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ADM-201

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Administration
Essentials
for
New Admins
ADM-201 Exam….
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About the Salesforce
Administrator
Exam and Program
The Salesforce Administrator credential is designed for individuals who have experience
with
Salesforce and continuously look for ways to assist their companies in getting even more
from additional features and capabilities. The exam covers the breadth of applications, the
features
and functions available to an end user, and the configuration and management options avail
able to an administrator across the Sales, Service, and Collaboration Clouds.
There are two certifications within the Salesforce Certified Administrator program. The firs
t is the Salesforce Certified Administrator credential, which focuses on the features and
functionality used to maintain a Salesforce implementation.
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About the Exam…
 Read on for details about the Salesforce Administrator exam.
 Content: 60 multiple-choice/multiple-select questions
 Time allotted to complete the exam: 105 minutes
 Passing score: 65%
 Registration fee: USD 200 plus applicable taxes as required per local law
 Retake fee: USD 100 plus applicable taxes as required per local law
 Prerequisite: None required; course attendance highly recommended
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Exam Outline
The Salesforce Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A ca
ndidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of
the features/functions below.
 Organizational Setup: 3%
 User Setup: 6%
 Security and Access: 14%
 Standard and Custom Objects: 15%
 Sales and Marketing Applications: 10%
 Service and Support Applications: 12%
 Activity Management and Collaboration: 3%
 Data Management: 8%
 Analytics—Reports and Dashboards: 15%
 Workflow/Process Automation: 12%
 Desktop and Mobile Administration: 1%
 AppExchange: 1%

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