Understanding how to use skills and qualities
Have you got the X factor?
Brainstorm
What is a
skill?
What is a
quality?
A skill - This is an
ability that has been
acquired by training.
i.e. ability to work out
mathematical equations!
A quality - An essential
and distinguishing
attribute of someone
i.e. very responsible
Jennifer has IT skills and is computer
literate her other skills include being
able to write documents and analyse
data. She shows sense of responsibility
towards her work. She is always punctual
and able to stick to deadlines. She is kind
and generous and always willing to help
someone in need.
What are Jennifer's skills?
List Jennifer's qualities.
Complete the
worksheet on a
shop assistant.
So what skills and qualities do shop assistants require?
• Good teamwork.
• Flexibility to do different tasks.
• Ability to be friendly and polite, even
when tired, or under pressure.
• Ability to follow procedures correctly,
such as using a till.
• Confidence in giving advice and
information.
• Having enough stamina to keep going.