Letters
Letters
2 Kinds of Letters
• Business / Formal
• Friendly / Informal
Business/Formal Letters
• A business or formal letter should be written
in a tone that is slightly more formal than your
everyday language.
• Avoid the following:
• slang or jargon
• contractions such as I'm, can't, it's
• vague words such as good and nice.
• Be polite and respectful, even if you are
complaining.
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
Your address with
the date
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
• The recipients’ address.
• Include a name if it is available
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
Salutation
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
A note on salutations…
• Skip one line after the inside (their) address and then type the salutation.
• Your choice of salutation depends on whether or not you know the intended
recipient of the formal letter.
• The
most usual greeting is
punctuated with a comma.
Dear
followed by the person's name and
• If you don't know whether the person you are addressing is a man or a woman,
you may begin with Dear Sir or Madam, again followed by a comma.
• Ms. may be used if you don't know the marital status of a woman.
• If the person has a specific title such as Dr.
or
Professor., make sure that
you use it.
Dear Mr. Trunk,
Dear Mrs. Branch,
Dear Ms. Root,
Dear Dr.
A note on salutations…
•If the letter begins with Dear Madam, or Dear Sir,
it should end with Yours Faithfully,
•If the letter begins with somebody’s name, for example
Dear Mr. Robert,
it should end with Yours Sincerely,
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
1st paragraph
introduces
the topic or
purpose of
the letter
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
2nd
paragraph
gives all the
information
and details
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
3rd paragraph
usually asks
someone to do
something
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
Formal greeting
e.g.. Sincerely, or Faithfully
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Handwritten Signature
Mrs. Soha Zidan
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Mrs. Soha Zidan
Printed Name
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Mr. M. Leaf
Chief of Syrup Production
Old Sticky Pancake Company
456 Maple Lane
Forest, ON 7W8 9Y0
Dear Mr. Leaf,
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ----------------- ------ --- - - ---- ---------------- ------------- ----------- -------- ------ ------ ---- ------------------ --------- ---------- -------------------- ----------------- --------------- --------------- --------------- --------------------- --------------------------- ----------------- ------------------------ ------------------------------------------------ ----------- ------ --------- ------------------------------------------------------------- ----- -------- ------- - - - ---------- - -- -------------------- ------------ ------ ----- ------------- ----------- ------------ -------------- ----------------- ------------- ----------- ---------- ----------- ------------- ------------ ------------- ---------- ----------------- -Yours Sincerely,
Add a title if you have one: Dr., Prof.,
Rev., Const., Jdg. or Det.
Mrs. Soha Zidan
Printed Name
Formal Letter Phrases
•
•
•
•
•
•
I am writing to complaint …
I am writing to inform you that …
I am writing to tell you about …
You will be interested to know that …
I would like to confirm that…
It is not acceptable that…
Formal Letter Assignment
• Write a letter to the manager of a big store
where you bought an appliance that you
found not working. Make sure you tell what
your problem is, explain it, and tell clearly
how you want your problem to be solved.
Don’t forget to write your name and your
signature at the bottom of the letter.
Friendly / Informal Letter
• A friendly or informal letter should be written
in a casual tone. It is usually friendly and chatty.
• Avoid the following:
• Slang i.e. gonna, wanna, imma, cos
• Text message language: h8, 2mo, 4u, cya
• Being too casual or cheerful if passing on
bad news
• Add personal chit chat to sound genuine.
• Use abbreviations: I’m, won’t, we’ve
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
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Nicky
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
Your address
followed by the
date
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
Who are you writing
to?
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Nicky
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
1st line can be a casual question or excited statement
greeting.
-------------------------------- -----or
---------- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
1st paragraph:
Tell them why
you are
writing.
“Thank you.”
“Sorry to hear
that...”
“Good to see
you again.”
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
Add new
paragraphs for
a new event or
memory
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
Conclude with
a sincere
sentence:
“I promise to
write soon”
“Send my
regards”
“I miss you”
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
End with a personal greeting
30 Madison Avenue
Vanes Estate
New York
6229
4 July 2015
Dear Granny,
Hi! How are you?
-------------------------------- ----- ------ ----- ----------- -- ----- --------- ------------- ---------- ------------ -- ------- ------- ---------- ------------- ------- - ---- --- - - - ------------- ------ ------------- ---------- ---------- ------------ ----- -------------- ---- - ---------- --------- ------- --------------- ---------
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Nicky
Your name