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Chief Jaren’s
Brown Bag Lessons (Part II)
ERIC R. JAREN
Chief Master Sergeant (retired)
United States Air Force
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
“It is much more difficult to measure nonperformance than performance”
~ Harold S. Geneen
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Overview
Bullet Formats
Performance Levels
Performance Scale
Top 10 Writing Tips
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Learn components used to create a bullet
 Action; Impact--Result (AIR)
• Commonly used in the Air Force today
 Accomplishment--Impact (AI)
• Published in Air Force Handbook 33-337, The
Tongue and Quill, Air Force guide to writing
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
 Action; Impact--Result (AIR):
Action: Individual’s performance (clearly communicated)
Impact: How the task connects to the result
Result: Tied to the tactical, operational or strategic picture
Must have at least two of three components. However, at least one component must include “Action.” Without “Action” the individual’s specific contribution is unknown.
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
 AIR Format
- Changed aircraft tire;
Action
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
 AIR Format
- Changed aircraft tire; aircraft serviceable
Action Impact
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
 AIR Format
- Changed aircraft tire; aircraft serviceable--met mission capability rate
Action Impact Result
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
 Accomplishment--Impact (AI):
Accomplishment: person’s action or behavior
Impact: results expressly stated or implied
The two part-bullet is comprised of virtually the same elements as the three part bullet. Similar to AIR format, without “Action” the individual’s specific contribution is unknown.
 Virtually the same elements as the three part bullet
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Bullet Format Takeaway
Read the bullet and identify the components:
• Action-Impact-Result
• Accomplishment-Impact
• Action-Impact-Impact
• Action-Action-Result
• Etc.
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Learn how to recognize Performance Levels
Leadership-level
Management-level
Supervisory-level
Membership-level
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Membership-level
 Effort is tactical, normally considered basic apprentice level tasks needed in every organization
 Job Performance: help, assist, participate, support; task level efforts (perform maintenance, data input/processing, etc.), recognition
 Self Improvement: short educational/training opportunity, building block of larger accomplishment (College class, short course, CLEP, etc.)
 Base/Community Involvement: help, assist, participate, support, participated in ceremony, etc. (set up tables at banquet, ran booth/washed cars at fundraiser, etc.)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Supervisory-level




Effort is tactical/operational in nature, performance normally considered a journeyman contribution
Job Performance: supervise, lead, take charge, etc.,
(supervised small team, small program, etc.); mid level recognition
Self Improvement: education/training milestone towards larger accomplishment (Several college classes, long course
(A&P, LVN), short residence courses, Associates Degree, etc.)
Base/Community Involvement: supervise, lead, take charge, etc.; performed during ceremony (Supervised sub-committee; organized fundraiser, etc.)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Management-level
 Effort is operational in nature, performance normally considered a Craftsman level contribution
 Job Performance: organize, direct, manage greater scope, etc.
(manage large team, multiple teams, large program, multiple programs); high level recognition
 Self Improvement: completed significant educational, training goal; long in residence courses, Distinguished Graduate,
Honor Graduate, Bachelors Degree, etc.)
 Base/Community Involvement: organize, direct, manage greater scope (manage large team, multiple teams, large program, multiple programs, large committee, multiple committees)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Leadership-level




Effort is strategic in nature, performance normally expected from a senior leader
Job Performance: plan, direct, oversee broad, vast personnel, etc. (oversee large team/teams, responsibility for high dollar programs with a “B”); high level recognition
Self Improvement: finish higher level educational; long in residence courses (Academic Achievement, Academic
Honors for Graduate programs, Masters Degree, etc.)
Base/Community Involvement: elected leader, plan, direct, oversee vast personnel, etc. (chairperson for significant event, multiple committees, etc.)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
 One more level called “Fluff” -- nothing tangible and the words are wasted space
Leadership-level
Management-level
Supervisory-level
Membership-level
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Performance Levels Takeaway
Assess bullet format and consider the Level of
Performance that corresponds to the accomplishment:
• Leadership
• Management
• Supervisory
• Membership
• Fluff
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Combine Bullet Format and Performance levels to illustrate strengths and weaknesses
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
 AIR Example 1
- Changed aircraft tire; completed within job standard--returned to service
Action Impact Result
______________________________________________________
Leadership
Management -
-
-
-
-
-
Supervisory -
Membership Changed acft tire; within job standard--returned to service
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
 AIR Example 2
- Led landing gear change; completed in 1/2 job standard--12 ship exercise
Action Impact Result
______________________________________________________
Leadership
Management -
-
-
-
-
-
Supervisory Led landing gear change; 1/2 normal time--12 ship exercise
Membership -
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
 AIR Example 3
LEAN’d training; cut 10 steps/20 mins each--benchmarked for 10K Amn
Action Impact Result
______________________________________________________
Leadership --benchmarked for 10K Amn
Management cut 10 steps/20 mins each -
Supervisory LEAN’d training; -
Membership -
Fluff -
-
-
-
-
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Performance Scale Takeaway
• Identify the Bullet Format and components
• Assign a Performance Level to each component
• Summarize the overall Level of Performance for the entire bullet with one performance level
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
 “Two” Levels Concept
- Changed aircraft tire; 1/2 normal time--returned to service
Action Impact Result
______________________________________________________
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
 “Two” Levels Concept
- Changed aircraft tire; 1/2 normal time--returned to service
Action Impact Result
______________________________________________________
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #1 – Tactical, Operational, Strategic (TOS)
Concept
Strategic
Operational
Tactical
 Illustrates smooth and logical connectivity
 Highlights when results are “A bridge too far”
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Writing Trap #1 – TOS Concept
- Changed aircraft tire; 1/2 normal time--returned aircraft to service
Tactical Tactical Tactical
 Logical connection; action, impact and results are clear and understandable
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Writing Trap #1 – TOS Concept
- Led landing gear change; completed in 1/2 job standard--12 ship exercise
Operational
Tactical Tactical
 Logical connection; action, impact tie to the operation
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #1 – TOS Concept
-LEAN’d training; cut 10 steps/20 mins each--benchmarked for 10K Amn
Strategic
Operational
Tactical
 Strong results that connect to the individual
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Writing Trap #1 – TOS Concept
- Replaced rivets on cargo door; $2B C5A fleet routed 100 tons cargo
Strategic
Tactical Tactical
 Action does not connect to strategic results
 The TOS model helps see through “farfetched” bullets.
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #2 – Iceberg Model
 Illustrates imbalanced writing; most common writing flaw caused by weak description of the action component
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #2 – Iceberg Model
 BCA = Business Case Analysis
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
 BCA = Business Case Analysis
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Prepped is ambiguous and offers little value to demonstrate true competency
Prepped could mean:
1.
Build Slides
2.
Coortinate SSS
3.
Review materials for someone important
 Illustrates imbalanced writing; most common writing flaw
Membership – Supervisory – Management – Leadership

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Brown Bag Lessons (Part II)
Prepped included:
1.
Led Monthly meetings
2.
Negotiated with
Stakeholders
3.
Conducted Risk
Analysis
4.
Developed 3 COAs
5.
Year Long Project
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Wow, now that sounds like
“Leadership level” competency
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #3 – Faulty Lead In
- Hard Charger! Completed 12 CBTs--100% compliant with mobility training
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #3 – Faulty Lead In
- Hard Charger! Completed 12 CBTs--100% compliant with mobility training
Leadership
Management
Supervisory
Membership
Fluff
-
-
-
-
-
-
Completed 12 CBTs--100% compliant with mobility
Hard Charger!
-
-
-
-
-
______________________________________________________
-
Not even going there regarding CBTs. If you start the bullet off at membership level you already have yourself in a hole to dig out.
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #4 – The “Led Effort” Writing Trap
- Led effort culminating in unit winning Air Force Outstanding Unit Award
Action Impact Result
______________________________________________________
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #4 – The “Led Effort” Writing Trap
- Led effort culminating in unit winning Air Force Outstanding Unit Award
Action Impact Result
______________________________________________________
Leadership
Management -
winning Air Force Outstanding Unit Award
-
Supervisory
Membership -
-
-
-
-
-
Strategic
Fluff Led effort culminating in unit -
______________________________________________________
Tactical Tactical
What effort? Need we say more?
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #5 – The “Job Description” Writing Trap
- Top 3 President; inspirational leader catalyst to increased involvement
Action Impact Result
______________________________________________________
Leadership -
Management -
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #5 – The “Job Description” Writing Trap
- Top 3 President; inspirational leader catalyst to increased involvement
Action Impact Result
______________________________________________________
Leadership Top 3 President;
Management -
Supervisory
Membership
-
-
-
-
-
-
-
-
-
-
Fluff inspirational leader catalyst to increased involvement
______________________________________________________
Top 3 Pres, but no management and leadership competencies recorded.
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Writing Trap #6 – “Too Many Acronyms” Writing Trap
- C5B SME; t/s elusive slat W/U; R2d #7B act <2 hrs--O/T real world msn
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #6 – “Too Many Acronyms” Writing Trap
- C5B SME; t/s elusive slat W/U; R2d #7B act <2 hrs--O/T real world msn
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff C5B SME; t/s slat W/U; R2d #7B act <2 hrs--O/T real world msn
______________________________________________________
Oh stop it! SFS and MXG especially!
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #7 – “Lack of Homework” Writing Trap
- LEAN-minded; process-mapped tool crib--tool issue more efficient
Action Impact Result
______________________________________________________
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #7 – “Lack of Homework” Writing Trap
- LEAN-minded; process-mapped tool crib--tool issue more efficient
Action Impact Result
______________________________________________________
Leadership
Management -
-
Supervisory -
Membership -
-
process-mapped tool crib -
-
-
-
Fluff LEAN-minded tool issue more efficient
______________________________________________________
Should have captured reduced steps, time, and money…writer gave up!
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #8 – “Death Bullet” Writing Trap
- Hardcharging attitude ensured “Outstanding” during UCI inspection
Leadership
Management -
-
Supervisory
Membership -
-
-
-
-
-
-
-
-
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #8 – “Death Bullet” Writing Trap
- Hardcharging attitude ensured “Outstanding” during UCI inspection
Leadership
Management -
“Outstanding” during UCI inspection
-
Strategic
Supervisory
Membership
Fluff
-
-
Hard-charging attitude ensured
-
______________________________________________________
Thanks for being there. Big inspections, exercises, unit awards, combined with ambiguous language describing performance.
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #9 – “Know Your Audience” Writing Trap
- Awarded LVN License! Passed requisite training and examinations
Leadership
Management -
-
-
-
-
-
Supervisory Awarded LVN License!
Membership -
-
Passed requisite training and examinations
Fluff -
______________________________________________________
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Writing Trap #9 – “Know Your Audience” Writing Trap
- Awarded 2-year LVN License; 98% on oral/written/practical board exams
Leadership -
Management Awarded 2-year LVN License; 98% on oral/written/practical
Supervisory
Membership
-
-
-
-
-
-
Fluff -
______________________________________________________
Do not omit critical information. Medical field may know the requirements but pertinent details should be included for external readers.
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren

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Chief Jaren’s
Brown Bag Lessons (Part II)
Summary
Bullet Formats
Performance Levels
Performance Scale
Top 10 Writing Tips
Membership – Supervisory – Management – Leadership
Copyright © 2012 by Eric R. Jaren