Basmah Alotaibi 06/18/2019 MGMT 301 1. How does coaching serve as a control system at General Electric? The four steps in the control system are to first set objectives, measure performance, compare performance to standards, and lastly correct or reinforce. GE was able to set short term goals and with continuous conversation about employees’ performance in terms of standards and constant coaching and evaluation of the process in regards to goals. 2. How is coaching built into the performance management process at General Electric? Coaching was a corrective measure that was needed with the same foundation as the previous management process. Except instead of forced rankings, managers coach and help the employees progress in their performance. 3. How does the performance management process at general electric address providing positive feedback and corrective action for workers with performance issues? GE address positive feedback and corrective action for workers with performance issues with constant conversations about the employee’s performance and ongoing coaching process. 4. How does the performance management system at General Electric apply the coaching process model? GE was able to set short term goals with constant observation and evaluation of the employees’ performance individually and as a group, and if an employee has performance issues coaching sessions occur with positive and constructive approach to performance feedback. Thus, following the four steps in the control system. 5. Do you agree with General Electric’s decision to eliminate its traditional performance evaluation system? Why or why not? Yes, because it would be unreasonable for the company to fire an employee just for having low performance during a year span, especially if the employee was working for longer than a year and they had high performance. It would also be costly for the company to recruit and introduce new employees every year which could also cause a disturbance to group dynamics. 6. What do you think of the [email protected] mobile app that General Electric uses as part of its performance management process? Is it effective? Why or why not? The mobile app is not a part of the performance management process but it is a tool that was needed to keep track of the employees’ performance. The mobile app is effective Basmah Alotaibi 06/18/2019 MGMT 301 since it allows managers to observe employees’ performance and type in direct reports with updates since the goals are short termed.