RESPONSE
TRUST
I stick to the subject and don't try to change the topic
I use full sentences instead of saying yes or no
I try to be friendly and approachable
I think I show my sincerity through words and actions
Showed eagerness in his or her responses.
This salesperson was friendly and approachable.
This salesperson was honest
I felt very little risk was involved when dealing with this salesperson.
4.4
4.42
4.62
4.74
2.786667
2.826667
3.093333
3.146667
Correlation between response of the salesman (one of the factors that determine his listening skills) and trust of the
customers which will help understand and validate Ha.
After applying the formula in excel “=correl(array1,array2)”, it gives the value as ‘0.982299575’.
The below graph shows the relationship between trust and response which has a very high positive correlation.
Correlation Graph
3,2
3,15
3,1
Trust
3,05
3
2,95
2,9
2,85
2,8
2,75
4,35
4,4
4,45
4,5
4,55
4,6
Response
4,65
4,7
4,75
4,8