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Business Communication and Etiquette nmims semester 1 assignment solution septemebr 2019

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NMIMS Global Access School for Continuing Education (NGA-SCE)
Course: Business Communication and Etiquette
Internal Assignment Applicable for September 2019 Examination
1. Give examples of the following types of Biases in a sentence: Gender bias,
Racial bias, Age bias, Disability bias. How can they be avoided? (10 Marks)
2. FashionStation.com is an online apparel store. You are the Online
Customer Service Manager. A disgruntled customer has written a rude email
complaining that the chiffon blouse she purchased a month ago has torn and
shrunk, after just machine-washing it once. Your website clearly mentions
that delicate materials like chiffon can only be hand-washed. She is asking for
a replacement or a complete refund of Rs. 2000. How would you respond to
this complaint? Draft an email. (10 Marks)
3 a. You’ve just finished the first document draft of a crucial proposal you are
to send out next week. Explain the different tactics you may use to proofread
it. (5 Marks)
b. You’ve been shortlisted for an interview at your dream company. What are
the different common types of Interviews you should mentally prepare
yourself for?
(5 Marks)
Contact No - 9773820734
(WhatsApp)
Mail at –
[email protected]
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