Dimension
Troubleshooting Guide
System
Error Message Troubleshooting Guide
Document Version / Disclaimer / Copyright
2
Document Version
Siemens reserves the right to change its products and services at any time.
In addition, manuals are subject to change without notice. The hardcopy documents cor‐
respond to the version at the time of system delivery and/or printout. Versions to hard‐
copy documentation are not automatically distributed.
Please contact your local Siemens office to order a current version or refer to our website
http://www.healthcare.siemens.com.
Disclaimer
Siemens provides this documentation “as is” without the assumption of any liability under
any theory of law.
The content described herein shall be used by qualified personnel who are employed by
Siemens or one of its affiliates or who are otherwise authorized by Siemens or its affiliates
to use such documents.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are not entitled to use this documen‐
tation without prior written authority.
Copyright
“© Siemens, 2017” refers to the copyright of a Siemens entity such as:
Siemens Healthcare GmbH - Germany
Siemens Aktiengesellschaft - Germany
Siemens Shenzhen Magnetic Resonance Ltd. - China
Siemens Shanghai Medical Equipment Ltd. - China
Siemens Healthcare Private Ltd. - India
Siemens Medical Solutions USA Inc. - USA
Siemens Healthcare Diagnostics Inc. - USA and/or
Siemens Healthcare Diagnostics Products GmbH - Germany
Dimension
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Restricted
Table of Contents
1
3
Error Codes and Troubleshooting Procedures
1.1
1.2
7
Error Messages Explanation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Active System Errors and Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.2.1 Error Log Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
9
9
2
Cross Reference of Error Codes / Messages to Solution Tables
11
3
Error Code Solution Tables
82
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
3.15
3.16
3.17
3.18
3.19
3.20
3.21
3.22
3.23
3.24
3.25
3.26
3.27
3.28
3.29
3.30
© Siemens, 2017
Restricted
“[module name] Sensor Problem or Module Did Not Move". . . . . . . . . . . . .
"[module name] Sensor Did Not Turn On or Module Did Not Move (cfh)" . .
“[module name] Lost Steps” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“[module name] Board Test Failed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Communication Problem or Error” or “Time Out on IOC Read” . . . . . . . . . .
“System Error or Problem” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMT Measurement Error: “Sensor Unstable” or “Sensor Drift” . . . . . . . . . . . .
Host Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Host Communication (continued) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Critical Time Missed” or “Block Time Missed” . . . . . . . . . . . . . . . . . . . . . . . .
“Failed to Recover After Process Error” . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“IMT Failed Autocalibration” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMT Sample/Standard Fluid Detect Failure . . . . . . . . . . . . . . . . . . . . . . . . . .
“IMT Fluid Detected When Air Expected”. . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Floppy not Ready” Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Heat Torch Timed Out”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Three Bad Cuvettes Sequentially Formed” . . . . . . . . . . . . . . . . . . . . . . . . . .
“Cuvette Film End of Roll Detected” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Bad Cuvette QC” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Failure Detected When Initializing QC Database”. . . . . . . . . . . . . . . . . . . . .
“Could Not Open File” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Initial Optical Density Exceeded” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“IMT Consumable Required” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Insufficient Vacuum in Waste System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Cannot Process [module] Tests If Module Deconfigured” . . . . . . . . . . . . . .
Photometer Cannot Find Alignment Center . . . . . . . . . . . . . . . . . . . . . . . . .
“Photometric QC Readings Not Stable” . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Photometer Mispositioned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Photometer Readings Overrange” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Photometer Readings Underrange” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Dimension
Table of Contents
4
3.31
3.32
3.33
3.34
3.35
3.36
3.37
3.38
3.39
3.40
3.41
3.42
3.43
3.44
3.45
3.46
3.47
3.48
3.49
3.50
3.51
3.52
3.53
3.54
3.55
3.56
3.57
3.58
3.59
3.60
3.61
3.62
3.63
3.64
3.65
3.66
3.67
3.68
3.69
Dimension
“Photometer Source Lamp Off Detected” . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Printer Off Line” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Faulty Reagent 1 Ultrasonic Mix” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Faulty Reagent 2 Ultrasonic Mix” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Reagent Carousel Incorrect Transition Count” . . . . . . . . . . . . . . . . . . . . . . .
“Reagent Lid Open Detected During Initialize or Processing” . . . . . . . . . . . .
“Process Error During Preparation” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Prepared Reagent Failed Quality Assurance” . . . . . . . . . . . . . . . . . . . . . . . .
Incorrect Sample Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Sample Lid Open Detected During Initialize or Processing” . . . . . . . . . . . . .
“Faulty Sample Ultrasonic Mix” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Reagent Carousel Not on Home When Expected” . . . . . . . . . . . . . . . . . . . .
Temperature Out of Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Heat Torch Thermocouple Open”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Photometer A to D Problem” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Waste Sensor Active” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Hi and Low Water Sensors Simultaneously Active” . . . . . . . . . . . . . . . . . . .
“Timeout Occurred Before High Water Sensor Active” . . . . . . . . . . . . . . . . .
“Low Water Sensor Active” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“IMT Rotary Valve Sensor Problem or Valve Did Not Move”. . . . . . . . . . . . . .
“IMT Rotary Valve Lost Steps (mfh) or (mth)” . . . . . . . . . . . . . . . . . . . . . . . .
“IMT Rotary Valve Sensor Did Not Turn On or Valve Did Not Move” . . . . . . .
“IMT Rotary Valve Illegal Error Code” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“IMT Failed to Detect Flush Fluid” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Insufficient/Excess IMT Diluent in Port” . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Auto Align Failed to Sense Std A Alignment Fluid” . . . . . . . . . . . . . . . . . . .
“Cuvette Air Pressure Too High” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Cuvette Air Pressure Too Low” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Cuvette Not Sealed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Cuvette Wheel Cannot Find Position”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“System Printer Power Is Off”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“System Printer Paper Is Empty” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“System Printer Error Light Is On” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“[component] Probe Cleaner Not Detected During System Check”. . . . . . . .
“Vessel Present Timeout” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Vessel Shuttle Guide Stuck” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Check reaction vessel waste – Reset counter” . . . . . . . . . . . . . . . . . . . . . . .
“Incubate wheel temperature out of range” . . . . . . . . . . . . . . . . . . . . . . . . .
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Table of Contents
3.70
3.71
3.72
3.73
3.74
3.75
3.76
3.77
3.78
3.79
3.80
3.81
3.82
3.83
3.84
3.85
3.86
3.87
3.88
3.89
3.90
3.91
3.92
3.93
3.94
3.95
3.96
3.97
3.98
3.99
3.100
3.101
3.102
3.103
3.104
3.105
3.106
3.107
3.108
© Siemens, 2017
Restricted
5
“Vessel mixer – No revolutions detected” . . . . . . . . . . . . . . . . . . . . . . . . . . .
“Vessel Aspirator – Possible Obstruction” . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bottle Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HM System Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24 Volts Not Functional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Segment or Sample Aborted by User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error in Setting Up Bar Coded Tube Sample . . . . . . . . . . . . . . . . . . . . . . . . .
External Printer Off Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Incubation Wheel Lost While Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Incubation Wheel Mispositioned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Insufficient Diluent for Autodilution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Insufficient Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Level Sense Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Photometer Cannot Access Cuvette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Photometer Outer/Inner Detector Error . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Photometer Unable to Initialize. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Required Segment Not in Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample Arm Mispositioned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample Probe Mispositioned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Segment Aborted Press Alt/M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unable to Establish Cuvette Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature Out of Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unable to Form Cuvettes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unable to Get Photometer Reading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unknown Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Aborted Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vessel Track Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vessel Wheel Full. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wash Wheel Mispositioned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Low Battery Voltage – Schedule Maintenance . . . . . . . . . . . . . . . . . . . . . . .
Sample Carousel Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMT A/D Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMT A/D Drift/Invalid Test Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Auto Cartridge Loader Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cuvette ring cooling problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample arm not positioned at expected location . . . . . . . . . . . . . . . . . . . . .
Insufficient Vacuum Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMT Module Recovering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Dimension
Table of Contents
6
3.109
3.110
3.111
3.112
3.113
3.114
3.115
3.116
3.117
3.118
3.119
3.120
3.121
3.122
3.123
3.124
3.125
3.126
3.127
3.128
3.129
3.130
3.131
3.132
3.133
3.134
3.135
3.136
3.137
3.138
3.139
4
Changes to Previous Version
4.1
4.2
5
Dimension
System Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample Aborted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vessel Feeder Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMT probe failed to reliably detect fluid level . . . . . . . . . . . . . . . . . . . . . . . .
No sample detected in ACMIA test vessel . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power to instrument interrupted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optical Sensor Failed to Detect Vessel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vessel Low Level Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pump Board Communication Problem (Illegal Error Code) . . . . . . . . . . . . . .
Incorrect Transition Count or Mispositioned . . . . . . . . . . . . . . . . . . . . . . . . .
Shuttles Failed to Detect Expected Cartridge . . . . . . . . . . . . . . . . . . . . . . . .
Low RMS Reagent Cleaner Sensor Active . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wrong Reagent Cartridge Detected by RMS Bar Code Reader. . . . . . . . . . . .
Faulty Reagent Ultrasonic Mix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Flex® Misposition Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCI® Rotation/Vertical motion or sensor problem. . . . . . . . . . . . . . . . . . . .
LOCI® Rotation/Vertical Communication Problem . . . . . . . . . . . . . . . . . . . .
LOCI® Rotation/Vertical Lost Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCI® Rotation/Vertical Misposition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCI® Communication Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCI® Vessel Detect Error/LOCI® Vessel Not Found/LOCI® Vessel Spill . . . . .
LOCI® Detector Preread Check Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCI® Temperature Out of Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCI® Vessel in detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LOCI® Waste Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clot Check Error - Unable to Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clot Check Error - Sample Aborted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clot Check Hardware Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clot Check Error - Hanging Clot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample Probe Failed to Enter the Sample Drain . . . . . . . . . . . . . . . . . . . . . .
Whole Blood LIS Interface Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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250
251
252
Version 03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Version 02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
List of Hazard IDs
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Error Codes and Troubleshooting Procedures 1
The Dimension® clinical chemistry system display has a line near the top of the screen
that is devoted to system error messages. In addition, the system software has two pro‐
grams, Active System Errors and Error Log, that enable the user to review errors that have
occurred.
© Siemens, 2017
Restricted
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Dimension
7
8
1 Error Codes and Troubleshooting Procedures
1.1 Error Messages Explanation
When the system detects an error condition, the alarm sounds and the error message is
displayed below the segment and operating conditions status areas on the screen. The
system can display only one error message at a time. If more than one error condition oc‐
curs at the same time, the system uses a priority ranking to determine which one to dis‐
play. Some error messages will stop system processing; others will not. If system process‐
ing stops, you will need to press the Reset key to clear the error message and resume
processing.
The tables in this document are labeled by the minor error message appearing on the
screen. Each error message has a specific error code, but many of these tables combine
groups of common error codes with the same general message—the only difference is
the name of the module (“module name”) that is affected. For example, error code 4 is
“Sample probe sensor problem or probe did not move,” and error code 16 is “Sample 100
µL syringe pump sensor problem or syringe did not move.” Refer to ( Tab. 1 Page 11)
for a complete cross-reference list of error codes and related solution tables.
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Error Codes and Troubleshooting Procedures 1
1.2 Active System Errors and Error Log
The Active System Errors screen shows all the error messages that have occurred since
the last time the Reset key was pressed. Pressing Reset deletes the Active System Errors
screen list. This screen shows the priority of the error message and a code that identifies
the minor error that caused the error message.
Help screens will be displayed for each minor error by pressing Alt/M. These screens in‐
clude minor error code messages, explanations, and basic operator troubleshooting solu‐
tions.
1.2.1
Error Log Screen
In addition to the error message and code, the Error Log screen shows the time each error
message occurred and the method (if any) associated with the error. The log shows the
last 50 major error messages.
Fig. 1: Error Log Screen
Using the soft function keys does the following:
F3: SEE MINOR – Cursor to desired error in error log and view the associated minor error.
F4: PRINT LOG – Prints entire error log with minor error codes only.
F5: MORE INFO – Elaborates on the highlighted error.
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10
1 Error Codes and Troubleshooting Procedures
F6: ERROR CODE – Allows you to enter in the minor error code and brings it up on the
screen for viewing.
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Cross Reference of Error Codes / Messages to Solution Tables 2
To help locate information about troubleshooting a problem, the solution table below
cross-references the error code and associated message. The third column references the
table (in this chapter) used to troubleshoot the problem.

The “Error Message” column lists the major error followed by the minor error.
Tab. 1
Cross Reference of Error Codes and Troubleshooting Tables
Error Code
001
Error Message
Pump Board Communication Problem
Sample probe sensor problem or probe did not
move (sop)
002
Sample Probe Cannot Find Home
Sample probe sensor did not turn on or probe
did not move (cfh)
003
Pump Board Communication Problem
Sample Probe illegal error code
004
Sample Probe Cannot Find Home
Sample probe sensor problem or probe did not
move (soh)
005
Sample Probe Lost Steps
Sample probe lost steps (mfh)
006
Sample Probe Lost Steps
Sample probe lost steps (mth)
007-012
These errors do not apply to the Dimension® RxL
013
Pump Board Communication Problem
Sample 100ul syringe pump sensor problem or
syringe did not move (sop)
014
© Siemens, 2017
Restricted
Troubleshooting Table
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
Sample 100 µL syringe pump sensor did not turn sor Did Not Turn On or
Module Did Not Move
on or syringe did not move (cfh)
(cfh)" / Page 84)
Sample Metering Pump Cannot Find Home
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12
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
015
Error Message
Pump Board Communication Problem
Sample small pump illegal error code
016
Sample Metering Pump Cannot Find Home
Sample 100 µL syringe pump sensor problem or
syringe did not move (soh)
017
Sample Metering Pump Lost Steps
Sample 100 µL syringe lost steps (mfh)
018
Sample Metering Pump Lost Steps
Sample 100 µL syringe lost steps (mth)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
019
( “[module name] Sen‐
R2 500ul syringe pump sensor problem or the sy‐ sor Problem or Module
Did Not
ringe did not move (sop)
Move" / Page 82)
020
Reagent 2 Metering Pump Cannot Find Home
Pump Board Communication Problem
R2 500 µL syringe pump sensor did not turn on
or syringe did not move (cfh)
021
Pump Board Communication Problem
Reagent 2 Small Pump illegal error code
022
Reagent 2 Metering Pump Cannot Find Home
R2 500 µL syringe pump sensor problem or sy‐
ringe did not move (soh)
023
Reagent 2 Metering Pump Lost Steps
Reagent 2 small pump lost steps (mfh)
024
Reagent 2 Metering Pump Lost Steps
Reagent 2 small pump lost steps (mth)
025
Dimension
Troubleshooting Table
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
Sample arm sensor problem or arm did not move sor Problem or Module
Did Not
(sop)
Move" / Page 82)
Pump Board Communication Problem
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Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
026
Error Message
Sample Arm Cannot Find Home
Sample arm sensor did not turn on or arm did
not move (cfh)
027
Pump Board Communication Problem
Sample Arm illegal error code
Troubleshooting Table
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
028
( “[module name] Sen‐
Sample arm sensor problem or arm did not move sor Problem or Module
Did Not
(soh)
Move" / Page 82)
029
Sample Arm Lost Steps
Sample Arm Cannot Find Home
( “[module name] Lost
Steps” / Page 86)
Sample arm lost steps (mfh)
030
( “[module name] Lost
Steps” / Page 86)
Sample Arm Lost Steps
Sample arm lost steps (mth)
031
Pump Board Communication Problem
Photometer Sensor problem or Photometer did
not move(sop)
032
Photometer Cannot Find Home
Photometer sensor did not turn on or photome‐
ter did not move (cfh)
033
Pump Board Communication Problem
Photometer illegal error code
034
Photometer Cannot Find Home
Photometer sensor problem or photometer did
not move (soh)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
035
Photometer Lost Steps (mfh)
( “[module name] Lost
Steps” / Page 86)
036
Photometer Lost Steps (mth)
( “[module name] Lost
Steps” / Page 86)
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2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
037
Error Message
Pump Board Communication Problem
Sample 2.5ml syringe pump sensor problem or
syringe did not move (sop)
Sample Flush Pump Cannot Find Home
039
Pump Board Communication Problem
Sample large pump illegal error code
Sample Flush Pump Cannot Find Home
Sample 2.5 mL syringe pump sensor problem or
syringe did not move (soh)
041
Sample Flush Pump Lost Steps
Sample 2.5 mL syringe pump lost steps (mfh)
042
Sample Flush Pump Lost Steps
Sample 2.5 mL syringe pump lost steps (mth)
043
Pump Board Communication Problem
R2 2.5ml syringe pump sensor problem or sy‐
ringe did not move (sop)
044
Reagent 2 Flush Pump Cannot Find Home
R2 2.5 mL syringe pump sensor did not turn on
or syringe did not move (cfh)
045
Pump Board Communication Problem
Reagent 2 large pump illegal error code
046
Reagent 2 Flush Pump Cannot Find Home
R2 2.5 mL syringe pump sensor problem or sy‐
ringe did not move (soh)
047
Reagent 2 Flush Pump Lost Steps
R2 2.5 mL syringe pump lost steps (mfh)
Dimension
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
Sample 2.5 mL syringe pump sensor did not turn sor Did Not Turn On or
Module Did Not Move
on or syringe did not move (cfh)
(cfh)" / Page 84)
038
040
Troubleshooting Table
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( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
048
Error Message
Reagent 2 Flush Pump Lost Steps
R2 2.5 mL syringe pump lost steps (mth)
049
Cuvette Board Communication Problem
R2 arm sensor problem or R2 arm did not move
(sop)
050
Reagent 2 Arm Cannot Find Home
R2 arm sensor did not turn on or arm did not
move (cfh)
051
Cuvette Board Communication Problem
R2 Arm illegal error code
052
Reagent 2 Arm Lost Steps
R2 arm sensor problem or R2 arm did not move
(soh)
053
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
Reagent 2 Arm Lost Steps
R2 arm lost steps (mth)
055
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
Reagent 2 Arm Lost Steps
R2 arm lost steps (mfh)
054
Troubleshooting Table
Sample Carousel Cannot Find Home
Segment Wheel sensor problem or Segment
Wheel did not move (sop)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
056
( "[module name] Sen‐
Sample Carousel sensor did not turn on or carou‐ sor Did Not Turn On or
Module Did Not Move
sel did not move (cfh)
(cfh)" / Page 84)
057
Cuvette Board Communication Problem
Sample Carousel Cannot Find Home
Sample Carousel illegal error code
058
Sample Carousel Cannot Find Home
Segment Wheel sensor problem or segment
wheel did not move (soh)
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( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
Dimension
15
16
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
059
Error Message
Sample Carousel Lost Steps
Segmented wheel lost steps (mfh)
060
Sample Carousel Lost Steps
Segmented wheel lost steps (mth)
061
Cuvette Wheel Cannot Find Position
Cuvette wheel sensor problem or cuvette wheel
did not move (sop)
062
Cuvette Wheel Cannot Find Position
Cuvette wheel sensor problem or cuvette wheel
did not move (cfp)
063
Cuvette Board Communication Problem
Cuvette wheel illegal error code
064
Cuvette Wheel Cannot Find Position
Cuvette wheel sensor problem or cuvette wheel
did not move (soh)
065
Cuvette Board Communication Problem
Cuvette wheel lost steps (mfh)
066
Cuvette Board Communication Problem
Cuvette wheel lost steps (mth)
067
Communication Problem
Flex loader sensor problem or flex® loader did
not move (sop)
068
Communication Problem
Auto loader sensor did not turn on or loader did
not move (cfh)
069
Communication Problem
Auto loader bad speed sequence
070
Auto Reagent Cartridge Loader Has Lost Steps
Flex loader sensor problem or Flex® loader did
not move (soh)
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Troubleshooting Table
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “Cuvette Wheel Can‐
not Find Posi‐
tion” / Page 162)
( “Cuvette Wheel Can‐
not Find Posi‐
tion” / Page 162)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
071
Error Message
Auto Reagent Cartridge Loader Has Lost Steps
Auto loader lost steps moving into the reagent
carousel
072
Auto Reagent Cartridge Loader Has Lost Steps
Auto loader lost steps moving back to home
073
Cuvette Board Communication Problem
R2 Probe sensor problem or R2 probe did not
move (sop)
Reagent 2 Probe Cannot Find Home
075
Cuvette Board Communication Problem
Reagent 2 probe illegal error code
Reagent 2 Probe Cannot Find Home
R2 probe sensor problem or R2 probe did not
move (soh)
077
Cuvette Board Communication Problem
R2 Carriage sensor problem or carriage did not
move (sop)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
R2 carriage sensor did not turn on or carriage did sor Did Not Turn On or
Module Did Not Move
not move (cfh)
(cfh)" / Page 84)
080
Reagent 2 Carriage Cannot Find Home
081
Cuvette Board Communication Problem
Reagent 2 Carriage illegal error code
© Siemens, 2017
Restricted
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
Reagent 2 Probe Lost Steps
R2 probe lost steps (mth)
079
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
Reagent 2 Probe Lost Steps
R2 probe lost steps (mfh)
078
( “[module name] Lost
Steps” / Page 86)
( "[module name] Sen‐
R2 probe sensor did not turn on or probe did not sor Did Not Turn On or
Module Did Not Move
move (cfh)
(cfh)" / Page 84)
074
076
Troubleshooting Table
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( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
Dimension
17
18
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
082
083
Error Message
Troubleshooting Table
R2 carriage sensor problem or carriage did not
move (soh)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
Reagent 2 Carriage Lost – Possible Contamina‐
tion
( “[module name] Lost
Steps” / Page 86)
Reagent 2 Carriage Cannot Find Home
R2 carriage lost steps (mfh)
084
Reagent 2 Carriage Lost – Possible Contamina‐
tion
( “[module name] Lost
Steps” / Page 86)
R2 carriage lost steps (mth)
085
Aliquot wheel cannot find position
Aliquot wheel sensor problem or wheel did not
move (sop)
086
Aliquot wheel cannot find home
Aliquot wheel sensor did not turn on or wheel
did not move (cfh)
087
Aliquot wheel communication problem
Aliquot wheel initial speed higher than slew
088
Aliquot wheel cannot find home
Aliquot wheel sensor did not turn on or wheel
did not move (soh)
089
Aliquot wheel lost steps
Aliquot wheel lost steps (mfh)
090
Aliquot wheel lost steps
Aliquot wheel lost steps (mth)
091
Communication Problem
Cuvette board IOC 4 stuck on position
092
Communication Problem
Cuvette board IOC 4 cannot find home
Dimension
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( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
093
Error Message
Communication Problem
Cuvette board IOC 4 illegal error code
094
Communication Problem
Cuvette board IOC 4 stuck on home
095
Communication Problem
Cuvette board IOC 4 lost steps moving from
home
096
Communication Problem
Cuvette board IOC 4 lost steps moving to home
097
IMT arm cannot find position
IMT arm sensor problem or the IMT arm did not
move (sop)
098
IMT arm cannot find home
IMT arm sensor did not turn on or arm did not
move (cfh)
099
IMT arm communication problem
IMT arm illegal error code
100
IMT arm cannot find home
IMT arm sensor problem or the IMT arm did not
move (soh)
Troubleshooting Table
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
101
IMT arm lost stepsIMT arm lost steps (mfh)
( “[module name] Lost
Steps” / Page 86)
102
IMT arm lost steps IMT arm lost steps (mth)
( “[module name] Lost
Steps” / Page 86)
103
IMT probe cannot find position
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
IMT probe sensor problem or IMT probe did not
move (sop)
© Siemens, 2017
Restricted
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Dimension
19
20
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
104
Error Message
IMT probe cannot find home
IMT probe sensor did not turn on or IMT probe
did not move (cfh)
105
IMT Probe communication problem
IMT Probe illegal error code
106
IMT probe cannot find home
IMT probe sensor problem or IMT probe did not
move (soh)
107
IMT control board communication problem
R1 2.5ml syringe pump sensor problem or sy‐
ringe did not move (sop)
110
Reagent 1 Flush Pump Cannot Find Home
R1 2.5 mL syringe pump sensor did not turn on
or syringe did not move (cfh)
111
IMT control board communication problem
Reagent 1 large pump illegal error code
112
Reagent 1 Flush Pump Cannot Find Home
R1 2.5 mL syringe pump sensor problem or sy‐
ringe did not move (soh)
113
Reagent 1 Flush Pump Lost Steps
R1 2.5 mL syringe pump lost steps (mfh)
114
Reagent 1 Flush Pump Lost Steps
R1 2.5 mL syringe pump lost steps (mth)
Dimension
DCIN-A04.840.01.03.02
01.17
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
IMT probe lost steps
IMT probe lost steps (mth)
109
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( “[module name] Lost
Steps” / Page 86)
IMT probe lost steps
IMT probe lost steps (mfh)
108
Troubleshooting Table
Page 20 of 256
HC SV CS LD SD DOC
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
Error Message
Troubleshooting Table
115
( “[module name] Sen‐
sor
Problem or Module
R1 carriage sensor problem or R1 carriage did not
Did Not
move (sop)
Move" / Page 82)
116
Reagent 1 Carriage Cannot Find Home
117
IMT control board communication problem
IMT control board communication problem
( "[module name] Sen‐
R1 carriage sensor did not turn on or carriage did sor Did Not Turn On or
Module Did Not Move
not move (cfh)
(cfh)" / Page 84)
Reagent 1 carriage illegal error code
( “[module name] Sen‐
R1 carriage sensor problem or R1 carriage did not sor Problem or Module
Did Not
move (soh)
Move" / Page 82)
118
Reagent 1 Carriage Cannot Find Home
119
Reagent 1 Carriage Lost Steps
R1 carriage lost steps (mfh)
120
Reagent 1 Carriage Lost Steps
R1 carriage lost steps (mth)
121
Reagent carousel cannot find position
Reagent tray sensor problem or tray did not
move (sop)
122
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
Reagent Carousel Cannot Find Home
Reagent carousel sensor did not turn on or car‐
ousel did not move (cfh)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( “Reagent Carousel Not
on Home When Expec‐
ted” / Page 141)
123
IMT control board communication problem
Reagent carousel illegal error code
© Siemens, 2017
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( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
Dimension
21
22
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
124
Error Message
Reagent Carousel Cannot Find Home
Reagent tray sensor problem or tray did not
move (soh)
Troubleshooting Table
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “Reagent Carousel Not
on Home When Expec‐
ted” / Page 141)
125
Reagent Carousel Lost Position
Reagent tray lost steps (mfh)
126
( “Reagent Carousel Not
on Home When Expec‐
ted” / Page 141)
Reagent Carousel Lost Position
Reagent tray lost steps (mth)
These errors do not apply to the Dimension® RxL
133
IMT control board communication problem
R1 500ul syringe pump sensor problem or sy‐
ringe did not move (sop)
Reagent 1 Metering Pump Cannot Find Home
R1 500 µL syringe pump sensor did not turn on
or syringe did not move (cfh)
135
IMT control board communication problem
Reagent 1 small pump illegal error code
136
Reagent 1 Metering Pump Cannot Find Home
R1 500 µL syringe pump sensor problem or sy‐
ringe did not move (soh)
137
Reagent 1 Metering Pump Lost Steps
R1 500 µL syringe pump lost steps (mfh)
138
Reagent 1 Metering Pump Lost Steps
R1 500 µL syringe pump lost steps (mth)
Dimension
DCIN-A04.840.01.03.02
01.17
( “[module name] Lost
Steps” / Page 86)
( “Reagent Carousel Not
on Home When Expec‐
ted” / Page 141)
127-132
134
( “[module name] Lost
Steps” / Page 86)
Page 22 of 256
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( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
139
Error Message
IMT control board communication problem
R1 probe sensor problem or probe did not move
(sop)
140
Reagent 1 Probe Cannot Find Home
Reagent 1 probe cannot find home
141
IMT control board communication problem
Reagent 1 probe illegal error code
142
Reagent 1 Probe Cannot Find Home
R1 probe sensor problem or probe did not move
(soh)
143
Sample Probe Communication Problem
Sample probe communication error
146
Cannot Communicate to IO Boards
Sample probe board test failed
147
System Error
Sample probe system problem
148
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
Reagent 1 Probe Lost Steps
R1 probe lost steps (mth)
145
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
Reagent 1 Probe Lost Steps
R1 probe lost steps (mfh)
144
Troubleshooting Table
Sample Probe Communication Problem
Sample probe timeout on IOC read
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
149-152
These errors do not apply to the Dimension® RxL
153
Sample Metering Pump Communication Problem ( “Communication
Problem or Error” or
Sample small pump communication error
“Time Out on IOC
Read” / Page 89)
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
Page 23 of 256
HC SV CS LD SD DOC
Dimension
23
24
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
154
Error Message
Cannot Communicate to IO Boards
Sample small pump board test failed
155
System Error
Sample small pump system problem
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
156
Sample Metering Pump Communication Problem ( “Communication
Problem or Error” or
Sample small pump timeout on IOC read
“Time Out on IOC
Read” / Page 89)
157
Reagent 2 Metering Pump Communication Prob‐ ( “Communication
lem
Problem or Error” or
“Time Out on IOC
Reagent 2 small pump communication error
Read” / Page 89)
158
Cannot Communicate to IO Boards
Reagent 2 small pump board test failed
159
System Error
Reagent 2 small pump system problem
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
160
Reagent 2 Metering Pump Communication Prob‐ ( “Communication
lem
Problem or Error” or
“Time Out on IOC
Reagent 2 small pump timeout on IOC read
Read” / Page 89)
161
Sample Arm Communication Problem
Sample arm communication error
162
Cannot Communicate to IO Boards
Sample arm board test failed
163
164
Sample Arm Communication Problem
Sample arm timeout on IOC read
DCIN-A04.840.01.03.02
01.17
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
System Error
Sample arm system problem
Dimension
Troubleshooting Table
Page 24 of 256
HC SV CS LD SD DOC
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
165
Error Message
Photometer Communication Problem
Photometer communication error
166
Cannot Communicate to IO Boards
Photometer board test failed
167
Photometer Communication Problem
Photometer communication error
169
Sample Flush Pump Communication Problem
Sample large pump communication error
170
Cannot Communicate to IO Boards
Sample large pump board test failed
171
System Error
Sample large pump system problem
172
Sample Flush Pump Communication Problem
Sample large pump communication error
173
Reagent 2 Flush Pump Communication Problem
Reagent 2 large pump communication error
174
Cannot Communicate to IO Boards
Reagent 2 large pump board test failed
175
System Error
Reagent 2 large pump system problem
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
System Error
Photometer system problem
168
Troubleshooting Table
Page 25 of 256
HC SV CS LD SD DOC
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
Dimension
25
26
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
176
Error Message
Reagent 2 Flush Pump Communication Problem
Reagent 2 large pump timeout on IOC read
177
Reagent 2 Arm Communication Problem
Reagent 2 arm communication error
178
Cannot Communicate to IO Boards
Reagent 2 arm board test failed
179
System Error
Reagent 2 arm system problem
180
Reagent 2 Arm Communication Problem
Reagent 2 arm timeout on IOC read
181
Sample Carousel Communication Problem
Sample carousel communication error
182
Cannot Communicate to IO Boards
Sample carousel board test failed
183
System Error
Sample carousel system problem
184
Sample Carousel Communication Problem
Sample carousel timeout on IOC read
185
Cuvette Wheel Communication Problem
Cuvette wheel communication error
186
Cannot Communicate to IO Boards
Cuvette wheel board test failed
Dimension
DCIN-A04.840.01.03.02
01.17
Page 26 of 256
HC SV CS LD SD DOC
Troubleshooting Table
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
187
188
Error Message
Troubleshooting Table
Sample carousel system problem
( “System Error or Prob‐
lem” / Page 91)
System Error
Cuvette Wheel Communication Problem
Cuvette wheel timeout on IOC read
189
Communication Problem
Cuvette board IOC 4 communication error
190
Communication Problem
Cuvette board IOC 4 board test failed
191
Communication Problem
Cuvette board IOC 4 system problem
192
Communication Problem
Cuvette board IOC 4 timeout on IOC read
193
Reagent 2 Probe Communication Problem
Reagent 2 probe communication error
194
Cannot Communicate to IO Boards
Reagent 2 probe board test failed
195
System Error
Reagent 2 probe system problem
196
Reagent 2 Probe Communication Problem
Reagent 2 probe timeout on IOC read
197
Reagent 2 Carriage Communication Problem
Reagent 2 carriage communication error
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
Page 27 of 256
HC SV CS LD SD DOC
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
Dimension
27
28
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
198
Error Message
Cannot Communicate to IO Boards
Reagent 2 carriage board test failed
199
System Error
Reagent 2 carriage system problem
200
Reagent 2 Carriage Communication Problem
Reagent 2 carriage timeout on IOC read
201
Cuvette Board Communication Problem
Cuvette board IOC 3 communication error
202
Cuvette Board Communication Problem
Cuvette board IOC 3 board test failed
203
Cuvette Board Communication Problem
Cuvette board IOC 3 system problem
204
Cuvette Board Communication Problem
Cuvette board IOC 3 timeout on IOC read
205
Communication Problem
Cuvette board IOC 4 communication error
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
206
Communication ProblemCuvette board IOC 4
board test failed
( “[module name]
Board Test
Failed” / Page 88)
207
Communication Problem
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
Cuvette board IOC 4 system problem
Dimension
Troubleshooting Table
DCIN-A04.840.01.03.02
01.17
Page 28 of 256
HC SV CS LD SD DOC
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
208
Error Message
Communication Problem
Cuvette board IOC 4 timeout on IOC read
209
IMT control board communication problem
IMT arm communication error
210
Cannot communicate to IO boards
IMT arm board test fail
211
IMT control board communication problem
IMT arm T/O on IOC read
213
IMT probe communication problem
IMT communication error WRONG
214
Cannot communicate to IO boards
IMT probe board test failed
215
IMT probe communication problem
IMT probe T/O on IOC read
217
Reagent 1 Flush Pump Communication Problem
Reagent 1 flush pump communication error
218
Cannot Communicate to IO Boards
Reagent 1 flush pump board test failed
219
System Error
Reagent 1 flush pump system problem
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
( Host Communica‐
tion / Page 94)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Host Communica‐
tion / Page 94)
( Host Communica‐
tion / Page 94)
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
( “System Error or Prob‐
lem” / Page 91)
System error
IMT probe system problem
216
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
System error
IMT arm system problem
212
Troubleshooting Table
Page 29 of 256
HC SV CS LD SD DOC
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
Dimension
29
30
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
220
Error Message
Reagent 1 Flush Pump Communication Problem
Reagent 1 flush pump timeout on IOC read
221
Reagent 1 Carriage Communication Problem
Reagent 1 carriage communication error
222
Cannot Communicate to IO Boards
Reagent 1 carriage board test failed
223
System Error
Reagent 1 carriage system problem
224
Reagent 1 Carriage Communication Problem
Reagent 1 carriage timeout on IOC read
225
Reagent Carousel Communication Problem
Reagent carousel communication error
226
Cannot Communicate to IO Boards
Reagent carousel board test failed
227
System Error
Reagent carousel system problem
228
Reagent Carousel Communication Problem
Reagent carousel timeout on IOC read
229
IMT Pump Communication Problem
IMT peristaltic pump communication error
230
Cannot Communicate to IO Boards
IMT peristaltic pump board test failed
Dimension
DCIN-A04.840.01.03.02
01.17
Page 30 of 256
HC SV CS LD SD DOC
Troubleshooting Table
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
231
Error Message
System Error
IMT peristaltic pump system problem
232
IMT Pump Communication Problem
IMT peristaltic pump timeout on IOC read
Troubleshooting Table
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
233
Reagent 1 Metering Pump Communication Prob‐ ( “Communication
lem
Problem or Error” or
“Time Out on IOC
Reagent 1 meter pump communication error
Read” / Page 89)
234
Cannot Communicate to IO Boards
Reagent 1 meter pump board test failed
235
System Error
Reagent 1 meter pump system problem
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
236
Reagent 1 Metering Pump Communication Prob‐ ( “Communication
lem
Problem or Error” or
“Time Out on IOC
Reagent 1 meter pump timeout on IOC read
Read” / Page 89)
237
Reagent 1 Probe Communication Problem
Reagent 1 probe communication error
238
Cannot Communicate to IO Boards
Reagent 1 probe board test failed
239
System Error
Reagent 1 probe system problem
240
Reagent 1 Probe Communication Problem
Reagent 1 probe timeout on IOC read
241
IOC Communication Problem
Communication error
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
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Page 31 of 256
HC SV CS LD SD DOC
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)2-7
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
Dimension
31
32
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
242
Error Message
Cannot Communicate to IO Boards
Board test failed
243
IOC Communication Problem
Timeout on IOC read
245
Reagent 2 Probe Lost Steps
Reagent 2 probe lost steps seeking home
246
247
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
System Error
System problem
244
Troubleshooting Table
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “[module name] Lost
Steps” / Page 86)
Reagent 2 arm lost steps seeking home
( “[module name] Lost
Steps” / Page 86)
Reagent 2 Carriage Lost – Possible Contamina‐
tion
( “[module name] Lost
Steps” / Page 86)
Reagent 2 Arm Lost Steps
Reagent 2 carriage lost steps seeking home
248
Photometer Lost Steps
Photometer lost steps seeking home
249
Sample Probe Lost Steps
Sample probe lost steps seeking home
250
Sample Arm Lost Steps
Sample arm lost steps seeking home
251
Sample Metering Pump Lost Steps
Sample small pump lost steps seeking home
252
Sample Flush Pump Lost Steps
Sample large pump lost steps seeking home
253
Reagent 2 Metering Pump Lost Steps
Reagent 2 small pump lost steps seeking home
254
Reagent 2 Flush Pump Lost Steps
Reagent 2 large pump lost steps seeking home
Dimension
DCIN-A04.840.01.03.02
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Page 32 of 256
HC SV CS LD SD DOC
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
255
Error Message
IMT probe lost steps
IMT probe lost steps seeking home
256
IMT arm lost steps
IMT arm lost steps seeking home
257
Cuvette Wheel Cannot Find Position
Cuvette wheel index error
258
Bad Cuvette
Cuvette air pressure too high
259
Cuvette Failed Photometric QC Check
Bad cuvette QC
263
Cuvette Cartridge Out of Film
Cuvette film end of roll detected
264
Temperature Out of Range
Cuvette temperature out of range
265
Bad Cuvettes Repeatedly Formed
Three bad cuvettes sequentially formed
266
Reagent Carousel Mispositioned
Reagent carousel incorrect transition count
267
© Siemens, 2017
Restricted
( “Cuvette Wheel Can‐
not Find Posi‐
tion” / Page 162)
( “Cuvette Air Pressure
Too High” / Page 158)
( “Heat Torch Timed
Out” / Page 107)
Bad Cuvette
Heat torch timed out
262
( “[module name] Lost
Steps” / Page 86)
( “Cuvette Not
Sealed” / Page 161)
Bad Cuvette
Cuvette not sealed
261
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Cuvette Air Pressure
Too Low” / Page 159)
Bad Cuvette
Cuvette air pressure too low
260
Troubleshooting Table
( “Bad Cuvette
QC” / Page 111)
( “Cuvette Film End of
Roll Detec‐
ted” / Page 110)
( Temperature Out of
Range / Page 143)
( “Three Bad Cuvettes
Sequentially
Formed” / Page 109)
( “Reagent Carousel In‐
correct Transition
Count” / Page 132)
Serious Inventory Error – Check With Prime Oper‐ ( “Reagent Carousel Not
ator
on Home When Expec‐
ted” / Page 141)
Reagent carousel not on home when expected
DCIN-A04.840.01.03.02
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HC SV CS LD SD DOC
Dimension
33
34
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
268
Error Message
Reagent Carousel Home Sensor Failure
Reagent carousel home detected at 2 positions
269
Reagent carousel off position
Reagent carousel off position at start of motion
270
Reagent carousel off position
Reagent carousel off position at end of motion
271
Unable to Get Photometer Reading
Photometer A to D problem
272
Photometer Readings Underrange
Photometer readings underrange
273
Photometer Readings over-range
Photometer Readings over-range
274
Final optical density exceeded
Final optical density exceeded
275
Initial optical density exceeded
Initial optical density exceeded
276
Photometer Mispositioned
Photometer gross positioning error
277
Photometer Mispositioned
Photometer fine positioning error
278
Photometer Source Lamp Problem Press Alt/M
Photometer source lamp off detected
279
Photometer Cannot Find Home
Photometer cannot find correct home phase
280
Photometer Failed to Align
Photometer cannot find negative reading
Dimension
DCIN-A04.840.01.03.02
01.17
Page 34 of 256
HC SV CS LD SD DOC
Troubleshooting Table
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “Photometer A to D
Problem” / Page 146)
( “Photometer Readings
Underrange” / Page 125)
( “Photometer Readings
Overrange” / Page 124)
( “Initial Optical Density
Exceeded” / Page 114)
( “Initial Optical Density
Exceeded” / Page 114)
( Photometer Misposi‐
tioned / Page 122)
( Photometer Misposi‐
tioned / Page 122)
( “Photometer Source
Lamp Off Detec‐
ted” / Page 126)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( Photometer Cannot
Find Alignment Cen‐
ter / Page 119)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
281
Error Message
Photometer Failed to Align
Photometer cannot find positive reading
282
Photometer failed to align
Photometer cannot find alignment center
283
Photometer unable to initialize
Photometer cannot adjust to phase offset
284
Unable to Establish Cuvette QC Limits
Cannot establish cuvette QC limits
285
Sample Carousel Mispositioned
Sample carousel incorrect transition count
286-289
These errors do not apply.
290
Insufficient Vacuum in Waste System
Vacuum not active during IMT activity
291
Insufficient Vacuum in Waste System
Vacuum not active during reagent activity
292
293
Troubleshooting Table
( Photometer Cannot
Find Alignment Cen‐
ter / Page 119)
( Photometer Cannot
Find Alignment Cen‐
ter / Page 119)
( Photometer Unable to
Initialize / Page 191)
( Unable to Establish
Cuvette Lim‐
its / Page 196)
( Sample Carousel
Movement / Page 209)
( Insufficient Vacuum
in Waste Sys‐
tem / Page 116)
( Insufficient Vacuum
in Waste Sys‐
tem / Page 116)
Reagent lid open detected during initialize or
processing
( “Reagent Lid Open
Detected During Initial‐
ize or Process‐
ing” / Page 134)
Temperature out of range
n/a
Reagent Lid Open
Reagent Temperature out of range
294
System Error
Illegal cuvette number for reagent delivery
( “System Error or Prob‐
Incorrect cartridge for reagent aspiration or prep‐ lem” / Page 91)
aration
295
System Error
296
Reagent 2 Ultrasonic Unable to Mix
Faulty reagent ultrasonic mix
297
© Siemens, 2017
Restricted
( “System Error or Prob‐
lem” / Page 91)
( “Faulty Reagent 2 Ul‐
trasonic
Mix” / Page 130)
This error does not apply.
DCIN-A04.840.01.03.02
01.17
Page 35 of 256
HC SV CS LD SD DOC
Dimension
35
36
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
298
Error Message
Sampler Ultrasonic Unable to Mix
Faulty sample ultrasonic mix
299
This error does not apply.
300
Waste Bottle Full
( “Low Water Sensor
Active” / Page 150)
Water Bottle Empty
Low water sensor active
302
( IMT A/D Time‐
out / Page 210)
IMT A to D Timeout
IMT A to D timeout
303
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
IMT Measurement Error
Sodium electrode unstable
304
IMT Measurement Error
Potassium electrode unstable
305
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
IMT Measurement Error
TCO2 electrode unstable
307
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
IMT Measurement Error
Sodium electrode drift
308
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
IMT Measurement Error
Potassium electrode drift
309
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
IMT Measurement Error
Chloride electrode drift
Dimension
DCIN-A04.840.01.03.02
01.17
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
IMT Measurement Error
Chloride electrode unstable
306
( “Faulty Sample Ultra‐
sonic Mix” / Page 139)
( “Waste Sensor Ac‐
tive” / Page 147)
Waste sensor active
301
Troubleshooting Table
Page 36 of 256
HC SV CS LD SD DOC
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
310
Error Message
( IMT Measurement Er‐
ror: “Sensor Unstable” or
“Sensor
Drift” / Page 93)
IMT measurement Error
TCO2 Electrode drift
311
IMT Sample Fluid Detect Failure
IMT air detected when fluid expected
312
IMT Standard Fluid Detect Failure
IMT air detected when fluid expected
313
IMT Sample Air Detect Failure
IMT fluid detected when air expected
314
Troubleshooting Table
IMT Standard Air Detect Failure
IMT fluid detected when air expected
( IMT Sample/Standard
Fluid Detect Fail‐
ure / Page 101)
( IMT Sample/Standard
Fluid Detect Fail‐
ure / Page 101)
( “IMT Fluid Detected
When Air Expec‐
ted” / Page 103)
( “IMT Fluid Detected
When Air Expec‐
ted” / Page 103)
315
( “Cannot Process
Cannot process HM/IMT tests if module deconfig‐ [module] Tests If Module
Deconfig‐
ured
ured” / Page 118)
316
DMW/Host Communication problem
Module Deconfigured
Cannot communicate with DMW/Host
317
DMW/Host Communication Problem
DMW/host communication port receiver error
318
DMW/Host Communication Problem
Received fourth NAK from DMW/host
319
DMW/Host Communication Problem
Received invalid message from DMW/host
DMW/Host Communication Problem
321
DMW/Host Communication Problem
Did not receive ACK or NAK from DMW/host
DMW/Host Result Rejected
DMW/host rejected results 50 times
© Siemens, 2017
Restricted
( Host Communica‐
tion / Page 94)
( Host Communication
(continued) / Page 96)
( Host Communica‐
tion / Page 94)
( Host Communica‐
Did not receive acceptance message from DMW/ tion / Page 94)
host
320
322
( Host Communica‐
tion / Page 94)
DCIN-A04.840.01.03.02
01.17
Page 37 of 256
HC SV CS LD SD DOC
( Host Communica‐
tion / Page 94)
( Host Communica‐
tion / Page 94)
Dimension
37
38
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
323
Error Message
DMW/Host Communication Problem
Received fourth ENQ from DMW/host
324
Module not ready
Sample Carousel Critical time missed
325
Module Recovering
Reagent carousel critical time missed
327
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Recovering
Sample critical time missed
330
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module not ready
IMT critical time missed
331
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Recovering
Block time missed
332
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Recovering
Reagent 2 block time missed
333
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Recovering
Sampler block time missed
334
Module Recovering
Reagent carousel block time missed
335
Module Recovering
Detector system block time missed
Dimension
DCIN-A04.840.01.03.02
01.17
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Recovering
Reagent critical time missed
329
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “System Error or Prob‐
lem” / Page 91)
System Error
Reagent carousel lost
328
( Host Communica‐
tion / Page 94)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module not ready
Cuvette critical time missed
326
Troubleshooting Table
Page 38 of 256
HC SV CS LD SD DOC
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
336
Error Message
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Not Ready
Cuvette block time missed
337
Module Not Ready
Sample carousel block time missed
338
( Segment Aborted
Press Alt/M / Page 195)
Segment Aborted
User aborted a segment
340
( User Aborted Process‐
ing / Page 204)
User Aborted Processing
User pressed interrupt key
341-344
These errors do not apply.
345
Fatal System/Disk Error
( “Could Not Open
File” / Page 113)
Could not open IO driver
346
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Recovering
IMT block time missed
339
Troubleshooting Table
IOC Communication Problem
IOC Illegal byte count
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
347
( “System Error or Prob‐
lem” / Page 91)
System Error
CSP error
348
IOC Communication Problem
Error on IO write
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
349
IOC Communication Problem
Unknown motor ID
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
Page 39 of 256
HC SV CS LD SD DOC
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
Dimension
39
40
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
350
Error Message
IOC Communication Problem
Unknown communication error
Troubleshooting Table
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
351
IOC Communication Problem
Unknown IOC error code
352
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
Fatal System/Disk Error
Getcomm error
353
( “Floppy not Ready” Er‐
rors / Page 106)
Floppy Not Ready
Could not open file
354
( “Could Not Open
File” / Page 113)
( “Floppy not Ready” Er‐
rors / Page 106)
Fatal System/Disk Error
Could not open IMP
355-358
These errors do not apply.
359
Fatal System/Disk Error
( “Could Not Open
File” / Page 113)
( “Floppy not Ready” Er‐
rors / Page 106)
Bad IMP write
360
( “Floppy not Ready” Er‐
rors / Page 106)
Fatal System/Disk Error
Bad IMP read
361
( “Floppy not Ready” Er‐
rors / Page 106)
Failed to Read File from Disk
Failed on file read
362
( “Floppy not Ready” Er‐
rors / Page 106)
Failed to Read File from Disk
Failed on file long read
363
Failed to Read File from Disk
Failed to read checksum value
364
Dimension
( “Floppy not Ready” Er‐
rors / Page 106)
( “Floppy not Ready” Er‐
rors / Page 106)
Disk File Checksum Error
Checksum error on disk files
365
( Unknown Er‐
ror / Page 203)
This error does not apply.
DCIN-A04.840.01.03.02
01.17
Page 40 of 256
HC SV CS LD SD DOC
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
366
Error Message
( “Floppy not Ready” Er‐
rors / Page 106)
Failed to Write File to Disk
Failed on disk file write
367
( “Floppy not Ready” Er‐
rors / Page 106)
Failed to Write File to Disk
Failed on disk file long write
368
369
Troubleshooting Table
Failed to write checksum value
( “Floppy not Ready” Er‐
rors / Page 106)
Failed to write NV ram
n/a
Failed to Write File to Disk
NV ram write failure
370
( “Floppy not Ready” Er‐
rors / Page 106)
Fatal System/Disk Error
Fatal system signal caught
371
Unable to Form Cuvettes
Heat torch thermocouple open
372
( “Printer Off
Line” / Page 127)
Printer Off Line
Printer off line
373
( “Floppy not Ready” Er‐
rors / Page 106)
Floppy error
Floppy drive A read error
374
( “Floppy not Ready” Er‐
rors / Page 106)
Floppy error
Floppy drive A write error
375-376
These errors do not apply.
377
Sample Carousel Mispositioned
Incorrect sample position for colorimetric analy‐
sis
378
Required Segment Not In Position
Incorrect sample position for IMT analysis
379
Sample Carousel Mispositioned
Illegal sample cup number
380
Insufficient Vacuum in waste system
Vacuum not active during sampler activity
381
Reagent Preparation Error
Process error during preparation
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
( “Heat Torch Thermo‐
couple
Open” / Page 145)
Page 41 of 256
HC SV CS LD SD DOC
( Incorrect Sample
Cup / Page 137)
( Incorrect Sample
Cup / Page 137)
( Incorrect Sample
Cup / Page 137)
( Insufficient Vacuum
in Waste Sys‐
tem / Page 116)
( “Process Error During
Preparation” / Page 135)
Dimension
41
42
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
382
Error Message
Reagent Preparation Error
Prepared reagent failed quality assurance
383
Insufficient IMT Consumables
IMT consumable required
384
386
( “Prepared Reagent
Failed Quality Assur‐
ance” / Page 136)
( “IMT Consumable Re‐
quired” / Page 115)
( “IMT Failed Autocali‐
bration” / Page 100)
IMT Failed to Calibrate
IMT failed autocalibration
385
Troubleshooting Table
Sampler ultrasonic retry required
( “Faulty Sample Ultra‐
sonic Mix” / Page 139)
Reagent 2 ultrasonic soft error
n/a
Sampler Ultrasonic soft error
Reagent ultrasonic retry required
387
Instrument power interrupted
Momentary power failure detected
388
Instrument power interrupted
Momentary power failure detected
389
Insufficient Sample
Photometric sampler cannot reach the sample
390
391
( Power to instrument
interrupted / Page 223)
( Power to instrument
interrupted / Page 223)
( Insufficient Sam‐
ple / Page 187)
( Level Sense Er‐
ror / Page 188)
No sample
( Insufficient Sam‐
ple / Page 187)
Sample Fluid Detect Obstruction
n/a
No Sample Found During Level Sense
( Level Sense Er‐
ror / Page 188)
Sample Fluid Detect Obstruction
392
Ultrasonic Problem During Level Check
n/a
Ultrasonic Problem During Level Check
393
Incorrect Voltage During Level Check
n/a
Incorrect Voltage During Level Check
394
Reagent 1 Probe Lost Steps
Reagent 1 probe lost steps seeking home
Dimension
DCIN-A04.840.01.03.02
01.17
Page 42 of 256
HC SV CS LD SD DOC
( “[module name] Lost
Steps” / Page 86)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
395
Error Message
Reagent 1 Carriage Lost Steps
Reagent 1 carriage lost steps seeking home
396
Reagent 1 Metering Pump Lost Steps
Reagent 1 small pump lost steps seeking home
397
Reagent 1 Flush Pump Lost Steps
Reagent 1 large pump lost steps seeking home
398
Reagent 1 Ultrasonic Unable to Mix
Faulty reagent 1 ultrasonic mix
399
Water Bottle Cable Disconnected
Hi and low water sensors simultaneously active
400
Water Bottle Failed to Fill
Timeout occurred before high water sensor ac‐
tive
401
Reagent 2 Unable to Recover
Reagent 2 failed to recover after process error
402
Reagent 1 Unable to Recover
Reagent 1 failed to recover after process error
403
Sampler Unable to Recover
Sampler failed to recover after process error
404
IMT Module Unable to Recover
IMT module failed to recover after process error
405
QC database corrupted
QC database failed integrity check
406
Failed to initialize QC database
Failure detected when initializing QC database
407
System error with QC database
Unexpected error with QC database
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
Page 43 of 256
HC SV CS LD SD DOC
Troubleshooting Table
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “Faulty Reagent 1 Ul‐
trasonic
Mix” / Page 128)
( “Hi and Low Water
Sensors Simultaneously
Active” / Page 148)
( “Timeout Occurred
Before High Water Sen‐
sor Active” / Page 149)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( “Failure Detected
When Initializing QC Da‐
tabase” / Page 112)
( “Failure Detected
When Initializing QC Da‐
tabase” / Page 112)
( “Failure Detected
When Initializing QC Da‐
tabase” / Page 112)
Dimension
43
44
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
408
Error Message
Re-Initialize QC database
QC database reinitialized – all data cleared
409
QC database removed
QC database removed after found unusable
410
Unable to Get Photometer Reading
Filter wheel position sensor not received
411
Unable to Get Photometer Reading
Filter wheel home sensor not received
412
Unable to Get Photometer Reading
Filter wheel not spinning or speed incorrect
413
414
Troubleshooting Table
( “Failure Detected
When Initializing QC Da‐
tabase” / Page 112)
( “Failure Detected
When Initializing QC Da‐
tabase” / Page 112)
( Unable to Get Photo‐
meter Read‐
ing / Page 202)
( Unable to Get Photo‐
meter Read‐
ing / Page 202)
( Unable to Get Photo‐
meter Read‐
ing / Page 202)
No measurement signal
( Unable to Get Photo‐
meter Read‐
ing / Page 202)
AtoD Voltage Check Failed
n/a
Unable to Get Photometer Reading
AtoD reference voltages incorrect
415
Photometer Measurement Check Failed
Photometric QC readings not stable
416
System Error
Illegal cuvette number for sample delivery
417
Sample Carousel Moved on Instrument
Sample carousel moved by user
418
Sample Carousel Bumped
Sample carousel - slight movement detected
419
Slow Heat Torch Warm-up
Heat torch warm-up exceeded allotted time—
cuvette not used
420
Sample lid open
Sample lid open detected during initializing or
processing
Dimension
DCIN-A04.840.01.03.02
01.17
Page 44 of 256
HC SV CS LD SD DOC
( “Photometric QC
Readings Not Sta‐
ble” / Page 121)
( “System Error or Prob‐
lem” / Page 91)
( Sample Carousel
Movement / Page 209)
( Sample Carousel
Movement / Page 209)
( “Heat Torch Timed
Out” / Page 107)
( “Sample Lid Open De‐
tected During Initialize or
Processing” / Page 138)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
421
Error Message
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module Recovering
Reagent 1 block time missed
422
External Printer Off Line
External printer unable to receive data
423
Backup Battery Low
Low battery voltage – schedule maintenance
424
Monopump Piston communication Problem
Monopump piston stuck on position
426
Monopump piston cannot find home
Monopump piston sensor did not turn on or pis‐
ton did not move (cfh)
427
Monopump Piston communication Problem
Monopump piston probe illegal error code
428
Monopump piston cannot find home
Monopump piston sensor problem or piston did
not move (soh)
429
Monopump piston lost steps
Monopump piston lost steps (mfh)
430
Monopump piston lost steps
Monopump piston lost steps (mth)
431
Monopump valve communication problem
Monopump valve stuck on position
432
Monopump valve cannot find home
Monopump valve sensor did not turn on or did
not move (cfh)
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
( External Printer Off
Line / Page 183)
( Low Battery Voltage –
Schedule Mainte‐
nance / Page 208)
( Unknown Er‐
ror / Page 203)
System Error
Unknown error code
425
Troubleshooting Table
Page 45 of 256
HC SV CS LD SD DOC
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
Dimension
45
46
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
433
Error Message
Monopump valve communication problem
Monopump valve illegal error code
434
Monopump valve cannot find home
Monopump valve sensor problem or valve did
not move (soh)
435
Monopump valve lost steps
Monopump valve lost steps (mfh)
436
Monopump valve lost steps
Monopump valve lost steps (mth)
437
Unable to Get Photometer Reading
No reference signal
438
Sample Arm Mispositioned
Sample arm gross positioning error
442
Sample Arm Mispositioned
Sample arm fine positioning error
443
445
( “[module name] Lost
Steps” / Page 86)
( Unable to Get Photo‐
meter Read‐
ing / Page 202)
( Sample Arm Misposi‐
tioned / Page 193)
( Sample Arm Misposi‐
tioned / Page 193)
( 24 Volts Not Func‐
tional / Page 178)
24 Volts Not Functional
24 volts would not turn on
444
( “[module name] Lost
Steps” / Page 86)
( Unable to Form Cuv‐
ettes / Page 200)
Unable to Form Cuvettes
Heat torch A/D error
441
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( Unable to Form Cuv‐
ettes / Page 200)
Unable to Form Cuvettes
Heat torch heater open
440
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( Unable to Form Cuv‐
ettes / Page 200)
Unable to Form Cuvettes
Air compressor not on
439
Troubleshooting Table
Aliquot wheel block time missed
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Incorrect destination/position requested for Ali‐
quot wheel
( “System Error or Prob‐
lem” / Page 91)
Module not ready
Invalid position requested for aliquot wheel
Dimension
DCIN-A04.840.01.03.02
01.17
Page 46 of 256
HC SV CS LD SD DOC
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
446
Error Message
Aliquot wheel moved from expected location
Aliquot wheel moved before IMT access
447
Aliquot wheel moved from expected location
Aliquot wheel moved before sampler access
Troubleshooting Table
( “System Error or Prob‐
lem” / Page 91)
( “System Error or Prob‐
lem” / Page 91)
448
Aliquot wheel did not move to expected location ( “[module name] Lost
Steps” / Page 86)
Aliquot wheel mispositioned during IMT access
449
Aliquot wheel did not move to expected location ( “[module name] Lost
Aliquot wheel mispositioned during sampler ac‐ Steps” / Page 86)
cess
450
Required aliquot sample not in position
Incorrect aliquot hole for IMT delivery
451
Required aliquot sample not in position
Incorrect aliquot hole for IMT Urine dilution
452
Required aliquot sample not in position
Incorrect aliquot hole for IMT Photometric dilu‐
tion
453
Required aliquot sample not in position
Incorrect aliquot hole for sample aspiration
454
Aliquot module unable to recover
Aliquot wheel failed to recover after process er‐
ror
455
Level sense error
IMT probe sensed sample fluid level too soon
during level check
457
IMT arm not in expected position
IMT arm moved from expected position
458
IMT arm Mispositioned
IMT arm not positioned at expected location
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
( “System Error or Prob‐
lem” / Page 91)
( “System Error or Prob‐
lem” / Page 91)
( “System Error or Prob‐
lem” / Page 91)
( “System Error or Prob‐
lem” / Page 91)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
Module not ready
IMT arm block time missed
456
( “System Error or Prob‐
lem” / Page 91)
Page 47 of 256
HC SV CS LD SD DOC
( Level Sense Er‐
ror / Page 188)
( “System Error or Prob‐
lem” / Page 91)
( “[module name] Lost
Steps” / Page 86)
Dimension
47
48
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
459
Error Message
Insufficient Vacuum in Waste System
Vacuum not active during IMT activity
460
IMT arm Mispositioned
IMT arm cannot move to that position
461-463
These errors do not apply to the Dimension® RxL
464
Required Segment Not in Position
Incorrect sample position for segment to AW as‐
piration
465
Required Segment Not in Position
Incorrect sample position for level sense
Required Segment Not in Position
467
Module Recovering
IMT aliquot critical time missed
Module Recovering
IMT dilution aliquot critical time missed
469
Module Recovering
IMT photo dilution carousel critical time missed
470
Module Recovering
IMT—module critical time missed
471
IMT arm module unable to recover
IMT arm failed to recover after process error
472
Insufficient Sample for Ordered Tests
Insufficient sample for ordered tests
473
System Printer Power Is Off
Printer power appears to be off
Dimension
( Insufficient Vacuum
in Waste Sys‐
tem / Page 116)
( “System Error or Prob‐
lem” / Page 91)
( Required Segment
Not in Posi‐
tion / Page 192)
( Required Segment
Not in Posi‐
tion / Page 192)
( Required Segment
Incorrect sample position for IMT dilution aspira‐ Not in Posi‐
tion / Page 192)
tion
466
468
Troubleshooting Table
DCIN-A04.840.01.03.02
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HC SV CS LD SD DOC
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “System Error or Prob‐
lem” / Page 91)
( Insufficient Sam‐
ple / Page 187)
( Level Sense Er‐
ror / Page 188)
( “System Printer Power
Is Off” / Page 164)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
474
Error Message
System Printer Paper Is Empty
Check system printer—Paper empty light is on
475
System Printer Error Light Is On
Check system printer—Error light is on
476
Photometer Cannot Access Cuvette
Photometer cannot read past position 63
477
Photometer Unable to Initialize
Photometer needs dark current calibration
478
Photometer Outer/Inner Detector Error
Photometer cannot turn outer detector on/off
479
Photometer Outer/Inner Detector Error
Photometer inner/outer readings out of range
480
Photometer Unable to Initialize
Photometer needs source lamp calibration
481
Photometer Unable to Initialize
Photometer needs mAU offset calibration
482
Photometer Unable to Initialize
Photometer needs dark and lamp and mAU off‐
sets calibration
483
Aliquot Wheel cover must be lowered
Aliquot wheel cover was left in the up position
484
Error in Setting Up Bar Coded Tube Sample
Host computer off line
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
Troubleshooting Table
( “System Printer Paper
Is Empty” / Page 165)
( “System Printer Error
Light Is On” / Page 166)
( Photometer Cannot
Access Cuv‐
ette / Page 189)
( Photometer Unable to
Initialize / Page 191)
( Photometer Outer/
Inner Detector Er‐
ror / Page 190)
( Photometer Outer/
Inner Detector Er‐
ror / Page 190)
( Photometer Unable to
Initialize / Page 191)
( Photometer Unable to
Initialize / Page 191)
( Photometer Unable to
Initialize / Page 191)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Host Communica‐
tion / Page 94)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
Page 49 of 256
HC SV CS LD SD DOC
Dimension
49
50
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
485
Error Message
Error in Setting Up Bar Coded Tube Sample
Host computer unable to respond
486
Error in Setting Up Bar Coded Tube Sample
Sample memory limit exceeded. Try again later
487
Error in Setting Up Bar Coded Tube Sample
Result memory limit exceeded. Try again later
488
Error in Setting Up Bar Coded Tube Sample
Bar coded sample lacks any sample ID informa‐
tion
489
Error in Setting Up Bar Coded Tube Sample
Bar coded sample lacks sample number
490
Error in Setting Up Bar Coded Tube Sample
Bar coded sample lacks sample fluid type
491
Error in Setting Up Bar Coded Tube Sample
Bar coded sample lacks test method type
492
Error in Setting Up Bar Coded Tube Sample
LIS/host unknown error code
Error in Setting Up Bar Coded Tube Sample
494
Temperature Out of Range
Thermal chamber control temperature problem
Temperature Out of Range
Thermal chamber heater open
Dimension
( Host Communica‐
tion / Page 94)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Host Communica‐
tion / Page 94)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Error in Setting Up Bar
Coded Tube Sam‐
ple / Page 181)
( Error in Setting Up Bar
Bar coded tube found at an already assigned po‐ Coded Tube Sam‐
ple / Page 181)
sition
493
495
Troubleshooting Table
DCIN-A04.840.01.03.02
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HC SV CS LD SD DOC
( Temperature Out of
Range / Page 197)
( Temperature Out of
Range / Page 197)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
496
Error Message
Temperature Out of Range
Ambient compensation temperature problem
497
Temperature Out of Range
Cuvette ring temperature problem
498
Temperature Out of Range
Cuvette ring cooling fan motor problem
499
Temperature Out of Range
Reagent tray temperature problem
500
IMT Fatal Measurement Error
IMT A to D drifting
501
IMT Fatal Measurement Error
IMT invalid test frequency
502
Segment Aborted
Processing segment has been replaced with a
new segment
Troubleshooting Table
( Temperature Out of
Range / Page 197)
( Temperature Out of
Range / Page 197)
( Temperature Out of
Range / Page 197)
( Temperature Out of
Range / Page 197)
( IMT A/D Drift/Invalid
Test Frequen‐
cy / Page 211)
( IMT A/D Drift/Invalid
Test Frequen‐
cy / Page 211)
( Segment or Sample
Aborted by
User / Page 179)
503
( Segment or Sample
Bar coded tube on processing segment has been Aborted by
User / Page 179)
replaced
504
Segment Aborted
Segment Aborted
Processing segment has been moved
505
Segment Aborted
Processing segment has been removed
506
Segment Aborted
Processing bar coded tube has been moved
507
User Aborted Processing
User deleted all processing segments
508
Bad Cuvettes Repeatedly Formed
Five sequential bad cuvette QCs
© Siemens, 2017
Restricted
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Page 51 of 256
HC SV CS LD SD DOC
( Segment or Sample
Aborted by
User / Page 179)
( Segment or Sample
Aborted by
User / Page 179)
( Segment or Sample
Aborted by
User / Page 179)
( User Aborted Process‐
ing / Page 204)
( “Bad Cuvette
QC” / Page 111)
Dimension
51
52
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
509
Error Message
( IMT Module Recover‐
ing / Page 216)
Module Recovering
IMT calibration not valid
510
( IMT Module Recover‐
ing / Page 216)
Module Recovering
IMT in error for test
511
Level sense error
Unexpected level detect trigger
512
Aliquot wheel cannot find home
Aliquot wheel defective, replace with new one
513
Communication Problem
Cannot reset control boards or start token pass‐
ing
514
Communication Problem
Cannot initialize (download software to) control
boards
515
Auto Cartridge Loader Error
Cartridge detected during unloading process
516
Temperature Out of Range
Cuvette ring cooling problem
Dimension
Troubleshooting Table
517
This error does not apply to the Dimension® RxL
518
Sample Arm Mispositioned
519
System Error – Please Contact the Technical As‐
sistance CenterError allocating result buffer
520
Sample Lid Open
521
Sample Lid Open
( IMT probe failed to re‐
liably detect fluid lev‐
el / Page 221)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Communication Prob‐
lem / Page 180)
( Communication Prob‐
lem / Page 180)
( Auto Cartridge Loader
Error / Page 212)
( Temperature Out of
Range / Page 197)
( Sample arm not posi‐
tioned
at expected loca‐
Sampler arm not positioned at expected location
tion / Page 214)
( System Er‐
ror / Page 218)
( “Sample Lid Open De‐
Sample lid open detected initialize or processing tected During Initialize or
Processing” / Page 138)
( “Sample Lid Open De‐
Sample lid open detected initialize or processing tected During Initialize or
Processing” / Page 138)
DCIN-A04.840.01.03.02
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© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
Error Message
( “Sample Lid Open De‐
tected
During Initialize or
Sample lid open detected initialize or processing
Processing” / Page 138)
522
Sample Lid Open
523
Module Recovering
524
Troubleshooting Table
Reagent loader block time missed
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
IMT Failed To Auto Align
n/a
Auto align failed to sense Std B alignment fluid
525
Turned off vacuum pump, Insufficient vacuum in ( Insufficient Vacuum
waste
Error / Page 215)
Insufficient vacuum detected while monitoring
system
526-535
These errors do not apply.
536
Failed IMT pump alignment
537
Whole Blood LIS Interface Error
( “IMT Fluid Detected
Failed to find fluid detect during IMT pump align When Air Expec‐
ted” / Page 103)
Sample must be in SSC, only whole blood meth‐
ods, LIS fluid W
538
( Segment or Sample
Aborted by
User / Page 179)
Sample Aborted
User aborted a sample
539
( Whole Blood LIS Inter‐
face Error / Page 251)
IMT rotary valve communication problem
IMT rotary valve stuck on position
( “IMT Rotary Valve Sen‐
sor Problem or Valve Did
Not Move” / Page 151)
( “IMT Rotary Valve Sen‐
sor Did Not Turn On or
Valve Did Not
Move” / Page 153)
540
IMT Rotary Valve Cannot Find Home
IMT rotary valve sensor did not turn on or valve
did not move
541
IMT Rotary Valve Communication Problem
IMT rotary valve illegal error code
© Siemens, 2017
Restricted
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HC SV CS LD SD DOC
( “IMT Rotary Valve Sen‐
sor Did Not Turn On or
Valve Did Not
Move” / Page 153)
( “IMT Rotary Valve Ille‐
gal Error
Code” / Page 154)
Dimension
53
54
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
542
Error Message
IMT Rotary Valve Cannot Find Home
IMT rotary valve sensor problem or valve did not
move
543
( “IMT Rotary Valve Lost
Steps (mfh) or
(mth)” / Page 152)
IMT Rotary Valve Lost Steps
IMT rotary valve lost steps
545
IMT Failed to Detect Flush Fluid
IMT failed to detect flush fluid
546
Insufficient/Excess IMT Diluent in Port
Insufficient/excess IMT diluent in port
547
IMT Failed to Auto Align
Auto align failed to sense Std A alignment fluid
548
Module Recovering
Incubation wheel block time missed
549
Incubation wheel mispositioned
Incubation wheel incorrect transition count
550
( “IMT Rotary Valve Sen‐
sor Problem or Valve Did
Not Move” / Page 151)
( “IMT Rotary Valve Lost
Steps (mfh) or
(mth)” / Page 152)
IMT Rotary Valve Lost Steps
IMT rotary valve lost steps
544
Troubleshooting Table
Incubation Wheel Lost While Processing
Incubation wheel not on home when expected
( “IMT Failed to Detect
Flush Fluid” / Page 155)
( “Insufficient/Excess
IMT Diluent in
Port” / Page 156)
( “Auto Align Failed to
Sense Std A Alignment
Fluid” / Page 157)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( Incubation Wheel Mis‐
positioned / Page 185)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( Incubation Wheel Lost
While Process‐
ing / Page 184)
551
Incubation Wheel Home Sensor
Incubation Wheel home detected at two posi‐
tions
552
Incubation Wheel Not Detected
Incubation Wheel home sensor on when not
home
Dimension
DCIN-A04.840.01.03.02
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HC SV CS LD SD DOC
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
553
Error Message
Incubation Wheel Not Detected
Incubation Wheel off position at end of motion
554
Incubation Wheel Unable To Recover
Incubation Wheel failed to recover
555
Module Recovering
Wash Station block time missed
556
Wash Probe Lost Steps
Wash probe lost steps seeking home
557
Wash Station Unable to Recover
Wash Station failed to recover
558
Wash Wheel Mispositioned
Wash Wheel incorrect transition count
559
Wash wheel off position
Wash wheel off position at start of motion
560
Wash wheel off position
Wash wheel off position at end of motion
561
HM System Not Ready
Incorrect vessel during HM wash
562
HM System Not Ready
Incorrect vessel for reagent delivery
563
HM System Not Ready
Incorrect vessel for sample delivery
Insufficient diluent for auto-dilution
565
Vessel Wheel Full
All vessels allocated – hit Reset to restart
Reagent Cleaner Bottle Empty
Low reagent cleaner sensor active
© Siemens, 2017
Restricted
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( “Critical Time Missed”
or “Block Time
Missed” / Page 97)
( “[module name] Lost
Steps” / Page 86)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( Wash Wheel Misposi‐
tioned / Page 207)
( Wash Wheel Misposi‐
tioned / Page 207)
( Wash Wheel Misposi‐
tioned / Page 207)
( HM System Not
Ready / Page 176)
( HM System Not
Ready / Page 176)
( HM System Not
Ready / Page 176)
( “IMT Consumable Re‐
No enzyme diluent reagent available for dilution quired” / Page 115)
564
566
Troubleshooting Table
DCIN-A04.840.01.03.02
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Page 55 of 256
HC SV CS LD SD DOC
( Vessel Wheel
Full / Page 206)
( Bottle Emp‐
ty / Page 175)
Dimension
55
56
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
567
Error Message
Sample Cleaner Bottle Empty
Low sample cleaner sensor active
568
Reagent Probe Cleaner Not Detected
Reagent cleaner not detected during system
check
569
Sample Probe Cleaner Not Detected
Sample cleaner not detected during system
check
570
Chemistry Wash Bottle Empty
Low wash buffer sensor active
571
Sample Probe Mispositioned
Sample probe gross positioning error
574
Sample Probe Mispositioned
Sample probe fine positioning error
575
Vessel Transfer Unable to Recover
Vessel Transfer failed to recover
576
Vessel Track Interference
Vessel stuck in track during loading
577
Vessel Shuttle Guide Problem
Vessel shuttle guide stuck, will not engage
578
Vessel Shuttle Guide Problem
Vessel shuttle guide stuck, will not retract
579
Dimension
( “[component] Probe
Cleaner Not Detected
During System
Check” / Page 168)
( “[component] Probe
Cleaner Not Detected
During System
Check” / Page 168)
( Bottle Emp‐
ty / Page 175)
( “Vessel Present Time‐
out” / Page 169)
Vessel track empty
Vessel present timeout
573
( Bottle Emp‐
ty / Page 175)
( “Vessel Present Time‐
out” / Page 169)
Vessel feeder empty
Vessel feeder timeout
572
Troubleshooting Table
( Sample Probe Mispo‐
sitioned / Page 194)
( Sample Probe Mispo‐
sitioned / Page 194)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( Vessel Track Interfer‐
ence / Page 205)
( “Vessel Shuttle Guide
Stuck” / Page 170)
( “Vessel Shuttle Guide
Stuck” / Page 170)
( “[module name] Lost
Vessel Transfer lost steps moving to wash wheel Steps” / Page 86)
Vessel Transfer Lost Steps
DCIN-A04.840.01.03.02
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© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
580
Error Message
Vessel Transfer Lost Steps
Vessel Transfer lost steps moving to incubation
wheel
581
Check Reaction Vessel Waste – Reset counter
Check reaction vessel waste – reset counter
582
Temperature Out of Range
Incubation Wheel temperature out of range
583
Vessel Mixer Failure
Vessel mixer 1 – No revolutions detected
584
Vessel Mixer Failure
Vessel mixer 2 – No revolutions detected
585
Wash aspirate failure
Vessel aspirator 1 – no pressure detected
586
Wash Aspirator Failure
Vessel aspirator 1 – possible obstruction
587
Wash aspirate failure
Vessel aspirator 2 – no pressure detected
588
Wash Aspirator Failure
Vessel aspirator 2 – possible obstruction
589
Vessel Mixer Unable to Recover
Vessel mixer failed to recover
590
HM board communication problem
Vessel Transfer stuck on position
591
Vessel Transfer Cannot Find Home
Vessel transfer cannot find home
© Siemens, 2017
Restricted
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HC SV CS LD SD DOC
Troubleshooting Table
( “[module name] Lost
Steps” / Page 86)
( “Check reaction vessel
waste – Reset coun‐
ter” / Page 171)
( “Incubate wheel tem‐
perature out of
range” / Page 172)
( “Vessel mixer – No
revolutions detec‐
ted” / Page 173)
( “Vessel mixer – No
revolutions detec‐
ted” / Page 173)
( “Vessel Aspirator –
Possible Obstruc‐
tion” / Page 174)
( “Vessel Aspirator –
Possible Obstruc‐
tion” / Page 174)
( “Vessel Aspirator –
Possible Obstruc‐
tion” / Page 174)
( “Vessel Aspirator –
Possible Obstruc‐
tion” / Page 174)
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
Dimension
57
58
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
592
Error Message
HM board communication problem
Vessel transfer illegal error code
593
Vessel Transfer Cannot Find Home
Vessel Transfer stuck on home
594
Vessel Transfer Lost Steps
Vessel Transfer lost steps moving from home
595
Vessel Transfer Lost Steps
Vessel Transfer lost steps moving to home
596
HM board communication problem
Wash probe stuck on position
597
Wash Probe Cannot Find Home
Wash Probe cannot find home
598
HM Board Communication Problem"
Wash Probe illegal error code
599
Wash Probe Cannot Find Home
Wash Probe stuck on home
600
Wash Probe Lost Steps
Wash Probe lost steps moving from home
601
Wash Probe Lost Steps
Wash Probe lost steps moving to home
602
HM board communication problem
Wash wheel stuck on position
Dimension
DCIN-A04.840.01.03.02
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HC SV CS LD SD DOC
Troubleshooting Table
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
603
Error Message
Wash Wheel Cannot Find Home
Wash Wheel cannot find home
604
HM board communication problem
Wash wheel illegal error code
605
Wash Wheel Cannot Find Home
Wash Wheel stuck on home
606
Wash Wheel Mispositioned
Wash Wheel lost steps moving from home
607
608
Troubleshooting Table
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
Wash Wheel lost steps moving to home
( “[module name] Lost
Steps” / Page 86)
Wash Rotary Valve Cannot Find Position
n/a
Wash Wheel Mispositioned
Wash Rotary Valve stuck on position
609
Wash Rotary Valve Cannot Find Home
n/a
Wash Rotary Valve cannot find home
610
HM Board Communication Problem
n/a
Wash Rotary Valve illegal error code
611
Wash Rotary Valve Cannot Find Home
n/a
Wash Rotary Valve stuck on home
612
Wash Rotary Valve Lost Steps
n/a
Wash Rotary Valve lost steps moving from home
613
Wash Rotary Valve Lost Steps
n/a
Wash Rotary Valve lost steps moving to home
614
HM board communication problem
Incubation wheel stuck on position
615
Incubation Wheel Cannot Find Home
Incubation Wheel cannot find home
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
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HC SV CS LD SD DOC
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
Dimension
59
60
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
616
Error Message
HM board communication problem
Incubation wheel illegal error code
617
Incubation Wheel Cannot Find Home
Incubation wheel stuck on home
618
Incubation Wheel Mispositioned
Incubation wheel lost steps moving from home
619
Incubation Wheel Mispositioned
Incubation wheel lost steps moving to home
620
HM board communication problem
Wash pump stuck on position
621
Wash Pump Cannot Find Home
Wash pump cannot find home
622
HM board communication problem
Wash pump illegal error code
623
Wash Pump Cannot Find Home
Wash pump stuck on home
624
Wash Pump Lost Steps
Wash pump lost steps moving from home
625
626
Troubleshooting Table
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
Wash pump lost steps moving to home
( “[module name] Lost
Steps” / Page 86)
HM Board Communication Problem
n/a
Wash Pump Lost Steps
HM board IOC 3 stuck on position
627
HM Board Communication Problem
n/a
HM board IOC 3 cannot find home
Dimension
DCIN-A04.840.01.03.02
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© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
628
Error Message
HM Board Communication Problem
Troubleshooting Table
n/a
HM board IOC 3 illegal error code
629
HM Board Communication Problem
n/a
HM board IOC 3 stuck on home
630
HM Board Communication Problem
n/a
HM board IOC 3 lost steps moving from home
631
HM Board Communication Problem
n/a
HM board IOC 3 lost steps moving to home
632
HM Board Communication Problem
n/a
HM board IOC 4 stuck on position
633
HM Board Communication Problem
n/a
HM board IOC 4 cannot find home
634
HM Board Communication Problem
n/a
HM board IOC 4 illegal error code
635
HM Board Communication Problem
n/a
HM board IOC 4 stuck on home
636
HM Board Communication Problem
n/a
HM board IOC 4 lost steps moving from home
637
HM Board Communication Problem
n/a
HM board IOC 4 lost steps moving to home
638
Vessel Transfer communication problem
Vessel Transfer communication error
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
639
Cannot communicate to IO boards
Vessel Transfer board test failed
640
System error
Vessel transfer system problem
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
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( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
Dimension
61
62
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
641
Error Message
Vessel transfer communication problem
Vessel transfer timeout on IOC read
642
Wash probe communication problem
wash probe communication error
Troubleshooting Table
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
643
Cannot communicate to IO boards
Wash probe test failed
644
( “System Error or Prob‐
lem” / Page 91)
System error
Wash probe system problem
645
Wash probe communication problem
Wash probe timeout on IOC read
646
( “[module name]
Board Test
Failed” / Page 88)
Wash wheel communication problem
Wash wheel communication error
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
647
Cannot communicate to IO boards
Wash wheel board test failed
648
( “System Error or Prob‐
lem” / Page 91)
System error
Wash wheel system problem
649
Wash wheel communication problem
Wash wheel timeout on IOC read
Dimension
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( “[module name]
Board Test
Failed” / Page 88)
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( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
650
Error Message
Wash Rotary valve communication problem
Wash rotary valve communication error
Troubleshooting Table
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
651
Cannot communicate to IO boards
Wash rotary valve board test failed
652
System error
Wash rotary valve system problem
653
Wash Rotary valve communication problem
Wash rotary valve timeout on IOC read
654
Incubation wheel communication problem
Incubation wheel communication error
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
655
Cannot communicate to IO boards
Incubation wheel board test failed
656
System error
Incubation wheel system problem
657
Incubation wheel communication problem
Incubation wheel timeout on IOC read
658
Wash pump communication problem
Wash pump communication error
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
( Communication Prob‐
lem / Page 180)
© Siemens, 2017
Restricted
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Page 63 of 256
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Dimension
63
64
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
659
Error Message
Cannot communicate to I/O boards
Wash pump board test failed
660
662
( “[module name]
Board Test
Failed” / Page 88)
( “System Error or Prob‐
lem” / Page 91)
System error
Wash pump system problem
661
Troubleshooting Table
Wash pump timeout on IOC read
( “Communication
Problem or Error” or
“Time Out on IOC
Read” / Page 89)
HM Board Communication Problem
n/a
Wash pump communication problem
HM board IOC 3 communication error
665
HM Board Communication Problem
n/a
HM board IOC 3 Timeout on IOC read
666
HM Board Communication Problem
n/a
HM Board IOC 4 communication error
667
HM Board Communication Problem
n/a
HM Board IOC 4 Board test failed
668
HM Board Communication Problem
n/a
HM Board IOC 4 System problem
669
HM Board Communication Problem
n/a
HM Board IOC 4 Timeout on IOC rea
670
Vessel feeder problem
Vessel feeder track sensor stuck on full
671
( “Bad Cuvette
QC” / Page 111)
HM Assay Failed Cuvette QC
HM assay failed cuvette QC
672
673
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
Insufficient/excess IMT diluent in port
( “Insufficient/Excess
IMT Diluent in
Port” / Page 156)
IMT Sample Fluid Bubble Detect Failure
n/a
Insufficient/Excess IMT Diluent in Port
MetaboLYTE bubble detected when sample fluid
expected
Dimension
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Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
674
Error Message
IMT Measurement Error
Troubleshooting Table
n/a
MetaboLYTE Temperature Measurement Error
675
IMT Measurement Error
n/a
Glucose voltage out of range
676
RMS reagent vertical cannot find position
RMS reagent probe vertical motion or sensor
problem (sop)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
677
RMS reagent vertical cannot find home
RMS reagent probe vertical motion or sensor
problem (cfh)
678
IOC communication problem
RMS reagent probe vertical illegal error code
679
RMS reagent vertical cannot find home
RMS reagent probe vertical motion or sensor
problem (soh)
680
RMS reagent vertical lost position
RMS reagent probe vertical lost steps (mfh)
681
RMS reagent vertical lost position
RMS reagent probe vertical lost steps (mth)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
682
( “[module name] Sen‐
RMS reagent probe radial motion or sensor prob‐ sor Problem or Module
Did Not
lem (sop)
Move" / Page 82)
683
RMS reagent radial cannot find home
684
IOC communication problem
RMS reagent radial cannot find position
( "[module name] Sen‐
RMS reagent probe radial motion or sensor prob‐ sor Did Not Turn On or
Module Did Not Move
lem (cfh)
(cfh)" / Page 84)
RMS reagent probe radial illegal error code
© Siemens, 2017
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( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
Dimension
65
66
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
Error Message
685
( “[module name] Sen‐
sor
Problem or Module
RMS reagent probe radial motion or sensor prob‐
Did Not
lem (soh)
Move" / Page 82)
686
RMS reagent radial lost position
RMS reagent radial cannot find home
RMS reagent probe radial lost steps (mfh)
687
RMS reagent radial lost position
RMS reagent probe radial lost steps (mth)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
RMS flush pump motion or sensor problem (sop) sor Problem or Module
Did Not
Move" / Page 82)
688
RMS Flush Pump Cannot Find Position
689
( "[module name] Sen‐
RMS flush pump motion or sensor problem (cfh) sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
690
IOC communication problem
RMS flush pump cannot find home
RMS flush pump illegal error code
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
691
( “[module name] Sen‐
RMS flush pump motion or sensor problem (soh) sor Problem or Module
Did Not
Move" / Page 82)
692
RMS flush pump lost position
RMS flush pump cannot find home
RMS flush pump lost steps (mfh)
693
RMS flush pump lost position
RMS flush pump lost steps (mth)
694
RMS shuttle cannot find position
RMS shuttle motion or sensor problem (sop)
695
RMS shuttle cannot find home
RMS shuttle motion or sensor problem (cfh)
Dimension
Troubleshooting Table
DCIN-A04.840.01.03.02
01.17
Page 66 of 256
HC SV CS LD SD DOC
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
696
Error Message
IOC communication problem
RMS shuttle illegal error code
697
RMS shuttle cannot find home
RMS shuttle motion or sensor problem (soh)
698
RMS turntable cannot find position
RMS turntable motion or sensor problem (sop)
701
RMS turntable cannot find home
RMS turntable motion or sensor problem (cfh)
702
IOC communication problem
RMS turntable illegal error code
703
RMS turntable cannot find home
RMS turntable motion or sensor problem (soh)
704
RMS turntable lost position
RMS turntable lost steps (mfh)
705
RMS turntable lost position
RMS turntable lost steps (mth)
706
RMS reagent tray cannot find position
RMS reagent tray motion or sensor problem
(sop)
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
RMS shuttle lost position
RMS shuttle lost steps (mth)
700
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Lost
Steps” / Page 86)
RMS shuttle lost position
RMS shuttle lost steps (mfh)
699
Troubleshooting Table
Page 67 of 256
HC SV CS LD SD DOC
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( Incorrect Transition
Count or Misposi‐
tioned / Page 227)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
Dimension
67
68
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
Error Message
( "[module name] Sen‐
sor
Did Not Turn On or
RMS reagent tray motion or sensor problem (cfh)
Module Did Not Move
(cfh)" / Page 84)
707
RMS reagent tray cannot find home
708
IOC communication problem
RMS reagent tray illegal error code
709
RMS reagent tray cannot find home
RMS reagent tray motion or sensor problem
(soh)
710
RMS reagent tray lost position
RMS reagent tray lost steps (mfh)
711
RMS reagent tray lost position
RMS reagent tray lost steps (mth)
712
RMS elevator cannot find position
RMS elevator motion or sensor problem (sop)
713
RMS elevator cannot find home
RMS elevator motion or sensor problem (cfh)
714
IOC communication problem
RMS elevator illegal error code
715
RMS elevator cannot find home
RMS elevator motion or sensor problem (soh)
716
RMS elevator lost position
RMS elevator lost steps (mfh)
717
RMS elevator lost position
RMS elevator lost steps (mth)
Dimension
Troubleshooting Table
DCIN-A04.840.01.03.02
01.17
Page 68 of 256
HC SV CS LD SD DOC
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
718
Error Message
RMS Flex pusher cannot find position
RMS Flex pusher did not move (sop)
719
RMS Flex pusher cannot find home
RMS Flex pusher motion or home sensor prob‐
lem (cfh)
720
IOC communication problem
RMS Flex pusher illegal error code
721
RMS Flex pusher cannot find home
RMS Flex pusher motion or home sensor prob‐
lem (soh)
722
RMS Flex pusher motor lost steps
RMS Flex pusher lost steps (mfh)
723
RMS Flex pusher motor lost steps
RMS Flex pusher lost steps (mth)
724
RMS turntable mispositioned
RMS turntable incorrect transition count
725
RMS reagent tray mispositioned
RMS reagent tray incorrect transition count
726
RMS turntable error
RMS turntable motor lost steps
727
RMS shuttle Flex detect error
RMS shuttles failed to detect expected reagent
cartridge
728
RMS shuttle Flex detect error
RMS shuttles detected an unexpected reagent
cartridge
729
RMS Flex pusher motor lost steps
RMS Flex pusher lost steps while moving Flex
© Siemens, 2017
Restricted
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Page 69 of 256
HC SV CS LD SD DOC
Troubleshooting Table
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
( Pump Board Commu‐
nication Problem (Illegal
Error Code) / Page 226)
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( Incorrect Transition
Count or Misposi‐
tioned / Page 227)
( Incorrect Transition
Count or Misposi‐
tioned / Page 227)
( “[module name] Lost
Steps” / Page 86)
( Shuttles Failed to De‐
tect Expected Car‐
tridge / Page 228)
( Shuttles Failed to De‐
tect Expected Car‐
tridge / Page 228)
( “[module name] Lost
Steps” / Page 86)
Dimension
69
70
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
730
Error Message
Reagent 3 unable to recover
Reagent 3 failed to recover after process error
731
RMS Communication Problem
Cannot initialize (download software to) RMS
control boards
732
RMS reagent cleaner bottle empty
Low RMS reagent cleaner sensor active
733
RMS barcode errorr
Wrong reagent cartridge detected by RMS bar‐
code reade
( “Failed to Recover Af‐
ter Process Er‐
ror” / Page 99)
( “[module name]
Board Test
Failed” / Page 88)
( Low RMS Reagent
Cleaner Sensor Ac‐
tive / Page 229)
( Wrong Reagent Car‐
tridge Detected by RMS
Bar Code Read‐
er / Page 230)
( Wrong Reagent Car‐
Could not read reagent cartridge at RMS barcode tridge Detected by RMS
Bar Code Read‐
reader
er / Page 230)
734
RMS barcode error
735
Reagent 3 ultrasonic unable to mix
Faulty RMS reagent 3 ultrasonic mix
736
Troubleshooting Table
Reagent preparation error
Expected cartridge not detected at RMS hydra‐
tion station
( Faulty Reagent Ultra‐
sonic Mix / Page 231)
( Flex® Misposition Er‐
ror / Page 232)
737
( Flex® Misposition Er‐
RMS hydration station sensor failed to detect ex‐ ror / Page 232)
pected cartridge
738
RMS hydration station sensor error
RMS hydration station sensor error
RMS hydration station sensor detected an unex‐
pected cartridge
739
RMS Flex Transfer Error
( Flex® Misposition Er‐
ror / Page 232)
n/a
RxL Reagent Tray too busy for RMS Flex Transfer
740
741
STM probe vertical cannot find home
STM probe sensor did not turn on or probe did
not move (cfh)
Refer to STM Operator's
Guide for all STM error
codes
Diluent Pump Motor Cannot Find Position
n/a
Diluent Pump did not move (sop)
Dimension
DCIN-A04.840.01.03.02
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© Siemens, 2017
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Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
742
Error Message
Diluent Pump Motor Cannot Find Home
Diluent Pump Motion or Home Sensor Problem
(cfh)
743
STM probe vertical lost steps
STM probe vertical lost steps (mfh)
744
Diluent Pump Motor Cannot Find Home
Diluent Pump Motion or Home Sensor Problem
(soh)
745
Diluent Pump Motor Lost Steps
Diluent Pump Lost Steps (mfh)
746
Diluent Pump Motor Lost Steps
Diluent Pump Lost Steps (mth)
747
Instrument Power Interrupted
Instrument recovered from power failure
748
Vessel in shuttle not detected
No vessel detected at load position
749
Level Sense Error
Sample Probe Sensed Sample Fluid Level Too
Soon during Level Check
751
Level Sense Error
Sample Probe failed to reliably detect fluid level
752
ACMIA Vessel Failed Fluid Level Detect
No sample detected in ACMIA test vessel
753
STM Probe Vertical Cannot Find Position
STM Probe Vertical motion or sensor problem
(sop)
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
( "[module name] Sen‐
sor Did Not Turn On or
Module Did Not Move
(cfh)" / Page 84)
Refer to STM Operator's
Guide for all STM error
codes
( “[module name] Sen‐
sor Problem or Module
Did Not
Move" / Page 82)
( “[module name] Lost
Steps” / Page 86)
( “[module name] Lost
Steps” / Page 86)
( Power to instrument
interrupted / Page 223)
( Optical Sensor Failed
to Detect Ves‐
sel / Page 224)
( Vessel Low Level De‐
tected / Page 225)
Vessel Track Empty
Vessel low level detected
750
Troubleshooting Table
Page 71 of 256
HC SV CS LD SD DOC
( Level Sense Er‐
ror / Page 188)
( IMT probe failed to re‐
liably detect fluid lev‐
el / Page 221)
( No sample detected
in ACMIA test ves‐
sel / Page 222)
Refer to STM Operator's
Guide for all STM error
codes
Dimension
71
72
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
754
Error Message
STM Probe Vertical Cannot Find Home
STM Probe sensor did not turn on or probe did
not move (cfh)
755
STM pump lost steps
STM Probe Vertical Cannot Find Home
STM Probe sensor problem or probe did not
move (soh)
757
STM Probe Vertical Lost steps
STM Probe Vertical Lost Steps (mfh)
758
STM Probe Vertical Lost steps
STM Probe Vertical Lost Steps (mth)
759
STM Shuttle Cannot Find Position
STM Shuttle motion or sensor problem (sop)
760
STM Shuttle Cannot Find Home
761
STM tip tray lost steps
STM Shuttle Cannot Find Home
STM Shuttle Lost Steps
STM Shuttle Lost Steps (mfh)
764
STM Shuttle Lost Steps
STM Shuttle Lost Steps (mth)
765
STM Pump Cannot Find Position
STM Pump motion or sensor problem (sop)
Dimension
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
STM Shuttle sensor problem or shuttle did not
move (soh)
763
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
STM Shuttle sensor did not turn on or shuttle did Guide for all STM error
codes
not move (cfh)
STM tip tray lost steps (mfh)
762
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
STM pump lost steps (mfh)
756
Troubleshooting Table
DCIN-A04.840.01.03.02
01.17
Page 72 of 256
HC SV CS LD SD DOC
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
766
Error Message
STM Pump Cannot Find Home
STM Pump switch did not turn on or pump did
not move (cfh)
767
STM sample aspiration problem
STM tip plugged
768
STM Pump Cannot Find Home
STM Pump switch problem or pump did not
move (soh)
769
STM Pump Lost steps
STM Pump Lost steps
STM Tip Tray Cannot Find Position
STM Tip Tray motion or sensor problem (sop)
772
STM Tip Tray Cannot Find Home
STM Tip Tray sensor did not turn on or tip tray
did not move (cfh)
773
STM sample aborted
STM sample aborted because backlog time ex‐
pired
774
STM Tip Tray Cannot Find Home
STM Tip Tray sensor problem or tip tray did not
move (soh)
775
STM Tip Tray Lost steps
STM Tip Tray Lost Steps (mfh)
776
STM Tip Tray Lost steps
STM Tip Tray Lost Steps (mth)
777
STM sample aborted
STM sample aborted because aliquot hole may
have overflowed
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
01.17
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
STM Pump Lost Steps (mth)
771
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
STM Pump Lost Steps (mfh)
770
Troubleshooting Table
Page 73 of 256
HC SV CS LD SD DOC
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Dimension
73
74
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
778
Error Message
STM Probe did not fully retract over carousel
STM Probe failed to retract over carousel
779
STM failed to mount tip
STM sample aspiration problem
STM tip leaking
781
STM sample aspiration problem
STM tip plugged
782
STM sample aspiration problem
STM aspirated air
783
Module Not Ready
STM Module Unable to Recover
STM failed to recover after process error
785
Required Segment Not In Position
Incorrect sample position for STM delivery
786
STM Sample Aborted
STM sample aborted by processing error or user
abort
787
STM Sample Aborted
STM sample aborted because Backlog time ex‐
pired
788
STM probe found no sample during level sense
STM probe found no sample during level sense
789
STM Probe did not fully retract over track
STM Probe failed to retract over track
Dimension
DCIN-A04.840.01.03.02
01.17
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
STM block time missed
784
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
STM failed to mount tip
780
Troubleshooting Table
Page 74 of 256
HC SV CS LD SD DOC
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
790
Error Message
STM Sample Aborted
STM sample aborted because pipette tip may
have leaked
791
STM Sample Aborted
STM sample aborted because aliquot hole may
have overflowed
792
STM pipette tip waste bin not present
STM pipette tip waste bin not present
793
STM Shuttle Cannot Find Position
STM Shuttle Chain Problem
794
STM sample aspiration problem
795
STM sample aspiration problem
796
STM sample aspiration problem
STM sample aspiration problem
STM sample aspiration problem
STM Dropped Tip Failure
800
STM sample aspiration problem
STM Cold Init Level Sense Failed
801
STM Invalid Aliquot Segment
STM Missing or bad Aliquot Segment ID
802
STM Invalid Aliquot Segment
STM Attempt to reuse a used Aliquot Segment
© Siemens, 2017
Restricted
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
STM Level Sense Ambient Pressure Out Of Speci‐ Guide for all STM error
codes
fication
STM Pressure Leak Test Failed
798
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
STM Level Sense Reference Pressure Out Of Spec‐ Guide for all STM error
codes
ification
STM Leak Test Pressure Out Of Specification
797
Troubleshooting Table
DCIN-A04.840.01.03.02
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Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Refer to STM Operator's
Guide for all STM error
codes
Dimension
75
76
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
803
Error Message
Result Monitor Alert
Troubleshooting Table
n/a
HM Result Monitor Maintenance Alert, press F5
for Instructions
804
Analyte System Error
n/a
SYSTEM ERROR on Report for all Analytes
805
Loci Rotation Communication Problem
Loci rotation motion or sensor problem (sop)
806
Loci Rotation Cannot Find Home
Loci rotation motion or sensor problem (cfh)
807
Loci Rotation Communication Problem
Loci rotation illegal error code
808
Loci Rotation Cannot Find Home
Loci rotation motion or sensor problem (soh)
809
Loci Rotation Lost Steps
Loci Rotation Lost Steps (mfh)
810
Loci Rotation Lost Steps
Loci Rotation Lost Steps (mth)
811
Loci Rotation Mispositioned
Loci Rotation gross positioning error
812
Loci Rotation Mispositioned
Loci Rotation fine positioning error
813
Loci Vertical Communication Problem
Loci vertical motion or sensor problem (sop)
814
Loci Vertical Cannot Find Home
Loci vertical motion or sensor problem (cfh)
Dimension
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( LOCI® Rotation/Verti‐
cal motion or sensor
problem / Page 233)
( LOCI® Rotation/Verti‐
cal motion or sensor
problem / Page 233)
( LOCI® Rotation/Verti‐
cal Communication Prob‐
lem / Page 235)
( LOCI® Rotation/Verti‐
cal motion or sensor
problem / Page 233)
( LOCI® Rotation/Verti‐
cal Lost
Steps / Page 236)
( LOCI® Rotation/Verti‐
cal Lost
Steps / Page 236)
( LOCI® Rotation/Verti‐
cal Misposi‐
tion / Page 237)
( LOCI® Rotation/Verti‐
cal Misposi‐
tion / Page 237)
( LOCI® Rotation/Verti‐
cal motion or sensor
problem / Page 233)
( LOCI® Rotation/Verti‐
cal motion or sensor
problem / Page 233)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
815
Error Message
Loci Vertical Communication Problem
Loci vertical illegal error code
816
Loci Vertical Cannot Find Home
Loci vertical motion or sensor problem (soh)
817
Loci Vertical Lost Steps
Loci Vertical Lost Steps (mfh)
818
Loci Vertical Lost Steps
Loci Vertical Lost Steps (mth)
819
Loci Vertical Mispositioned
Loci Vertical gross positioning error
820
Loci Vertical Mispositioned
Loci Vertical fine positioning error
821
CAN-BUS Communication Error
Problem Communicating With CAN-BUS Module
822
CAN-BUS Communication Error
Error in parameter
823
CAN-BUS Communication Error
No messages available
824
CAN-BUS Communication Error
Hardware not found
825
CAN-BUS Communication Error
Out of memory
826
CAN-BUS Communication Error
No channels available
© Siemens, 2017
Restricted
DCIN-A04.840.01.03.02
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Troubleshooting Table
( LOCI® Rotation/Verti‐
cal Communication Prob‐
lem / Page 235)
( LOCI® Rotation/Verti‐
cal motion or sensor
problem / Page 233)
( LOCI® Rotation/Verti‐
cal Lost
Steps / Page 236)
( LOCI® Rotation/Verti‐
cal Lost
Steps / Page 236)
( LOCI® Rotation/Verti‐
cal Misposi‐
tion / Page 237)
( LOCI® Rotation/Verti‐
cal Misposi‐
tion / Page 237)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
Dimension
77
78
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
827
Error Message
CAN-BUS Communication Error
Interrupted by signal
828
CAN-BUS Communication Error
Timeout occurred
829
CAN-BUS Communication Error
Can library not initialized
830
CAN-BUS Communication Error
Can't get handle
831
CAN-BUS Communication Error
Invalid handle
832
CAN-BUS Communication Error
Can driver type not supported
833
CAN-BUS Communication Error
Transmit buffer overflow
834
CAN-BUS Communication Error
Hardware error
835
CAN-BUS Communication Error
Failed to find driver
836
CAN-BUS Communication Error
Invalid Command
837
CAN-BUS Communication Error
Concurrent Commands
838
CAN-BUS Communication Error
Aborted Active Device
Dimension
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Troubleshooting Table
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
© Siemens, 2017
Restricted
Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
839
Error Message
CAN-BUS Communication Error
Device Timeout
840
CAN-BUS Communication Error
Invalid Command Parameter
841
CAN-BUS Communication Error
Too Few Command Parameters
842
CAN-BUS Communication Error
Too Many Command Parameters
843
CAN-BUS Communication Error
Software Error
844
CAN-BUS Communication Error
ADC Error
845
CAN-BUS Communication Error
Bit IO Error
846
CAN-BUS Communication Error
Motor Error
847
CAN-BUS Communication Error
LOCI Detector Error
848
Loci Vessel Detect Failure
Failed Pressure Detect When Transfering Vessel
849
Loci Detector Check Failed
Failed Reader Contamination Check
850
Loci Detector Check Failed
Failed Reader Illumination Check
© Siemens, 2017
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Troubleshooting Table
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
( LOCI® Vessel Detect
Error/LOCI® Vessel Not
Found/LOCI® Vessel
Spill / Page 239)
( LOCI® Detector Pre‐
read Check
Failed / Page 240)
( LOCI® Detector Pre‐
read Check
Failed / Page 240)
Dimension
79
80
2 Cross Reference of Error Codes / Messages to Solution Tables
Error Code
851
Error Message
( LOCI® Detector Pre‐
read Check
Failed / Page 240)
Loci Detector Check Failed
Failed Reader Gain Check
852
Troubleshooting Table
Temperature Out of Range
LOCI Detector temperature high
( LOCI® Temperature
Out of
Range / Page 242)
( LOCI® Vessel in detec‐
tor / Page 243)
853
Temperature Out of Range
LOCI Detector temperature low
( LOCI® Temperature
Out of
Range / Page 242)
( LOCI® Vessel in detec‐
tor / Page 243)
854
Temperature Out of Range
LOCI Detector temperature error
855
( LOCI® Vessel Detect
Error/LOCI® Vessel Not
Found/LOCI® Vessel
Spill / Page 239)
Loci Vessel Not Found
LOCI vessel detect error
856
857
( LOCI® Communica‐
tion Prob‐
lem / Page 238)
LOCI vessel dropped error
( LOCI® Vessel Detect
Error/LOCI® Vessel Not
Found/LOCI® Vessel
Spill / Page 239)
Loci Vessel In Detector
n/a
Loci Vessel Spill
LOCI vessel dropped error
858
Empty reaction vessel waste - Reset counter
n/a
LOCI vessel waste full
859
( LOCI® Waste Er‐
ror / Page 244)
Loci Vessel Waste chute Jam
LOCI vessel waste error
860
861
Cannot process LOCI tests if module deconfig‐
ured
( “Cannot Process
[module] Tests If Module
Deconfig‐
ured” / Page 118)
HM System Not Ready
n/a
Module Deconfigured
Illegal Vessel Position
Dimension
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Cross Reference of Error Codes / Messages to Solution Tables 2
Error Code
862
Error Message
Loci Detector Check Failed
Troubleshooting Table
n/a
Failed Reader Zero Sum Cycle Check
863
Loci Detector Check Failed
n/a
Failed Reader PM Check
864
Sample Probe clot - unable to clear
Unable to clear Clot from Sample probe
( Clot Check Error - Un‐
able to Clear / Page 245)
865
( Clot Check Error Clotted Sample probe. Remaining tests are abor‐ Sample Abor‐
ted / Page 247)
ted
866
Clot Check hardware failure
Clot Check Error - sample aborted
( Clot Check Hardware
Error / Page 248)
Clot Check transducer failure
867
Clot Check Error - hanging clot
Sample probe requires manual intervention
868
869
( Clot Check Error Hanging
Clot / Page 249)
Sample probe lost steps when attempting to en‐
ter the sample drain
( Sample Probe Failed
to Enter the Sample
Drain / Page 250)
Loci Detector Check Failed
n/a
Sample probe failed to enter the drain
LOCI illumination values are not within limits
870
Loci Detector Check Failed
n/a
LOCI Gain read PM values are not within limits
871
Loci Detector Check Failed
n/a
LOCI Gain read VF values are not within limits
© Siemens, 2017
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82
3 Error Code Solution Tables
3.1 “[module name] Sensor Problem or Module Did Not Move"
Explanation
Probable Causes
Control system always sees
home signal.
n
n
n
n
n
n
Dimension
Error Codes
Defective sensor
001,004, 013, 016, 019,
Binding or interference 022, 025,028, 031, 034,
037, 040, 043, 046, 049,
with motion of unit
052, 055, 058, 064, 070,
Blown fuse
073, 076, 079, 082, 085,
Defective cables or con‐ 103, 109, 112, 115, 118,
121, 124, 133, 136, 139,
nectors
142, 268, 279, 425, 428,
Loose or unplugged
550, 551, 552, 553, 744,
connectors
593, 599, 605, 617, 623,
Defective control PC
670, 676, 679, 682, 685,
board
688, 691, 694, 697, 700,
703, 706, 709, 712, 715,
718, 720, 745
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Error Code Solution Tables 3
Solution
1. Press Reset to initialize the module and observe for the following two steps. Open
any lids, doors, or panels as needed to observe movement.
Warning: Keep hands clear of moving modules!
NOTE: A spare magnet (accessory kit drawer #13) may be used on the reagent lid
switch to suppress “Reagent Lid Open” errors when lifting the reagent lid for obser‐
vation.
NOTE: If you are troubleshooting any of the three motor control boards, they all
have the same part number and are interchangeable.
2. Does the module move without stopping? If it does, do the following:
a) Locate the sensor LED on the appropriate board using fuse/PC board label on in‐
strument door.
b) If possible, move the module into and out of its home position, checking for the
LED to turn on and off. If it does not turn on and off, replace the sensor.
If the problem still exists, troubleshoot the control PC board or connectors and wir‐
ing.
3. Does the module attempt to move, but stops before reaching “Home” ?
If it does:
a) Suspect defective module or wiring.
b) Use motor diagnostics to help determine the module problem.
If it does not move at all (there is no movement):
a) Check fuse A and B boards for blown fuses (fuse LED off), and check the as‐
signed load on fuse label to verify the fuse’s load corresponds to the module
causing the problem.
b) Check for other probable causes (refer to the list above).
c) Go to power diagnostics screen and verify DC voltages are present. If not, check
test points on backplane.
d) Check 24v DC inhibit signal from auxiliary PCB (P/J 92) to DC power supply
© Siemens, 2017
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Dimension
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84
3 Error Code Solution Tables
3.2 "[module name] Sensor Did Not Turn On or Module Did
Not Move (cfh)"
Explanation
Probable Causes
Control system never sees
home signal.
n
n
n
n
n
n
n
n
Dimension
Defective sensor
Binding or interference
with motion of unit
Blown fuse
Defective control PC
board
Error Codes
002, 014, 020, 026, 032,
038, 044, 050, 056, 068,
074, 080, 087, 110, 116,
122, 134, 140, 426, 483,
512, 591, 597, 603, 615,
621, 742, 746
Defective cables or con‐
nectors
Loose or unplugged
connectors
Drains overflowing onto
sensor
Tubing leaking onto
sensor
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Error Code Solution Tables 3
Solution
1. Press Reset to initialize the module and observe for the following two steps. Open
any lids, doors, or panels as needed to observe movement.
Warning: Keep hands clear of moving modules!
NOTE: A spare magnet (accessory kit drawer #13) may be used on the reagent lid
switch to suppress “Reagent Lid Open” errors when lifting the reagent lid for obser‐
vation.
NOTE: If you are troubleshooting any of the three motor control boards, they all
have the same part number and are interchangeable.
2. Does the module move without stopping? If it does, do the following:
a) Locate the sensor LED on the appropriate board using fuse/PC board label on in‐
strument door.
b) If possible, move the module into and out of its home position, checking for the
LED to turn on and off. If it does not turn on and off, replace the sensor.
If the problem still exists, troubleshoot the control PC board or connectors and wir‐
ing.
3. Does the module attempt to move, but stops before reaching “Home” ?
If it does:
a) Suspect defective module or wiring.
b) Use motor diagnostics to help determine the module problem.
If it does not move at all (there is no movement):
© Siemens, 2017
Restricted
-
Check fuse A and B boards for blown fuses (fuse LED off), and check the assigned
load on fuse label to verify the fuse’s load corresponds to the module causing the
problem.
-
Check for other probable causes (refer to the list above).
-
Check 24v DC inhibit signal from auxiliary PCB (P/J 92) to DC power supply.
Go to power diagnostics screen and verify DC voltages are present. If not, check
test points on backplane.
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86
3 Error Code Solution Tables
3.3 “[module name] Lost Steps”
Explanation
Probable Causes
Module took wrong number
of steps to or away from
home
n
Photometer
n
n
n
n
n
n
defective limit switch
low motor torque
back pressure from
defective valve or
kinked tubing
-
excessive syringe re‐
sistance
-
incorrect syringe cap
Belt Tension
Mechanical binding or
interference
Loose hardware or mis‐
aligned hardware
Misalignment or drift in
alignment
Loose connections
Motors–insufficient tor‐
que
n
Defective sensor
n
Crimped tubing
n
n
Dimension
5, 6, 17, 18, 23, 24, 29, 30,
35, 36, 37, 41, 42, 47, 48,
“D” washers
53, 54, 59, 60, 65, 66, 71,
Photodiode housing 72, 77, 78, 83, 84, 89, 90,
interference
101, 102, 107, 108, 113,
114, 119, 120, 125, 126,
separation module
131, 132, 137, 138, 143,
magnet
144, 245, 246, 247, 248,
thermal chamber
249, 250, 251, 252, 253,
(warped) or insulation
254, 255, 256, 394, 395,
loose
396, 397, 429, 430, 435,
not fully seated into
436, 698
support ring (tilted)
Dual Pumps
-
n
Error Codes
Lubrication–too much
or not enough:
Auto flex loader:
-
failed flex stop sole‐
noid
-
flex cartridge already
installed in tray
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Error Code Solution Tables 3
Solution
1. Observe items listed in Probable Causes (above) and align or repair as necessary.
2. In addition to checking the above items, check for the following if the module has
tubing, probes, or needles:
a) clogged tubing, needles, or probes
b) back pressure
3. Use motor diagnostics to further identify the problem.
© Siemens, 2017
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Dimension
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88
3 Error Code Solution Tables
3.4 “[module name] Board Test Failed”
Explanation
Probable Causes
Board status test fails and
the command to order a
motor motion is not sent.
This occurs when the micro‐
processor sends the motor
motion command to the
control board.
n
n
n
Electrical noise
Defective control PC
board
software glitch
Error Codes
146, 154, 158, 162, 166,
170, 174, 178, 182, 186,
190, 194, 198, 202, 206,
218, 222, 226, 234, 238,
242, 639, 643, 647, 651,
655, 659, 731
Solution
1. Press Reset to resume normal operation.
2. Perform a controlled power shutdown.
3. Reseat the board associated with the module having the problem, then power up
the instrument.
4. Look at the numbers or letters displayed on the front of the control board and use
the table below to determine the problem. (When software is loaded correctly, the
boards should display the following sequence of letters/numbers: F, then boards
change to 0, then D, then to 1.)
Hex No./Description
-
0 = No error; code not downloaded; ROM code active
1 = No error; code downloaded and running
2 = Error; ROM checksum
3 = Error; downloaded code checksum
4 = Error; RAM memory (6000–FFFE) error
5 = Error; low RAM memory (510–1EFE) error
6 = Error; stack overflow
7 = Error; application specific (currently unused)
C = Error; application specific (currently unused)
E = Error; application specific (currently unused)
D = Status; software download in progress
F = Reset
5. Replace the board if necessary.
NOTE: If you are troubleshooting any of the three motor control boards, they all have
the same part number and are interchangeable.
Dimension
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Error Code Solution Tables 3
3.5 “Communication Problem or Error” or “Time Out on IOC
Read”
Explanation
Probable Causes
Communication Error—
While the computer was in‐
structing the instrument to
perform a motion, there
was an error in the commu‐
nication stream between
the microprocessor and the
control board.
Time Out—Occurs when
the system detects an error
that is not mapped to any
expected errors. Software
received a signal for a home
or position sensor that does
not exist or for a motor con‐
troller that is not used
(spare).
© Siemens, 2017
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n
n
n
Electrical noise
Defective control PC
board
Software glitch
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Error Codes
063, 067, 091, 092, 093,
094, 095, 096, 145, 148,
153, 156, 157, 160, 161,
164, 165, 168, 169, 172,
173, 176, 177, 180, 181,
184, 185, 188, 189, 191,
192, 193, 196, 197, 200,
201, 203, 204, 205, 207,
208, 210, 217, 220, 221,
224, 225, 228, 229, 230,
232, 233, 236, 237, 240,
241, 244, 346, 349, 352,
639, 641, 642, 645, 646,
649, 650, 653, 654, 657,
658, 661
Dimension
89
90
3 Error Code Solution Tables
Solution
1. Press Reset to resume normal operation.
2. Perform a controlled power shutdown.
3. Reseat the board associated with the module having the problem, then power up
the instrument.
4. Look at the numbers or letters displayed on the front of the control board and use
the table below to determine the problem. (When software is loaded correctly, the
boards should display the following sequence of letters/numbers: F, then boards
change to 0, then D, then to 1.)
Hex No./Description
-
0 = No error; code not downloaded; ROM code active
1 = No error; code downloaded and running
2 = Error; ROM checksum
3 = Error; downloaded code checksum
4 = Error; RAM memory (6000–FFFE) error
5 = Error; low RAM memory (510–1EFE) error
6 = Error; stack overflow
7 = Error; application specific (currently unused)
C = Error; application specific (currently unused)
E = Error; application specific (currently unused)
D = Status; software download in progress
F = Reset
5. Replace the board if necessary.
NOTE: If you are troubleshooting any of the three motor control boards, they all have
the same part number and are interchangeable.
Dimension
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Error Code Solution Tables 3
3.6 “System Error or Problem”
Explanation
Probable Causes
The system detects an error Software glitch
that does not belong to any
of the established error cat‐
egories. The error message
tells which unit the comput‐
er was communicating with
at the time the error was
detected.
© Siemens, 2017
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Error Codes
147, 155, 159, 163, 167,
294, 295, 327, 347, 416,
215, 460, 471, 445, 446,
447, 450, 451, 452, 453,
454, 457, 640, 648, 652,
656, 660
Dimension
91
92
3 Error Code Solution Tables
Solution
1. Press Reset to resume normal operation.
2. Perform a controlled power shutdown.
3. Reseat the board associated with the module having the problem, then power up
the instrument.
4. Look at the numbers or letters displayed on the front of the control board and use
the table below to determine the problem. (When software is loaded correctly, the
boards should display the following sequence of letters/numbers: F, then boards
change to 0, then D, then to 1.)
Hex No./Description
-
0 No error; code not downloaded; ROM code active
1 No error; code downloaded and running
2 Error; ROM checksum
3 Error; downloaded code checksum
4 Error; RAM memory (6000–FFFE) error
5 Error; low RAM memory (510–1EFE) error
6 Error; stack overflow
7 Error; application specific (currently unused)
C Error; application specific (currently unused)
E Error; application specific (currently unused)
D Status; software download in progress
F Reset
5. Replace the board if necessary.
NOTE: If you are troubleshooting any of the three motor control boards, they all have
the same part number and are interchangeable.
Dimension
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Error Code Solution Tables 3
3.7 IMT Measurement Error: “Sensor Unstable” or “Sensor
Drift”
Explanation
Probable Causes
Each analyte’s sensor has
limits on how quickly the
millivolt readings may
change over a set period of
time. When these limits are
exceeded, these errors are
posted.
n
n
n
QuikLYTE® cartridge in‐
terface door is open
Error Codes
214, 303, 304, 305, 306,
307, 308, 309, 310, 644
Improper flow of Salt
Bridge solution
QuikLYTE® cartridge in‐
terface electrical con‐
nector is disconnected
Solution
1. If sensor drift errors are posted, recalibrate the IMT system and rerun your sample.
2. Check that the QuikLYTE® cartridge interface door is completely closed.
3. Check that there is proper flow of Salt Bridge solution (bottle properly venting).
4. Check pogo pins for position and clean.
5. Reconnect electrical connector to back of QuikLYTE® cartridge interface.
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3.8 Host Communication
Explanation
Probable Causes
Error code 316—Instrument Improper communications
communication software
settings, either instrument
has not received a recogniz‐ or LIS/host
able “handshake” signal.
Error Codes
209, 212, 213, 316, 318,
321, 323, 484, 485, 486
Error codes 318 and 323— Hardware failure, either in‐
When a data packet is re‐
strument or LIS/host
ceived by LIS/host, it runs
parity and checksum verifi‐
cation on the packet. If pari‐
ty fails, the LIS/host sends a
NAK signal to the instru‐
ment, which then resends
the packet. If checksum
fails, the same will occur
and an ENQ signal is sent to
the instrument. The error
message is generated if this
occurs four consecutive
times.
Error code 321—The instru‐ Cabling/connections or
ment communication soft‐ phone line problems
ware did not receive a re‐
sponse from the LIS/host re‐
garding receipt of a data
packet.
Error code 317—The LIS or
host computer attempted
to send a data packet to the
instrument and the packet
was received incorrectly.
n
Incorrect data format
n
Poor connection
n
Electrical noise
317
Error code 319—Instrument LIS/host application soft‐
319
received message from LIS/ ware malfunctioning, not
host and could not identify ready, or incorrectly set up.
it.
Error code 320—Instrument
received acknowledgment
but did not receive accept/
reject response from LIS/
host communications soft‐
ware.
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Solution
1. Check communications parameters for RxL and LIS/host—they should be the same.
2. Turn mode to OFF, press STORE CHANGES, and wait 30 seconds. Then set the
mode to what has been selected for your instrument and press STORE CHANGES.
3. Check communication path. The cable should be in good condition and firmly con‐
nected at each port.
4. Reboot system.
5. The instrument's communication program resides on the hard disk. Reboot the in‐
strument.
6. Print out the poll message on the system printer. From the Operating Menu, press
F6: SYS CONFIG, then F7: PASSWORD. Type “noisy.” The printout data reflects the
poll message being sent but is not a hardware check.
7. Make sure host cable is connected to interface port and serial expansion card is
fully seated in computer motherboard.
8. If the error still occurs, replace the computer.
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3.9 Host Communication (continued)
Explanation
Probable Causes
Error Codes
Error code 322—LIS/host
LIS/host has run out of stor‐ 322
sometimes refuses a result age space.
sent to it; it tells the instru‐
ment to keep sending result
while it tries to find some
room to store it. After 50
unsuccessful tries, this error
message is sent.
Solution
1. Make sure communication between instrument and LIS/host exists.
2. Check LIS/host to see if result storage area is full.
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Error Code Solution Tables 3
3.10 “Critical Time Missed” or “Block Time Missed”
Explanation
Probable Causes
Critical Time Missed—The
time to automatically reini‐
tialize a module that had an
error has extended into the
time reserved for the next
test.
Block Time Missed—When a
mechanism is about to be
moved by the control sys‐
tem, the system first checks
whether the scheduled
movement start time has
passed. If it has, the mecha‐
nism is not moved, and the
error message appears. This
is typically caused when
other process errors result
in unanticipated delays.
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n
Other system problem
n
Software
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Error Codes
211, 216, 324, 325, 326,
328, 329, 330, 331, 332,
333, 334, 335, 336, 337,
338, 421, 444, 455, 467,
468, 469, 470, 523, 548,
555, 730
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3 Error Code Solution Tables
Solution
1. Press Reset to resume normal operation.
2. Perform a controlled power shutdown.
3. Reseat the board associated with the module having the problem, then power up
the instrument.
4. Look at the numbers or letters displayed on the front of the control board and use
the table below to determine the problem. (When software is loaded correctly, the
boards should display the following sequence of letters/numbers: F, then boards
change to 0, then D, then to 1.)
Hex No./Description
-
0 = No error; code not downloaded; ROM code active
1 = No error; code downloaded and running
2 = Error; ROM checksum
3 = Error; downloaded code checksum
4 = Error; RAM memory (6000–FFFE) error
5 = Error; low RAM memory (510–1EFE) error
6 = Error; stack overflow
7 = Error; application specific (currently unused)
C = Error; application specific (currently unused)
E = Error; application specific (currently unused)
D = Status; software download in progress
F = Reset
5. Replace the board if necessary.
NOTE: If you are troubleshooting any of the three motor control boards, they all have
the same part number and are interchangeable.
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3.11 “Failed to Recover After Process Error”
Explanation
Probable Causes
Module failed to properly
Other system problem
reinitialize after process er‐
ror was received. Further
processing is discontinued
until the user resets the sys‐
tem. This prevents the sys‐
tem from endlessly at‐
tempting to recover from a
gross error.
Error Codes
401, 402, 403, 404, 554,
557, 575, 589
Solution
This error is normally preceded by a specific process error for that module. Check the
Error Log and follow the corresponding troubleshooting procedure for that error.
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3.12 “IMT Failed Autocalibration”
Explanation
Probable Causes
An IMT calibration will fail
for an unacceptable slope
for one or more sensors or
for unacceptable Air or Liq‐
uid values.
n
n
n
n
n
Incorrect fluid leve
Error Codes
384
Pinched or obstructed
tubing
Fluid not flowing
Time left or number of
tests expired for Qui‐
kLYTE® cartridge
QuikLYTE® cartridge
failed
Solution
Using the IMT Calibration screen or the calibration printout, determine which values
are unacceptable and then follow the appropriate steps on the following pages to re‐
solve that problem.
If a sensor (Na+, K+, Cl-)
1. Check that the IMT cartridge interface (tower) is completely closed and that no tub‐
ing is being pinched by the tower. Follow tubing routing through tower using dia‐
gram on label (on IMT lid).
2. Check:
-
for sufficient volume of Standard A, Standard B, and Flush in the bags
that the bags are connected to the correct tubing
that the bag fittings are in the down (toward the tray) position
3. Prime the IMT with Salt Bridge solution and ensure that it is flowing out of the Salt
Bridge solution bottle through the R1 tubing.
4. Run an IMT condition cycle:
(OP MENU > F4: SYSTEM PREP > F3: IMT > F4: COND/DILCHK > F1: COND)
5. Clean the IMT system using the screen prompts. Press the HELP key for detailed in‐
formation on the IMT System Clean screen. (OP MENU > F4: SYSTEM PREP > F3:
IMT > F8: IMT SYS CLEAN)
6. Replace the QuikLYTE® cartridge.
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3.13 IMT Sample/Standard Fluid Detect Failure
Explanation
Probable Causes
A typical cause of this error
is insufficient sample in the
sample container (311), or
insufficient fluid in the
Standard A or B bag; or
there is air in the A and B
tubing because the Stand‐
ard bag fittings are not in
the down (toward the tray)
position (312).
n
n
Incorrect fluid level
Error Codes
311, 312
IMT cartridge interface
top was open
n
Pinched tubing
n
Fluid not flowing
n
IMT sampler misaligned
Solution (311)
1. Check for sufficient volume of sample in the sample container and that the sample
container is in the correct position.
2. Check that the IMT cartridge interface (tower) is completely closed and that no tub‐
ing is being pinched by the tower. Follow tubing routing through tower using dia‐
gram on label (on IMT lid).
3. Check the X0 tubing (from the IMT Port to the IMT rotary valve for any pinches,
clogs, or leaks.
4. With the instrument in Standby, place 3 or 4 drops of water in the IM T Port and
verify that the water is not drawn down into the IMT drain.
5. Prime Flush fluid and watch how the IMT Port drains. If it is draining slowly or not
at all, clean or replace the IMT Port assembly.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F3: ALIGN PRIME > F7: PRIME FLUSH)
6. Check the sample probe alignments to the port, photometric sample drain, and
segment. Ultrasonic mix in IMT port is sensitive to sample probe alignment.
7. Clean the IMT system using screen prompts. Press HELP key for detailed informa‐
tion on IMT System Clean screen.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F8: IMT SYS CLEAN)
8. Replace the IMT cartridge.
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Solution (312)
1. Check for sufficient volume of Standard A and Standard B in the Standard bags and
that the Standard bag fittings are in the down (toward the tray) position.
2. Check that the IMT cartridge interface (tower) is completely closed and that no tub‐
ing is being pinched by the tower. Follow tubing routing through tower using dia‐
gram on label (on IMT lid).
3. Check the A, B, X1, and X2 tubing for any pinches, crimps, or leaks.
4. Run an IMT condition cycle.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F4: COND/DILCHK > F1: COND)
5. Clean the IMT system using screen prompts. Press HELP key for detailed informa‐
tion on IMT System Clean screen.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F8: IMT SYS CLEAN)
6. Replace the IMT cartridge.
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3.14 “IMT Fluid Detected When Air Expected”
Explanation
Probable Causes
An air segment that should
be ahead of the sample or
standard fluid was not de‐
tected (no air in QuikLYTE®
cartridge when expected).
n
n
n
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Improper air segmenta‐
tion
Error Codes
313, 314, 536
Pinched or obstructed
tubing
IMT pump and sample
tubing malfunction
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Solution (313)
1. Calibrate the IMT and rerun the sample.
2. Check that the IMT cartridge interface (tower) is completely closed and that no tub‐
ing is being pinched by the tower. Follow tubing routing through tower using dia‐
gram on label (on IMT lid).
3. Check the IMT port for proper operation.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F8: IMT SYS CLEAN > F3: OPEN/CLOSE
PORT).
While filling the port with water, toggle F3 to ensure the port holds water when
closed, then drains quickly when open.
To remove a clog from the IMT Port:
a) Stylet the IMT Port and then prime with Flush fluid.
b) While priming with Flush fluid, use a transfer pipette to force 100 % bleach into
the IMT Port. Use 2 or 3 applications of bleach into the port in this manner.
c) Prime with Flush fluid to remove any residual bleach.
To remove a clog from the IMT Port solenoid valve:
a) Disconnect the W2 tubing from the bottom of the IMT Port.
b) Connect a syringe filled with water to the W2 tubing.
c) Press the valve open button on the bottom of the IMT Port solenoid valve.
d) Force the water through the W2 tubing and the IMT Port solenoid valve.
e) Reassemble the IMT Port assembly and prime with Flush fluid. If a clog still ex‐
ists, replace the IMT Port assembly.
4. Check the X, X0, X1, X2, and X3 tubing for pinches, crimps, and leaks. Replace tub‐
ing if necessary.
Clean the IMT system using screen prompts. Press HELP key for detailed informa‐
tion on IMT System Clean screen. (OP MENU > F4: SYSTEM PREP > F3: IMT > F8:
IMT SYS CLEAN)
5. Run 2 or 3 IMT condition cycles.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F4: COND/DILCHK > F1: COND)
6. Replace the IMT cartridge.
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Solution (314)
1. Check that the IMT cartridge interface (tower) is completely closed and that no tub‐
ing is being pinched by the tower. Follow tubing routing through tower using dia‐
gram on label (on IMT lid).
2. Run an IMT condition cycle.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F4: COND/DILCHK > F1: COND)
3. Clean any salt buildups around the IMT cartridge interface and the pogo pin con‐
nectors.
4. Check that the Standard A, Standard B, and Flush bags are in the correct positions
in the tray and that the bag fittings are in the down (toward the tray) position.
5. Check the IMT port for proper operation. (OP MENU > F4: SYSTEM PREP > F3: IMT
> F8: IMT SYS CLEAN > F3: OPEN/CLOSE PORT). While filling the port with water,
toggle F3 to ensure the port holds water when closed, then drains quickly when
open.
6. Clean the IMT system using screen prompts. Press HELP key for detailed informa‐
tion on IMT System Clean screen.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F8: IMT SYS CLEAN)
7. Replace the IMT cartridge.
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3.15 “Floppy not Ready” Errors
Explanation
Probable Causes
Errors generated when the
system is reading or writing
out data files (e.g., Flex® in‐
ventory). The difference be‐
tween the read/write files
and the long read/write files
is not important in trouble‐
shooting the problem. Ev‐
ery time a data file is read in
or written out, a checksum
is calculated and compared
against the checksum in the
file. If the system is unable
to read the checksum, error
message 363 or 368 is gen‐
erated.
n
Bad disk
n
Bad disk drive
n
Floppy disk is write pro‐
tected
n
Loose connector
n
Computer
n
Dirty head on disk drive
Error Codes
353, 359, 360, 361, 362,
363, 354, 364, 366, 367,
368, 370, 373, 374
Solution
1. Make sure that the Dimension® backup floppy disk is seated completely in the disk
drive.
Eject and reinsert.
2. If the error continues, exit software to Console Menu and replace backup disk with
a new disk.
Restart the application (option 1).
3. If the error continues and has been running six months or more, clean the drive.
4. If the error continues, perform the following steps.
a) Exit software to the Console Menu, then type 99. The / XL prompt appears.
b) Type the following in lower and uppercase letters as they appear below.
touch /instr/config/NOBU
c) Type exit. The instrument software will reload and writing to the floppy will be
disabled.
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Error Code Solution Tables 3
3.16 “Heat Torch Timed Out”
Explanation
Probable Causes
Heat torch temperature
control unit did not begin
controlling temperature
within 1.6 seconds after
heat torch start-up.
The heat torch did not
warm up fast enough from
a cold start to form good
cuvettes.
n
n
n
n
n
n
n
n
n
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Error Codes
Leaking air from new
261, 419
cuvette air valve
(750897) tubing con‐
nection to cuvette form
air supply elbow.
Open heat torch heater
element
Blown heat torch fuse,
24 “2B” on fuse “A”
board.
Bad thermocouple—
shorted or detached
from diffuser
Air pressure misadjus‐
ted
Air flow rate misadjus‐
ted
Bad diaphragm
U-seal or form solenoids
misadjusted or sticking
Heat torch tubing
kinked, plugged, leak‐
ing or disconnected
n
Heat torch plugged
n
Loose connection
n
Cuvette Board
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Solution (261)
1. Check that the solenoid arms are locked in place.
2. Check that initial airflow on flow meter during the film-softening phase is 5.5 ± 0.5
L/min. (or current specification on PM checklist). Air pressure reading (in PSI units)
during this phase should be a value less than the flowmeter value (in L/min units).
Pressure reading values higher than flowmeter value during softening phase indi‐
cates blockage in the heat torch, or blockage anywhere “downstream” of gauge
panel manifold to the heat torch.
a) Check LED CR3B on cuvette board is pulsing in standby, but comes full on at the
start of a cuvette formation, then begins to blink on and off. If CR3B is not on
(at all), check fuse 24 2B on fuse “A” board.
3. Reseat connector to form assembly (P13K). Check resistance of heat torch. The re‐
sistance between pins 1 and 4 on the form assembly should be approximately 8 ± 2
ohms. If it is not, replace the heat torch assembly.
a) Be sure to disconnect 24 volts before measuring resistance.
4. Replace heat torch.
5. If error repeats, reseat the Cuvette Board or replace it.
Solution (419)
1. Hold your finger over a cuvette as it is being formed and see if the air is warm.
2. Under normal operation, the air leaving the heat torch will be hot.
a) If the air is warm and does not ramp up within a few seconds, the heat torch
thermocouple is not operating properly and the heat torch must be replaced.
b) If the air is not warm, the heat torch is not receiving power. Check connectors
P/J13K on the heat torch. If connections are good, check fuse 24 2B on fuse “A”
board.
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Error Code Solution Tables 3
3.17 “Three Bad Cuvettes Sequentially Formed”
Explanation
Probable Causes
When the system is forming Any “bad cuvette” error
cuvettes, and there is an er‐
ror (such as heat torch
timeout), it will not stop
forming cuvettes just be‐
cause of one error. But, if
the system detects that the
last three times that it has
tried to make a cuvette, a
“Bad Cuvette” error was
generated, it will stop trying
to make cuvettes and gen‐
erate the above error.
Error Codes
265
Solution
Check the Error Log for the first “Bad Cuvette” error that appeared. Troubleshoot the
minor error associated with this first “Bad Cuvette” error.
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3.18 “Cuvette Film End of Roll Detected”
Explanation
Probable Causes
When checking a newly
formed cuvette, the photo‐
meter measured out-ofrange absorbance readings
(above 2000 mAU) for
wavelengths 293 through
600. (This check ignores
700.)
n
n
n
End of cuvette film roll:
end-of-roll indicator
stripe blocks photome‐
ter light
Error Codes
263
Photometer misaligned
to cuvette
Measurement system
problems: photodiode
detector or A/D circuit
Solution
NOTE: When this error occurs, it must be cleared by pressing F3: RESET COUNT on the
Film Load screen in Diagnostics. If the cuvette film cartridge is not changed, the cuv‐
ette count must be restored using the F4: RECALL COUNT key on the same screen.
1. Check whether the opaque end-of-roll indicator strip is visible. If so, install a new
cuvette film cartridge and update the cartridge count.
2. If the end-of-roll indicator is not visible, check for something obstructing light from
passing through cuvettes.
3. Perform all photometer alignments and calibrations.
NOTE: Photometer alignment procedure must be performed whenever the source
lamp is replaced or cuvette wheel is adjusted.
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3.19 “Bad Cuvette QC”
Explanation
Probable Causes
Photometric check (air
blank) of three consecutive
cuvettes gave mAUs above
the specification (specifica‐
tion is 500 mAU or below
for the 340 - 700 nm filters,
750 mAU or below for the
293 nm filter).
HM methods are flagged
immediately and not re‐
scheduled unless auto-re‐
run feature is turned on.
Some HM methods need
three consecutive cuvettes
to pass QC check. Any one
of the three will cause the
error to be posted for that
HM assay.
n
n
n
Dirty windows
262, 508
Source lamp weak (old)
or misaligned
Photometer out of align‐
ment
n
Bad cuvette film
n
Bad or dirty optical filter
n
Film pulling out
n
Error Codes
Tape stuck to photo‐
diode aperture or win‐
dow
Solution
1. Perform the cuvette window check procedure and clean any dirty cuvette windows.
2. Check the cuvette manufacturing operation for proper cuvette formation. Check
that the film height is correct. Make sure the film is fully blown into the wheel and
does not pull out when the cuvette wheel indexes.
3. Perform photometer alignment. Photometer must be aligned whenever the cuvette
wheel sensor is adjusted.
4. On new instruments, windows may need repeated cleaning in the first few weeks
due to haze on inside surface of windows.
Labs closed on weekends may need to schedule automatic cuvette removal feature.
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3.20 “Failure Detected When Initializing QC Database”
Explanation
Probable Causes
A problem with the QC da‐
tabase (during initialization)
was encountered during
boot-up.
or
The system has detected an
error with the QC database
that does not belong to any
of the established error cat‐
egories.
n
Backup Disk
n
Computer
Error Codes
405, 406, 407, 408, 409
Solution
1. Press Reset to resume operation.
2. Suspect the backup disk or the computer only if this error or associated database
errors are repeated.
3. If the error does not clear, perform a controlled power down and then power up
the instrument.
4. The QC database should be checked for accuracy.
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Error Code Solution Tables 3
3.21 “Could Not Open File”
Explanation
Probable Causes
This error is generated
when the system could not
access the data file when it
went to go to read or write
the file. This can happen if a
disk gets unseated.
n
Bad backup disk
n
Problem in computer
Error Codes
345, 353, 354
Solution
1. Ensure that the disk is seated completely in the disk drive.
2. Perform a controlled power down, but do not turn off the instrument power.
3. Replace with a new back-up disk.
4. See Table 15 “’Floppy not Ready’ Errors” for further troubleshooting.
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3.22 “Initial Optical Density Exceeded”
Explanation
Probable Causes
For each photometric meth‐
od, specific absorbance lim‐
its cannot be exceeded at
the beginning (275) of or
end (274) of the reaction.
This error appears on the
report slip as an Absorbance
error next to the method
whose limit was exceeded.
The report slip should not
report the error codes lis‐
ted, since these are now
method-specific and not
“Process Errors.”
n
Lipemic, cloudy, dirty
sample
n
Dirty windows, optics
n
Weak source lamp
n
Error Codes
274, 275
Dirty or defective photo‐
diode detector
Solution
1. Make sure the reagent lid and instrument doors are properly closed and in place.
2. If the problem still exists, dilute the sample and rerun.
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Error Code Solution Tables 3
3.23 “IMT Consumable Required”
Explanation
Probable Causes
Error Codes
383, 564
Solution
Check IMT Fluids inventory through the IMT Change Fluids screen. Replenish fluids as
required.
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3.24 Insufficient Vacuum in Waste System
Explanation
Probable Causes
Vacuum switch signal not
detected when required.
n
n
n
n
n
n
n
n
Dimension
Error Codes
Pinched or obstructed
290, 291, 380, 459
tubing between gauge/
switch and waste bottle
Leaking or disconnected
tubing between gauge/
switch and drain
Misadjusted or bad vac‐
uum switch
Pinched vacuum bottle
supply line
Loose vacuum bottle
cap or broken cap fitting
Dirty or clogged vacuum
pump muffler
Vacuum pump worn out
or not running
Corroded, deteriorated,
or missing O-ring on cap
fitting
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Error Code Solution Tables 3
Solution
1. Go to Water Works screen:
(OP MENU > F7: DIAGNOSTICS > F1: ELECTRO/MECH > F6: WATER WORKS).
2. Check that Vacuum Mode field at the bottom of display is in the Always On mode.
If not, use arrow keys to move cursor to highlight field, then press Return to toggle
from Cycle On/Off to Always On mode.
3. If problem remains, press F4: VACUUM ON/OFF from the Water Works menu and
observe the following conditions:
-
Listen for the vacuum compressor motor to turn on and off each time F4 is press‐
ed
-
Green LED on the gauge panel comes on as the vacuum gauge rises above 3 in.
hg.
-
LED CR5C on the auxiliary board toggles on and off each time F4 is pressed
LED CR3 on the side panel (relay board) toggles on and off each time F4 is press‐
ed
4. If the vacuum compressor can be heard, but the vacuum gauge does not rise above
3 in. hg, check for leaks listed under probable causes.
5. If the vacuum compressor cannot be heard, and the gauge does not rise, but LEDs
CR5C and CR3 come on, then check fuse F8 on relay board. LEDs CR5C and CR3 in‐
dicate logic signal only and do not represent fuse status or AC voltage at the load.
Refer to schematic 788886 (relay board). If the fuse is OK, check AC voltage con‐
nections per RxL System Diagram 751920 sheet 2 of 18. Replace vacuum pump.
6. If LED CR5C does not toggle, suspect auxiliary board or backplane connections.
7. If LED CR7 does not toggle, suspect signal connections to AC relay board or the re‐
lay board “ACJ1” connector.
8. If the vacuum compressor can be heard and the vacuum gauge rises above 3 in.
hg, but the green LED on the gauge panel does not come on, then replace the vac‐
uum switch (not easily adjustable).
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3.25 “Cannot Process [module] Tests If Module Deconfigured”
Explanation
Probable Causes
Error Codes
Software must be config‐
ured by user (operator) to
run the IMT or LOCI mod‐
ule.
See solutions below.
315, 860
Solution
The solution is one of the two below depending on which module.
The IMT must be configured to run IMT tests. From the Operating Menu, press F6:
SYSTEM CONFIG and then F5: IMT ON/OFF to turn ON (or configure) the IMT sys‐
tem.
n
n
Dimension
The LOCI must be configured to run LOCI tests. From the Operating Menu, press
F6: SYSTEM CONFIG and then select “Loci Module Configuration”, press Enter and
type the password to turn ON (or configure) the LOCI system.
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3.26 Photometer Cannot Find Alignment Center
Explanation
Probable Causes
Photometer arm alignment occurs in
two stages.
1. Error Check - Photometer moves
to the current alignment center
of the window, then back one
step at a time looking for high
absorbance count. If the photo‐
meter does not find the win‐
dow’s edge, it gives an error mes‐
sage. The photometer continues
stepping, looking for the absorb‐
ance to go down.
2. Truncation Centering - The pho‐
tometer scans the window and
finds the location with the mini‐
mum mAU (absorbance units)
reading. It then finds the point
on either side of that location
where the absorbance value rises
to 15 mAU above the minimum.
The zone between those two
points is called the truncation
zone, and its center becomes the
new alignment center. (If the
photometer can’t complete this
process, an error message is gen‐
erated.) The alignment center of
a cuvette is where the photome‐
ter takes a reading on that cuv‐
ette. One alignment center ap‐
plies to all cuvettes.
n
n
n
n
Thermal chamber inter‐
ference
Error Codes
280, 281, 282
Mispositioning of the
cuvette wheel
+ 15 V Power problems
(may also show "Photo‐
meter A to D problem")
(Test points on back‐
plane)
Photometer filter wheel
not rotating properly
(may also display "Pho‐
tometer A to D prob‐
lem")
n
Dirty window
n
Source lamp misaligned
3. Right and left arrow keys in pho‐
tometer alignment screen move
a cursor across the display and
show each photometer reading’s
value—typical air-blank readings
at the center of the display.
NOTE: When alignment is suc‐
cessful, the offset number corre‐
sponding to the alignment cen‐
ter is about -5 to -8, but will not
generate an error based on these
offset values.
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Solution
1. Check that reagent lid and all light shields and instrument doors are in place.
2. Check formed cuvettes to see if they were manufactured properly.
3. Check source lamp operation/condition and that filter wheel is spinning.
a) Check the source lamp to see if it is loose or mispositioned in the thermal cham‐
ber.
b) Perform photometer alignments and calibrations.
c) Check the photodiode detector connections.
4. Perform the cuvette window check procedure and clean dirty windows.
5. See tables 2-30 and 2-45 in this section for additional help.
6. Press Alt/M for additional help.
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3.27 “Photometric QC Readings Not Stable”
Explanation
Probable Causes
Any time the system begins
new work, the photometer
reestablishes a baseline for
cuvette QC (air blanks). Five
cuvettes are examined for
transmittance and the best
value is saved for the cuv‐
ette QC. While taking the
readings for these five cuv‐
ettes, the system reads
each cuvette twice, storing
two sets of data (primary
and secondary). The read‐
ings, which should be near‐
ly identical, are compared
to each other. If any deltas
fall outside the expected
range, a "Photometer Meas‐
urement Check Failed" error
is posted. This error will
prevent any tests from pro‐
cessing.
n
Filter wheel wobble
n
Filter wheel motor
n
n
Error Codes
415
Bad connection on pho‐
tometer board or photo‐
diode assembly
Dirty, delaminated opti‐
cal filter
Solution
1. Check that the screw has not backed out on the filter wheel
2. Check connections P/J34A and P/J34C to photodiode.
3. Change the filter wheel motor.
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3.28 Photometer Mispositioned
Explanation
Probable Causes
Photometer did not me‐
chanically position itself
correctly as verified by the
encoder. If the disagree‐
ment between the motor
and encoder is 3 to 7 steps,
it is considered a fine error;
if 8 or more, a gross error.
n
n
Cabling restrictions
n
Belt tension
n
n
n
n
n
n
Dimension
Thermal chamber inter‐
ference
Error Codes
276, 277
Motor hardware, such
as loose screws
Defective motor/encod‐
er
Loose connections
Stiff photometer bear‐
ing
Thermal chamber insu‐
lation stuck to baseplate
Photodiode and mag‐
netic separation module
interference
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Solution
1. Ensure the cuvette thermal chamber is seated correctly with no tubing, conduit, or
cable interferences.
2. Go to the Photometer Diagnostics Menu and use the up/down and left/right arrow
keys to ensure motor and encoder stay synchronized for entire range of move‐
ment.
3. Ensure home sensor changes state when you leave home. If not, replace home
sensor.
4. Cycle photometer in diagnostics and if it generates an error, note position.
5. Lower the thermal chamber and check for:
-
Binding on thermal chamber.
Interference with cabling, wiring, or tubing.
Loose connections.
Photodiode detector housing scraping on "D" washer. Pull down on housing
while installing it.
Look for signs of scraped paint and metal.
Photometer not properly seated in mounting ring (tilted).
6. Check photometer belt tension
7. Check for loose set-screw on ring-gear attached to photometer housing.
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3.29 “Photometer Readings Overrange”
Explanation
Probable Causes
Photometer perceives insuf‐
ficient light at one or more
wavelengths.
NOTE: This can be a normal
error during photometric
alignment, in which case no
correction is needed.
n
Patient sample grossly
out of range
n
Source lamp defective
n
Something in light path
n
Defective optical filter
Error Codes
273
Solution
1. Perform a photometer alignment.
2. Perform the a cuvette window check procedure and clean any dirty windows.
3. Check if the cuvette film cartridge is empty.
4. Check that the source lamp is not loose or mispositioned. If the source lamp is seat‐
ed properly, replace it.
5. Check the photodiode detector wires and the photodiode detector mounting. If
they are good, check the photometer lenses. Also, check the photometer measure‐
ment detector aperture.
6. Check the filter wheel dual sensor.
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3.30 “Photometer Readings Underrange”
Explanation
Probable Causes
Photometer perceives too
much light.
n
n
n
n
n
Error Codes
Source lamp: misalign‐ 272
ment or incorrect instal‐
lation
Ambient light leaking in‐
to the Cuvette Thermal
Chamber
Photodiode detector
unit defective, or incor‐
rectly installed on pho‐
tometer
Photometer out of opti‐
cal alignment
Photometer Board de‐
fective
Solution
1. Check that the reagent lid, and instrument doors are in place.
2. Perform all photometer alignments and calibrations.
3. Check that the photodiode detector assembly on the photometer arm is mounted
tightly. Check the reference aperture and cables.
4. Check the U-seal alignment.
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3.31 “Photometer Source Lamp Off Detected”
Explanation
Probable Causes
The control system has
commanded the photome‐
ter source lamp control cir‐
cuitry to light the source
lamp. The control circuitry
has responded with a signal
that indicates the source
lamp is not drawing any
current. Software may auto‐
matically inhibit the source
lamp voltage if a filter
wheel problem is detected.
But it will still report this er‐
ror.
Error Codes
n
Source lamp inoperable 278
n
Connection problem
n
n
n
Photometer Board prob‐
lem
Fuse 24 1D (source
lamp)
Fuse 24 1C (filter wheel
motor)
Solution
1. Make sure filter wheel motor is spinning by observing CR3C and CR3D on photome‐
ter board for blinking filter wheel home and position signal. If not spinning, check
fuse “A” board 24 1C.
2. Check CR3B on photometer board. If out, check fuse 24 1D on fuse “A” board,
which provides source lamp power. If fuse is OK, replace source lamp.
3. Check connectors P/J72B at the source lamp inside the thermal chamber. Replace
PN 750293 if suspect. See RxL System Diagram 751920, sheet 6 of 18.
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3.32 “Printer Off Line”
Explanation
Probable Causes
When the system tells the
printer to print, it expects a
response back to indicate
that the printer completed
the line. If this feedback is
not received within 30 sec‐
onds, this error is gener‐
ated, and some or all of the
remaining lines may not be
printed out.
n
n
Loose power cable con‐
nections
Error Codes
372
Blown fuse 24 1B on
fuse “A” board
Solution
1. Check fuse 24 1B on fuse “A” board. Replace if needed.
2. Check system printer connections per RxL System Diagram 751920 (sheet 5 of 18).
NOTE: Printer icon is displayed immediately upon detecting an error condition.
However, an error message may not be posted until the printer is invoked by the
system and printer’s buffer capacity is full.
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3.33 “Faulty Reagent 1 Ultrasonic Mix”
Explanation
Probable Causes
Error Codes
The system enabled the re‐ Hard Failure
398
agent ultrasonics to mix,
n
Blown fuse
and did not receive a feed‐
n
Defective transducer
back signal from the ultra‐
sonic system that the probe n Ultrasonics
was properly energized.
n
Defective or loose probe
n
Broken cables
n
Frequency shift
Intermittent Failure
n
Loose probe
n
n
n
Dimension
Probe out of alignment
Cuvette film misaligned
or improperly routed
Cables partially broken
or frayed
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Solution
1. Check ultrasonic cables/connectors per RxL System Diagram 751920, sheet 10 of
18.
2. Check the probe tip and tighten if loose. Check that the probe tip is not bent. If the
probe tip is bent or damaged, replace it.
3. Perform the reagent 1 probe alignments. Interference may dampen oscillations
(e.g., cuvette film, cartridge wells, drain walls).
WARNING: Do not touch the probe while it is operating.
4. If the probe will not turn ON, check fuse 24 7A on fuse “B” board. Replace if neces‐
sary.
5. While energizing ultrasonics, check enable LED CR1A on Ultrasonics Board. If the
LED does not light, suspect the Ultrasonics Board or the cable connections to back‐
plane board.
If the LED lights, and the probe lock LED does not light in synchronization, plug a
known, good ultrasonic probe connector into the suspected faulty drive circuit us‐
ing test cable 750651.
NOTE: Prior to energizing any ultrasonics, make certain that the probe under test is
in the proper position (sample probe in cup of water, reagent probe tip in drain
with water).
6. If the suspected faulty drive circuit works (>98% lock status, probe lock LED in syn‐
chronization with enable LED) with the good probe under test, suspect the original
probe or associated cabling. If the probe does not work, replace the Ultrasonics
Board.
NOTE: You can verify your conclusion by plugging the faulty probe connector into
a known, good drive circuit and energizing that circuit in Diagnostics. Be sure the
probe tip is properly positioned in water.
7. Check that contacts did not back out of connector housing and locking tab is not
pushed or bent inward (prevents locking of contact).
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3.34 “Faulty Reagent 2 Ultrasonic Mix”
Explanation
Probable Causes
Error Codes
The system enabled the re‐ Hard Failure
296
agent ultrasonics to mix,
n
Blown fuse
and did not receive a feed‐
n
Defective transducer
back signal from the ultra‐
sonic system that the probe n Defective or loose probe
was properly energized.
n
Broken cables
n
Frequency shift
n
Ultrasonics Board
Intermittent Failure
n
Loose probe
n
n
n
Dimension
Probe out of alignment
Cuvette film misaligned
or improperly routed
Cables partially broken
or frayed
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Solution
1. Check ultrasonic cables/connectors per RxL System Diagram 751920, sheet 10 of
18.
2. Check the probe tip and tighten if loose. Check that probe tip is not bent. If the
probe tip is bent or damaged, replace it.
3. Perform reagent probe alignments. Interference may dampen oscillations (i. e.,
cuvette film, cartridge wells, drain walls).
WARNING: Do not touch the probe while it is operating.
4. If the probe will not turn ON, check fuse 24 7A on the fuse “A” board; if OUT, re‐
place.
5. While energizing ultrasonics, check enable LED CR2A on the Ultrasonics Board. If
the LED does not light, suspect the Ultrasonics Board or the connections to the
Backplane Board.
If the LED lights, and the probe lock LED does not light in synchronization, plug a
known, good ultrasonic probe connector into the suspected faulty drive circuit us‐
ing test cable 750651.
NOTE: Prior to energizing any ultrasonics, make certain that the probe under test is
in the proper position (sample probe in cup of water, reagent probe tip in drain
with water).
6. If the suspected faulty drive circuit works (>98% lock status, probe lock LED in syn‐
chronization with enable LED) with the good probe under test, suspect the original
probe or associated cabling. If the probe does not work, replace the Ultrasonic
Board.
NOTE: Verify your conclusion by plugging the faulty probe connector into a known,
good drive circuit and energizing that circuit in Diagnostics. Be sure the probe tip is
properly positioned in water.
NOTE: Minor adjustments may be required when exchanging the probe/drive cir‐
cuit connectors, particularly if you have done a sample/reagent cross-check.
7. Check that contacts did not back out of connector housing and locking tab is not
pushed or bent inward (prevents locking of contact).
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3.35 “Reagent Carousel Incorrect Transition Count”
Explanation
Probable Causes
Control system moves car‐
ousel from one position to
another by motor steps;
movement is verified by
checking encoder count. If
the two counts differ by
more than 8, the error mes‐
sage is displayed.
NOTE: Reagent Carousel,
Reagent Tray, Flex® Tray
and Flex® Wheel all mean
the same thing.
n
n
n
n
n
n
n
n
Dimension
Reagent cartridge not
inserted fully, or im‐
properly inserted
Error Codes
266
Refrigeration system
malfunction causing ice
buildup in reagent stor‐
age
Interference with re‐
agent carousel motion cartridge labels, lid
stock, or other foreign
objects hanging up on
tub liner at Flex® entry
or coolant entry open‐
ings
Reagent tray drive
wheel height out of ad‐
justment
Motor coupling loose on
motor shaft
Momentary disengage‐
ment of urethane gear
and reagent tray drive
ring (skipping)
Encoder wheel loose on
motor shaft
Encoder disk rubbing on
internal mount
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Solution
1. Check reagent tray for the following:
a) Binding
b) Interferences (e.g., with reagent tray cover, probe, wires, tubing)
c) Loose hardware
d) Loose connections
e) Ice—If ice is present, it must be thawed by removing the refrigeration solenoid
AC fuse on AC fuse panel (left side) for several minutes. Refer to Thermal Sys‐
tem troubleshooting if problem persists.
2. Enter diagnostics and cycle the reagent tray. While the reagent tray is cycling, ob‐
serve the “steps-encoder” field and verify the two counts agree with each other
(any difference between them will show up in the parenthesis beside). Theoretical
difference should be 0. If the is difference is 0 to 8, no error will be generated. A
difference of greater than 8 will be generate a Reagent Carousel Mispositioned er‐
ror. Although no error is generated for a difference of 8 or less, you may want to
investigate further. By watching the carousel position status at the same time while
cycling, you may be able to isolate an area of concern.
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3.36 “Reagent Lid Open Detected During Initialize or Process‐
ing”
Explanation
Probable Causes
No "closed" indication re‐
ceived from reagent lid in‐
terlock switch.
n
Lid open
n
Loose lid hinge
n
Bad switch
n
Bad wiring/connections
Error Codes
292
Solution
1. Close the reagent area lid.
2. Locate LED CR3D on the Auxiliary Board. With the reagent lid down, the LED should
be ON. Lift the reagent lid and the LED should be OFF.
3. If LED CR3D is not operating properly, check connector P/J30D to switch per RxL
System Diagram 751920, sheet 15 of 18.
4. Replace the reagent lid switch.
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Error Code Solution Tables 3
3.37 “Process Error During Preparation”
Explanation
Probable Causes
Error Codes
Some other process error
occurred (e.g., reagent
probe lost steps) during re‐
agent preparation.
Some other error code oc‐
curred simultaneously
381
Solution
This error will zero the inventory for the well just hydrated. The Error Log will show
which cartridge was affected. Check the Error Log for other errors associated with the
same method and troubleshoot those errors.
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3.38 “Prepared Reagent Failed Quality Assurance”
Explanation
Probable Causes
After a cartridge well was
hydrated, or after reagents
were combined/mixed in a
cartridge, a photometric
check was performed on
the dispensed reagent in a
cuvette, and the result fell
outside allowable limits.
n
n
n
n
n
n
n
n
n
Dirty windows
Error Codes
382
Source lamp weak (old)
or misaligned
Photometer out of align‐
ment with cuvette
Photometer out of align‐
ment
Reagent probe out of
alignment
Bad cuvette film
Improper fluid delivery
to cell – pump, tubing,
etc.
Incomplete mixing – ul‐
trasonics, loose/worn
probe, etc.
Cartridge problem – no
tablet, wrong tablet,
etc.
Solution
This error will zero the inventory for the well just hydrated. The Error Log will show
which cartridge was affected. Remove the affected cartridge from the instrument in‐
ventory and inspect it for tablet dissolution, color, and appearance.
1. Perform reagent probe alignments.
2. Check reagent pump tubing for leaks, air bubbles, and tightness.
3. Check the mounting screws on both reagent syringes for tightness. Check the sy‐
ringes for proper motion, leaks, and air bubbles.
4. Replace both reagent syringe tips and the diluent filter in the water diluent bottle.
5. Check the reagent probe tip for tightness. Replace if it is worn or bent.
6. Remove and clean the optical filters. Replace if necessary.
7. Check reagent ultrasonics. If the lock status is not within specification, trouble‐
shoot ultrasonics using Table 41 (error 296).
8. Run filter data to check mAU threshold.
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Error Code Solution Tables 3
3.39 Incorrect Sample Cup
Explanation
Probable Causes
These errors are generated Software
when the sampler control
software determines that
the sample cup to be used
during a test is not the one
that the “screen” software
requested. There are some
checks and balances in the
software to flag unexpected
conditions and not compro‐
mise results, and these er‐
ror messages are an exam‐
ple of how these errors are
detected. There is nothing
wrong with the particular
instrument that generated
the error, other than the
fact that some sequence of
events resulted in a condi‐
tion that caused this error.
Error Codes
377, 378, 379
Solution
1. Go to the error log and check for any errors that occurred at about the same time.
2. If any error occurred at the same time, troubleshoot that error. If two or more er‐
rors occurred at approximately the same time, troubleshoot the one that occurred
first, because it may have caused the others.
3. If no other error occurred at the same time, press Reset. If the error reoccurs, do a
controlled power down, and power up the instrument. If error repeats, suspect a
software problem.
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3.40 “Sample Lid Open Detected During Initialize or Process‐
ing”
Explanation
Probable Causes
“Sample lid open” was de‐
tected while instrument
was initializing or process‐
ing.
n
Sample lid open
n
Defective lid switch
n
Loose wire/connector
n
Dimension
Error Codes
420, 520, 521, 522
Defective relay — Fuse
Bd “B”
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3.41 “Faulty Sample Ultrasonic Mix”
Explanation
Probable Causes
Error Codes
The system enabled the
Hard Failure
298, 385
sample ultrasonics to mix, n Defective transducer
and did not receive a feed‐
n
Worn or damaged probe
back signal from the ultra‐
sonic system that the probe n Broken cables
was properly energized.
n
Frequency shift
n
Blown fuse
n
Ultrasonics Board
Intermittent Failure
n
Worn or damaged probe
n
n
n
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Probe out of alignment
Cuvette film misaligned
or improperly routed
Cables partially broken
or frayed
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Solution
1. Check sample arm ultrasonic cable and connections per RxL System Diagram
751920, sheet 12 of 18.
2. Check the sample probe tip and tighten if loose. Check that the sample probe is not
bent or skewed. If it is, replace it.
3. Perform a sample arm alignment. Interference may dampen oscillations (i.e., cuv‐
ette film, drain walls).
WARNING: Do not touch the probe while it is operating.
4. If the sample probe will not turn ON, check fuse 24 7B on fuse “B” board; if OUT,
replace fuse.
5. While energizing ultrasonics, check enable LED CR3A on the Ultrasonic Board. If the
LED does not light, suspect the Ultrasonic Board or the connections to the back‐
plane board.
If the LED lights, and the probe lock LED does not light in synchronization, plug a
known, good ultrasonic probe connector into the suspected faulty drive circuit us‐
ing test cable 750651.
NOTE: Prior to energizing any ultrasonics, make certain that the probe under test is
in the proper position (sample probe in cup of water, reagent probe tip in drain
with water).
6. If the suspected faulty drive circuit works, (>98% lock status, probe lock LED in syn‐
chronization with enable LED) with the good probe under test, suspect the original
probe or associated cabling. If the probe does not work, replace the Ultrasonic
Board.
NOTE: You can verify your conclusion by plugging the faulty probe connector into
a known, good drive circuit and energizing that circuit in Diagnostics. Be sure the
probe tip is properly positioned in water.
NOTE: Minor adjustments may be required when exchanging the probe/drive cir‐
cuit connectors, particularly if you have done a sample/reagent cross-check.
7. See Table 33.
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Error Code Solution Tables 3
3.42 “Reagent Carousel Not on Home When Expected”
Explanation
Probable Causes
The instrument checks for
home only if it is using the
corresponding cartridge
slot, when time permits be‐
tween cartridges, or at the
end of a run. Consequently,
considerable time may pass
between successive home
checks. If home is not
where the instrument ex‐
pected it, all inventory and
method results since the
last time the instrument
was in STANDBY are in
doubt.
NOTE: Reagent Carousel,
Reagent Wheel, Reagent
Tray, and Flex® Tray are all
equivalent terms.
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n
n
n
Error Codes
Motor coupling loose on 122, 124, 125, 126, 267
motor shaft
Home sensor failure
(e.g. connector, dam‐
age, noise)
Reagent tray was re‐
moved and then re‐
placed in a different po‐
sition
NOTE: In this case, the
system restores itself
and reagent inventory is
not compromised.
n
Momentary disengage‐
ment of urethane gear
and reagent tray drive
ring (skipping)
WARNING!: This is a SERI‐
OUS ERROR, affecting past
and future chemistry re‐
sults. DO NOT clear this er‐
ror message by pressing Re‐
set. DO NOT attempt to run
instrument until the cause
of the error is found and
corrected.
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3 Error Code Solution Tables
Solution
1. Check LED CR2A on the Motor Control Board #2 to verify that reagent tray is at
home position. If tray is at home position, LED CR2A will be ON. If LED is OFF, press
Reset and verify tray moves to its home position. If it does not move to home posi‐
tion, follow [124] “Reagent Carousel Cannot Find Home” error message actions.
2. Verify the reagent cartridge inventory on the instrument by randomly removing re‐
agent cartridges from the instrument. Ensure that the reagent cartridge selected
on the Reagent Cartridge Inventory screen is the same cartridge that was actually
removed from the instrument.
3. Run Quality Control on ALL methods that are in instrument inventory.
4. Verify all 44 slots have correct Flex® inventory:
(OP MENU > F7: DIAGNOSTICS > F1: ELECTRO/MECH > F1: REAGENT > F6: RE‐
AGENT TRAY).
5. This screen defaults to slot 0. Pressing F3: NEXT SLOT will present current Flex®
information for slot 1. Each time F3: NEXT SLOT is pressed, the tray will increment
one slot position and display Flex® cartridge information for that slot. Press F3:
NEXT SLOT for all 44 slots, including slot 0, while checking the actual Flex® label
against the displayed information.
If a Flex® is present, but no information is displayed (instrument thinks the slot is
empty), then discard the Flex®.
If the displayed information is incorrect, then record the information and “remove”
from inventory screen by disabling barcode (do not remove while in diagnostics).
NOTE: A shortcut to a particular slot number is to type in one slot number before the
slot to be accessed in the GoTo field and press Return. This will move the tray to that
slot. Now pressing F3: NEXT SLOT will increment one position and display the infor‐
mation for that slot.
WARNING!: Incorrect reagent inventory is indicated by incorrect QC results. For those
methods, remove the affected reagent cartridges from instrument inventory and dis‐
card.
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Error Code Solution Tables 3
3.43 Temperature Out of Range
Explanation
Probable Causes
Error Codes
NOTE: Disregard these error messages if instrument has been powered up less than
one hour.
NOTE: These errors are not associated with the temperature monitoring circuitry.
A cuvette temperature error
condition exists whenever
the cuvette temperature is
not being controlled within
the expected duty cycle.
The cuvette temperature
icon will appear on the sta‐
tus bar on the CRT dis‐
play.The error message is
displayed only if the photo‐
meter tries to take a read‐
ing when a temperature er‐
ror condition exists (i. e.,
the temperature icon is
present). Otherwise, if no
tests are processing, only
the icon will be displayed.
Also, the test result will not
be printed; instead, the
message "Process Error" will
be printed on the test result
line.There is an option to
override the temperature
error condition. In that
case, the message "Temp
Override" will appear on the
status bar.If the photometer
takes a reading when an
overridden cuvette temper‐
ature error exists, the “Tem‐
perature Out of Range” er‐
ror message will not occur,
and the test result will be
printed; however, the mes‐
sage "Temperature" will ap‐
pear next to the printed re‐
sult.
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n
n
Improper temperature
setting
Air, baseplate, or evapo‐
rator thermistor or cable
n
Heater circuit open
n
Fuse
n
n
264
Water in the tub (Cuv‐
ette Hot)
Cuvette board
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Solution
1. Check lab’s ambient temperature (65-85 degrees F.)
2. Check that rear cabinet fan is operating and LED CR3D on cuvette board is pulsing
or ON. If not, check AC fuse on left side panel and replace if necessary.
3. Refer to Thermal System Non-Error Code Troubleshooting.
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Error Code Solution Tables 3
3.44 “Heat Torch Thermocouple Open”
Explanation
Probable Causes
Thermocouple failed resist‐
ance check by cuvette con‐
trol system
n
n
n
Broken/defective wires
or connector
Error Codes
371
Thermocouple open
Thermocouple unplug‐
ged
Solution
1. Check connectors P/J13K to the heat torch assembly and 2J1 between the cuvette
board and backplane. Measure the resistance between pins 2 and 3 on the cuvette
heat torch assembly. The resistance should be 0.5 ohms. If the reading is higher
than 0.5 ohms, replace the heat torch assembly. Refer to RxL System Diagram
751920, sheet 7 of 18.
2. If the error does not clear, replace the cuvette heat torch assembly.
3. If the error still does not clear, perform a controlled power down, reseat the cuv‐
ette board, and power up the instrument.
4. Replace the cuvette board if all other measures fail.
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3.45 “Photometer A to D Problem”
Explanation
Probable Causes
The system is not sensing
an interrupt signal from the
photometer A/D circuitry.
Normally this error is trig‐
gered off the filter wheel
home and position sensors.
n
n
n
n
Filter wheel is not spin‐
ning
Error Codes
271
Filter wheel sensors de‐
fective, disconnected or
loose
Photodiode cable to
Photometer Board bro‐
ken, disconnected or
loose
+15 volt problem (test
points on backplane)
Solution
1. Check fuse 24 1C on fuse Board “A”. Replace fuse if LED is out.
2. Check LEDs CR3D and CR3C on the Photometer Board and verify that they are blink‐
ing. If not, go to step 3. If blinking, go to step 4.
3. Remove R2 reagent arm and observe that filter wheel is spinning. Then go to pho‐
tometer diagnostics, (F4) system diagnostics to test filter wheel motor. If filter
wheel home and position fields on diagnostic screen do not show activity while fil‐
ter wheel is spinning, then replace photometer dual sensor.
4. Perform all photometer system alignments and calibrations.
5. If problem persists, check connector P/J34C on the side of the photometer assem‐
bly inside the thermal chamber. If signs of wear, replace with cable PN750915 and
750293. See RxL System Diagram 751920, sheet 6 of 18.
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Error Code Solution Tables 3
3.46 “Waste Sensor Active”
Explanation
Probable Causes
Waste bottle level indicator
indicates when waste bottle
is full.
n
Waste bottle full
n
Float switch
n
Auxiliary board
Error Codes
300
Solution
Steps 1 and 2 used for “Unplumbed” or “Manual” mode only.
1. Do not press Reset. Allow the instrument to complete the work currently in pro‐
gress. There is enough space in the waste bottle to complete the work already pro‐
cessing.
2. When the instrument returns to STANDBY status, empty the chemistry waste bot‐
tle, and press Reset to clear the error message and begin processing Steps 3 and 4
used for “Plumbed” and “Unplumbed” mode.
3. If the error does not clear, unplug connector J30A and short the two pins with a
paper clip while observing CR2B on auxiliary board. If LED does not change state,
suspect the auxiliary board.
4. If CR2B changes while shorting and unshorting J30A, suspect the waste bottle cap/
sensor assembly.
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3.47 “Hi and Low Water Sensors Simultaneously Active”
Explanation
Probable Causes
All three sensors on the wa‐ Water bottle cap/sensor as‐
ter bottle are in conditions sembly is unplugged
that indicate the connector
is unplugged.
Error Codes
399
Solution
Plug in P/J1A.
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Error Code Solution Tables 3
3.48 “Timeout Occurred Before High Water Sensor Active”
Explanation
Probable Causes
"Water bottle low" sensor
directed water bottle to fill
but the "Filled" sensor did
not activate within 2 mi‐
nutes.
n
Sensor Failure
n
Fuse 24 6B
n
Water Inlet Valve
n
External Water Supply
n
Auxiliary Board
n
Millipore system OFF
Error Codes
400
Solution
1. Remove the bottle cap and go to the Water Works Diagnostic screen. Lift the sec‐
ond float from the bottom and see if the "water bottle filled" sensor changes state
can also be observed at LED CR2D on auxiliary board. If it does, suspect the water
inlet valve, the external water supply, or the auxiliary board.
2. Press the manual override button on the water inlet valve and check to see if water
flows to the bottle. If it does, check fuse 24 6B on fuse “B” board. Replace fuse if
needed.
3. If fuse is OK, turn on water inlet valve in Water Works diagnostic screen and listen
for valve to click on and off when toggled. IF no valve activity, replace auxiliary
board. Refer to RxL System Diagram 751920, sheet 15 of 18.
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3.49 “Low Water Sensor Active”
Explanation
Probable Causes
Water low sensor did not
change state after 1 minute
of filling time.
n
Sensor Failure
n
Water Inlet Valve
n
External Water Supply
n
Auxiliary Board
n
Connector and cabling
n
Millipore system OFF
Error Codes
301
Solution
1. If water bottle is empty, push in the manual override button on the back of the in‐
let valve. If water flows, then check fuse 24 6B on fuse “B” board. Replace fuse if
needed.
2. If fuse is OK in step 1 above, go to Water Works diagnostics screen and toggle the
water inlet valve on and off while listen for clicking sound. If no valve activity, sus‐
pect auxiliary board.
3. Check cable and connections per RxL System Diagram 751920, sheet 15 of 18. 24
volts dc should be present on both pins in de-energized state. Toggling the sole‐
noid ON pulls the control line close to 0 volts.
4. If the water bottle is not empty, suspect the low water sensor or its associated con‐
nector and cabling. Replace the water bottle cap if necessary.
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Error Code Solution Tables 3
3.50 “IMT Rotary Valve Sensor Problem or Valve Did Not Move”
Explanation
Probable Causes
The control system did not
detect movement of the
IMT rotary valve.
n
n
Rotary valve sensor
problem
Error Codes
539, 542
Rotary valve sensor PCB
Solution
1. Press Reset. If the message reappears, continue with step 2.
2. The fuse for the IMT rotary valve may have blown. Its fuse LED indicator, 24-5B on
Fuse Board B in the card cage area, should be lit. If it is not lit, replace the fuse with
a like fuse from the Accessory Spare Parts Kit.
3. Check the operation of the IMT rotary valve motor and sensor. To do this:
a) Go to the IMT Diagnostics screen.
(OP MENU > F7: DIAGNOSTICS > F1: ELECTRO/MECH > F3: IMT)
b) Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen,
and then press F2: TEST MTR ONLY. Check CR3C (Home) and CR3D (Pos) on
motor control board #3 for LED activity.
c) If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve
motor could be defective.
d) If the IMT Rotary Valve Home field indicates FAIL, or the numbers at the bottom
of the screen are not within ±1, replace the IMT Rotary valve home sensor; but
first check if the sensor connector, P/J184, is loose or unplugged. Refer to RxL
System Diagram 751920, sheet 13 of 18.
4. Check rotary valve sensor board (766780) under baseplate for fluid spills or loose
connections. Replace if necessary.
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3.51 “IMT Rotary Valve Lost Steps (mfh) or (mth)”
Explanation
Probable Causes
The IMT rotary Valve did not
move the proper distance.
n
Defective Motor
n
Worn rotary valve seal
Error Codes
543, 544
Solution
1. Press Reset. If the message reappears, continue with step 2.
2. Replace the IMT Rotary Valve seal.
3. Check the operation of the IMT rotary valve motor and sensor. To do this:
a) Go to the IMT Diagnostics screen:
(OP MENU > F7: DIAGNOSTICS > F1: ELECTRO/MECH > F3: IMT)
b) Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen,
and then press F2: TEST MTR ONLY. Check CR3C (Home) and CR3D (Pos) on
motor control board #3 for LED activity.
c) If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve mo‐
tor could be defective.
d) If the IMT Rotary Valve Home field indicates FAIL, or the numbers at the bottom
of the screen are not within ±1, replace the IMT Rotary valve home sensor; but
first check if the sensor connector, P/J184, is loose or unplugged.
4. Check rotary valve sensor board (766780) under baseplate for fluid spills or loose
connections. Replace if necessary.
5. See RxL System Diagram 751920, sheet 13 of 18.
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Error Code Solution Tables 3
3.52 “IMT Rotary Valve Sensor Did Not Turn On or Valve Did
Not Move”
Explanation
Probable Causes
The control system did not
detect movement of the
IMT rotary valve.
n
n
Rotary valve sensor
problem
Error Codes
539, 540
Rotary valve sensor PCB
Solution
1. Press Reset. If the message reappears, continue with step 2.
2. The fuse for the IMT rotary valve may have blown. Its fuse LED indicator, 24-5B on
Fuse Board B in the card cage area, should be lit. If it is not lit, replace the fuse with
a like fuse from the Accessory Spare Parts Kit.
3. Check the operation of the IMT rotary valve motor and sensor. To do this:
a) Go to the IMT Diagnostics screen.
(OP MENU > F7: DIAGNOSTICS > F1: ELECTRO/MECH > F3: IMT)
b) Move the cursor to the IMT Rotary Valve line in the Motor portion of this screen,
and then press F2: TEST MTR ONLY. Check CR3C (Home) and CR3D (Pos) on
motor control board #3 for LED activity.
c) If the IMT Rotary Valve Connection field indicates FAIL, the IMT Rotary valve mo‐
tor could be defective.
d) If the IMT Rotary Valve Home field indicates FAIL, replace the IMT rotary valve
home sensor, but first check if the sensor connector, P/J184, is loose or unplug‐
ged.
4. Check rotary valve sensor board (766780) under baseplate for fluid spills or loose
connections. Replace if necessary.
5. See RxL System Diagram 766900, sheet 13 of 18.
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3.53 “IMT Rotary Valve Illegal Error Code”
Explanation
Probable Causes
The control system did not
recognize the error code.
Error Codes
541
Solution
1. Press Reset. If the message reappears, continue with step 2.
2. Go to the Error Log screen
(OP MENU > F7: DIAGNOSTICS > F6: ERROR LOG)
3. Troubleshoot any error code(s) that occurred at the exact same time or the error
code immediately below this error code. For example:
IMT Rotary valve illegal error code [433] Mon Apr 21 11:00
"Troubleshoot this error" [xxx] Mon Apr 21 11:00
For help with troubleshooting the [xxx] error code:
Move the cursor to the [xxx] error code line and then press F5: MORE INFO (or the AltM key combination).
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Error Code Solution Tables 3
3.54 “IMT Failed to Detect Flush Fluid”
Explanation
Probable Causes
Air/Fluid detect sensor in
IMT cartridge did not detect
liquid flush solution.
Error Codes
n
No flush solution in bag 545
n
Restricted flow
n
Rotary valve seal
Solution
1. Check for sufficient volume of Flush fluid in its bag and that the bag fitting is in the
down position (toward the tray). Replace the bag, if necessary.
2. Verify that the Flush fluid can be primed. To do this:
a) Go to the Align/Prime screen.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F3: ALIGN PRIME)
b) Press F7: PRIME FLUSH. You should see Flush fluid being pumped into the IMT
port.
3. Check that the following tubing connections are tight and that there are no pinch‐
es, crimps, leaks, or obstructions in the tubing:
-
F1: from the Flush bag to the Flush pump
F2: from the Flush pump to the IMT Port
X0: from the IMT Port to the IMT rotary valve
X1: from the IMT rotary valve to the QuikLYTE® cartridge.
Replace tubing as necessary.
Check that the flush pump is operating properly:
1. Go to the IMT Advanced Diagnostic screen.
(OP MENU > F7: DIAGNOSTICS > F1: ELECTRO/MECH > F3: IMT > F8: ADVANCED
DIAG)
2. Move the cursor to the Flush field and press the Enter key twice. If the pump is op‐
erating, you should hear the pump ‘click’ on and off and see Flush fluid being pum‐
ped into the IMT Port. If this does not occur, replace the Flush pump.
Check that the flush pump is dispensing the proper amount of Flush fluid:
Refer to the table below for how much Flush fluid should appear in the IMT port. If the
Flush pump is not dispensing the proper volume of fluid, replace it.
Press Enter Key / Proper Fluid Level in IMT Port
4 times / 1/3 FULL
8 times / 2/3 FULL
16 times / Full to the top of the IMT Port
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3.55 “Insufficient/Excess IMT Diluent in Port”
Explanation
Probable Causes
The amount of Diluent in
the IMT Port was not suffi‐
cient for performing the
sample dilution.
n
n
n
n
n
Error Codes
Crimped D1 and D2 tub‐ 546, 672
ings
Defective solenoid
valves
Clogged port fitting
Faulty sampler level
sense circuit
Leaking sample port
Solution
1. Check for sufficient volume of Diluent fluid in its bottle. Replace if necessary.
2. Check that the following tubing connections are tight and that there are no pinch‐
es, crimps, leaks, or obstructions in the following tubing:
-
D1: from the Diluent bottle to the Diluent pump and solenoid valve
D2: from the Diluent pump and solenoid valve to the IMT port
Replace the tubing if necessary.
3. Check the Diluent pump operation. To do this,
(OP MENU > F4: SYSTEM PREP > F3: IMT > F3: ALIGN/PRIME > F8: PRIME DI‐
LUENT)
Observe diluent flow to the IMT port.
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Error Code Solution Tables 3
3.56 “Auto Align Failed to Sense Std A Alignment Fluid”
Explanation
Probable Causes
Air/liquid sensor in the IMT
cartridge did not detect
standard A during a pump
auto-alignment. Error is
posted after alignment cy‐
cle completes, not when
first detected.
n
No standard A in bag.
n
Restricted flow
n
Error Codes
547
Rotary valve seal clog‐
ged
n
Tubing problem
n
Vacuum break problem
Solution
1. Check that the IMT cartridge interface (tower) is completely closed and that no tub‐
ing is being pinched by the tower.
2. Check:
-
for sufficient volume of Standard A, Standard B, and Flush in the bags
that the bags are connected to the correct tubing
that the bag fittings are in the down (toward the tray) position
3. Prime with Salt Bridge solution. Verify that it is flowing through the R1 tubing and
into the X2 tubing.
(OP MENU > F4: SYSTEM PREP > F3: IMT > F3: ALIGN PRIME > F1: PRIME SALT)
4. Check the R1 tubing inside the Salt Bridge pinch valve for crimps. Reposition this
tubing to change where the valve pinches it, or replace the tubing if necessary.
5. Check that the pressure foot bar on the IMT pump is completely engaged and that
the IMT pump rollers are rotating freely. If a roller seems to be binding or not roll‐
ing smoothly, put one drop of Tufoil® on the roller and manually work the roller
back and forth with your hand to lubricate the pump roller.
6. Check the A, B, X1, X2, and X3 tubing for any pinches, crimps, or leaks. Replace
tubing if necessary.
7. Check the IMT rotary valve for leaks and that the IMT rotary valve tubing connector
is properly seated. If necessary, replace the IMT rotary valve seal.
8. Clean any salt buildups around the X1 and X2 tubing connections to the IMT car‐
tridge interface and around the pogo pin connectors. Open the IMT tower and
clean any salt from this side of the cartridge interface connections.
9. Replace the X tubing in the IMT pump.
10. Replace the QuikLYTE® cartridge.
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3.57 “Cuvette Air Pressure Too High”
Explanation
Probable Causes
During cuvette manufactur‐
ing, the control system
monitors the status of the
pressure switch. In the first
phase (the Surlyn® soften‐
ing phase), the pressure
should not be high enough
to trip the switch. If the
switch is on, an error mes‐
sage is sent.
n
n
n
n
n
n
n
Miswired pressure
switch. White wire con‐
nected to N.C. instead
of N.O. connection.
Error Codes
258
Diaphragm installed up‐
side down.
Pinched tube between
pressure switch and
heat torch
Misadjusted air flow –
too high
Bad or misadjusted pres‐
sure switch
Plugged/obstructed heat
torch
Diaphragm installed in‐
correctly
Solution
1. Look for pinched or plugged lines between pressure gauge/pressure switch and
cuvette formation assembly, and look for blocked heat torch. Make sure the dia‐
phragm is installed correctly (not upside down).
2. If the green LED next to the air pressure gauge is lit when no air is flowing, check 2
connections to N.O. (Normally Open) and COM (common) RxL System Diagram
751920, sheet 7 of 18.
3. If pressure switch is wired correctly but LED remains ON, replace switch.
4. Check cuvette air valve (750897) connections. RxL System Diagram, Sheet 7 of 18.
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Error Code Solution Tables 3
3.58 “Cuvette Air Pressure Too Low”
Explanation
Probable Causes
During cuvette manufactur‐
ing, the control system
monitors the pressure
switch signal during cuvette
blowing phase (form sole‐
noid hard-close). During
this phase, the switch must
activate; otherwise, an error
signal is sent.
n
n
n
n
n
n
n
n
n
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Error Codes
Air leaks at new cuvette 259
air valve connection to
cuvette form air supply
elbow
Cuvette solenoid arm
not installed securely
Bad or misadjusted pres‐
sure switch
Worn, leaky, missing, or
improperly-installed
cuvette form diaphragm
Leaky or loose tubing
between pressure gauge
and heat torch
U-seal solenoid not
pushing cuvette arm
firmly enough (solenoid
out of adjustment or
sticking)
Cuvette form solenoid
not pushing plunger
firmly enough (solenoid
out of adjustment or
sticking)
Cuvette ring misaligned
so that plunger does not
seat at top of cuvette
Leak at manifold behind
pressure gauge
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Solution
NOTE: Before beginning the following procedure, check whether the solenoid arms
are loose or mispositioned. If so, reposition and tighten, then press Reset and watch
for the error message.
1. Replace the cuvette diaphragm.
2. Have the instrument make a cuvette. While the form solenoid is energized, verify
that:
a) The air flow reading on the flowmeter ball drops to zero. If not, check for leaks.
b) The pressure gauge reading is greater than 15 psi during cuvette formation and
its LED (located above the gauge) is lit when the cuvette plunger is forward.
Pressure gauge should hold steady at 20 psi. If not, adjust pressure regulator.
c) Pressure switch should activate LED at 15 psi (while rising). If not, adjust Allen
screw on front of pressure switch with air compressor on while pushing in the
form plunger.
d) When new cuvette air valve is installed, pressure is held until top seal solenoid
is de-energized at end of cuvette cycle.
e) Check electrical connections to cuvette air valve (750897) per RxL System Dia‐
gram, Sheet 7 of 18.
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3.59 “Cuvette Not Sealed”
Explanation
Probable Causes
System does not measure
correct electrical current
flow through the U-seal
heating element.
n
n
n
n
U-seal element failure
Error Codes
260
U-seal interlock switch
not activated—most
likely due to U-seal sole‐
noid out of adjustment
U-seal solenoid sticking
U-seal solenoid inter‐
fered with
Solution
1. Check that cuvette manufacturing solenoid arm is locked in place.
2. Check that the resistance of the U-seal element is between 8 and 12 ohms. If it is
not, replace the U-seal element.
3. Check that the microswitch makes contact with the right film guide bracket. Check
the microswitch (interlock) with an ohmmeter. (Disconnect 24 volt connections be‐
fore checking resistance). See zone B-6 of sheet 11 of RxL System Diagram 751920,
Sheet 7 of 18.
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3.60 “Cuvette Wheel Cannot Find Position”
Explanation
Probable Causes
Control system did not see
a cuvette wheel position
sensor transition when ex‐
pected.
n
n
Capstan slipping—loose screws holding nip roll lever
spring on nip roll arm
Error Codes
n
Loose drive capstan set screw
061, 062, 257
n
Film drive motor—not running or insufficient torque
n
n
n
Cuvette window not pushed down all the way—rub‐
bing against baseplate
Cuvette film slipped out of film guides—caught on
something
Home hole plug fell out of ring and jammed in ring
somewhere
n
Extremely dirty window—sensor can’t see through
n
Bad sensor
n
n
n
Cuvette wheel binding or jammed—foam weatherstrip on thermal chamber, main bearing, etc.
Solenoid jammed in actuated position
Film cartridge hang-up or jam—“telescoping” of film
roll inside cartridge
n
Film cartridge tension set too high
n
Thermal chamber latched too tight
n
n
n
n
n
Dimension
Cuvette film not routed properly—caught around
drive capstan
Temperature probe or alignment gauge pin left in
cuvette hole
Obstruction with the cuvette ring, such as alignment
tools.
Capstan idler roller not locked into place
Tape build up on film guides. It could be scotch tape
which is difficult to see
Reagent buildup on Capstan.
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Solution
1. Check the cuvette film; look for film jams and/or binding. Check that the idler roller
is pressed firmly against the drive capstan and the bottom edge of the film is be‐
tween the roller gears.
2. Index the film in diagnostics and observe that the film drive motor shaft and cap‐
stan drive move. If no movement, then go to step 3. Otherwise, go to step 4.
3. Check fuse LED on Fuse “A” board; if OUT, replace fuse.
4. Ensure the cuvette wheel moves as cuvettes are formed.
If the wheel moves, check LED CR2C on the Cuvette Board. If the LED changes
state, check the film and wheel for binding. IF the LED does not change state, re‐
place the cuvette wheel home sensor.
5. If all other troubleshooting is unsuccessful, replace the film canister brake spring
with an alternate 3/4 lb/in. tension brake spring ( Replacing the Film Canister
Brake Spring / DCIN-B01.841.02).
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3.61 “System Printer Power Is Off”
Explanation
Probable Causes
System printer lost commu‐
nications with computer.
Usually accompanied by a
printer icon with Off dis‐
played within.
n
n
Interface board lock-up
Error Codes
473
Blown fuse 24 2B on
fuse “A” board.
n
Eight port box failure
n
CPU failure
n
Printer failure
Solution
Check connection to printer interface board from computer’s serial port expansion card
and the backplane board. Refer to RxL System Diagram 751920, sheet 4 of 18.
NOTE: Printer icon is displayed immediately upon detecting an error condition. Howev‐
er, an error message may not be posted until the printer is invoked by the system and
printer’s buffer capacity is full.
If printer system appears “locked up” customers will have to perform a controlled pow‐
er down, cycle the main power switch, and then reboot the instrument. Service may
perform the following steps:
1. If problem persists, power down and reboot the instrument.
2. Verify power light and in-line lights are on, on printer.
3. Check printer P/S, connectors on printer.
4. Reseat cable to 8 port box.
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Error Code Solution Tables 3
3.62 “System Printer Paper Is Empty”
Explanation
Probable Causes
System printer detects pa‐ No paper
per not present. Usually ac‐
companied by a printer icon
with Out displayed within.
Error Codes
474
Solution
1. Replace paper roll.
2. Replace printer.
NOTE: Printer icon is displayed immediately upon detecting an error condition. Howev‐
er, an error message may not be posted until the printer is invoked by the system and
printer’s buffer capacity is full.
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3.63 “System Printer Error Light Is On”
Explanation
Probable Causes
Error Codes
System detects an error
condition on the System
Printer.
Usually caused by platen
475
lever being left up. General‐
ly accompanied by printer
icon with ERR displayed
within.
Solution
1. Close platen lever (down).
2. Replace printer.
NOTE: Printer icon is displayed immediately upon detecting an error condition. Howev‐
er, an error message may not be posted until the printer is invoked by the system and
printer’s buffer capacity is full.
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Error Code Solution Tables 3
3.64 NA
Explanation
Probable Causes
Error Codes
This table is not used.
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3.65 “[component] Probe Cleaner Not Detected During System
Check”
Explanation
Probable Causes
During system check, the
system reads a cuvette con‐
taining a small amount of
reagent or sample probe
cleaner to indicate if
enough cleaner solution is
present at the drain.
Before troubleshooting this
error, make sure all other
system check results are
OK.
n
n
n
n
n
probe cleaner pump
needs priming
Error Codes
568, 569
probe cleaner bottle is
empty
probe cleaner fluid lines
are blocked or broken
probe cleaner drain is
leaking
probe cleaner solution is
not correct
Solution
Troubleshoot the probable causes listed.
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Error Code Solution Tables 3
3.66 “Vessel Present Timeout”
Explanation
Probable Causes
Vessels were not detected
in the vessel track. Vessel
feeder has timed out.
n
n
n
n
Vessel feeder empty
Error Codes
571, 572
Vessel track sensor de‐
fective
Vessel kicker not kicking
vessels down into track
Ambient light saturation
of sensor
Solution
Troubleshoot the probable causes listed.
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3.67 “Vessel Shuttle Guide Stuck”
Explanation
Probable Causes
The vessel shuttle guide
moves reaction vessels be‐
tween the HM wash wheel,
incubate wheel, and vessel
load/unload track. When
the guide is activated, its
position (up/down) is veri‐
fied with an optical sensor.
Error 577 indicates the
guide is stuck in the up po‐
sition.
Error 578 indicates the
guide is stuck in the down
position.
n
n
n
n
Obstruction – guide
may be hitting a vessel
when moving up or
down
Error Codes
577, 578
guide is sticking or not
working smoothly
improper vessel transfer
alignments
solenoid or sensor elec‐
trical problem
Solution
1. Go to HM diagnostic screen.
(OP MENU > F7: DIAGNOSTICS > F1: ELECTRO/MECH > F2: SAMPLE SYSTEM >
F5: HM MODULE)
2. Use down arrow key to move cursor to “shuttle:” field, then press Enter key to tog‐
gle the solenoid ON and OFF.
3. If solenoid is activating properly, then perform all “VESSEL TRANSFER SHUTTLE
ALIGNMENTS.”
4. Check connections per RxL System Diagram 730200. zone C-2.
5. Replace shuttle guide (730412).
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3.68 “Check reaction vessel waste – Reset counter”
Explanation
Probable Causes
The HM module unloads
Vessel count > 250
used reaction vessels into
the vessel waste container,
tracking the number as they
are unloaded. When the
count reaches 250, the
waste container must be
emptied and the counter re‐
set before unloading can
continue.
Error Codes
581
Solution
1. Display the HM Counters screen:
(OP MENU > F4: SYSTEM PREP > F6: SYSTEM COUNTERS > F6: HM COUNTERS)
2. Ensure that the waste has been emptied and reset the counter.
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3.69 “Incubate wheel temperature out of range”
Explanation
Probable Causes
The HM module incubate
ring temperature is outside
the range 42C to 44C.
n
n
n
Error Codes
HM thermal sensor dis‐ 582
connected, not installed
properly or damaged
HM incubate heater is
disconnected or not
working
Blown fuse 24 6B
Solution
1. Check the incubate temperature using the temperature probe.
2. Calibrate the HM temperature using the Temp Monitor screen under the System
Prep menu.
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3.70 “Vessel mixer – No revolutions detected”
Explanation
Probable Causes
Sensor for vessel mixer 1
[583] or vessel mixer 2
[584] did not activate prop‐
erly.
n
n
n
n
Mixer sticking – not
moving up and down
smoothly
Error Codes
583, 584
mixer not rotating prop‐
erly
electrical problem
connector problem
(connectors reversed)
Solution
Align mix sensor circuit board to be perfectly centered and perpendicular to both mix‐
ers.
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3.71 “Vessel Aspirator – Possible Obstruction”
Explanation
Probable Causes
W1 wash probe [586] or W2
wash probe [588] not aspi‐
rating properly.
n
n
n
Error Codes
clogged probe or tubing 585, 586, 587, 588
pressure sensor not con‐
nected properly
pressure sensor not op‐
erating properly
Solution
1. Temporarily remove the probe from the wash station housing and place in an emp‐
ty test tube.
2. Display the Pump Prime screen and select HM Wash Pump to prime the wash
pump.
3. Observe the fluid in the test tube. If the probe is operating properly, the fluid
should fill the tube, then empty it as the aspirator turns on. If the fluid does not
empty, the probe is likely clogged. Replace or clean the probe and repeat the test.
4. If the fluid empties normally, check the pressure sensor.
NOTE: The W1 and W2 probes are identical and can be swapped. If one of the probes
indicates a problem, try swapping with the other probe.
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Error Code Solution Tables 3
3.72 Bottle Empty
Explanation
Probable Causes
Error Codes
Low reagent/sample/wash
sensor is activated.
Bottle is empty
566, 567, 570
Solution
Replace the empty bottle. If bottle is not empty, troubleshoot the float sensor.
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3.73 HM System Not Ready
Explanation
Probable Causes
Incubate wheel is not at the
expected position for pro‐
cessing.
This is typically caused
when other process errors
result in unanticipated de‐
lays.
Dimension
n
n
Error Codes
Another process preven‐ 561, 562, 563
ted the wheel from
properly positioning in
time
Error recovery failed
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Solution
1. Press Reset and check the Error Log for an error that occurred at the same time this
error occurred. Troubleshoot this associated error.
2. Perform a controlled power shutdown.
3. Reseat the board associated with the module having the problem, then power up
the instrument.
4. Look at the numbers or letters displayed on the front of the control board and use
the table below to determine the problem. (When software is loaded correctly, the
boards should display the following sequence of letters/numbers: F, then boards
change to 0, then D, then to 1.)
Hex No./Description
0 = No error; code not downloaded; ROM code active
1 = No error; code downloaded and running
2 = Error; ROM checksum
3 = Error; downloaded code checksum
4 = Error; RAM memory (6000–FFFE) error
5 = Error; low RAM memory (510–1EFE) error
6 = Error; stack overflow
7 = Error; application specific (currently unused)
C = Error; application specific (currently unused)
E = Error; application specific (currently unused)
D = Status; software download in progress
F = Reset
5. Replace the board if necessary.
NOTE: If you are troubleshooting any of the three motor control boards, they all have
the same part number and are interchangeable.
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3.74 24 Volts Not Functional
Explanation
Probable Causes
No 24 volts. All 24-volt
LED’s are off.
n
n
n
n
24 volt switcher has
failed
Error Codes
443
24 Enable on Aux Board
did not turn on
Connector problem, P/J
92
CPU did not tell Aux Bd.
to enable 24 volts
n
No 5 and/or 15 volts
n
PCB Problem
Solution
1. Verify “24 Volt Enable” Led is on, Auxiliary Bd. If out, suspect CPU.
2. If “24 Volt Enable” is on, check for 24 volts at switcher. If no 24v, replace switcher
3. If no 5 and/or 15 volts, check fuses. If OK, replace switcher.
4. Check P/J 92 to DC power supply (24v DC inhibit signal from AUX board via back‐
plane).
5. Possible PCB problem loading down system. Unplug all boards and power on. If 24
volts is on, the supply is ok.
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Error Code Solution Tables 3
3.75 Segment or Sample Aborted by User
Explanation
Probable Causes
Error Codes
All these errors are the re‐
sult of the software detect‐
ing something has moved
or changed since process‐
ing was started.
Operator moved or
changed item listed in mi‐
nor error code.
502
503
504
505
[502] Processing segment
has been replaced by a new
segment.
506
538
[503] Bar code tube on pro‐
cessing segment has been
replaced
[504] Processing segment
has been moved.
[505] Processing segment
has been removed.
[506] Processing bar coded
tube has been moved.
[538] User aborted a sam‐
ple.
Solution
Have operator correct item indicated in minor error code and restart.
Press Alt/S and restart all samples of aborted segment that were not completed. Press
Help for more information on Segment Status (Alt/S) Screen.
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3.76 Communication Problem
Explanation
Probable Causes
The computer buss is locked
up.
n
Defective I/O Board
n
Defective Computer
n
Defective Backplane.
Error Codes
346, 348, 350, 513, 514,
638, 642, 646, 650, 654,
658
Solution
1. Press Reset to resume normal operation.
2. Perform a controlled power shutdown.
3. Reseat the board associated with the module having the problem, then power up
the instrument.
4. Look at the numbers or letters displayed on the front of the control board and use
the table below to determine the problem. (When software is loaded correctly, the
boards should display the following sequence of letters/numbers: F, then boards
change to 0, then D, then to 1.)
Hex No./Description
0 = No error; code not downloaded; ROM code active
1 = No error; code downloaded and running
2 = Error; ROM checksum
3 = Error; downloaded code checksum
4 = Error; RAM memory (6000–FFFE) error
5 = Error; low RAM memory (510–1EFE) error
6 = Error; stack overflow
7 = Error; application specific (currently unused)
C = Error; application specific (currently unused)
E = Error; application specific (currently unused)
D = Status; software download in progress
F = Reset
5. Replace the board if necessary.
NOTE: If you are troubleshooting any of the three motor control boards, they all have
the same part number and are interchangeable.
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Error Code Solution Tables 3
3.77 Error in Setting Up Bar Coded Tube Sample
Explanation
Probable Causes
There is a problem as noted
by the minor error code
when reading the bar coded
sample tube.
[484] The host computer is
not responding to queries.
[485] Host computer is
busy and unable to re‐
spond.
[486] The instrument has
too many samples in mem‐
ory and must wait for some
to be removed before ac‐
cepting any more.
[487] The instrument has
too many result in memory
and must wait some to be
report before accepting any
more.
[488] The host did not find
sample ID.
[489] The host did not have
the sample number.
[490] The host did not have
the sample fluid type.
[491] No test methods type
specified for sample.
[492] An unknown error
code was received from the
host.
[493] A bar coded tube was
found at a position already
assigned.
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n
n
n
n
n
n
n
n
n
n
n
n
Error Codes
Host off line
484
Instrument to host con‐ 485
nections
486
Instrument software set‐ 487
up
488
Host is busy or hung.
489
Too many old samples
490
in memory.
491
Too many old results in 492
memory must send
them to host before ac‐ 493
cepting more samples.
Perform a controlled
power down and restart
application software.
Make sure host has sam‐
ple information.
Sample number not in
host information.
Sample fluid type not
entered in host.
Test methods not speci‐
fied in host information
Host is having problems.
Operator error in place‐
ment of tubes
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Solution [494]
Correct situation that was determined by minor error code. Refer to Section 2 of RxL
Operator’s Guide.
Refer to Table 9 “Host Communication” for troubleshooting Host/LIS problems.
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Error Code Solution Tables 3
3.78 External Printer Off Line
Explanation
Probable Causes
The external printer is not
responding.
n
Printer Off Line
n
Printer turned off
n
Printer disconnected
n
Error Codes
422
Software setups incor‐
rect.
Solution
1. Check that external printer is on and in the “on-line” mode.
2. Check connections between printer and instrument.
3. Check Communications Mode:
(OP MENU > F6: SYSTEM CONFIG > F6: SELECT PRINTER > F2: EXT PRINTER)
4. Store Changes.
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3.79 Incubation Wheel Lost While Processing
Explanation
Probable Causes
The software is keeping
track of wheel position via
encoder and it expected to
see home at particular posi‐
tion and did not
n
n
Error Codes
Loose drive gear on mo‐ 550
tor shaft
Jam
Solution
1. Lift instrument lid then remove two screws that hold drive cover to baseplate.
2. Ensure motor drive gear is fastened to shaft.
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Error Code Solution Tables 3
3.80 Incubation Wheel Mispositioned
Explanation
Probable Causes
The software told motor to
go a number of steps but
the encoder feedback said
mechanically it did not go
that number of steps
n
Alignments
n
Binding or interference
n
n
n
n
Error Codes
549
Loose drive hardware or
belt
Defective Encoder
Defective motor control
board.
Jam from mispositioned
vessel.
Solution
1. Perform R2 to incubate wheel alignment and Sample Probe to incubate wheel per
Operators guide.
2. Enter Diagnostics:
(OP MENU > F7: DIAGNOSTICS > F1: ELECTROMECHANICAL > F2: SAMPLE SYS‐
TEM > F5: HM > F8: CYCLE)
3. Observe the Wheel for smooth operation.
4. Check PC Board/Fuse Label to determine which motor control board controls the
HM incubate wheel.
5. Then, swap Motor Control Board with another motor control board. If problem
moves, order and replace original board.
6. Replace motor/encoder.
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3.81 Insufficient Diluent for Autodilution
Explanation
Probable Causes
Error Codes
This error does not apply.
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Error Code Solution Tables 3
3.82 Insufficient Sample
Explanation
Probable Causes
Each tube is level sensed at
the beginning of the run
looking for enough sample
to run all the tests reques‐
ted plus some safety mar‐
gin.
[389] The level sense deter‐
mined that there was some
sample but not enough
sample to run the reques‐
ted tests.
[390] The level sense did
not see any sample within
reach of the probe travel.
[472] The level sense deter‐
mined that there was some
sample but not enough
sample to run the reques‐
ted tests.
n
Not enough sample in
the tube.
n
Defective Probe
n
Defective Cable
n
Incorrect Alignments
n
n
Error Codes
389, 390, 456, 472
Wrong sample container
for assigned segment
Defective ultrasonics
PCB
Solution
1. Check for sample within tube/tubes in question.
2. Check all container alignments.
3. Check connections from probe to card cage.
4. Replace cables PN 788911.
5. Check sampler grounding.
6. Replace ultrasonics PCB PN 750850.
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3.83 Level Sense Error
Explanation
Probable Causes
The level sense fired out‐
side the normal window
that it should see sample.
(High Flyer)
n
Defective ultrasonics
PCB
n
Loose or defective probe
n
Defective Cable
n
Incorrect Alignments
n
Error Codes
389, 390, 456, 472
Wrong sample container
for assigned segment
Solution
1. Check connections from probe to card cage.
2. Check alignments for all container types.
3. Replace cable PN 788911.
4. Check sampler grounding.
5. Replace ultrasonics PCB PN 750850.
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Error Code Solution Tables 3
3.84 Photometer Cannot Access Cuvette
Explanation
Probable Causes
This is a programming error Programming
where the software try to
read a cuvette in position
the photometer cannot
reach. This should never oc‐
cur on released software
Error Codes
476
Solution
Notify service technical support.
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3.85 Photometer Outer/Inner Detector Error
Explanation
Probable Causes
The photodiode has an in‐
ner an outer detector. You
should see at least a 30
mAU difference when you
turn the outer detector off.
[478] There was no differ‐
ence so the outer detector
is not turning off.
[479] The delta is not
enough.
n
n
n
n
n
n
n
Defective Photodiode
Defective Photometer
Board
Error Codes
478
479
Defective cable
Source lamp improperly
installed
Photodiode improperly
installed.
Defective photodiode
Defective photometer
board.
Solution
1. Lower thermal chamber and check that both source lamp and photodiode are in‐
stalled properly.
Caution: Source lamp is hot
2. See Service Bulletin RxL 10 to check mAU.
3. Replace Photodiode. If needed, replace cable to photodiode.
4. Replace Photometer Board.
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Error Code Solution Tables 3
3.86 Photometer Unable to Initialize
Explanation
Probable Causes
Photometer did not find cal‐
ibration or offset values for
the noted items.
n
n
n
n
n
Error Codes
A new photometer, cuv‐ 283
ette, aux, or motor con‐ 477
trol board was just in‐
480
stalled
481
[477] Photometer needs
dark current calibration 482
[480] Photometer needs
source lamp calibration
[481] Photometer needs
mAU offset calibration
[482] Photometer needs
dark and lamp and mAU
offset calibration.
Solution
Correct situation that was determined by minor error code. Perform all photometer
alignments in section 4 (Aligning) of RxL Operator’s Guide.
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3 Error Code Solution Tables
3.87 Required Segment Not in Position
Explanation
Probable Causes
Error Codes
These are errors generated
to catch programming er‐
rors. You should not see
these errors on released
software.
Programming
464
465
466
Solution
Notify service technical support.
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Error Code Solution Tables 3
3.88 Sample Arm Mispositioned
Explanation
Probable Causes
The software told motor to
move a number of steps but
the encoder feedback said
mechanically it did not
move the proper number of
steps
n
Binding or interference
n
Alignments
n
n
n
Error Codes
441
442
Loose drive hardware or
belt
Defective Encoder
Defective motor control
board.
Solution
1. Perform Sample Arm alignments per RxL Operator’s Guide.
2. Test arm in diagnostics observing for binding and insuring motor steps matches en‐
coder steps.
3. Replace sample arm.
4. Replace motor control board #3.
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3.89 Sample Probe Mispositioned
Explanation
Probable Causes
The software told motor to
go a number of steps but
the encoder feedback said
mechanically it did not go
that number of steps
n
Alignments
n
Binding or interference
n
n
n
Error Codes
573
574
Loose drive hardware or
belt
Defective Encoder
Defective motor control
board.
Solution
1. Perform Sample Probe alignments per section 4 (Aligning) of RxL Operator’s Guide.
2. Enter Diagnostics.
(OP MENU > F7: DIAGNOSTICS > F1: ELECTROMECHANICAL > F2: SAMPLE SYS‐
TEM > F2: SAMPLER > F8: CYCLE)
3. Observe the Sample Probe for smooth operation.
4. Swap Motor Control Board # 3 with another motor control board. If problem moves
order and replace original board.
5. Check for short service loop in cables under baseplate. Best to observe from rear
panel opening.
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Error Code Solution Tables 3
3.90 Segment Aborted Press Alt/M
Explanation
Probable Causes
Error Codes
User aborted a segment.
User aborted a segment
339
Solution
Press Alt/M and follow on screen instructions.
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3.91 Unable to Establish Cuvette Limits
Explanation
Probable Causes
The photometer checks
each newly formed cuvette.
If any of the filter readings
from 340 nm to 700 nm
show absorbance above
500 mAU, or the if the 293
nm filter reading is above
750 mAU, this error is dis‐
played.
n
n
n
n
Photometer arm out of
alignment
Error Codes
284
End of roll indicator
stripe on cuvette film
Source lamp misaligned/
improperly installed.
Cuvette wheel out of
alignment
n
Extremely dirty window
n
Bad or folded over film
n
Dirty Filter
Solution
1. Clean all windows.
2. Check cuvette film is threaded properly and that red end of roll stripe is not
present.
3. Perform photometer alignment per Section 4-22 of Operators Guide.
4. Check CR3 on Photometer Board to see if source lamp is on.
5. Lower thermal chamber and check that source lamp is properly installed.
6. Perform cuvette window cleaning per Operators Guide.
7. Clean and inspect optical filters.
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Error Code Solution Tables 3
3.92 Temperature Out of Range
Explanation
Probable Causes
A discrepancy has been
found in the cuvette tem‐
perature control system by
the software monitoring
that system.
[494] There is a problem
with the control tempera‐
ture
[495] The software is not
detecting current back from
the thermal chamber heater
[496] The readings from
the ambient compensation
thermistor are out of range
[497] The cuvette ring ther‐
mistor is out of range
[498] No current detected
from the Cuvette ring cool‐
ing fan.
[499] There is a problem
with reagent temperature
control.
[516] The cuvette ring tem‐
perature control system is
sensing a problem with the
ring cooling.
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
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Error Codes
Needs calibration
494
Defective Control ther‐ 495
mistor
496
Defective Cuvette Board 497
Blown heater fuse
498
499
Defective heater
Defective ambient com‐ 516
pensation thermistor
Defective Cuvette Board
Thermal chamber not
fully seated
The thermistor is not
touching the ring
Defective cuvette ring
thermistor
Defective Cuvette
Board.
Defective Fan Fuse (AC
relay board)
Defective Fan
Defective Reagent ther‐
mistor
Defective Cuvette Board
Defective Refrigeration
Unit
Thermal chamber not
fully seated
The thermistor is not
touching the ring
Defective cuvette ring
thermistor
Defective Cuvette
Board.
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Solution [494]
1. Calibrate Temperature per Section 3 of Operators Guide.
2. Replace control thermistor.
3. Replace cuvette board.
Solution [495]
1. Check fuses 2C and 2D.
2. Replace heater.
Solution [496]
1. Replace air compensation thermistor PN750359
2. Replace Cuvette Board PN 751860.
Solution [497]
1. Check that cuvette ring thermistor is contacting ring and thermal chamber (WOK)
is fully seated.
2. Schedule cuvettes and observe that CR4D on cuvette board is ON at least every
7-10 cuvettes. Listen for cuvette fan to come on when LED is on.
3. Replace cuvette ring thermistor. Note CVT Ring Thermistor Holder.
4. Replace Cuvette Board.
Solution [498]
1. Check fan fuse 2B
2. Replace Fan.
Solution [499]
1. Replace refrigeration thermistor.
2. Replace Cuvette Board.
3. Replace Refrigeration Unit.
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Error Code Solution Tables 3
Solution [516]
1. Check that cuvette ring thermistor is contacting ring.
2. Schedule cuvettes and observe that CR4D on cuvette board is ON at least every
7-10 cuvettes. Listen for cuvette fan to come on when LED is on.
3. Replace cuvette ring thermistor. Note CVT Ring Thermistor Holder.
4. Replace Cuvette Board.
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3 Error Code Solution Tables
3.93 Unable to Form Cuvettes
Explanation
Probable Causes
The cuvette system is not
forming cuvettes. Refer to
the minor error code for
reasons.
438 Air compressor not on
The compressor was told to
turn on but the software
does not see pressure
switch activate when mak‐
ing a cuvette.
See error code 259, Table
58.
439 Heat torch heater open
The software is not seeing
current being returned from
the heat torch.
See error code 261, Table
16.
440 Heat torch A/D error
The software is not seeing
the output from the heat
torch thermocouple within
normal range.
n
n
n
n
n
n
n
438
439
Bad or misadjusted pres‐ 440
sure switch
Worn, Leaky, missing or
improperly installed dia‐
phragm
Leaky or loose tubing
between pressure gauge
and heat torch
U seal solenoid out of
adjustment
Cuvette form solenoid
out of adjustment
Cuvette ring not aligned
properly
Blown compressor fuse
n
Defective Compressor.
n
Defective Heat Torch
n
n
n
Dimension
Cuvette solenoid arm
not installed securely
n
n
Error Codes
Unplugged Heat torch
or defective wire going
to heat torch
Defective solder connec‐
tion
Defective Cuvette
Board.
Defective or loose ther‐
mocouple
n
Defective connections
n
Defective cuvette board.
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Error Code Solution Tables 3
Solution [438]
NOTE: Before beginning the following procedure, check whether the solenoid arms
are loose or mispositioned. If so, reposition and tighten, then press Reset and watch
for the error message.
1. Replace the cuvette diaphragm.
2. Have the instrument make a cuvette. While the form solenoid is energized, verify
that:
-
The air flow reading on the flowmeter ball drops to zero. If not, check for leaks.
The pressure gauge reading is greater than 15 psi during cuvette formation and
its LED (located above the gauge) is lit when the cuvette plunger is forward.
Pressure gauge should hold steady at 20 psi. If not, adjust pressure regulator.
Pressure switch should activate LED at 15 psi (while rising). If not, adjust Allen
screw on front of pressure switch with air compressor on while pushing in the
form plunger.
Solution [439]
1. Reseat connector to form assembly (P13K). Check resistance of heat torch. The re‐
sistance between pins 1 and 4 on the form assembly should be approximately 8 ± 2
ohms. If it is not, replace the heat torch assembly.
Be sure to disconnect 24 volts before measuring resistance.
2. If error repeats, reseat the Cuvette Board and replace it.
Solution [440]
1. Check connector P/J13 to heat torch assembly.
2. Measure resistance between pins 2 and 3 on the cuvette heat torch assembly. The
resistance should be 0.5 ohms. If reading is higher replace heat torch.
3. Replace Cuvette Board.
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3.94 Unable to Get Photometer Reading
Explanation
Probable Causes
The measuring system uses
a home and a position sen‐
sor on the filter wheel to
synchronize the data. The
measuring system is not
able synchronize the data
and signals per the minor
error code.
410 Filter wheel position
sensor not received
411 Filter wheel home sen‐
sor not being received
412 Filter wheel not spin‐
ning or incorrect speed.
(Not seeing both home and
position or not the right
timing.)
413 No measurement sig‐
nal
(seeing reference signal but
no measurement signal)
437 No reference Signal
(seeing measurement sig‐
nal but no reference signal)
n
n
n
n
n
n
n
n
Defective filter wheel
position sensor.
Defective Photometer
Board
Defective Home sensor
Defective Photometer
Board
Defective Dual Sensor
Defective filter wheel
motor
Defective Photometer
Board
Defective Photodiode
n
Defective cabling
Defective Photometer
board
n
Defective Photodiode
n
Defective cabling
n
410
411
412
413
437
Filter wheel motor Fuse
241C
n
n
Error Codes
Defective Photometer
board
Solution
1. Perform all alignments per Operators Guide 4-15.
2. Check minor error code and replace or check each probable cause in order.
3. See Tables 2-31 and 2-45 for further troubleshooting.
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Error Code Solution Tables 3
3.95 Unknown Error
Explanation
Probable Causes
Error Codes
An unassigned error code
was received by the com‐
puter from one of the I/O
boards.
Electrical Noise generated
by loose connection.
351, 424
Solution
1. Inspect the Error Log for the first error that occurred at relatively the same time {±1
minute} as the illegal error. Troubleshoot the lowest that relates to actual subas‐
sembly with this relative time stamp.
2. Power down and reboot.
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3.96 User Aborted Processing
Explanation
Probable Causes
Error Codes
Operator deleted all pro‐
cessing segments.
Operator
340, 507
Solution
To restart the instrument, press the Reset button. Some test reports may have process
errors and will need to be rerun. Press Alt/M for on-line help for this error.
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Error Code Solution Tables 3
3.97 Vessel Track Interference
Explanation
Probable Causes
The “Vessel ready to load”
sensor did not change state
while loading vessels.
n
n
n
Vessel is stuck in track
Error Codes
576
Defective sensor
(766945)
Defective Motor Control
Board.
Solution
1. Press Reset and inspect loading slot for jammed vessels.
2. If vessels move freely, then replace sensor PN 766945 per Operator Guide or Re‐
placement Procedure (in service spare box).
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3.98 Vessel Wheel Full
Explanation
Probable Causes
Error Codes
The scheduler has sched‐
uled all vessels on the
wheel and no more can be
scheduled until some are
completed.
Vessel wheel is full
565
Solution
Press Reset after some vessels have come off the wheel.
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Error Code Solution Tables 3
3.99 Wash Wheel Mispositioned
Explanation
Probable Causes
The software told motor to
go a number of steps but
the encoder feedback said
mechanically it did not go
that number of steps
n
Alignments
n
Binding or interference
n
n
n
Error Codes
558, 559, 560
Loose drive hardware or
belt
Defective Encoder
Defective motor control
board.
Solution
1. Perform Wash Wheel alignments per section 4 (Aligning) in the RxL Operator’s
Guide.
2. Enter Diagnostics:
(OP MENU > F7: DIAGNOSTICS > F1: ELECTROMECHANICAL > F2: SAMPLE SYS‐
TEM > F5: HM > F8: CYCLE)
3. Observe the Wash Wheel for smooth operation.
4. Swap Motor Control Board #3 with another motor control board. If problem moves
order and replace original board.
5. Replace motor/encoder PN 730105.
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3.100 Low Battery Voltage – Schedule Maintenance
Explanation
Probable Causes
The instrument is getting a
signal from the UPS that the
UPS battery is low.
n
UPS battery
n
UPS
n
Error Codes
423
If new install, wrong in‐
terface cable
Solution
1. Replace the UPS battery.
2. Replace the UPS.
3. If new installation, check interface cable. Do not use cable that comes from the UPS
vendor: Use extra interface cable (beige color) packaged separately PN
263100.074.
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Error Code Solution Tables 3
3.101 Sample Carousel Movement
Explanation
Probable Causes
The motor encoder detec‐
ted the wheel moving with‐
out a command from soft‐
ware.
n
User moved wheel
n
Alignments
Error Codes
285, 417, 418
Solution
1. Press Reset to resume operation.
2. Perform sample probe alignments (see section 4 of the RxL Operator’s Guide).
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3.102 IMT A/D Timeout
Explanation
Probable Causes
The system is not seeing a
response from the IMT A/D.
n
n
n
15v DC problem
Error Codes
302
Defective auxiliary
board
Backplane connections
Solution
1. Press Reset.
If the message reappears, continue with step 2.
2. Power down instrument and reseat Auxiliary Board.
3. Check all connections going to and from the IMT Sensor board.
4. Power up.
If problem recurs, replace Auxiliary Board.
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Error Code Solution Tables 3
3.103 IMT A/D Drift/Invalid Test Frequency
Explanation
Probable Causes
The output frequency from
the IMT sensor to the auxili‐
ary board is either drifting
or not present.
n
n
n
n
n
Error Codes
Bad connection be‐
500
tween cable and the IMT 501
sensor board.
Blown ± 15 volt Fuse
Unseated Auxiliary
Board
Defective IMT sensor
board
Defective auxiliary
board
Solution
1. Reseat P201 on sensor board on IMT Tower.
2. Reseat J1 on sensor board.
3. Check ± 15 Volt fuse on fuse board A.
4. Reseat Auxiliary board.
5. Replace cable 751912. Refer to RxL System Diagram , 751920, sheet 16 of 18.
6. Replace sensor board.
7. Replace auxiliary board.
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3.104 Auto Cartridge Loader Error
Explanation
Probable Causes
The autoloader detected a
cartridge in the autoloader
when it went to remove a
cartridge from inventory
n
n
Cartridge detected dur‐
ing unloading process
Error Codes
515
Dirty or sensitive Flex®
presence sensor
Solution
1. Remove cartridge from auto loader and press Reset.
2. If error re-appears clean or replace Flex® presence sensor.
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Error Code Solution Tables 3
3.105 Cuvette ring cooling problem
Explanation
Probable Causes
Error Codes
See Table 92
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3.106 Sample arm not positioned at expected location
Explanation
Probable Causes
The sample arm did not
move the proper distance
according to encoder feed‐
back.
n
n
n
n
Sample arm motor en‐
coder defective.
Error Codes
518
Sample arm home sen‐
sor has failed. Some‐
thing is interfering with
the movement of the
arm.
The sample probe needs
alignment.
Sample arm home sen‐
sor has failed.
Solution
1. Press Reset.
If error reappears, proceed to step 2.
2. Raise the right-hand (reagent) lid.
NOTE: After performing any step listed below, press Reset and check the move‐
ment of the arm; if it now moves through its complete cycle and the message dis‐
appears, stop troubleshooting.
3. Check if anything is interfering with the movement of the arm, such as tubing or
cabling restricting its movement. See Note above.
4. Align the sample probe. See Note above.
5. Check the operation of the sample arm home sensor.
a) Go to the Sampler System Diagnostics screen.
b) Move the cursor to the Rotate Arm line in the Motors portion of this screen,
then press F2: TEST MTR ONLY. See Note above.
If the Home field DOES NOT change, the sensor has failed:
6. Check first to see if the sensor connector, P/J50D, is loose or unplugged, then re‐
place the sensor. See Note above.
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Error Code Solution Tables 3
3.107 Insufficient Vacuum Error
Explanation
Probable Causes
Insufficient vacuum detec‐
ted while monitoring sys‐
tem
n
n
n
n
n
Vacuum Mode field is
set to Cycle On/Off
Error Codes
525
Leaks
Auxiliary board or back‐
plane connections
Signal connections to
AC relay board
Fuse F8 on relay board
blown
Solution
1. Press Reset.
If error reappears, continue with step 2.
2. On Water Works screen, check that Vacuum Mode field at the bottom of display is
in the Always On mode.
3. If not, use arrow keys to move cursor to highlight field, then press Enter to toggle
from Cycle On/Off to Always On mode.
4. If problem remains, go to step 3.
5. Press F4: VACUUM ON/OFF from the Water Works menu and listen for the vacuum
compressor motor to turn on and off each time F4 is pressed.
NOTE: LEDs function as follows:
n
Green LED on the gauge panel comes on as vacuum gauge rises above 3 in. hg.
n
LED CR5C on the auxiliary board toggles on and off each time F4 is pressed.
n
LED CR3 on the panel (relay board) toggles on and off each time F4 is pressed.
If the vacuum compressor can be heard:
1. If the vacuum gauge does not rise above 3 in. hg (green LED on gauge panel off),
then check for leaks.
2. If LED CR5C does not toggle, suspect auxiliary board or backplane connections.
3. If LED CR7 does not toggle, suspect signal connections to AC relay board.
If the vacuum compressor cannot be heard:
If the gauge does not rise but LEDs CR5C (auxiliary board) and CR3 (relay board) come
on, then check fuse F8 on relay board (side panel). LEDs CR5C and CR3 indicate logic
signal only and do not represent fuse status or AC voltage at the load.
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3.108 IMT Module Recovering
Explanation
Probable Causes
The IMT system was report‐
ing other process errors
while calibrating or process‐
ing tests. These errors en‐
sure all results during this
time become invalid and
are not reported.
Dimension
n
Other system problem
n
Software
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509
510
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Error Code Solution Tables 3
Solution
1. Press Reset and check the Error Log for an error that occurred at the same time this
error occurred. Troubleshoot this associated error. Press Alt/M for additional help.
2. Perform a controlled power shutdown.
3. Reseat the board associated with the module having the problem, then power up
the instrument.
4. Look at the numbers or letters displayed on the front of the control board and use
the table below to determine the problem. (When software is loaded correctly, the
boards should display the following sequence of letters/numbers: F, then boards
change to 0, then D, then to 1.)
Hex No./Description
0 = No error; code not downloaded; ROM code active
1 = No error; code downloaded and running
2 = Error; ROM checksum
3 = Error; downloaded code checksum
4 = Error; RAM memory (6000–FFFE) error
5 = Error; low RAM memory (510–1EFE) error
6 = Error; stack overflow
7 = Error; application specific (currently unused)
C = Error; application specific (currently unused)
E = Error; application specific (currently unused)
D = Status; software download in progress
F = Reset
5. Replace the board if necessary.
NOTE: If you are troubleshooting any of the three motor control boards, they all have
the same part number and are interchangeable.
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3.109 System Error
Explanation
Probable Causes
Error allocating result buffer Software
Error Codes
519
Solution
1. Press Reset.
2. If error continues, power down instrument and reboot.
3. Report problem to the Technical Assistance Center.
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Error Code Solution Tables 3
3.110 Sample Aborted
Explanation
Probable Causes
Error Codes
See Table 75.
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3.111 Vessel Feeder Timeout
Explanation
Probable Causes
Error Codes
This error does not apply to Dimension® RxL
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3.112 IMT probe failed to reliably detect fluid level
Explanation
Probable Causes
This error indicates that the
fluid level detected while
descending did not match
[within a tolerance of –10
to 150 steps] the level de‐
tected while ascending dur‐
ing a level sense operation.
n
n
sample probe not
aligned
Error Codes
511
connectors loose on
sample arm / level sense
circuit board
Solution
1. Check sample container for fluid.
If sufficient sample fluid is present, then
2. Put the sample back on the wheel and press Reset to clear error and retry.
If problem persists, then:
a) Check all IMT probe alignments.
b) Replace IMT probe.
c) Replace cable PN 788911, ensure all tie wraps and clamps below baseplate are
installed per replacement procedure.
d) Download message log for additional information.
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3.113 No sample detected in ACMIA test vessel
Explanation
Probable Causes
n
n
This error indicates that the
vessel for an ACMIA HM
method [e.g., DGNA, CSA]
did not appear to contain
fluid when sample aspira‐
tion was performed.
n
n
The vessel was inadver‐
tently disposed of dur‐
ing the magnetic sepa‐
ration step
Error Codes
752
Vessel gate solenoid de‐
fective
A connector / electrical
problem exists with the
sampler level sense cir‐
cuitry
A problem with the sam‐
pler arm cabling, as this
sensing is performed at
one extreme of travel
for the sampler arm
Solution
1. Clean and lubricate the vessel gate solenoid shaft.
2. Reseat/replace the connections from the probe to the level sense board.
3. Replace the Sample Arm cables (PN 766916).
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3.114 Power to instrument interrupted
Explanation
Probable Causes
This error will be present af‐ Power to the instrument
ter a short power glitch or was interrupted.
dropout. This is an informa‐
tional message, and does
not require any intervention
by the operator other than
pressing Reset and resched‐
uling tests with reported
process errors.
Error Codes
387, 388, 747
Solution
Restart any tests that were in process when the power failure occurred.
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3.115 Optical Sensor Failed to Detect Vessel
Explanation
Probable Causes
This error indicates that the
optical sensor at the base of
the flex track does not
sense the presence of a ves‐
sel.
n
n
Error Codes
Jams in vessel shuttle/
748
track preventing vessels
from reaching the sen‐
sor
Defective sensor
Solution
1. Check for jams or obstructions in the vessel shuttle/track.
2. Clean the sensor.
3. Replace the sensor (PN 766945).
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3.116 Vessel Low Level Detected
Explanation
Probable Causes
This error will be posted si‐
multaneously with a vessel
icon whenever the vessel
track sensor no longer de‐
tects the presence of a ves‐
sel. This error would nor‐
mally occur as vessels are
used.
n
n
Error Codes
Need more vessels add‐ 749
ed
Dirty or misaligned track
sensor (PN 766945)
Solution
1. If the LED next to the sensor is OFF when track is full of vessels, then remove sen‐
sor and clean with a soft, lint- free cloth.
2. Ensure that the sensor is aligned per replacement procedure (766945.601).
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3.117 Pump Board Communication Problem (Illegal Error Code)
Cuvette Board Communication Problem (Illegal Error Code)
IMT Arm Communication Problem (Illegal Error Code)
IMT Control Board Communication Problem (Illegal Error Code)
Monopump Valve Communication Problem (Illegal Error Code)
HM Board Communication Problem (Illegal Error Code)
IOC Communication Problem (Illegal Error Code)
Explanation
Probable Causes
Illegal error code.
The control system did not
recognize the error code.
n
n
n
Electrical noise
Defective control PC
board
Software glitch
Error Codes
003, 015, 021, 027,
033,039, 045, 051, 057,
075, 081, 099,105, 111,
117, 123, 129, 135, 141,
427, 433,592, 604, 610,
616, 622, 634, 678, 684,
690,696, 702, 708, 714,
720
Solution
1. Press RESET. If the message reappears, continue with step 2.
2. Go to the Error Log screen.
(OP MENU > F7: DIAGNOSTICS > F6: ERROR LOG)
3. Troubleshoot any error code(s) that occurred at the exact same time or the error
code immediately below this error code. For example:
Sample small pump illegal error code [015] Mon Apr 21 11:00
"Troubleshoot this error" [xxx] Mon Apr 21 11:00
4. For help with troubleshooting the [xxx] error code on the Error Log screen:
Move the cursor to the [xxx] error code line and then press F5: MORE INFO (or the
Alt-M key combination).
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3.118 Incorrect Transition Count or Mispositioned
Explanation
Probable Causes
The motor encoder feed‐
back of mechanical position
does not agree with the
software position reques‐
ted.
n
n
n
n
n
Binding or interference
(ICE, Flex)
Error Codes
705, 725
Alignments
Loose drive hardware or
belt
Defective encoder
Defective motor control
board or RMS board
Solution
Observe item listed in possible causes (above) and align or repair as necessary.
Use motor diagnostics to further identify problem.
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3.119 Shuttles Failed to Detect Expected Cartridge
Explanation
Probable Causes
The proximity sensor on the
shuttle did not detect a Flex’
cartridge when it was ex‐
pected.
n
n
n
n
Error Codes
Defective proximity sen‐ 727, 728
sor
Defective Flex shuttle
latch
Defective RMS board
Defective connector or
cabling
Solution
1. Check proximity sensor operation by placing a Flex’ cartridge on the shuttle sensor
and observing the light on the sensor.
2. Check operation of shuttle latch in diagnostics.
3. Check connectors and cables.
4. Replace RMS board.
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3.120 Low RMS Reagent Cleaner Sensor Active
Explanation
Probable Causes
The float sensor in the
NaOH cleaner bottle is indi‐
cating that the bottle is
empty.
Empty bottle
Magnetic float orientation
n
n
n
Defective sensor
Error Codes
732
Defective wiring/
connections
Defective motor control
board
Solution
1. Replace bottle with full bottle.
2. Check float orientation on float switch so lettering on float is up.
3. Use lights on control board and diagnostics.
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3.121 Wrong Reagent Cartridge Detected by RMS Bar Code
Reader
Explanation
Probable Causes
The laser bar code reader
detected a wrong Flex’ car‐
tridge on the shuttle.
The cartridge will be put in
the reagent hold inventory
area for further investiga‐
tion.
n
n
n
Defective label—wet or
damaged
Error Codes
733, 734
Reader alignment
Defective bar code read‐
er
Solution
1. Enter reagent hold area of inventory and inspect Flex’ cartridge for mismatch.
2. Align laser bar code.
3. Replace laser bar code reader.
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3.122 Faulty Reagent Ultrasonic Mix
Explanation
Probable Causes
The ultrasonic transducer
either did not come on or
did not mix for the proper
length of time.
n
Loose probe tip
n
Probe alignments
n
Defective transducer
n
Defective board
Error Codes
735
Solution
1. Enter diagnostics and energize the R3 transducer.
2. If the enable light on the ultrasonics board does not light, suspect the RMS board or
board seating.
3. If the enable light comes on, but the lock light does not, suspect the transducer/
probe connections or transducer.
4. If the lock light flickers, but is not on as long as the enable light, suspect a loose
probe tip.
5. If the error is intermittent, suspect alignments.
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3.123 Flex® Misposition Error
Explanation
Probable Causes
The hydration station Flex®
cartridge detector did not
indicate that the cartridge
was in proper position for
hydration.
n
Shuttle did not release
Flex® cartridge
n
Sensor alignment
n
Defector sensor
n
Interference or binding
n
n
Error Codes
736, 737, 738
Defector motor drive
board
Cabling or connectors
Solution
1. Open lid and determine why Flex® cartridge was not inserted all the way into the
hydration station.
2. If Flex® cartridge is inserted all the way, check CR2B on motor control board. If lit,
replace board.
3. If CR2B is not lit, check sensor alignment.
4. If sensor alignment is good and sensor is still not on, replace sensor.
5. If the error is intermittent, suspect alignments.
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3.124 LOCI® Rotation/Vertical motion or sensor problem
Explanation
Probable Causes
Control system always sees
home signal.
n
n
n
n
n
n
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Defective sensor
Binding or interference
with motion of unit
Error Codes
805, 806, 808, 813, 814,
816
Blown fuse
Defective cables or con‐
nectors
Loose or unplugged
connectors
Defective control PC
board
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Solution
The control system did not detect movement of the arm.
1. Press Reset. If the message reappears, continue with step 2.
2. Unlock and raise the reagent lid.
3. Press Reset again and observe the movement of the arm.
Depending on your observation, follow the applicable procedure, A, B or C on the fol‐
lowing help screens.
A. The arm MOVES through its complete cycle without stopping.
1. Navigate to the LOCI® Diagnostics screen. (OP MENU > F7: DIAGNOSTICS > F1:
ELECTRO/MECH > F2: SAMPLE SYSTEM > F7: LOCI® Module)
2. Press F5: HOME.
If the Home field in the "ROTATION" or “VERTICAL” section changes to ON, call the
CCC.
If the Home field DOES NOT change, the sensor has failed. Check to see if the sen‐
sor connector, is loose or unplugged
If the message reappears, call the CCC.
After performing a step listed below, press Reset and check the movement of the arm;
if it now moves through its complete cycle and the message disappears, stop trouble‐
shooting.
B. The arm DOES NOT MOVE through its complete cycle.
1. Check if anything is interfering with the movement of the arm, e.g.-tubing or ca‐
bling is restricting its movement.
C. The arm DOES NOT MOVE at all.
1. Reset the 24 V supply. Press F7 Diagnostics > F1 ELECTRO/MECH > OFF. Wait 10
seconds and press F1: TURN 24V ON.
2. Press the reset button. If the message reappears, continue.
3. The fuse for this module may have blown. Its fuse LED indicator is 24 1B "LOCI®
CONTROL" on fuse board A in the card cage area inside the left hand door of the
instrument. Observe if the LED indicator is lit. If it is not lit, replace the fuse with a
like one from the accessory spare parts kit. See the Operator’s Guide, 7: Mainte‐
nance for detailed instructions.
4. Perform a "Controlled Power Shutdown." (See Op Guide, 1: Introducing).
5. Reseat LOCI® CAN board connections.
a) Pull the instrument away from any rear obstruction.
b) Remove the LOCI® module cover.
c) Disconnect and reconnect the connectors on the LOCI® CAN boards.
d) Install the LOCI® module cover.
6. Turn on the Main power switch to restore power.
7. If the arm still does not move, replace CAN boards.
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3.125 LOCI® Rotation/Vertical Communication Problem
Explanation
Probable Causes
Illegal error code.
The control system did no
recognize the error code.
n
Electrical noise
n
Defective PCB
n
Software glitch
Error Codes
807, 815
Solution
The control system did not recognize the error code.
1. Press Reset. If the message reappears, continue with step 2.
2. Navigate to the Error Log screen. (OP MENU > F7: DIAGNOSTICS > F6: ERROR
LOG).
3. Troubleshoot any error code(s) that occurred at the exact same time or the error
code immediately below this error code. For example:
LOCI® rotation illegal error code [807] Mon Apr 21 11:00
“Troubleshoot this error" [xxx] Mon Apr 21 11:00
4. For help with troubleshooting the [xxx] error code on the Error Log screen: Move
the cursor to the [xxx] error code line and then press F5: MORE INFO (or the Alt-M
key combination).
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3.126 LOCI® Rotation/Vertical Lost Steps
Explanation
Probable Causes
The LOCI® arm did not
move the proper distance.
n
n
n
n
n
n
Belt Tension
Error Codes
809, 810, 817, 818
Mechanical binding or
interference
Loose hardware or mis‐
aligned hardware
Loose connections
Motors–insufficient tor‐
que
Defective sensor
Solution
The LOCI® arm did not move the proper distance.
1. Press Reset. If the message reappears, continue with step 2.
2. Raise the reagent lid.
3. Check if anything is interfering with the movement of the LOCI® arm, such as tub‐
ing or cabling.
a) In the Process control menu, access the "Active Errors" and review all posted er‐
rors (OPERATING MENU > F5: PROCESS CONTROL > F5: ACTIVE ERROR).
b) Press Reset and check the movement of the LOCI® arm; if it now moves through
its complete cycle while initializing, and the original error does not repeat itself,
then stop troubleshooting.
c) If problem continues, continue troubleshooting.
4. Align the LOCI® arm (see Operator's Guide, 4: LOCI® Arm Alignments).
5. Check the operation of the LOCI® Arm home sensor.
a) Navigate to the LOCI® Diagnostics screen (OP MENU > F7: DIAGNOSTICS > F1:
ELECTRO/MECH > F2: SAMPLE SYSTEM > F7: LOCI® Module).
b) Press F5: HOME.
If the Home field DOES NOT change, check if sensor connector is loose or un‐
plugged.
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3.127 LOCI® Rotation/Vertical Misposition
Explanation
Probable Causes
The software told motor to
move a number of steps but
the encoder feedback said
mechanically it did not
move the proper number of
steps.
n
Binding or interference
n
Alignments
n
n
Error Codes
811, 812, 819, 820
Loose drive hardware or
belt
Defective Encoder
Solution
1. Press Reset. If the message reappears, continue with step 2.
2. Unloack and raise the reagent lid.
After performing a step listed below, press Reset and check the movement of the
arm; if it now moves through its complete initialization cycle and the error message
disappears, stop troubleshooting.
3. Check if anything is interfering with the movement of the arm such as tubing or
cabling.
4. Align the LOCI® arm (see Operator's Guide, 4: LOCI® Arm Alignments).
5. Check the operation of the LOCI® Arm home sensor.
a) Navigate to the LOCI® Diagnostics screen (OP MENU > F7: DIAGNOSTICS > F1:
ELECTRO/MECH > F2: SAMPLE SYSTEM > F7: LOCI® Module).
b) Press F5: HOME.
If the Home field DOES NOT change, check if sensor connector is loose or un‐
plugged.
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3.128 LOCI® Communication Problem
Explanation
Probable Causes
An error occurred when a
command was sent from
the computer to the LOCI®
CAN module, which con‐
trols the LOCI® arm.
n
Electrical interference
n
Software Glitch
n
Loose connections
Error Codes
821, 822, 823, 824, 825,
826, 827, 828, 829, 830,
831, 832, 833, 834, 835,
836, 837, 838, 839, 840,
841, 842, 843, 844, 845,
846, 847, 854
Solution
1. Reset the 24 V supply. Press F7 Diagnostics > F1 ELECTRO/MECH > F7: POWER
SYSTEM,> F1: TURN 24V OFF. Wait 10 seconds and press F1: TURN 24V ON.
2. Press the reset button. If the message reappears, continue.
3. The fuse for this module may have blown. Its fuse LED indicator is 24 1B "LOCI®
CONTROL" on fuse board A in the card cage area inside the left hand door of the
instrument. Observe if the LED indicator is lit. If it is not lit, replace the fuse with a
like one from the accessory spare parts kit. See Op Guide, 7: Maintenance for de‐
tailed instructions. If the problem persists, a properly trained technician may con‐
tinue, otherwise, call the CCC.
4. Perform a "Controlled Power Shutdown." (See Operator’s Guide, 1: Introducing).
5. Reseat LOCI® CAN board connections.
a) Pull the instrument away from any rear obstruction.
b) Remove the LOCI® module cover.
c) Disconnect and reconnect the connectors on the LOCI® CAN boards.
d) Install LOCI® module cover.
6. Turn on the Main power switch to restore power.
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Error Code Solution Tables 3
3.129 LOCI® Vessel Detect Error/LOCI® Vessel Not Found/LOCI®
Vessel Spill
Explanation
Probable Causes
The LOCI® module did not
detect the appropriate vac‐
uum when attempting to
pick up or transfer a vessel.
n
Misalignment
n
Worn suction cup
n
Vacuum leak
n
Error Codes
848, 855, 856
Vacuum assembly de‐
fective
Solution
These errors involve the LOCI® arm not being able to pick up or transfer a LOCI® ves‐
sel. In this manner, the vessel could still be on the HM incubation wheel, it could have
fallen near the HM area or near the LOCI® reader area. In almost ALL cases, all HM tests
will be aborted.
1. Look around the HM and LOCI® area for a dropped vessel. If a spill occured, clean
up and rerun the test.
2. If the error persists, open the LOCI® Lid Door, swing the LOCI® arm out of the way
and look inside the detector. If the vessel is still present in the detector, remove it
with a slender object like a pipette tip and press Reset followed by an edit/rerun of
that test.
3. If the issue persists, continue with troubleshooting steps.
4. Align the LOCI® arm (see Operator's Guide, 4: LOCI® Arm Alignments).
5. If the problem persists, replace the LOCI® arm suction cup. See Operators Guide Maintenance.
6. Check the LOCI® arm tubing for leaks by turning the tubing fitting tightly, with care
not to overtighten.
7. Press reset. If problem persists consider replacing the vacuum assembly.
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3.130 LOCI® Detector Preread Check Failed
Explanation
n
n
n
Dimension
Probable Causes
849 – Failed Reader
Contamination check.
The LOCI® module had
detected abmormal lev‐
els during the contamin‐
cation check.
n
Reader Drift
n
Contamination
n
Electrical Noise
Error Codes
849, 850, 851
850 – Failed reader illu‐
mination check. The LO‐
CI® module has detec‐
ted abnormal levels dur‐
ing the illumination
check.
851 – Failed reader gain
check. The LOCI® mod‐
ule detected abnormal
levels during the reader
gain check.
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Solution
1. Enter the LOCI® Detector Statistics Diagnostic screen. F7:Diagnostics > F1:Electro/
Mech > F2:Sample System > F7:LOCI® Module > F7:Statistics.
The LOCI® Detector Statistics screen has valuable information that can indicate the
performance of the LOCI® detector. The various fields listed are automatic diagnos‐
tic checks that are performed on a regular basis in the background. The first three
statistics are the most important, measuring contamination of the detector, illumi‐
nation capability of the detector and the gain ratio. The mean and SD of each of
the statistics is done using the last 40 LOCI® reads, which could include back‐
ground reads or actual testing reads.
The "Values" of the statistics will display a color indicating its current status. If the
color of the number indicated under any statistics is "Yellow", this indicates that
there are not enough statistics (reads) gathered to make a decision. The system
needs greater than 40 reads in order to be statistically signifcant and therefore
make a decision. If any number is "GREEN", then the statistics are within limits and
are satisfactory. If any number is "RED", then the latest value was outside the set
limits based on the Mean and SD of that statistic. This is the most likely reason why
this particular error was posted. The failed reader contamination check error will al‐
most always be accompanied by a "RED" value under the Contamination field in the
LOCI® Detector Statistics screen. With the same scenario for illumination and read‐
er gain check errors.
2. Observe the statistics using the guidelines above.
3. Press F1: Reset to reset the LOCI® statistics. You will be prompted by the message
"Do you really want to clear the LOCI® statistics file? (y/n)". Press Y to confirm. The
"Values" will all turn to yellow.
4. In the field next to "CYCLE:" enter 40 as the number of cycles to perform.
5. Press F8: Cycle to cycle the LOCI® reader 40 times to generate a sufficient number
of data for the system.
6. Press reset. If problem persists consider replacing the suction cup, vessel liner and
seal.
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3.131 LOCI® Temperature Out of Range
Explanation
Probable Causes
The LOCI® module is detect‐
ing temperatures outside of
its normal operating range.
n
n
Electrical interference
Error Codes
852, 853
Lab environment out‐
side specs
Solution
1. Allow 5 minutes to pass and press reset. If the problem persists, continue trouble‐
shooting.
2. Enter the LOCI® Diagnostic screen. F7:Diagnostics > F1:Electro/Mech > F2:Sam‐
ple System > F7:LOCI® Module.
The LOCI® detector temperatures do not require user calibration and are internally
regulated by multiple thermistors inside the assembly, but NOT inside the LOCI
Chamber.
3. To confirm the temperature issue, enter 10 in the "CYCLE" field of the diagnostic
screen. Then press the down arrow key to position the cursor next to the field "DE‐
TECTOR READ" and press F8:CYCLE.
4. The prompt "Place a vessel on the incubation wheel at the transfer slot. Press (En‐
ter) when done." appears.
Place an empty vessel on the wheel as indicated and press Enter.
5. Allow the system to process. After it has completed exit to the OP Menu.
6. Press reset. If problem persists cconsider checking lab environment.
7. If persists, consider changing LOCI® reader.
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Error Code Solution Tables 3
3.132 LOCI® Vessel in detector
Explanation
Probable Causes
The system has detected
that a vessel was dropped
from the LOCI® arm in or
around the LOCI® detector.
n
Misalignment
n
Worn suction cup
n
Vacuum leak
n
Error Codes
852, 853
Vacuum assembly de‐
fective
Solution
NOTE: This error indicates a high likelihood of a vessel being lost in the detector.
As such, ALL LOCI® tests that were placed on the incubation wheel at that time
will be aborted. Those LOCI® tests will need to be re-run.
1. Open the reagent lid. Look inside the LOCI® area for any dropped vessels.
2. If a spill occurred, clean the area with a damp cloth with a mild bleach solution. En‐
suring to clean the baseplate and inside the LOCI® Assembly. DO NOT ATTEMPT TO
CLEAN THE INSIDE OF THE LOCI CHAMBER! Press reset.
3. If no vessels are found around the detector, gain access to the rear of the instru‐
ment and open the LOCI® door. Pull the LOCI® arm away from the detector. Look
inside the detector for a dropped vessel and remove if necessary using a pipette
tip. Press reset.
4. To ensure LOCI® detector performance, enter the LOCI® statistics screen by press‐
ing: F7: Diagnostics > F1: Electro/Mech > F1: Sample system > F7: LOCI® mod‐
ule > F7: Statistics. Enter the number 10 in the 'Cycle' field and press enter. Press
F8: Cycle to cycle the system. If any numbers in the "Value" column appear Red in
color, see the help screen for that error. It may consist of replacing the suction cup/
vessel liner and seal.
5. If problem persists, realign the arm.
6. Replace the Suction cup.
7. Check for vacuum leaks.
8. Change vacuum assembly.
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3 Error Code Solution Tables
3.133 LOCI® Waste Error
Explanation
Probable Causes
The system has encoun‐
tered a problem while at‐
tempting to dispose of a
vessel at the LOCI® vessel
waste chute.
n
n
n
Misalignment
Error Codes
859
Vessels sticking inside
waste chute
Obstruction in waste
chute or bin
Solution
NOTE: This error indicates a high likelihood of a vessels being jammed at the
waste chute. As such, ALL LOCI® tests that were placed on the incubation wheel
at that time will be aborted. Those LOCI® tests will need to be re-run.
1. Look inside the LOCI® area for any obstructions which may have caused a jam at
the waste chute area and clear obstruction.
2. Lift or move arm away from waste chute and inspect if any vessels inside the chute
have jammed the LOCI® arm.
3. If vessels seem to be backed up in the chute, causing the jam, shake the vessel
waste bin to allow any vessels to drop.
4. Enter the system counters screen, empty the waste bin and reset the vessel waste
counter. Exit to the main operating screen and press Reset.
5. If problem persists consider obtaining a 12 gauge gun barrel cleaning tool. Run it
inside the waste chute to clean it.
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Error Code Solution Tables 3
3.134 Clot Check Error - Unable to Clear
Explanation
Probable Causes
The Clot check instrument
recovery failed. Which
means the instrument was
unable to clear the clot
from the sample probe.
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n
Clogged sample probe
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864
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3 Error Code Solution Tables
Solution
NOTE: This error will occur if clot check auto recovery fails, usually it will occur
after a clot check sample aborted error. The sample will be dispensed in the new
drain port located in the back of the IMT sample port. After dispensing, the probe
will go to the sample drain and 50 pressure readings will be taken. The average of
these readings must be within the expected limits of the baseline pressure read‐
ing or the system will flag a Sample probe clot- Unable to clear error.
NOTE: Wait until all processing tests are completed before opening the instru‐
ment lids to troubleshoot this error code.
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The Unable to Clear error is generated if the instrument clot recovery sequence
fails. This means the instrument was unable to clear the clot from the sample
probe.
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The test with the clot will be marked as "Clot Check ERR" on the report slip. Any test
running from the affected sample after the "Clot Check ERR" will print out on the
same report slip as an "Aborted Test".
The sample probe will position itself above the IMT Port. All further sample process‐
ing will stop and the sampler will be in "Pause" mode.
1. If the clot was unable to clear replacement of the sample probe is needed. The pro‐
cedure for replacement of the sample probe is located in Chapter 7 of the Dimen‐
sion® EXL™ Operators Guide.
2. Once the sample probe has been replaced perform the sampler alignments in
Chapter 8 of the Dimension® EXL™ Operators Guide.
3. Unpause the sampler. A pop up box will present itself on the main screen and
state: "The sampler is unable to clear a clot from the sample probe. Have you fol‐
lowed the instructions in the help (ALT/M) screen?"
4. If you have replaced the sample probe press "Yes". If you have not replaced the
sample probe follow steps 1 and 2 then press Yes.
5. After replacing the sample probe. Display the System Counters screen. Move the
cursor box to the Sample Probe Tip field. Press Enter to change the field from NO
to YES. Press F1: Store Changes.
6. Reset the instrument and continue processing.
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Error Code Solution Tables 3
3.135 Clot Check Error - Sample Aborted
Explanation
Probable Causes
The Clot check pressure
transducer flagged a clot in
the sample.
n
Error Codes
Clot located in the sam‐ 865
ple
Solution
NOTE: This error will occur if a clot is found in the sample. Once, flagged the sam‐
ple probe will move the IMT drain clot check port and dispense the sample into
the clot check drain. After dispensing, the probe will go to the sample drain and
50 pressure readings will be taken. The average of these readings must be within
the expected limits of the baseline pressure reading or the system will flag a Sam‐
ple probe clot- Unable to clear error. If the computed value is within the expected
limits of the baseline, the clot was cleared and the system will perform the Clorox
wash sequence, rinse again, and return to its next scheduled task.
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The instrument will perform an automatic clot check error recovery.
n
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The remaining sample will be dispensed in the drain port located in the back of the
IMT sample port.
After dispensing, the pressure readings on the sample probe will be retested.
1. If the pressure retest fails, the instrument will flag a Sample Probe Clot - unable to
clear error. Follow the ALT/M troubleshooting steps for the Unable to clear error.
If the pressure retest passes, the clot was cleared and the system will perform a
bleach wash sequence, rinse and then return to sampling.
Note: If the sampler was scheduled to perform another task, that task may be
“bumped”. If the instrument Automatic Rerun feature is turned ON in the System
Configuration screen, the test will be rescheduled. Otherwise it will report with a
Process error – Module recovering.
2. If the problem persists, contact the CCC.
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3 Error Code Solution Tables
3.136 Clot Check Hardware Error
Explanation
Probable Causes
The Clot check pressure
transducer failed.
n
Error Codes
Bad Pressure transducer. 866
-
Bad connection at J/P
51 at LOCI can Bd.
-
Bad connection at J/P
1 Pressure transducer
Solution
NOTE: This error will occur if the pressure transducer fails for any reason.
1. Check the connector located on the left side of the clot check assembly attached to
the clot check transducer board for proper seating P1/J1. Check the two tubing con‐
nections for proper connections and look for water leaks.
2. Check connection J/P 51 in LOCI compartment.
3. Check clot check pressure transducer for water leak, if transducer blows there is
typically water leaking at the transducer. Replace pressure transducer if water is
found.
4. LOCI can board failed, Go into Clot check diagnostics. In the Clot Check Diagnostics
screen, press F2: Run Test. Once the test is complete look at the Active Baseline
field. A good reading is between 8000 - 8600 counts. A bad transducer board will
read less than 1000 counts. A transducer board with no power to it may read ap‐
proximately 32000 counts.
5. If a defective clot check transducer board is suspected, bypass the Clot check trans‐
ducer until the spare clot check pressure transducer arrives. Check Operators Guide
or clot check supplement for bypass procedures.
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Error Code Solution Tables 3
3.137 Clot Check Error - Hanging Clot
Explanation
Probable Causes
A Clot was detected when
the probe was leaving the
sample container.
n
Clot was carried out of
the sample container
Error Codes
867
Solution
NOTE: This error will occur If a clot was detected, the level sense values for the
aspiration will be checked to screen for a hanging clot. A “Clot Check Error –
hanging clot detected” error will be flagged if continuity with the sample is still
detected when the probe should have left the sample (the difference between
the final descending value and the initial ascent value is greater than 200. dfa1>200).
NOTE: Wait until all processing tests are completed before opening the instru‐
ment lids to troubleshoot this error code.
n
A hanging clot error will set off the instrument alarm. This error will change the
clot check icon to red and halt the sampler.
n
n
The test with the hanging clot will be marked as "Clot Check ERR" on the report slip.
Any test running from the affected sample after the "Clot Check ERR" will print out
on the same report slip as an "Aborted Test".
The sample probe will position itself above the sample container with the clot and
the sample wheel will lock.
1. Using gauze, clean the hanging clot from the sample probe. After the clot has been
removed from the sample probe, clean and dry the outside of the sample probe.
2. You will be able to move the sample probe vertically and horizontally. Move the
sample probe to access the affected sample. ALT L can be used to locate the affec‐
ted sample.
3. Inspect the sample for clots. Use your specific laboratory procedures in handling
clotted samples and sample reruns.
4. Unpause the sampler, a pop up box will present itself on the main screen and state:
"The sampler is paused due to a hanging clot. Have you followed the instructions in
the help (ALT/M) screen?"
5. If you have cleaned the clot from the outside of the sample probe Press "Yes". If the
clot has not been cleaned, follow steps 1 through 3.
6. Once "Yes" is pressed the instrument will perform a clot check instrument recovery.
7. Press "Reset" to continue processing.
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3 Error Code Solution Tables
3.138 Sample Probe Failed to Enter the Sample Drain
Explanation
Probable Causes
The sample probe failed to
enter the sample drain due
to an obstruction, mostly a
sample container stuck on
the sample probe
n
Error Codes
Bad sampler alignments. 868
-
User placed incorrect
sample container in
Sample position. Ex‐
ample an SSC where a
sample cup should
have been.
Solution
NOTE: The Dimension has been known to pick up sample cups on the sample
probe and jam the cup into the sample drain. This is usually due to an improper
sample probe alignment or the incorrect container in a position. Although this
problem is not related to the clot check system, it can cause the clot check pres‐
sure transducer to rupture when the sample is dispensed. Therefore, a new error
was added. In the event a sample cup becomes stuck on the sample probe, a
manual intervention similar to the Hanging clot error will be required. The instru‐
ment will post Sample Probe failed to enter the sample drain and the sample
probe motion will be suspended. The alarm will sound. The operator will be
prompted to handle this case. A pop- up box similar to the Hanging clot error or
Unable to Clear clot error pop-up box will appear if the user tries to unpause the
system. This is designed to prevent the user from cycling the pumps while in this
error state.
NOTE: Wait until all processing tests are completed before opening the instru‐
ment lids to troubleshoot this error code.
n
The sample arm and probe had an issue when attempting to move into the sample
drain.
1. The sampler will go to pause when this error occurs. Open the instrument lid to ac‐
cess the sample wheel area.
2. The sample probe will be positioned at the sample drain. Look for any obstruction
that may have been preventing the sample probe from moving into the sample
drain.
3. Remove any obstruction.
4. Unpause the sampler, you will see a pop up message "The sampler is paused due to
a sample drain obstruction. Have you followed the instructions in the help (ALT/M)
screen?". Press "Yes" if obstruction is cleared.
5. Press "Reset" to continue processing.
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Error Code Solution Tables 3
3.139 Whole Blood LIS Interface Error
Explanation
Probable Causes
The system detected an er‐
ror in an LIS request for a
whole blood method.
n
n
n
Error Codes
The sample is located in 537
a segment that has not
been designated for
SSCs. The sample must
be in a Small Sample
Container (Catalog
Number DSC5).
The LIS is requesting
whole blood tests (for
example CSA or HA1C)
and non-whole blood
tests (for example ALB
or CHOL) on the same
sample.
The LIS is requesting
whole blood tests, but
did not specify fluid type
W.
Solution
1. Verify that the sample is in an SSC. If not, put the sample in an SSC according to the
instructions on the method insert sheet. If the sample is not located in a segment
designated for SSCs, DO NOT MOVE THE SAMPLE. Instead, edit the sample, change
the mode to SSC and press F2: PROCESS SINGLE. In the future, place whole blood
sample in SSC containers in a segment designated for SSCs. You can designate seg‐
ments for SSCs on the SAMPLE ID / COMPUTER screen (in F6: SYSTEM CONFIG >
F4: COMPUTER).
2. Verify that the LIS is requesting only whole blood tests.
3. Verify that the LIS is requesting fluid type W>
4. Call the CCC.
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4 Changes to Previous Version
4.1 Version 03
The following changes were made in this version of the document.
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Dimension
Added 4 probable causes and solution #5 to the “Cuvette Wheel Cannot Find Posi‐
tion“ error solution table ( “Cuvette Wheel Cannot Find Position” / Page 162). Content
migrated from SKB0045658.
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Changes to Previous Version 4
4.2 Version 02
The following changes were made in this version of the document.
n
The following tables were updated (error codes were added or removed):
- ( “[module name] Sensor Problem or Module Did Not Move" / Page 82)
- ( "[module name] Sensor Did Not Turn On or Module Did Not Move
n
n
(cfh)" / Page 84)
( “[module name] Lost Steps” / Page 86)
( “Cannot Process [module] Tests If Module Deconfigured” / Page 118)
( Level Sense Error / Page 188)
( IMT probe failed to reliably detect fluid level / Page 221)
( No sample detected in ACMIA test vessel / Page 222)
( Optical Sensor Failed to Detect Vessel / Page 224)
( Vessel Low Level Detected / Page 225)
The following error codes were updated (due to document scope change or other fac‐
tors) to link to the correct solution tables: 091-096, 189, 345, 354, 359, 360, 742,
744-752, 860.
The following error solution tables were added (shown with corresponding error co‐
des):
- ( LOCI® Rotation/Vertical motion or sensor problem / Page 233): 805, 806, 808,
n
n
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813, 814, 816.
( LOCI® Rotation/Vertical Communication Problem / Page 235): 807, 815
( LOCI® Rotation/Vertical Lost Steps / Page 236): 809, 810, 817, 818
( LOCI® Rotation/Vertical Misposition / Page 237): 811, 812, 819, 820
( LOCI® Communication Problem / Page 238): 821 - 847, 854
( LOCI® Vessel Detect Error/LOCI® Vessel Not Found/LOCI® Vessel Spill / Page 239):
848, 855, 856
( LOCI® Detector Preread Check Failed / Page 240): 849 - 851
( LOCI® Temperature Out of Range / Page 242): 852, 853
( LOCI® Vessel in detector / Page 243): 852, 853
( LOCI® Waste Error / Page 244): 859
( Clot Check Error - Unable to Clear / Page 245): 864
( Clot Check Error - Sample Aborted / Page 247): 865
( Clot Check Hardware Error / Page 248): 866
( Clot Check Error - Hanging Clot / Page 249): 867
( Sample Probe Failed to Enter the Sample Drain / Page 250): 868
Changed scope of document from “RxL only” to all Dimension systems.
Changed “Refer to STM service guide for all STM error codes” to “Refer to STM Opera‐
tor’s Guide for all STM error codes” in the “Cross Reference of Error Codes, Messages,
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4 Changes to Previous Version
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and Associated Solution Tables“ section ( Cross Reference of Error Codes / Messages
to Solution Tables / Page 11).
Deleted the “Overview” section as the content is either obsolete or exists in other loca‐
tions.
Deleted the “Part Number Scheme for Schematics and Circuit Boards” section as the
content is either obsolete or exists in other locations.
Deleted the “Troubleshooting Procedures for Problems without Error Code Messages”
section as the content is either obsolete or exists in other locations.
Deleted the “Printer Troubleshooting” section but moved the troubleshooting table to
the “Other Printer Issues” section in DCIN-B01.840.09.XX.02 ( Other Printer Is‐
sues / DCIN-B01.840.09).
Deleted the “Method Diagnostic Data (Filter Data)” section as the content is either ob‐
solete or exists in other locations.
Deleted the “Retrieving Filter Data” section as the content is either obsolete or exists in
other locations.
Deleted the “Method Diagnostic Data Printout” section as the content is either obso‐
lete or exists in other locations.
Deleted the “Probe Cleaner Detection Assays” section as the content is either obsolete
or exists in other locations.
Deleted the “HM Troubleshooting - ABN Reaction” section as the content is either ob‐
solete or exists in other locations.
Deleted the “TROPONIN I” section as the content is either obsolete or exists in other
locations.
Deleted the “TSH Cascade Troubleshooting Tool” section as the content is either obso‐
lete or exists in other locations.
Added the “Changes to Previous Version” section to the document.
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List of Hazard IDs 5
There are no Hazard IDs in this document.
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mens Healthcare Products. Any
document in electronic form may
be printed once. Copy and distribu‐
tion of electronic documents and
hardcopies is prohibited. Offenders
will be liable for damages. All other
rights are reserved.
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Print No.: DCIN-A04.840.01.03.02 | Replaces: DCIN-A04.840.01.02.02
Doc. Gen. Date: 01.17 | Language: English
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