reducing waste. What verbal signpost is Dominic using?
a. Summarizing
b. Switching directions
c. Previewing
d. Enumeration
All of these are good advice for nonverbal messages during a presentation except
a. use a variety of gestures planned and rehearsed in advance.
b. avoid being planted behind the podium.
c. maintain appropriate eye contact to show your confidence and preparation.
d. punctuate your words by varying your tone, volume, pitch, and pace.
Zoom presentations
a. present information in a linear manner, much like traditional PowerPoint
b. deliver content and materials in fewer than five minutes for busy business
professionals who need just a snapshot of the main ideas.
c. are appropriate for only informative presentations.
d. use 3D to help audiences better understand and remember content, details, and
Which of the following tips for using special effects in a slideshow is most accurate?
a. Never use any special effects in a slideshow because all special effects distract from
the content of a slideshow.
b. Add animation features only if doing so helps convey your message or adds interest
to the content.
c. Include special effects only if you are giving a sales presentation.
d. Incorporate as many special effects as possible to keep the attention of your
You should create a multimedia slide for all of the following reasons except to
a. illustrate and simplify complex ideas.
b. introduce or review your key points.
c. provide a transition from one major point to the next.
d. demonstrate your use of technology.
Which of the following is the best recommendation for delivering an effective oral
a. Read the entire oral presentation to the audience so that nothing important will be
b. Memorize the entire oral presentation so that you don't have to use notes.
c. Wing it!
d. Use an extemporaneous delivery.
When you give a speech without multimedia technology, you may need to prepare notes. You
should prepare these notes by writing major ideas
a. on a Kleenex so that your audience won't know you have any notes.
b. in paragraph form.
c. in a complete sentence or two.
d. as single words.
Effective speaking skills are important to recruiters.
a. True
b. False
Good organization and conscious repetition are the two most powerful keys to audience
comprehension and retention.
a. True
b. False
Your goals as a speaker are to make listeners understand, remember, and act on your ideas.
a. True
b. False
The only type of visual a business speaker should use is a multimedia presentation.
a. True
b. False
Roberto is preparing a PowerPoint multimedia presentation for a multicultural audience. He
must choose his background colors carefully.
a. True
b. False
You should present your first sentence from memory to establish rapport with the audience
through eye contact.
a. True
b. False
When answering audience questions following a presentation, feel free to make up an answer if
you don't know the answer.
a. True
b. False
A(n) _________________ is a Web-based presentation, lecture, workshop, or seminar that is
transmitted digitally with or without video to train employees, interact with customers, and
promote products. Webinar
A comparison of two things or ideas using the words "like" or "as," such as Turning the course
of this economic downturn has been like stopping an avalanche; it's possible, but very, very
difficult, is a(n) _________________ .Simile
A(n) _________________ delivery involves speaking freely, generally without notes, after
preparing and rehearsing. EXTEMPORANEOUS
Which online source is used most for job searching and recruiting?
a. Twitter
b. LinkedIn
c. CollegeGrad
d. Monster
Most jobs today are found through
a. referrals and person-to-person contacts.
b. employment agencies.
c. newspaper advertisements.
d. college career fairs.
The most popular résumé format is the
a. chronological format.
b. indirect format.
c. functional format.
d. direct format
In the education section of your résumé, you should
a. include relevant seminars attended and workshops completed.
b. list only colleges where you have completed a degree or certificate program.
c. specify your high school and college GPAs.
d. list all college courses that you have taken to give the employer a complete picture.
Which of the following statements about personal data on a résumé is most accurate?
All answer choices reflect accurate statements about the inclusion of personal data on a
Résumés in the United States should omit personal data.
Résumés should include an individual's birth date, marital status, height, weight, national
origin, health, disabilities, and religious affiliation.
Smart job seekers do not include hobbies or interests on their résumés because they know that
recruiters cannot legally inquire about such information.
Which of the following statements about résumés is inaccurate?
a. Although they can't verify everything, most recruiters will verify your previous
employment and education before hiring.
An ethical résumé may include half-truths but not outright lies.
A résumé is expected to showcase your strengths and minimize your weaknesses.
Even after you have been hired, a misrepresentation on the résumé can be cause for firing.
Which of the following is the best tip for creating a successful cover message?
a. Make activities and outcomes, not yourself, the subject of sentences to reduce
overuse of "I."
b. Keep the focus on your skills and traits through frequent use of "I" statements.
c. Use a creative letter style to surprise the reader and make a big impact.
Use different paper colors and paper types for your résumé and cover message to create a
strong visual impact.
The Internet has changed the way individuals search for jobs.
a. True
b. False
Today, most jobs are filled through the open job market.
a. True
b. False
Using the big job boards such as Monster or CareerBuilder to locate an open position is a waste
of time.
a. True
b. False
Begin your résumé by placing the word Résumé at the top to identify the purpose of your
a. True
b. False
Because they expect you to showcase your strengths and hide your weaknesses, employers say
it is acceptable to self-promote and distort facts on your résumé.
a. True
b. False
The _________________ job market consists of jobs that are advertised or listed. OPEN
A(n) _________________ of qualifications, which presents three to eight bulleted statements
identifying your most impressive accomplishments to prove that you are the ideal candidate for
the position, appears near the top of your résumé. SUMMARY
Another name for a letter of application is a(n) _________________ message or letter.
Because many companies now use social networking sites to screen job candidates, what is the
best advice you should follow to project a positive image?
a. Join as many groups or fan pages as possible to demonstrate your popularity.
b. Update your status about your current job search frequently so that your friends and
family know how things are going.
c. Make your personal social networking pages available to all individuals.
d. Remove any photos, content, and links that could make you look unprofessional.
When you enter the office for an interview,
a. introduce yourself to the receptionist, and wait to be invited to sit.
b. avoid direct eye contact so that you do not make others feel uncomfortable.
immediately open your briefcase to sort through your contents to locate copies of your résumé.
d. greet the interviewer confidently, and wait for him or her to initiate a handshake.
Although you can't expect to be perfect in an employment interview, you can do your best by
a. showing some passion by bringing up a controversial topic and taking a clear stand.
b. elaborating on your answers and criticizing the person or object causing the problems
at a previous job.
c. occasionally refocusing and clarifying vague questions by asking Do you mean...?
d. speaking forcefully but using some slang such as like and ya know to sound relaxed
and friendly.
Which of the following is an example of a behavioral interview question?
a. An irate customer is demanding her money back. How would you handle the
b. Tell me about a time when you solved a difficult problem.
c. Who in your life has most inspired you and why?
d. What is your greatest strength?
If a company is conducting a panel interview, a job candidate should establish eye contact with
only the person who asked the question.
a. True
b. False
When answering interview questions, interject many verbal pauses to give yourself time to
formulate appropriate answers.
a. True
b. False
To avoid coming across as tentative in an interview, always answer a question even if you don't
understand it.
a. True
b. False
To demonstrate your humility, openly share at least one personal weakness with the
a. True
b. False
If you've been interviewed by more than one person, send one thank-you note to the person
who appeared to be in charge.
a. True
b. False
If you have submitted a résumé and cover letter, you will not be required to fill out a job
application form.
a. True
b. False
If your résumé or application generates no response within a reasonable time, you should
consider sending a short follow-up e-mail or letter to emphasize your qualifications or to add
new information.
a. True
b. False
Even though you will likely receive and accept your job offer via telephone, you should send the
employer a letter or e-mail to document your acceptance of the job.
a. True
b. False
Many companies now use _________________ interviews to save time and money by
eliminating less-qualified candidates before scheduling face-to-face interviews.
Examples of positive _________________ messages for the interview process include arriving
on time, dressing professionally, controlling your body movements, exhibiting good posture,
using effective eye contact, smiling appropriately, and listening attentively. Screening
Following an interview you should send a(n) _________________ note, e-mail, or letter to
the individual(s) who interviewed you. Thank You
Some job candidates who are declining a job offer choose to write a(n) _________________
message to thank the employer for the job offer and to formally refuse the position. Rejection