The Gartner Enterprise Information
Management Framework
VISION
Create an EIM vision that
enables your organization’s
business vision
Value Discipline Framework
Product Leadership
• What business vision needs EIM as an enabler?
“Best Product”
• Who owns the business vision?
Product Differentiation
• What does the supporting EIM vision look like?
Operational Competence
Customer Responsive
Operational Excellence
Product Leadership
“Best Total Cost”
“Best Total Solution”
• Who will provide executive level sponsorship?
Adapted from “The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market”
by Michael Treacy and Fred Wiersema
STRATEGY
Create the EIM strategy and
road map based on your
needs and current status
Industry
• Which data or domains and use cases will be addressed? When and how?
• W
hich information management programs and projects are relevant,
which are not, and how do they change over time?
• W
hat’s the current EIM maturity of your organization and what is the
“to be” state?
Data Domain
Vectors of
EIM Complexity
Use Case
Organization
• What’s the road map for achieving the “to be” state?
METRICS
Create an EIM business case
based on improvements
or attainment of
business outcomes
• Do you have the business on board?
Implementation Styles
Make a Connection
From Data to Business
Executives
• Does the business understand value in this EIM program?
• How will EIM improve business outcomes, processes and decision making?
• W
hat business outcomes, processes, workflows and data metrics are driving
the program?
INFORMATION GOVERNANCE
Bottom-Line Results
Financial
Metrics
Feedback
on Strategy
Business Outcome
Metrics
Process
Owners
Efficiency and
Effectiveness
Business Process &
Workflow Metrics
Data
Stewards
• W
hat are the current benchmark levels for these metrics and what does
success look like?
Create an information
governance framework
with clear responsibility
and accountability
Shareholders
Accuracy and
Timeliness
Data Quality
Metrics
Level
Stakeholder
Focus
Information Governance — Checks and Balances
• H
ow will you create, sustain and rationalize information governance efforts
that include executive sponsorship, policymaking, decision arbitration and
daily operational management?
• How will the information governance structure enforce its will?
Executive
Judicial
Legislative
Adminstrative
Sponsor, Direct
and Align
Enforce, Resolve
and Rule
Create, Approve
and Enact
Implement, Service
and Recommend
Roles, Responsibilities and Accountabilities
• How will the work of information governance and stewardship work get done?
Policies and Procedures
Life Cycle Practices
Tools and Technologies
Quality Measures
ORGANIZATION AND ROLES
Create the necessary
structures and roles to
support information strategy,
governance and stewardship
• W
here does the role of chief data officer report to within the
business organization?
• W
hat governance and stewardship organizations and roles are needed
to support EIM?
• H
ow will new strategy, governance and stewardship roles and structures
align and reconcile across IM programs and projects?
Documenting and
understanding the flow
of information across
the organization is key
to business process
optimization, governance
and organization
Data
Data
Steward
Data
Steward
Data
Steward
Steward
Information
Architect
IT Representation
Store
Business
Modeling
IT
B2B Marketing
App/Data
Integration
System
Mangement
Data Quality Tools/
Infrastructure
Pub/Synch
Enrich
Monitoring/
Reporting
Consume
Procurement
Operations
Logistics
Sell
Evaluate
Release
Fulfillment
Service
Security/
Privacy
Applciation
Architect
Analyze
Customer
Idea
Engineer-
• W
hat business processes and outcomes will the information life cycle
processes support?
Go/No Go
INFORMATION INFRASTRUCTURE
Adopt the principles of the
Gartner Information Capabilities
Framework (ICF) to rationalize
and modernize informationmanagement-related tools
and technology to maximize
information asset utilization
Project
Team
(centralized or distributed)
Modeling/
Metadata
Author
Designs, builds and manages the
technology infrastructure as needed
Users/Data Maintanance
Enforces information
management policies
• W
ho creates and consumes information? Who has authority, and who
should subscribe?
• W
hat information processes will you need to assure in order to support
creation, management, publishing, archiving, retrieval and leveraging of
high-quality information across your organization?
Author and
maintain data
Information
Goverance Board
• Who in the business are impacted by and consume the EIM metrics?
INFORMATION LIFE CYCLE
Business
Executive-Level
Sponsor
Sets information
management policies
• W
hat technology infrastructure do you need to achieve your EIM goals?
How do you source this?
• H
ow does this fit into the organization’s overall enterprise information and
technology architecture?
• H
ow and when will you apply ICF principles to maximize technology and
information reuse, and improve information management agility?
© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.
Specialized Capabilities
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Framework
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Sources
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Manage Metadata
Common Capabilities
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Share
Image
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Video
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Mobile
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Engine
The Gartner Enterprise Information
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