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World Class Operations
1. What are the building blocks of World Class Operations? Explain with suitable
example.
2. Briefly explain the different types of quality with examples.
3. AL is an Indian automobile company headquartered in Chennai, India. Founded in
1948, it is the second largest commercial vehicle manufacturer in India, fourth largest
manufacturer of buses in the world and 10th largest manufacturer of trucks globally. It
has manufacturing plants in India and abroad. The company believes in producing
world class products wants to be competitive in the world market.
a. Think your-self as a consultant for the company. Briefly state how the company
should go for implementing TQM in its operations.
b. With reference to AL, explain how KANBAN can be implemented in the company.
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