2019-05-20 2315269 2315269 - FSCM Credit Management: Error when calling credit management (Technical error, web service issues) Version Language Priority Release Status Component 4 English Recommendations / Additional Info Released for Customer FIN-FSCM-CR ( Credit Management ) Type Master Language Category Released On SAP Note English Consulting 03.09.2018 Please find the original document at https://launchpad.support.sap.com/#/notes/ 2315269 Symptom A webservice call to Credit Management failes. For example when creating a sales order the following error message occurs: 'Error when calling credit management: Technical error' (UKM_PI008) Other Terms FSCM Configuration Guide, Error when calling credit management: Technical error, Error when calling credit management, Technical error, S/4, S4 HANA, HANA, UKM_PI, 008, UKM_PI008, VA01, VL01N, Order, Delivery, FSCM, FSCM-CR, FIN-FSCM-CR, webservice, WS, XI, SD-BF-CM Reason and Prerequisites FSCM Credit Management is always active in S/4 HANA. Credit management uses internal or external communication with other applications like Logistics, for which some system configurations are neccessary. Solution Please refer to the attached configuration guide, as there is additional configuration needed after the initial installation. (topic of interest is related to the system landscape) Troubleshooting Guide for commonly known failed webservice calls: Most of the errors can be found via transaction SRT_UTIL. There is either the error log and the message monitor to find the root cause of the issue. (The service interface names of credit management contain the sequence "credit" in most cases. With that you should be able to easily identify related errors) You can try to ping the web service via transaction SOAMANAGER if a connection of the webservice, which you want to test, is set up. Results can be analyzed with hints in note 1947516. Some of the reasons for failed webservice calls are: • missing security certificates for internal or external communication: © 2019 SAP SE or an SAP affiliate company. All rights reserved 1 of 3 2019-05-20 2315269 Occurence: You will see in the error log of SRT_UTIL the following or a similar error: "SCLNT_HTTP411: Connection refused by server (ICM_HTTP_CONNECTION_REFUSED") Solution: Use transaction STRUST and add the possibly missing cerificates. For example if you don't use any other product for your internet security, you may install a PSE in SSL Client (anonymous) for internal communication. We refer to the following notes 510007, 1094342 and the security guide of FSCM-CR credit management. • wrong or missing configuration of the SOAP Runtime: Occurence: You will see in the error log or message monitor of SRT_UTIL errors which may link to deactivate ICF knots or HTTPS port. Solution: Configure the SOAP Runtime with transaction SRT_ADMIN or SRT_TOOLS. For instructions follow note 1043195. The following tasks shall be checked and configured: Service Destination, Inbound Destination, bgRFC Configuration, ICF Nodes, IDP Settings, Task Monitor. In addition, you can enable ICM trace-level-2 and look for the root cause. These notes can also be of help here: - 2007212 - Tuning SAP Web Dispatcher and ICM for high load - 2582112 - ERROR => NiBufIConnect: non-buffered connect pending after <timeout >ms - 2344643 - ICM " SiBind failed (sirc=7;99-Cannot assign requested address <IP address>)" in dev_icm - 2678102 - ICM: ICM_HTTP_PROXY_CONN_REFUSED error message - 401162 - Linux: Avoiding TCP/IP port conflicts and start problems • deactive http port: Occurence: HTTPS request failes, see in SRT_UTIL. Solution: configure and activate the HTTPS port (use transaction SMICM also to check the settings). • missing or wrong logical system in table T000: Occurence: you will get dumps when creating sales documents, if that configuration is missing. Visit the errors via transaction ST22 or SRT_UTIL. Solution: maintain the logical system accordingly via SPRO. • missing valid currency exchange rates for some currencies: Occurence: research for errors via transaction ST22 or SRT_UTIL. You will find a currency conversion error. Solution: use transaction SPRO and maintain the exchange rates in path: SAP Net Weaver->General Settings->Currencies->enter exchange rates. For related questions to the currency settings, you can refer to the FAQ note 783877. • inactive database tables (for example view IFIRECPAYITEM): Occurence: you will get a dump or a webservice error because of a time out. (Also see ST22 or SRT_UTIL) Solution: activate/generate the affected tables/views. © 2019 SAP SE or an SAP affiliate company. All rights reserved 2 of 3 2019-05-20 2315269 • changes in XML transformation process: Occurence: you will get a dump with title "LOAD_TRFO_PROGRAM_MISMATCH" (see ST22) and in addition SRT_UTIL shows an error saing "RABAX occured on surver side" (CORE-DUMP). Solution: follow the instructions of note 1918773. Other Components Component SD-BF-CM Description Credit Management This document is referenced by SAP Note/KBA Title 2788718 Configuration checklist for SAP Credit Management (FSCM) 2706299 Parent-child relationship of business partners for credit check in SAP Credit Management (FSCM) 2690237 UKM_BP Tab Credit Profile and Button Credit Segment Data is not displayed 2616393 Missing documented credit decision (DCD) 1478248 UKM_PI 008 Attachments File Name Configuration_Guide_CR_2016_S4HAN A1602_EN.pdf File Size 1800 © 2019 SAP SE or an SAP affiliate company. All rights reserved Mime Type application/pdf 3 of 3
