International Journal of Mechanical Engineering and Technology (IJMET)
Volume 10, Issue 04, April 2019, pp. 50–61, Article ID: IJMET_10_04_004
Available online at http://www.iaeme.com/ijmet/issues.asp?JType=IJMET&VType=10&IType=4
ISSN Print: 0976-6340 and ISSN Online: 0976-6359
© IAEME Publication
Scopus Indexed
Desi Mega Paramita and Ahmad Nurul Fajar
Information Systems Management Department, BINUS Graduate Program-Master of
Information Systems Management, Bina Nusantara University Jakarta, Indonesia
Analysis of performance availability is very important to help improve network
performance. This is due to developing services to be used by customers. In
performance availability it is known that there are many problems that occur in each
event in the field. In achieving the optimal level in carrying out the implementation
and support processes of the performance management dashboard, an analysis is
needed to develop management and control in the networking division with the aim of
generating utilization in the implementation and support processes to align with the
business needs of PT ABC. The existing reference model is a reference model that
refers to the functional area of FCAPS. The FCAPS model consists of five functional
areas, including fault management, configuration management, accounting
management, performance management, and security management. In general,
companies have implemented FCAPS on failure issues and configurations (fault and
configuration). Security / security has relied on other tools that are not integrated in
the FCAPS model as a whole. The basic principle is, even though there are five
elements from FCAPS, one element can influence the success of other elements.
Key words: Performance, FCAPS, Network.
Cite this Article: Desi Mega Paramita and Ahmad Nurul Fajar, Biomass-Based
Analysis of Network Performance Management Dashboard, International Journal of
Mechanical Engineering and Technology 10(4), 2019, pp. 50–61.
Current developments make technology develop rapidly. Telecommunications signals are not
always good. But often many problems occur in the networking section. Problems that occur
in the networking section include power, transmission, theft, BTS hardware and BTS
BTS (Base Transceiver Station) has the function of a radio interface between mobile
phones and cellular telecommunications networks. Technology in telecommunications has
evolved from 1G to 4G or commonly referred to as LTE. The development of this technology
indirectly presses mobile phone operators and operator users to keep up with the technological
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PT. ABC stands as the first telecommunications company with foreign investment (PMA)
in Indonesia, which provides telecommunications services both nationally and internationally
through international satellite. PT ABC developed as the first international
telecommunications company bought and owned by the Indonesian government 100%.
Analysis of performance availability is very important to help improve network performance.
This is due to developing services to be used by customers. In performance availability it is
known that there are many problems that occur in each event in the field. Communication
system in GSM (Global System for Mobile), BTS is the main point of the cells at each site.
BTS is a transmitter and receiver that directly handles the access of the transmission route that
is connected to the mobile station via the air interface. Therefore, BTS needs to maintain and
replace the device if it is past the date of use in order to avoid interconnected device
problems. Analysis is also needed to monitor the BTS system in order to maximize BTS
performance. On the monitoring Dashboard that has been made can help carry out the
procurement of goods, facilitate the decision-making system. From the system, decisionmaking for management results in root causes that occur for management.
Figure 1. Trendline network performance management dashboard
In order for PT ABC to achieve an optimal level in carrying out the implementation and
support processes of the performance management dashboard, an analysis is needed to
develop management and control in the networking division with the aim of generating
utilization in the implementation and support processes to align with existing business needs.
One framework that can be used to carry out an analysis is ISO (International Standard
Organization). ISO has a large contribution in terms of network standardization. ISO has a
standard network management model that fulfills its five main functions, namely Fault,
Configuration, Accounting, Performance, Security, which is usually abbreviated as FCAPS
which should be owned by the Network Management System. Performance management also
measures network performance aspects such as network throughput, user response time, and
channel usage so that network work can be adjusted to acceptable levels.
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Analysis of Network Performance Management Dashboard
2.1. ISO Network Management Processes
Network management methodology that brings together network maintenance activities. The
network management model of the International Organization for Standardization (ISO)
defines five functional areas of network management. This document covers all functional
fields. The overall aim of this document is to provide practical recommendations in each
functional area to improve the overall effectiveness of current management tools and
practices. It also provides design guidelines for implementing network management tools and
technologies in the future.
FCAPS: namely the International Organization for Standardization (ISO) TMN model and
framework for network management. The FCAPS model, was inaugurated at the international
telecommunications union in 1977, which has served for almost a decade to summarize and
simplify the main concepts of Infrastructure Network Management arrangements. FCAPS
includes Fault Management, Configuration Management, Accounting Management,
Performance Management, Security Management.
Figure 2. Interaction of the FCAPS functions (Cisco, 2007)
2.2. Fault Management
Fault Management is a life cycle that focuses on identifying problems through continuous
monitoring of the entire network, correlating fault data and isolating problems to the source.
The function of fault management is to provide facilities that allow network
administrators to find faults on managed devices, networks, and network operations, so that
they can immediately determine the cause and can immediately take corrective action. Fault
Management has a mechanism for reporting errors, recording error reports, making diagnoses,
and correcting errors (made possible automatically).
2.3. Configuration Management
Configuration management includes actual management of configuration management, the
configuration change control process, which is included for commissioning and
decommissioning network devices, configuring backup and restore, and overall workflow
management for tracking and recording changes in configurable devices. The configuration
management function monitors network configuration information so that the impact of
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Desi Mega Paramita and Ahmad Nurul Fajar
certain hardware or software can be managed properly. This can be done with the ability to
initialize, reconfigure, operate, and turn off the managed device.
The more network devices used, it is very important to be able to accurately identify the
location of network devices. This location information must provide a detailed description
which means they are assigned to send resources when network problems occur. To speed up
resolution if network problems occur, make sure to have available contact information from
the person or department in charge of the device.
2.4. Accounting Management
Accounting Management includes methods for tracking using statistics and costs associated
with time and services provided with other network devices and sources. Accounting
information for example, such as the utilization and use of device resources used to achieve
the objectives requested from the Service Level Aggrement requested by ensuring that this
has been agreed upon, can be provided. The function of accounting management is to measure
network utilization of certain users or groups to produce billing information (billing), manage
users or groups, and help maintain network performance at a certain acceptable level.
Network accounting management also tracks and records the utilization of network
resources, so that the cost of each user, department, or business unit can be identified. This
management can also use the administration approach, namely to manage user access rights,
authority, synchronization and operations.
2.5. Performance Management
Performance Management includes tracking systems and network statistics using the Network
Management System (NMS). Data collected includes link utilization, errors, response times
and availability information. The data can be used to improve performance for critical traffic,
such as Voice over IP (VoIP), for example by implementing or adjusting Quality of Service
(QoS), which is the solution to making efficient use for users who use limited bandwidth. In
addition, it can also be used to monitor performance management which can be used to
establish thresholds and identify network trends, all of which provide values for data for
prolonged planning. The function of performance management is measuring various aspects
of network performance including the collection and analysis of system statistical data so that
it can be managed and maintained at a certain acceptable level. For this reason, performance
management has the ability to obtain utilization and error rates from network devices, and
maintain performance at a certain level by ensuring the device has sufficient capacity.
Service Level Agreement (SLA) is a written agreement between service providers and
their customers on the expected level of network service performance. SLA consists of
metrics agreed upon between the provider and the customer. The values set for metrics must
be realistic, meaningful, and measurable for both parties. Various interface statistics can be
collected from network devices to measure performance levels. This statistic can be included
as a metric in the SLA. Statistics such as drops in the input queue, output queue drops, and
neglected packages are useful for diagnosing performance related problems.
2.6. Security Management
Security Management handles access rights including authentication and authorization, data
privacy and auditing security violations. From the perspective of network administration,
security management is related to controlling access using network devices. For example in
AAA security devices (Authentication Authorization and Accounting). Security management
includes interating firewalls and other security devices such as the Intrusion Prevention
System (IPS) in the network to protect devices from viruses, worms and malicious types of
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Analysis of Network Performance Management Dashboard
traffic. The function of security management is to regulate access to network resources so that
information cannot be obtained without permission. This is done by limiting access to
network resources, and giving notice of attempted violations and security violations.
2.7. Previous Research
In 2014, research on network performance analysis by knowing the factors that influence the
BTS network and knowing how much fuel costs, maintenance and expenses are spent on the
use of power systems using the field observation method.
Other research on the application of the need for Quality of Service (QoS) which has an
influence on the development between public bureau network operators and the internet
community which has a focus on in-service methods and statistical models for monitoring and
estimating short-term parameters in the cell loss process.
Other research on the application of contributions to the role of networks in health care
companies which measures performance and management of public services and network
research in public administration and public management and serves as a strong theoretical
basis for empirical research.
Other research on applies Business Intelligence that is able to be applied to the monitoring
dashboards of student and graduate performance which is made using the Scrum method as a
function for student and graduate competency management.
In 2011, research on the identification of grid application networks and grid technology
which contributes solicitation to awareness scheduling networks. And mengatasisol now now,
the forms of problems needed to create efficient networks, and serve and consider aspects that
meet the requirements.
In 2008, research on the application of large corporate networks to provide capacity and
performance management by who use the NECTEC system which shows that the NMM OSI
substantially meets the requirements of the network management system.
The company PT ABC is a telecommunications company that provides telecommunications
services and networks in Indonesia.
In general, the research methodology used in writing this research is as follows:
1. Formulate research problems based on the reality faced by the PT ABC
2. Conduct a literature study by gathering and reading various supporting documents,
theories, and guidelines for frameworks commonly used in IT governance.
3. Placing a problem that is in accordance with FCAPS, taking data and evaluating the
process chosen.
4. Conduct an analysis of the data obtained.
5. Measuring network management in accordance with the FCAPS framework.
6. Conduct report writing, make conclusions and recommendations (suggestions).
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3.1. Mind Map
Figure 3. Mind Map
His research framework includes:
1. Field observation
At this stage data collection is carried out by observing and recording visually and
interpreting observations in the field in the form of notes so that the data is valid. This stage is
used to see and observe directly the conditions in the field so that you can get a broader
picture of the problem being studied.
2. Mapping problems into the FCAPS framework process
At this stage a mapping of the problems obtained into the FCAPS process was carried out.
The problem presented is the problem related to the network performance management
dashboard at PT ABC. The benefits obtained at this stage are FCAPS processes that are
relevant to current problems.
3. Data Collection
At this stage data collection is related to the process of the results of mapping to FCAPS. This
stage will be explained in the method of data collection.
4. Analyze the collected data
At this stage, he analyzes the data relating the problem under study. Data obtained from
analysis of this data is used as supporting data obtained through observation and interviews.
In this study the author will conduct interviews with Network Managers, B2B Managers,
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Maintenance and Access Managers and staff responsible for network performance at PT
5. Measurement of network performance management dashboards with the FCAPS
Assessment or measurement of processes at FCAPS is stated in the level of the category
network performance management dashboard from the FCAPS framework. The method used
to measure network performance management dashboard processes uses Fault Management,
Configuration Management, Accounting Management, Performance Management, Security
Management. The results of this stage are in the current level of the category of FCAPS
process management dashboard network categories.
6. Measurement of FCAPS process level targets
At this stage the FCAPS network performance management dashboard (Fault Management,
Configuration Management, Accounting Management, Performance Management, Security
Management) measurements are carried out with framework analysis. The results of this stage
are the current FCAPS process network performance.
7. GAP analysis and improvement priorities
After analyzing network performance, the current process is to determine the network
performance that is expected and wants to be achieved. So, at this stage it is done by using a
gap analysis of PT ABC's performance management dashboard network.
8. Repair recommendations
The processes that have been submitted in the activity are adjusted to the standards set by the
company which to have the objectives of each company. These recommendations are needed
in the improvement of the development of the network performance management dashboard,
which is suggested by the author in making improvements.
In this data collection method, the author will do 2 ways, namely by observation, and
interviews. The facts collected in these ways are expected to be adequate as input material is
collected and subsequently analyzed.
In determining conclusions in this study using a deductive approach, namely the
determination of conclusions from general facts to be specific or specific. This research began
with an understanding of the FCAPS framework. Then from that understanding, the
determination of capability levels and recommendations was carried out in evaluating the
implementation and support of theapplication.
In this study conducted at the company PT. ABC in the Technical Network Operation
Department. The Technical Network Operation Department is responsible for network
performance that occurs in the field both the performance of the previous year and the
performance that will occur. Network performance in the data is the result of the achievement
of a maintenance service team that performs maintenance both preventive maintenance,
repair, replacement, installation or installation. Network performance as a research subject is
one of the important objects to meet the needs in the field and the achievement of a
maintenance service team in the network performance department in carrying out the
company's business processes. In addition, the maintenance service team is also responsible
for the supervision carried out by the vendor and the maintenance system.
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This company has a management that is led by the General Manager of the Network
Operation Region with the assistance of the Network Manager and staff, B2B Manager,
Maintenance and Access Manager in managing network operation management. The
Operation Region Head Director of the Network has a very large role and responsibility in
each region.
At this stage explain the business processes that are running at PT. ABC starts with
Network Strategy & Solution, Network Design & Deployment. On Network Strategy &
Solution and Network Design & Deployment related to the strategy and process of lifecycle
management, including:
1. Service Development Management that has direction in planning, development and service
in the area to be operated.
2. Establish the main steps in policy, company goals and all operational activities related to
Networking, as well as continuity of company activities.
3. Establish the quality and synergy of the planning and implementation of the policies and
operational strategies of the Operating Business unit.
4. Integrate on managing infrastructure and services, which are managed in a single focus and
integrated management manner.
4.1. Business Process Result
In the business process, there are results in the form of a dashboard performance management
at PT ABC as follows:
The results after performing a predetermined task, are checked, does the value of the
performance rise? If not, then the SOV team must implement a process to improve
performance, and a reassessment is carried out whether the performance value is up? If so,
then an introduction to performance and developing results from performance is carried out.
And the results in the form of managed performance and performance results are sent to
employees and to the manager.
Interview with maintenance manager and access, B2B manager and network manager PT.
ABC. Maintenance and access manager, B2B manager, and network manager PT. ABC is a
very precise and accurate source of information in conducting research on job desks, business
processes and constraints. Details of the type of job desk, business processes and constraints
are supporting facilities made by the company. The author made a direct visit to the site to
conduct a location survey of each BTS to determine the location distance between each site to
the site that was used as the research point.
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Figure 4 Network Performance Management Dashboard Process
At the FCAPS process, a determination process in the management of information
systems is carried out on the network performance management dashboard, which first
determines the processes that need to be measured by the FCAPS model. Network
Management Function within the FCAPS framework has determined the category model in
determining the process to be selected. The process stages are as follows:
- Make a mapping of service detection & restoration processes on fault management models.
- Make a mapping of the configuration process in the network in the configuration
management model.
- Make a mapping of the administrative costs involved in network development and allocation
of costs to the accounting management model.
- Make a mapping of the process of managing the entire network performance in the
performance management model.
- Make a mapping of the process of handling security in the network in the security
management model.
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Desi Mega Paramita and Ahmad Nurul Fajar
Fault Management is a function used in performing detection, isolation and fault
correction on the network. A strategy that focuses on network monitoring where network
monitoring is carried out, including alarm management and functions in performing a more
sophisticated alarm process in diagnosing an error. On fault management this is also done by
giving a signal or alarm what is happening on the network, for example the RF module
problem, or the network link has been terminated. A history alarm can help network
administrators to resolve and determine a root cause that occurs in a network anomaly. Which
processing and analysis causes the root of the problem and problem solving to predict errors
so the network can improve. This is done by monitoring networks that are abnormal
(abnormal). When a fault occurs, part of the network will make a warning or notification to
the network operator. Therefore maintenance of records in alarm history is done. In addition
to recording the ticket for testing, the ticket is related to the customer.
In network planning related to functions related to what is needed in increasing capacity.
The aim is to evaluate the alternatives being planned which provisioning function will be
carried out. Alternative planning that is designed to be filled with parameters in the
provisioning function so that it is directed towards applicants in planning is not to lose the
quality of service. In the system do tracking devices such as on a router device that provides a
network so that the device is not removed from the place of installation, do damage and move
to another place in the network.
Accounting management is included in carrying out a track on activities and informing
users and authorities relevant to the use of resources and related costs that have been used. If
there is limited resources, it is necessary to limit costs or reduce costs for resources.
Accounting management which makes it possible to check distribution resources across the
entire network. This means that the efficiency of the system is applied by measuring the
utilization and activity on the network.
Performance Management, which this management functions as a form of analysis of the
performance of a device both in terms of physical and logical, namely lan / wan link. The goal
is to optimize the Quality of Service (QoS) process which processes the performance by
detecting performance on the network. Network performance includes throughput, network
response time, packet loss level, availability of percentage, error rate, traffic volume, network
availability, network delay, and so on. In collecting data and analyzing data, network work
can be monitored. Monitoring can be done at real time. The data can be seen and maintained
to log the history of the state of the system, the data can determine the performance system
during natural conditions and artificial conditions. The operating system can be changed mode
with the aim of performance management activities. Performance Management is also related
to the SLA (Service Level Agreement) which is a system between telecommunication
companies and customers that guarantees good network quality.
Data is given the level of security of users that can only be accessed by certain people,
with limited access as well. A network must be protected against hackers, unauthorized users,
and physical or electronic sabotage. On security management which has multi-service
provision, high level of security in defense in controlling access and utilization of services,
safeguarding data on privacy, data confidentiality and information integrity. In a
telecommunications company system, Security Management has the ability to channel the
level and services that are implemented or include the security needed to protect services. In
the telecommunications company system must be carried out selectively in terms of services
where there will be filtering of access rights.
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Figure 5. Work Flow Performance
In managing the network, there are at least 3 stakeholders needed to analyze root cause
networks. The three stakeholders are the Network team, Maintenance & Access team, B2B
team. The analysis results can improve network service performance by implementing the
FCAPS framework (Fault Management, Configuration Management, Accounting
Management, Performance Management, Security Management) :
- Fault Management to reduce downtime, and streamline time in checking to make a search for
the cause of the problem (troubleshooting).
- Configuration Management to control network parameters and assist in network monitoring.
- Accounting Management to manage resource utilization, cost efficiency in making network
- Performance Management can predict network performance on services. This is done by
making a project preventive maintenance to avoid interference that would occur. The purpose
of preventive maintenance is to prevent events that will occur in the future.
- Security Management to make the network safer, so as to avoid threats that can disrupt
network performance
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Desi Mega Paramita and Ahmad Nurul Fajar
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C. Nuangjamnong, S. P. (2008). The OSI Network Management Model - Capacity and
performance management. ECU Publications Pre. 2011, 1266-1270.
Chompu Nuangjamnong, S. P. (2008). The OSI Network Management Model - Capacity
and performance management. Edith Cowan University Research Online, 1-6.
Cisco Systems, "Capacity and Performance Management," October 2005. [Online].
Kiss, N. T. (2014). Improving network performance in the health care system: a networkbased analysis of the Hungarian health care services. Corvinus University of Budapest
Ph.D. Programme in Business Administration, 1-151.
Fanny Fathya Nurul Fatimah, M. A. (2014). Penerapan Business Intelligence pada
Aplikasi Dashboard Monitoring Performansi Mahasiswa dan Lulusan berdasarkan Standar
3 BAN-PT Program Studi Sarjana menggunakan Metode SCRUM. Jurnal Rekayasa
Sistem & Industri Volume 1, Nomor 1, Juli 2014, 144-151.
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