Workday Integration Guidebook How Workday Integration Improves Business Performance and Agility 1 eBook | Workday Integration Guide Table of Contents 2 3 Introduction 4 The Benefits of Workday Integration 5 Responding to Software as a Service (SaaS) 6 Making an Informed Integration Choice 7 Six Ways to Extend Workday with iPaaS Integration 8 Payroll 9 Identity Management 10 Benefits Management 11 Employee Screening, Background Checks and Recruitment 12 Lead-to-Cash 13 Commerce, Supply Chain and Manufacturing 14 Key Considerations and Best Practices for Workday Integration 17 How Boomi Helps Workday Customers Realize Business Value eBook | Workday Integration Guide Introduction If you’ve invested in Workday, you’ve taken a big step toward transforming your business with modern cloud technology. But Workday isn’t meant to be a silo. To make the most of your investment, Workday needs to integrate with related software — regardless of whether you use Workday Human Capital Management (HCM), Workday Financial Management or both. Founded in 2005, Workday has grown rapidly to offer solutions in two main areas of HCM and financial management. The company also provides software for analytics and professional services automation. Following a best-of-breed application strategy, many companies run Workday in tandem with software from other vendors. Similarly, you might have Workday in place for financial management, and are faced with the need to integrate Workday with your ecommerce, supply chain and customer relationship management (CRM) systems — or even an HR application, if you don’t use Workday’s HCM software. The mix-and-match possibilities are growing as companies incorporate new cloud applications — and so is the need for seamless connectivity across systems. How you approach Workday integration can make or break success. Workday supplies an end-to-end HCM suite, but your company might use the Workday core human resources (HR) module while relying on other applications or service providers for payroll, benefits administration, recruiting and related functions. And if you use a vendor other than Workday for financials, you’ll want to connect that software to your core Workday HR system. 3 eBook | Workday Integration Guide The Benefits of Workday Integration Integrating Workday with complementary applications is essential to run a connected, data-driven business. Integration opens new avenues to access, integrate and share data, and to automate workflows that build business efficiency. HCM Integration In the past, HR was regarded as a stand-alone backoffice function. Today, smart enterprises have elevated HR to a strategic role in business performance. HR needs to adapt to the consumerization of IT, high expectations of the emerging millennial workforce and the growth of a highly distributed and mobile staff. Integration helps organizations meet those objectives by: • Streamlining key processes (core HR, payroll, benefits, etc.) • Creating a trusted, unified system of record. • Improving employee engagement, satisfaction and retention. • Optimizing workforce planning and execution. Financial Management Integration Accounting, budgeting and financial analytics are at the heart of business performance. Achieving a holistic, real-time view of the business demands that Workday Financial Management interoperate with associated systems to support integrated financial and operational reporting. Integration is also essential to effective sales forecasting and a high-caliber customer experience. Integration equips you to: • Optimize the lead-to-cash lifecycle and sales forecasting. • Enhance demand planning and supply chain management. • Streamline customer service and order management. • Increase visibility into financial and operational metrics. • Support budgeting, analytics and planning. • Strengthening organizational controls and security. 4 eBook | Workday Integration Guide Responding to Software as a Service (SaaS) Rapid deployment of cloud applications has altered the integration landscape. Today, many organizations have Workday deployed in hybrid IT architectures that consist of both new cloud applications and legacy on-premise systems. Flexible, repeatable integration in a diverse application ecosystem accelerates business payback and reduces needless development costs. Workday customers have several choices for integration: • On-premise middleware Traditional extract, transform and load (ETL) and enterprise service bus (ESB) middleware lacks the native cloud connectivity needed to readily integrate cloud applications to one another or to legacy systems. • Point-to-point coding Manually coded connectivity can be expedient for one-off tactical projects but can mean high costs, limited visibility and very inefficient scaling. It is typically a poor strategic choice to integration. 5 • iPaaS Based in the cloud, integration platform as a service (iPaaS) has emerged as the most effective technology strategy for highly flexible and rapid any-to-any integrations. Working with pre-built connectors and a single, unified development and management environment speeds and simplifies your integration projects. • Workday Integration Cloud Platform Workday offers built-in integration capabilities with Workday Integration Cloud Platform. The platform features two modules — Enterprise Interface Builder (EIB) and Studio, an Eclipse-based development environment geared for skilled developers that typically requires desktop installation. eBook | Workday Integration Guide Making an Informed Integration Choice The Workday Integration Cloud Platform EIB module can be effective for basic integrations, such as supporting Workday’s report as a service (RaaS) model. A selection of pre-packaged connectors for third-party applications and service providers make it suitable for connectivity in common file-based payroll and benefits scenarios, as well as connectivity across Workday HCM and ERP software. For more complex integrations, Workday Studio enables “from scratch” custom development. As part of due diligence, organizations will benefit from checking customer references and assessing capabilities of all integration options. Some considerations to keep in mind: • On-premise connectivity Does the integration platform provide native support for both cloud-based and on-premise systems? In today’s hybrid IT environment, this is essential. • Real-time connectivity Your integration platform should have capabilities to support real-time connectivity, which is essential in certain scenarios, such as employee termination in HR. • Scalability limitations Your integration platform should be able to handle high-volume data flows, with high limits on the number of concurrent integration processes as well as the duration of processes. • Enterprise extensibility Any integration platform you select should be able to support the widest number of applications and integration scenarios. The good news is that Workday customers have an array of integration options. The challenge lies in carefully identifying business needs and selecting the technology that best positions your organization for long-term success. 6 eBook | Workday Integration Guide Six Ways to Extend Workday With iPaaS Integration In the following section, you’ll find examples of how iPaaS makes it quick and easy to integrate Workday with other applications in six common HCM and financial management use cases: • Payroll • Identity Management • Benefits Management • Employee Recruitment • Lead-to-Cash • Commerce, Supply Chain and Manufacturing 7 eBook | Workday Integration Guide Payroll Automate data exchange between core HR and payroll systems The Need Integration between HR and payroll systems is one of the most pressing needs for Workday HCM customers. Timely synchronization is critical to ensure that employees are paid accurately, have the right benefits and are compensated for expenses and commissions. This integration is also essential for fast-growing organizations to scale quickly and mitigate risk. The Approach iPaaS offers unmatched flexibility and reliability for two-way integration between Workday and payroll, whether it’s the Workday payroll module, a third-party application or payroll service providers. Besides basic employee information, attributes such as benefits, elective deductions, pay increases and more need to be synchronized between the two systems. iPaaS scalability is important in handling high-volume integrations involving thousands of employees. iPaaS ensures that employee expense reimbursements entered into an expense management module such as SAP Concur propagate to Workday and on to payroll. Business Results • Seamless, reliable business process automation between HR and payroll. 1 • Automatic updates based on changes (new hires, promotions). • Minimized delay, manual work and risk of error. • Increased compliance, reduced risk. • Detailed reporting on workforce and costs. • Security layer for sensitive personnel information. Application Types • Payroll Common Applications • ADP • CDP Group • activepayroll • Celergo • CloudPay And iPaaS supports connectivity to compensation applications for sales commission disbursements. Integration frees administrative time and lets HR and payroll personnel focus on more important tasks. 8 eBook | Workday Integration Guide Identity Management Ensure appropriate workforce provisioning and security The Need Real-time integration is essential between Workday HCM and Microsoft Active Directory or another identity and access management (IAM) platform. Without integration, organizations can face delays, outdated information, miscommunication and security risks across the employee lifecycle. This, in turn, can affect processes for managing initial onboarding, promotions, retirement, resignation, layoff or firing. The Approach iPaaS delivers real-time integration with Active Directory to ensure that a new hire is properly provisioned with email, application access, single sign-on capabilities, equipment assignments and organizational associations such as department and manager. As a cloud-based platform, iPaaS connects seamlessly to the traditional on-premise Active Directory and the Azure cloud version. iPaaS ensures that promotions, pay grade, hierarchical changes and more synchronize between Workday and Active Directory. Real-time integration helps ensure organization security when employees leave. Based on termination in Workday, iPaaS routes an immediate update to Active Directory for revocation of email and application access, among other privileges. 9 Business Results • Real-time integration for speed, security and business process automation. 2 • Faster implementations with integrated provisioning. • Reliable, timely employee lifecycle management. • Confidence in appropriate application authentication. • Scalability to large workforces, full-time and contract. Application Types • Identity management Common Applications • Active Directory • Azure Active Directory (cloud) • Oracle Identity Manager eBook | Workday Integration Guide Benefits Management Streamline benefits programs with third-party partners The Need An attractive benefits package is a big advantage in recruiting and retaining valued employees. Managing benefits with third-party partners can be difficult and complex for HR and payroll teams without a scalable integration framework. With iPaaS, organizations from small to large can streamline processes with reliable data integration across internal and external partner systems. The Approach Using iPaaS to integrate Workday HCM with thirdparty providers supports accurate bi-directional data exchange for healthcare coverage, life insurance, retirement plans, stock options and other employerprovided benefits. Data is routed to the benefits partner based on new hires, pay increases that affect benefits, and life events such as a marriage or birth that can prompt a revision of benefits. iPaaS also routes third-party provider data to Workday and on to payroll, so deductions are accounted for. Business Results • Integrate data and automate processes across core HR, benefits partners and payroll. 3 • Strengthen benefits accuracy and reliability. • Scale to high volumes in seasonal open enrollment. • Accommodate new hires and employee status changes in real time. • Support employee self-service benefits management across multiple systems. Application Types • Benefits service providers Common Applications • Benefitfocus • Thomson Darwin iPaaS scalability is especially valuable during the open enrollment season of benefits, typically between October and December, when critical benefits information must synchronize across systems. Integration also provides a foundation for employees to manage their benefit elections in a selfservice portal. 10 eBook | Workday Integration Guide Employee Recruitment Improve speed and accuracy of pre-hire screening processes The Need HR teams often rely on third-party specialists for pre-hire screening, background checks, drug testing and psychological profiling to ensure a productive workforce and company safety. Connecting to those external providers speeds the process and minimizes manual data entry and the risk of error. Also, organizations that don’t use Workday for recruitment may need to integrate with a third-party application, such as Taleo. The Approach iPaaS supports bi-directional synchronization of data between the HR team and background-check service providers, automating business processes. Triggered by changes, candidate information stored in Workday can be automatically pushed to the provider in real time – a time-saving advantage for companies with large numbers of openings or candidates. Once complete, background check results move automatically into Workday from the provider. In the recruiting process, iPaaS can play a central role by connecting Workday and a third-party application or recruitment agency. It can also facilitate the consolidation of resumes, LinkedIn profiles, job board postings and video interviews. This provides a single system of record in Workday. 11 Business Results • Greater confidence in hiring the best candidates. 4 • Faster screening and background processes. • Reduced manual data work and risk of error. • Enhanced visibility into candidate desirability. • Better productivity for HR teams. Application and Service Types • Background check providers • Recruitment applications and agencies • Job boards and social media Common Applications • ADP • LexisNexis • Taleo • LinkedIn eBook | Workday Integration Guide Lead-to-Cash Deliver an exceptional customer experience and speed cash flow The Need Delivering an exceptional customer experience requires integrated lead-to-cash workflows and unified customer data. Stand-alone Workday Financial Management, marketing automation and CRM applications can create erratic processes and inconsistent information that hurt customer satisfaction. Those silos also hurt cash flow and sales forecasting accuracy. The Approach For lead-to-cash, iPaaS focuses on interoperability between CRM (such as Salesforce or Microsoft Dynamics CRM), marketing automation (such as Marketo or Eloqua) and Workday Financial Management. Connecting marketing automation to CRM systems gives sales reps valuable insights into ranked leads before contact is initiated. To go a step further, iPaaS can extend integration to customer service applications to improve service quality. Connecting both marketing and CRM systems to Workday provides end-to-end automation with a unified source of customer and revenue data. iPaaS automates processes such as ensuring that customer and item data is synchronized across applications. It also can automate sharing invoice and payments data between Workday and Salesforce CRM for visibility and better customer service. 12 Business Results • Visibility into interactions with customers and prospects. 5 • Consistent, streamlined customer experience. • Improved revenue reporting and forecasting. • Reduced manual work and data look-ups. • Better productivity for sales and back office. Application Types • CRM • Marketing automation • Customer service Common Applications • Salesforce • Microsoft Dynamics CRM • SugarCRM • Marketo • Eloqua • HubSpot • Zoho • Pipedrive • Zendesk eBook | Workday Integration Guide Commerce, Manufacturing and Supply Chain The Need Product-oriented organizations running Workday Financial Management need to connect with operational systems to keep the business in sync. These could include an ecommerce storefront, pointof-sale (POS) systems, manufacturing software, or applications for supply chain management, including procurement, inventory, warehousing and fulfillment. The Approach iPaaS bridges gaps between Workday financials and operational systems with streamlined data exchange that supports accurate accounting, reporting on real-time data, and demand planning that aligns production and inventory with anticipated customer purchase behavior. Connectivity equips companies to improve production processes and reduce costs of inventory, warehousing and transportation. Integration also supports better insights and controls for manufacturing organizations that may run Plex, IQMS, Epicor or other systems. Merchants in B2C and B2B markets can ensure a unified view of customer, product, billing and fulfillment information to support omnichannel commerce across webstores, POS systems and other channels. 13 Business Results • Real-time insights through synchronization of financial and operational data. 6 • Robust analytics on costs, revenue and profitability. • A unified view from the C-suite to the shop floor. • Greater efficiency from eliminating manual data entry and reconciliations. • Seamless commerce oriented for cost-efficiency and customer satisfaction. Application Types • Ecommerce / POS • Supply chain management • Manufacturing Common Applications • • • • • • • • • • Demandware Magento Shopify Epicor Cin7 Zoho IQMS Plex Pipedrive Zendesk eBook | Workday Integration Guide Key Considerations and Best Practices for Workday Integration When planning your Workday integration project, employ a collaborative approach with IT leaders and business users — from initial scoping, technology evaluations, and selection to identification of priority integration scenarios. 1. Overall Integration Strategy Five key points to consider are: Point-to-point coding can be viable for a one-off project, but costs and complications can quickly arise with over-reliance on manual, developer-driven techniques. Alternatively, multiple integration platforms introduce costly overhead and the inefficiency of dual production and monitoring environments. This can limit visibility and require multiple integration development skill sets. • Overall integration strategy. • Capacity for digital transformation. • Real-time integration needs. • Centralized management and monitoring. • Development and deployment flexibility. In determining how to handle Workday integration, it pays to make a strategic assessment of immediate and long-term integration needs and to ensure alignment with your organization’s integration strategy. Consider scalability and performance. For instance, are high availability and parallel processing capabilities important now or would they be valuable in the future? Security is another consideration. It’s important to compare the security measures you’re able to provide in-house versus those available in a leading iPaaS platform. In charting your integration roadmap, weigh the tactical and strategic implications of your options by involving IT and business professionals in HR, financial management and other lines of business. 14 eBook | Workday Integration Guide Key Considerations and Best Practices for Workday Integration 2. Capacity for Digital Transformation 3. Real-Time Integration Needs For HR, one aspect of the digital transformation challenge is supplying a cloud HR environment that meets the expectations of the emerging millennial workforce. Satisfaction and retention of young employees will rise when HR can provide a consumerlike experience, with embedded mobile and social features. Productivity increases when integration helps to create a more seamless work environment. Today’s real-time integration technology makes HR integration possible at the speed of business. Real-time integration is also valuable in recruiting, onboarding and other processes, eliminating the lag time of once-nightly updates. Evaluate areas in which your processes can benefit from real-time integration with iPaaS. The megatrend of digital transformation is reshaping how organizations engage with customers, suppliers and personnel. If Workday plays a role in enterprisewide digital transformation, it’s important to use a modern and scalable integration platform that supports mobile, social, cloud and big data. HR has the opportunity to innovate through integration. For example, HR analytics can help quantify workforce ROI and identify areas for improvement. Integration plays a critical role in capturing data from disparate systems (such as learning management and financials) to create consolidated data for analysis. HR integration has traditionally been batch-oriented. Integration for scheduled processes such as payroll can effectively run once every two weeks. Yet realtime integration is essential in situations such as employee termination, in which email, application access and other privileges need to be severed simultaneously and immediately for security reasons. In financial management, organizations have traditionally invested days in consolidating disparate financial and operational information. Real-time integration eliminates that waste and overhead to enable insights organizations can use to run a faster, smarter business. In financial management, digital transformation should greatly improve an organization’s ability to access, integrate and report on critical information. Applications and data should be “always on” to support everything from at-a-glance executive dashboards to deep analytics on revenue, costs, profitability and customer satisfaction. Integration is key to reducing cycle times from days or weeks to virtually real time, with current data. 15 eBook | Workday Integration Guide Key Considerations and Best Practices for Workday Integration 4. Centralized Management and Monitoring The integrity of Workday integrations depends on a centralized management and monitoring environment that provides transparency, hands-on control and proactive issue alerts. Utilizing multiple integration platforms means multiple monitoring environments that can limit your organization’s ability to recognize and troubleshoot issues. For mission-critical processes such as payroll, a small glitch can cascade into major problems that are difficult to analyze and correct. A single platform enables centralized management, error handling of integrations, and provides a “single pane of glass” view into integration processes. The platform should provide drill-down to detailed logs of what processes ran and when, how long they took to run, the result and how many objects were processed. Process alerts can inform you when the status of your integration processes changes. Today’s leading iPaaS platforms provide additional capabilities such as automatically suggesting resolution to common error messages based on usersourced contributions to the iPaaS vendor knowledge base. This functionality automatically lists possible solutions in order of relevance and includes links to resources for further analysis and resolution. 16 5. Development and Deployment Flexibility Matching your integration approach to available development resources and your desired deployment model is a key consideration for Workday integration. For integration configuration and implementation, it’s important to assess up front the resources and skill sets required. Do you have the needed resources in house or is it best to outsource the job to a systems integrator? Either way, modern integration should not be a months-long undertaking. Your platform of choice should feature pre-built connectors to leading cloud and on-premise applications, as well as support for generic protocols such as SOAP, ODBC and ODATA. A software development environment should be included for supporting custom connections. Modern cloud technology enables integration to be configured and deployed in a fraction of the time and at a fraction of the cost of traditional approaches. For deployment flexibility, your integration technology should provide a choice of where integration processes execute — either in the cloud or on-premise. For on-premise deployment, look for the ability to run integrations on multiple servers for load balancing, fault tolerance and high availability — important considerations for mission-critical integration processes. eBook | Workday Integration Guide How Boomi Helps Workday Customers Realize Business Value Dell Boomi’s unified platform offers a highly scalable, flexible and secure integration environment for connecting to the data you need to get the most from your Workday investment. With deep experience in Workday integration, Boomi lets organizations easily share Workday data with a broad range of business applications and data sources, while helping you leverage built-in capabilities for master data management (MDM) and API management. Whether applications reside in the cloud or onpremise, the Boomi platform can manage those integrations. Boomi is an enterprise-grade iPaaS, allowing companies to share data using many different types of integrations from the same platform. Developed with the hybrid IT environment in mind, Boomi integration takes just three steps: 1. Build Using a low-code, visual tool as you build integrations, you can access a library of pre-built connectors. Just point and click or drag and drop to build simple to very sophisticated integration with exceptional speed — no coding required. Boomi also simplifies the creation of application, data and B2B integration processes with a series of common integration components you can use to create an end-to-end integration workflow. 2. Deploy After building and testing your integration processes, deploy them to a lightweight run-time engine known as a Boomi Atom, which lets your integration processes run on-premise or in the cloud, whether hosted by Boomi or a third party such as AWS, Microsoft Azure, Google Cloud Platform, Pivotal Cloud Foundry or Virtustream. 3. Manage Regardless of where you deploy Boomi Atoms or the number of integration processes you run, the Atom’s unique architecture lets you centrally manage all integrations. You can monitor the health and activity of integration processes, receive anomaly alerts, and review detailed process logs. 17 eBook | Workday Integration Guide How Boomi Helps Workday Customers Realize Business Value Accelerate Integration with Boomi Connectors Boomi’s cloud-native, low-code iPaaS equips organizations to connect data and applications far faster and more easily than traditional custom-coding or on-premise middleware. IT teams can spend much less time on integration and instead focus on more valuable, strategic activities that help the business. Boomi supplies over 200 pre-built connectors to leading cloud and on-premise applications, including Workday, Salesforce, NetSuite, SAP, Oracle and IBM. In addition, Boomi provides pre-built connectors for industry-standard technologies such as REST, FTP, HL7, HTTP, SOAP, ODATA, ODBC and many others. If a specific connector isn’t available, Boomi’s software development kit makes it possible to integrate any application. For more details on the applications Boomi supports, please visit www.boomi.com/products/evaluate/ supported_applications. 18 Drive Efficiency with Automated Workflows Boomi Flow delivers a low-code application development platform that lets developers rapidly build and deploy workflow applications to automate processes such employee onboarding, lead-tocash, procurement, customer support and more. Automation eliminates delays that can impact the business, from cash flow to customer satisfaction. And with Boomi workflow automation, organizations can collaborate better internally. Workflows streamline processes by routing actions to specified individuals for review, approval or rejection. Or actions can automatically execute based on business rules that depend on connecting with applications and data. Boomi is the only cloud iPaaS vendor to deliver a unified platform that orchestrates data, applications, business processes and people. In essence, Boomi lets Workday customers connect everything and engage everywhere, with all the data and stakeholders that drive the business. eBook | Workday Integration Guide How Boomi Helps Workday Customers Realize Business Value Gain Flexibility With API Management Ensure Data Consistency With MDM For example, Boomi API Management allows Workday HCM customers to expose a legacy onpremise application as a web service via an API to be consumed by Workday to support a range of HR-related functions. As another example, you can publish an API as a microservice to enable other groups to consume composite Workday functions. Hub is built into the Boomi iPaaS, giving you MDM, data quality and integration on a unified platform. It enables you to model, match, synchronize, cleanse and enrich data across domains to improve the accuracy and reliability of data. Boomi API Management provides a single, scalable platform to access data and make it available across your organization or among customers and partners. It provides a centralized online environment to control the creation, deployment and management of APIs used across a variety of business functions. Using a set of high-productivity design and development tools, Boomi API Management equips you to create APIs through a visual interface that requires no coding. You can publish APIs for use onpremise or in the cloud with comprehensive security and authentication options. All aspects of APIs, including testing, versioning and usage monitoring, can be managed from a single location. Boomi Master Data Hub delivers a flexible, cloudnative master data management (MDM) hub that consolidates and reconciles disparate information into a “golden record.” You gain a single version of the truth across the business — from HR and CRM to financials, marketing, manufacturing, supply chain and more. When using Boomi’s out-of-the-box Workday connector and sharing data with the Hub repository, you can enrich the data in applications that need to integrate with Workday. That’s because Boomi Hub provides bi-directional synchronization and real-time integration, allowing seamless changes between applications. Available through the Boomi platform, API Management is 100 percent cloud-based. Its singleinstance, multi-tenant architecture lets you connect data between applications, clouds and devices through a centralized API gateway. 19 eBook | Workday Integration Guide How Boomi Helps Workday Customers Realize Business Value Smarter Integration with Crowd-sourced Intelligence Boomi’s single-instance, multi-tenant architecture offers additional advantages that are key differentiators among iPaaS vendors. Boomi leverages the crowd-sourced intelligence of its user community to provide innovation and value for all customers through features: • Boomi Suggest speeds integration with the industry’s first community-driven suggestion tool. It generates up to 90 percent of data mappings automatically by harnessing information on more than 10 million mappings created by Boomi users. • Boomi Assure augments your integration QA testing with single-click crowd-sourced regression testing, helping you proactively maintain compatibility as applications and interfaces change. • Boomi Resolve automatically suggests resolutions for common error messages based on contributions to the Boomi knowledge base, helping you maintain high levels of customer satisfaction. To learn more about how Boomi can help you improve integration across your enterprise, please contact our integration experts today https://boomi.com/company/contact/ 20 Copyright © 2018 Boomi, Inc. All Rights Reserved. Boomi and AtomSphere are trademarks of Boomi, Inc. Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. Boomi Trust Site Boomi is transparent regarding the performance and availability of its iPaaS integration platform. The Boomi Trust site (trust.boomi.com) displays a system health dashboard so you can see exactly how the system is operating. Integration, Fit for Your Business Boomi has built a reputation for understanding the business requirements and data integration needs of modern businesses. Connecting over 200 applications and 1,000 unique endpoints, Boomi makes application integration far faster and easier for more than 6,700 organizations worldwide. Boomi offers unmatched capabilities for Workday customers to make the most of Workday’s cloud applications for HCM and financial management to run their connected businesses. For more information, please visit www.boomi.com or contact one of our worldwide offices. Learn more about the Boomi integration platform Boomi.com/integration View all customer stories at Boomi.com/Customers Connect on social eBook | Workday Integration Guide