LEVELS OF TEACHING COMPETENCIESOF TEACHERS
HANDLING REASEARCH SUBJECTS
IN THE SENIOR HIGH SCHOOL
A Thesis Presented to the Faculty of the School of
Graduate Studies and Continuing Education
Baliuag University
Baliwag, Bulacan
In Partial Fulfillment of the Requirements for the Degree
Master of Arts in Education Major in English
By
Ma. Aiza S.P. Santos
June 2019
APPROVAL SHEET
In partial fulfillment of the requirements for the degree of Master of Business
Administration, this thesis entitled ACCREDITATION CHARACTERISTICS AND
LEVEL OF PERFORMANCE OF THE NETWORK CONTRACTORS OF THE
PHILIPPINE LONG DISTANCE TELEPHONE COMPANY, has been prepared and
submitted by CHRISTINE MAINE SANTIAGO, who is hereby recommended for oral
examination.
MA. NIÑA I. ADRIANO, MPA
Adviser
Approved in partial fulfillment of the requirements for the degree of Master of
Business Administration by the Committee on Oral Examination.
FLORDELIZA A. CASTRO, Ed.D.
Chairman
ROLANDO R. CALMA, DBA
Member
CHRISTOPHER MANAOIS, EdD
Member
NOEL T. FRANCO, JR., MAELT
Member
Accepted in partial fulfillment of the requirements for the degree of Master of
Business Administration.
FLORDELIZA A. CASTRO, Ed.D.
Dean, School of Graduate Studies and
Continuing Education
October 2016
ii
ACKNOWLEDGMENT
The researcher wishes to acknowledge, with profound gratitude and deepest
appreciation, the following persons who helped complete this work:
Ma. Nina I. Adriano, her thesis adviser, for her unselfish guidance and timely
suggestions throughout the duration of the study;
Dr. Rolando R. Calma, for his highly constructive suggestions to improve the
organization of the paper;
Dr. Flordeliza A. Castro, Dean of the Graduate Studies and Continuing Education,
for her inspiring leadership and words of encouragement to the researcher to finish her
study;
Dr. Christopher Manaois and Mr. Noel T. Franco, for their comments and
suggestions to improve this study;
Mr. Marvin Yasa and Ms. Maria Christine N. Asuncion, executives, PLDT
Supplier Relationship Management Office, for the support and understanding they had
given in this undertaking;
Ms. Aureen U. Estepa, head, PLDT Supply Chain Performance and Risk
Management, for her concern and understanding;
Fellow employees of PLDT SRM Division, for their moral support and
understanding;
Her friends, Roselle and Alex, who in their own special ways helped the
researcher;
Her boyfriend, Alvin, for keeping her motivated;
iii
Finally, her grandmother, Inang Tita; her mother, Tess; her siblings, Trina, Kim
and Kodi; and her nephew, Matteo, for their love, affection, concern, encouragement and
all the needed assistance.
Above all, “The Almighty God,” for his guidance.
TINE
iv
DEDICATION
This humble work is dedicated to my family,
boyfriend, officemates, friends and
future researchers.
And above all,
to the Almighty God!
TGM
v
ABSTRACT
The study sought to determine the significant relationship of accreditation characteristics
and level of performance of the network contractors of the Philippine Long Distance
Telephone Company. Accreditation characteristics including years of accreditation, years
of business operation, net worth, paid-up capitalization and D&B credit rating were
gathered from the available records from the Supplier Relationship Management Office
of PLDT. The level of performance considered was the average of 2013, 2014, and 2015
performance rating of network contractors rated by the engineering group of PLDT.
Purposive sampling method was used to select the 42 participants of the study. They were
chosen based on availability of documents and their D&B ratings from 2013-2015.
Pearson-r correlation was used to test the hypothesis stating that there was a relationship
between PLDT’s network contractor characteristics and their level of performance.
Findings revealed that there is a significant relationship between the accreditation
characteristics of network contractors and their years of accreditation, years of operation,
net worth, paid-up capitalization, D&B credit rating and their level of performance. The
researcher recommends that the findings of the study be used by PLDT to improve the
accreditation process of its network contractors and that similar studies be conducted for
future research considering other variables that were not included in this study.
Keywords: accreditation characteristics, credit rating, level of performance
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TABLE OF CONTENTS
Page
TITLE PAGE …………………………………………………………….…….… i
APPROVAL SHEET ……..……………………………………………………… ii
LANGUAGE EDITING CERTIFICATE………………………………………
iii
ACKNOWLEDGMENT ………..………………………………………..………
iv
DEDICATION …………………………..……………………………….………
v
ABSTRACT ………………..…..…..……………………………….……………
vi
TABLE OF CONTENTS ………………………..……………………….………
viii
LIST OF TABLES ………………………………..………………………...……
x
LIST OF FIGURES …………………………………………………..………..… xi
LIST OF APPENDICES …………………………………………..…..…………
xii
CHAPTER
I. INTRODUCTION
The Problem and its Background ………………………………………
Significance of the Study …………………………………………..…
Review of Related Literature………………………………………….
Theoretical Framework………………………………………………..
Conceptual Framework …………………………………………….....
Statement of the Problem
Hypotheses of the Study ………………………………...…………….
Definition of Variables …………………………………………..…..
vii
1
Scope and Delimitation of the Study
II. METHOD
Research Design……………………... ….……………………..……..
Participants and Sampling Procedure…..…………………...………..
Instrument ………………………………………………..…
Data Gathering Procedure …………………...……………………......
Data Analysis and Statistical Treatment ….………………………..
III. RESULTS AND DISCUSSION
Accreditation Characteristics of Network Contractors …......…..…..…
Level of Performance of Network Contractors ……………..…………
Relationship between the Characteristics of Network Contractors and
their Level of Performance …………………………………………....
Mutual Benefits of the study to PLDT and Network Contractors …….
IV. SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
Summary of Findings
Conclusions ……………………………………………………..…….
Recommendation …………..……………………………….........……
REFERENCES ……………………………………………………..…………...
CURRICULUM VITAE ………………….………….........................................
viii
LIST OF TABLES
Table
1
Page
Frequency and Percentage Distribution of the Network
39
Contractors’ Accreditation Characteristics .………………………….
2
Percentage of the Performance Evaluation Rating of Contractors for
2013 to 2015 ………………………………………………………….
3
Frequency and Percentage Distribution of the Performance
Evaluation Rating of Contractors for 2013 to 2015 ………………….
4
Frequency and Percentage Distribution of the Overall Performance
Evaluation Rating of Contractors …………………………………….
5
Correlation Between Years of Accreditation and
Level of Performance of Network Contractors ………………………
ix
LIST OF FIGURES
Figure
1
Page
Schematic Diagram of the Conceptual Model of the Study …………
x
34
LIST OF APPENDICES
Appendix
Page
A
The D&B Risk Indicator Table ……………………………………...
B
Pearson’s Correlation Coefficient …………………………………..
C
Code Matrix ………………………………………………………….
D
Certificate of Language Editing ……………………………………...
E
Letter of Request …………………………………………………….
xi