.....................3 minutes....................................3 - 5 minutes................................5 – 50 minutes..........................50 minutes to 1 hour..........................(OPTIONAL).............
Issued Survey of
Feedback forms
Charge Slips
Payment Receipts
Present Laboratory
Request at Information
Desk
Billing and Cashier
Section
Laboratory Releasing
Section
Customers’ Feedback
and Suggestion
Section
Receptionist must
entertain patients’
questions and inquiries
Check laboratory
requests. Observe
complete data and
patient’s information.
Make charge slips.
Releasing of bar-coded
stickers and patient
preparation for sample
collection.
Compilation of all
printed and signed test
results.
Guiding clients in
answering survey
questions.
Computer with Internet
Access & Phone
Computer and Calculator
Barcode Scanner
Computer and Printer
Computer generated
questionnaires
Receiving and logging
of various laboratory
requests per section
Transport and receiving
of properly collected
and labelled specimens
to specific laboratory
sections. Sample testing
and specimen analysis.
Input complete patient
data and provide all
reliable test results.
Evaluate and Assess
customer service
satisfaction and
services ratings.
Regularly check
laboratory information
system per section.
Validation of test to
perform. Maintain QC
and QA of all test
reagents, machines and
equipment.
Maintain good and
secured laboratory
information system.
Validate, review and
record results before
saving.
Laboratory Official
Website
Laboratory Request
Form
Inquire thru phone call
or online
Respond to online and
on call questions and
inquires
Maintain good internet
connection, assure phone
lines readily available
Prepare and
implement attainable
action plans in order to
improve and develop
high quality services.