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empathy-map-poster

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Business Model - The Empathy Map
Designed for:
Designed by:
Date:
Customer Perspective:
Interation:
What does she
THINK and FEEL?
what really counts
major preoccupations
worries & aspirations
What does she
SEE?
What does she
HEAR?
environment
friends
what the markets offers
what friends say
what boss says
what influences say
What does she
SAY and DO ?
attitude in public
appearance
behavior towards others
PAIN
fears, frustrations, obstacles
www.XPLANE.com
GAIN
“wants”/needs, measures of success, obstacles
Adapted from XPLANE. XPlane.com
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