Zimbake United International University School of Business & Economics BBA Program, summer 2016 Course Title: Introduction to Business Course Code: BUS-1102 Assignment on Business Plan Submitted To: Mah United International University Submitted By: Names: Md. Adib Adnan (ID: 111161073) (Serial: 09) Section: NE Department: BBA Deadline: 23/08/2016 1 Zimbake Business plan on Zimbake Pastry & Bakery Shop 2 Zimbake Table of Contents 1.0 Executive Summary 1.1 Introduction 1.2 Objectives 1.3 Mission 1.4 Keys to success 1.5 Company Information 2.0 SWOT Analysis 3.0 Company Summary 3.1 Company Ownership 3.2 Company Locations and Facilities 4.0 Products and Services 4.1 Product and Service Description 4.2 Competitive Comparison 4.3 Technology 4.4 Future Products and Services 5.0 Market Analysis Summary 5.1 Market Segmentation 5.2 Target Marketing 5.2.1 Target Market Segment Strategy 5.2.2 Market Needs 5.2.3 Market Trends 5.3 Industry Analysis 5.3.1 Industry Participants 5.3.2 Competition Patterns 5.4 Macro environment analysis 5.5 Positioning: ''Eat For Your Satiety'' 5.6 Action Programs 5.7 Promotion 3 Zimbake 6.0 Management Summary 6.1 Organizational Structure 6.2 Management Team 7.0 Financial Plan 7.1 Capital source 7.2 Important Assumptions 7.3 Break Even Analysis 7.4 Projected Profit and Loss 7.5 Risks & Sensitivity 7.6 Budget & Forecast 1.0 Executive Summary 4 Zimbake 1.1 Introduction: “Zimbake” is a start-up pastry and bakery shop which will be located at dhanmondi 15/A. “Zimbake” expects to catch the interest of a regular loyal customer base with its broad variety of beverages, bakery and pastry products. The company plans to build a strong market position in the town, due to the partners' industry experience and mild competitive climate in the area. Zimbake aims to offer its products at a competitive price to meet the demand of the middle-to higher-income local market area residents. “Zimbake” will hold true to its vision of being a trustable bakery with the best service of its kind in order to become a favorite spot for dwellers of dhanmondi. Not to mention dhanmondi is an optimal location for launching a new classy bakery & pastry shop. “Zimbake” also hopes to become a destination for people of all ages besides the dwellers of dhanmondi. We plan to manipulate our location in the Business Improvement District to our utmost advantage. By creating a new niche in the bakery industry, “Zimbake” will increase sales by more than 200000tk over three years while maintaining a gross margin of 80%. Through a philosophy of "nothing but the best" regarding both product and service, “Zimbake” will establish itself as an exceptional dessert bar in dhanmondi. We also will gain a competitive advantage in take out and catered desserts. This plan outlines our company concept, philosophy and forecasted financials. “Zimabke” bakery hopes to find seed money of 500000tk to launch our business in September of this year. 5 Zimbake 1.2 Objectives 1. Attain sales of 150000tk in the first year. 2. Increase second year sales by 50% and third year by 30%. 3. Expand to two stores by the third year of business. 1.3 Missions “Zimbake” is a hospitality company dedicated to providing high-quality bakery & pastries in a comfortable atmosphere for clients who seek a fun "gourmet" experience outside restaurants. We intend to make enough profit to generate a fair return for our investors and to finance continued growth and development in quality products. We also maintain a friendly, fair, and creative work environment, which respects diversity, new ideas, and hard work. In addition to providing vocational training to our staff (baking, customer, service, book-keeping, IT, management skills), we support and develop our team by encouraging personal growth. “Zimbake” is committed to fostering an environment, which nurtures valuable life skills in order to empower each individual with a stronger sense of independence, confidence and greater opportunities for now and the future. In developing countries, people with disabilities are typically among the poorest of the poor with limited opportunity to fully participate in society. “Zimbake” will co-operate with other non-profit organizations to encourage other businesses to provide employment to people with disabilities thereby facilitating their integration into society and improving their life in general. The team at “Zimbake” & bakery shop aims to provide you with the most delicious, high quality gourmet bread, donuts, cakes and sandwiches. Your support of our business is a direct contribution to the development of opportunities for young persons with disabilities. Our vision is a socially responsible business that provides excellent service with inclusive employment. 6 Zimbake Our mission is to be a shining example of a sustainable social enterprise by consistently providing high quality food to customers whilst still delivering on our social responsible mission. We wish to prove the business community that our model of social enterprise is viable and successful. We pursue to be one of the pioneers and living examples of this model in Vietnam. 1.4 Keys to Success Dedication to the finest quality ingredients and "make it happen no matter what" customer service. Ongoing employee education and recognition programs. Give back to the community. 1.5 Company Information: Brand name: ZIMBAKE Tag line: Bite & Experience Location: Dhanmondi 9A. Missions & Motto: Company Objective: a. Achieve Customers Loyalty b. Capture Value & Maximum Market Share. c. Establishment in Selected Market d. Build Strong Relation with customer Company Motto: To serve the best quality Other Information: 7 Zimbake Life Cycle Stage: Introduction Phase. Budget: BDT 3000000 Target Market: a. Foodies & Skeptical Buyers b. Little Angels (age <13) c. Corporate people Expected Break-Even Point Time: January 2017 8 Zimbake 2.0 SWOT Analysis : It is a strategic planning method used to evaluate the strengths, weakness, opportunities, and threats involved in a project and business. Zimbake’s Swot analysis is given below. Strengths: Weaknesses: Effective work force New in the market Reasonable prices More competitors Location Limited customers New marketing strategies Limited supply of products Services like home delivery, online Small menu booking Opportunities: Threats: Introducing different and new Severe competition in the business Economic crisis varieties of cakes High quality product in reasonable Political issues Cost control(ingredients & prices Now customers are looking for new packaging) Experience of competitors in the taste Technological advances market and best advertisement strategies 9 Zimbake 3.0 Company Summary 3.1 Company Ownership Zimbake pastry & bakery shop is a partnership business. The following members are the partners & founders of Zimbake. 1. Md. Adib Adnan 2. Sadman Sharar 3. Tasnia Khan Mumu 4. Tanjina Alam 3.2 Company locations & Facilities Zimbake pastry & bakery shop will be located at “Dhanmondi”. The place has been selected for a certain reasons, which are the following ---Our selected place is “Dhanmondi” because1. Its suitable area for targeted customer 2. There are many educational institutions 3. Has reputation for having restaurants 4. Suitable place for business development 5. Good security system When the business expands we will think of setting new branches at Mohhamadpur & Khilgaon. The idea behind starting a pastry & baker shop came from three friends Md. Adib Adnan, Sadman Sharar, Tanjina Alam, Tasnia Khan Mumu. All of them have a good market, financial, management experience as they were previously engaged with several businesses & on average they have a job experience of about ten years. Before thinking any further about starting the business a thorough analysis of conditions in this industry, they are convinced that there is a great opportunity for a business of this type. 10 Zimbake The customers of business like this nature are all ages of people - children, young and adults. But we are mainly focusing on children & young people. We will also work on order by providing foods in seminars, parties etc. by which we will expect a good amount of revenue. Zimbake will mainly put all of its efforts in food quality & environment. To ensure the healthiness of its customers. It will have items like several types of pastries, donuts, puddings & drinks. Moreover if we talk about the industry there is only a few pastry & bakery shops in Bangladesh. The number of pastry & bakery shops of our class in the market are only nineteen in Dhaka. Because of that there is no need to highlight the fact that the competition is not very high. However there are several advantages which relies with our unique promotional activity & advertisements such as food presentation concept, the interior design of the shop and the environment, reasonable along with good quality food, location, home delivery, online booking & also by giving efforts to maintain sensitivity to special diets. 11 Zimbake 4.0 Products & Services 4.1 Product & service description: The list below describes what type of services will “Zimbake” provide. Cakes: 1. Zimbake’s special cake (Toffee crunch cake)………………………1050 2. Chocolate marble cake…….…………..950 3. Candy cake………………………..………….900 4. Black forest cake…………………………..650 5. White forest cake………………………….600 Pastries: 1. Zimbake’s special pastry (Chocolate popcorn pastry)………………..120 2. Ice-cream pastry…………………………….95 3. Kiwi pastry……………………………………..90 4. Chocolate cheese pastry………………..70 Donuts: 1. Toffee apple donut……………………….90 2. Nutella donut……………………………….80 3. Cream donut………………………………..60 Brownies: 1. Cheesecake brownies…………………………………70 2. Hazelnut Brownies………………… 65 3. Mocha brownies………………….…60 12 Zimbake Pudding…………………………………45 Drinks: 1.Coffee cappuccino………………..100 2.Sunny dale……………………………..65 3.Hot chocolate…….…………………..60 4.Blizzard...........………………………..55 5.Cold coffee……..………………………40 Cookie Trays: We will provide cookie for especial occasion. “Zimbake” will offer a variety of delicious cookie trays that will be baked fresh daily. We will customize your cookie tray to include all of your favorite treats. Cookie trays will cost 100. Breads: “Zimbake” will also offer a wide variety of home-baked loaves of bread. We make a wide variety of delicious flavors that are all baked fresh, daily. If anyone needs a specific flavor that they don’t see, our full service bakery will custom make any loaf of bread. Breads will cost tk 100 & the custom made breads will cost 150 for the large size. 4.2 Competitive comparison: Our competitive edge is our unique niche in an old market. We are offering the customers a completely new experience and far higher quality product. Nowhere else will they find a trained & expert cook of whom customers will also get expert suggestions for food items in occasion. And these expert suggestions are completely free. Best quality pastry & bakery products within decent price range along with a rich menu will encourage the customers to use our service & buy our products over & over again. 13 Zimbake 4.3 Technology: “Zimbake” will have its website along with its facebok page. Customers will be able to use the website to order whenever someone gives a check in at “Zimbake” they will get 10% discount at the time of buying their products. Analytics and reporting will be done through a computer which will make us aware of which product has more demand & which products need to be eliminated. For bakery we are going to use all the state of the art cooking devices to ensure the best quality products. 4.4 Future Products and Services: We are planning on introducing new menu items as time and profitability permit. We will bring items like tart, ice-cream & sorbet, raclette. In order to grab the grip of the market, we will devote time to evaluate the market to figure out needs & wants of the customers. One of the major facility we have is trained & expert cook of whom customers will also get expert suggestions for food items in occasion. And these expert suggestions are completely free. Best quality pastry & bakery products within decent price range along with a rich menu will encourage the customers to use our service & buy our products over & over again. For advertising we will use local newspaper, social media, billboards & Leaflets at suitable place. We are not expecting growth for the first year as it will be a brand new business. But through the power of mouth, advertising & because of our service quality our sale will increase. We are expecting to receive triple the amount of profit within five years. 14 Zimbake Future Items Tart Ice cream & sorbet Raclette 15 Zimbake 5.0 Market Analysis Summary 5.1 Market Segmentation: “Market Segmentation: Dividing a market into similar segments with distinct needs, characteristics or behavior that might require separate marketing strategies or mixes.” - Kotler 13th edition. Our market is divided into four different psychographics: Little Angles, foodies & skeptical buyers, corporate people & senior citizens who shares similar behavior patterns and reasons for patronizing “Zimbake”. - Little angles are mainly kids who are below the age of 13 who are mainly influenced by their mother to buy products from bakery shop. For them we will arrange - Foodie are just that - people with a particular interest in food; a gourmet. Skeptical buyers also fall under the category of the foodies as they are judgmental about the food quality most of the time. These type of buyers mainly seek a good environment to hang out with friends & celebrates Birthday, anniversary, graduation, Valentine’s Day, etc. So they are a very well target for our business. - Corporate people mainly looks for the quality & the service. They mainly look forward to make their holidays especial through desert & want a good quality breakfast. We believe our fresh made bread & deserts are going to serve their purpose well. - Senior citizens are the people who are above the age of 50. These people mainly seek nutrition & healthy food. Because of their age we will make sugar free bakery & pastry items for them. We believe “Zimbake” will be a very successful business by serving the senior citizens their needs & wants when it comes to good quality bakery & pastry items. 16 Zimbake The pie chart below represents the value of a good quality pastry & bakery shop to the four category of customers. A successful segmentation of market is required to essentially serve our targeted customers better. Through our research we have found that out the following data about the customers & their buying behavior tabulated below: Segments Little Angels Foodies & Skeptical Buyers Corporate Senior Citizens people Age Group Benefit Sought Age<13 Taste & Attraction 13-26 27-50 Reasonable price &quality Quality Age>50 & Health service favorable quality Price Range N/A 250-350 400 & above 17 200-500 & Zimbake Preferences Kids-zone, attractive Taste, design & color price, environment, Quality quality & Health service conscious Medium Comparatively & discounts Involvement High High low Influencer Mother Friends Self Family Buying Behavior Regularly Regularly Holidays & Own sweet will Occasions 5.2 Target Marketing: Targeted Segments: 1. Foodies & skeptical buyers 2. Little angles 3. Corporate people In present, children, young and adults are attracted to fast food. They go to different restaurants to taste different kinds of food. So, we are planning to establish a pastry shop in a commercial area where there are schools, colleges, universities and offices and from where we can get these 3 types of consumer. 5.2.1 Target Market Segment Strategy: “Zimbake” will cater to people who want to have their breakfast or just want to spend some free time with their friends in a relaxing atmosphere. Such customers vary in age, although our location close to the university campuses & corporate offices it means that most of our clientele will be students and employees. Our market research shows that these are discerning customers that gravitate towards better tasting sweet items along with a good hot beverage. Furthermore pastry shops & bakery are now being considered as a convenient studying or meeting location, where they can read or meet with peers without the necessity to pay cover charges. For us, this will provide a unique possibility for building a loyal client base. 18 Zimbake 5.2.2 Market Needs: General trend toward quality among Bangladeshi consumers definitely plays an important role in the recent growth in gourmet coffee. Additionally, such factors as desire for small indulgencies, for something more exotic and unique, provide a good selling opportunity for coffee bars. 5.2.3 Market Trends It is common trend in the bakery and confectionery industry to find bakers trying to outsmart one another. No doubt, those in the bakery & pastry industry are known to be extremely creative which is why they could come up with cakes & other bakery items in different designs, different variants, different themes, different flavors and of course different packaging just to appeal to their target market. Another trend is that some bakery & pastry shops have gone beyond only selling their products in their stores to taking it out to people in parks, sport centers and public places through vans and mobile food trucks. 5.3 Industry Analysis: Bakery & pastry industry has shown a steady growth rate in Bangladesh over the last decade. The retail bakery industry is flourishing in every city of Bangladesh. The local climate, with a hot season is very conducive for the consumption of cold sweet beverages & baked items. At the same time, the winter season drives people into cafes & bakery shops to order hot beverages. Its discerning consumers are in favor of well-prepared & varieties of baked items & pastries along with beverages, which they can consume in a relaxing environment. 5.3.1 Industry Participants Below are the competitors or participants in pasty & bakery shop industry with whom our competition is going to take place. 19 Zimbake 20 Zimbake Bakery Well food Mr. Baker Coopers Baker's Bay Tasty Treat <18 <20 <30 <22 <15 Not good Good Good Not good 120-1800 200-3000 150-2200 90-1200 Name Product range Environment Good Price 150-2000 5.3.2 Competition Patterns Competition in Dhaka is mediocre in terms of bakery & pastry shop and does not provide the same quality and good service that Cooper’s & Baker’s Bay does. The local customers are looking for a high quality product in a relaxing atmosphere, where they can meet friends and refer family to. The problems with high quality & good end bakery shops is that the price is too much for the service they provide. This is where “Zimbake” will have an advantage in catching the market. 5.4 Macro environment analysis: A macro environment is the condition that exists in the economy as a whole, rather than in a particular sector or region like political, economic, social & technological influence on business. Political Favorable tax policies, favorable government policies, relative stability, proper laws and legal frameworks Economic Interest and inflation rate, Investment opportunity, GDP growth, Purchasing Power Parity Social Unemployment , improving education system, awareness increment, Consumer opinion , Demographic factors, Purchasing Habits Technological Innovation, Connectivity, Efficiency, Less time and cost consuming process, digital marketing. 21 Zimbake 5.5 Positioning: ''Eat For Your Satiety'' Product positioning is an important element of marketing plan and we are certain about it. Foodies who love to experience tasty and healthy foods 'Zimbake' is a perfect place from them. 'Eat for your satiety' by this statement we will be able to convey our concept to our customers. Foods has the power to communicate with customers, that's why we will give our maximum efforts to make good products. After visiting our shop they will be able to understand the value of our commitment where they will be provided with tasty and healthy foods. 5.6 Action Programs: Action: Objectives & Procedures Departments Market research & business Find out the potential market Research & Development, analysis segments, ongoing trends and Finance & Accounting, business opportunities. Sales and Marketing Investments in/for the company. Finance & Accounting, Making partnerships. Human Resource & Financing & partnerships Management, Public Relations Purchase and manufacturing Buying raw materials and Finance & Accounting, equipment. Sales and Marketing, Manufacturing products and Production packaging process. Product development Producing new products and Research & Development, improving old ones Sales and Marketing Production 22 Zimbake Promotion Promoting our range of products Sales and Marketing through various media Public Relations Research & Development Taking customer feedbacks and Launching Integrated company Research & Development suggestions website. Using SEOs (Search Public Relations, Engine Optimization), texts and/or Sales and Marketing call from toll-free phone numbers Production 5.7 Promotion: Advertisement Public Relation Leaflets at suitable place Booths at University.& Schools Billboards Review in magazines Newspaper Advertisement Facebook & twitter page management Advertisement through social media Inauguration Ceremony with like Facebook, twitter etc. Celebrities YouTube Channel Review of critics Direct Marketing Sales & Promotion Offers and instant sales Occasional Offer & sales Happy hours Event hosting Desert hours Sales booth in institutions Special offers 23 Zimbake 6.0 Management Summary: 6.1 Organizational Structure: Md. Adnan adib Owner Sadman Sharar Tasnia Khan Mumu Financial Accountant Tanjina Alam Manager Zimbake pastry & bakery shop will be a partnership business between four partners. Adnan is the entrepreneur of this business as well as general partner. He will bear unlimited liability for the debts of the business. He will be authorized to act & to make binding decisions for the business. Sadman Sharar, Tasnia Khan Mumu & Tanina Alam are the limited partners of the business who will not bear any type of liability without loss only up to the amount of their invested capital. There is a plan for continuation of the business if one person is lost, the general partner will bear the business with the other partner. As Adnan, Sadman, Mumu & Tanjina Alam are the executives of this business, they will perform to make decision and internal activities. Adnan as CEO, he will make plan, make every decision properly and control the entire business. Sadman & Mumu will assign employees to carry out the tasks. Sadman will operate the employees as a leader towards accomplishing objectives. Mumu will control the financial sector. Tanjina Alam will control the production. She will ensure that 24 Zimbake over production is not occurring & take decisions related to production & inform other partners about it. 6.2 The Management Team Md. Adib Adnan: Adnan is currently completing his under graduation program in UIU on Bachelor of Business Administration. About three years ago he joined a partnership business as a limited partner & it turned out well. Moreover his experience includes 2 years of increasing responsibilities in purchasing management for a company. During these two years he has coordinated the day-to-day operations. He has good decisional skill. Not to mention he will become successful as an entrepreneur. Sadman Sharar: Sadman is presently attending UIU to complete his degree in Bachelor of Business Administration. He has a vocational degree in sales and marketing. His experience includes ten years of management and administrative responsibilities. In recent year, he has broadened his experience by being involved in budget control, payroll and customer contact. Tasnia Khan Mumu: Tasnia Khan Mumu is currently enrolled at UIU seeking her degree in AIS. Her initial experience was as an accountant in a company where she implemented a new system in their accounting department. Her experience includes preparation of financial statements and tax returns as well as financial planning for a variety of clientele. Tanjina Alam: Tanjina Alam was previously working on a jewellery working shop. She has experience in the supply section for two years. Not to mention she is also studying in United International University. With her great ability to control the supply chain “Zimbake” will be greatly profited. 25 Zimbake 7.0 Financial Plan: Financial planning is the key to success of “Zimbake Pastry & Bakery”. There are two major types of Bakeries: in store supermarket and small retail with most revenue coming from in-store bakeries, our company would draw off these sales. We would specifically target upper middle class to high-class citizens who are willing to pay a little more for a higher quality product with more specialization and service than that of major supermarkets. We are looking for an investment of 200000tk of seed money with the hopes of eventually selling an established chain of shops or establishing our Company as a gourmet franchise. This means we must always be reinvesting in the future for “Zimbake Pastry & Bakery”. 7.1 Capital source: We are looking for an investment of 2000000tk seed money with the hopes of eventually selling an established chain of shops or establishing our Company as a gourmet franchise. This means we must always be reinvesting in the future of “Zimbake Pastry & Bakery”. The capital is mainly managed from source like self, family & friends by the partners. We are strongly avoiding bank loan. The three business partners are investing money as following: Md. Adib Adnan – 600000 Sadman Sharar - 400000 Tasnia Khan Mumu – 500000 Tanjina Alam - 500000 7.2 Important Assumptions: The current economic climate in Bangladesh appears to be on the brink of recession. However, we do not believe that if the country does enter a recession that our business will be unduly affected. Since our products are ones that help contribute to and maintain good health, we believe that people 26 Zimbake will continue to buy our products over traditional wheat bread. We are operating in a niche market, and in addition, the price of our breads and sweets although are not going to be overpriced. The financial plan depends on important assumptions. The key underlying assumptions are: We assume a slow-growth economy, without major recession. We assume of course that there are no unforeseen changes in technology to make products immediately obsolete. 7.3 Break Even Analysis: For our break even analysis, we assume running costs including our full pay roll rent and utilities and an estimation of other running costs. Pay roll alone, at our present costs. Pay roll alone, at our present run rate is only about 30000tk. Monthly revenue break-even 55000tk Assumptions ------------ Average percent variable cost 19% Estimated monthly fixed cost 50000tk 7.4 Projected Profit & Loss “Zimbake” will need 35% tk for production, purchase and decoration (equipment, raw materials). 25% tk will need for fixed cost (shop rent, advanced payment). The amount of 15% and 4% will be the other cost. We fixed all the prices of goods very carefully because we want that all classes of people can afford to buy them. We fixed the amount of cakes from 600-1050. This is a catchable amount for all classes of people specially the students. The pastries starts from 70 and the last price of it is 120. The donuts are from 60 to 90. Brownies are from 60 to 70. Drinks are 60 to 100. The pudding is 45 tk. We can see that the lowest amount of good in our restaurant is 45 tk and it is pudding and the highest amount of good is 1050 which is crunch cake. We are investing the amount of 3000000. It is true that all business face ups and downs. We think that, in our whole business is up to 10% on whole. If we fall in this, then we can overcome this amount of loss easily. But if the loss is more than that, it will be painful for us to overcome this loss but our market research makes us confident about our success. We hope to achieve break27 Zimbake even point by January 2017 or at lest by 1st quarter of the year from starting our business. An important assumption when calculating our profit and loss is that un the current market condition if we are able come with good quality foods with verities of taste & if we are able to maintain customer satisfaction our profit will be on the increase from year to year. They reported a 50% increase in sales the second year of business will be followed by a 30% increase the next year. We are sure that, we will fulfill our target within 1 year. Thus we feel that “Zimbake” is going to turn out great. 7.5 Risks & Sensitivity: We have taken into consideration seasonal trends and forecasted accordingly. By promoting unique no holiday event, we have tried to reduce seasonal loss of revenue and smooth cash flows during no seasonal periods. The work can be stressful because bakers often work under strict deadlines and critical time-sensitive baking requirements. Not to mention, bakers who run their own businesses often spend long hours managing all aspects of the business to ensure bills and salaries are paid, supplies are ordered, and the business is profitable. Bakeries, especially large manufacturing facilities, are filled with potential dangers such as hot ovens, mixing machines, and dough cutters. As a result, bakers have a higher rate of injuries and illnesses than the national average. Although their work is generally safe, bakers may endure back strains caused by repetitive lifting or moving heavy bags of flour or other packages. Other common hazards include cuts, scrapes, and burns. To reduce these risks we will take all sorts of necessary steps which will ensure the safety of our workers. 28 Zimbake 7.6 Budget & Forecast: Budget available: 2000000 Taka Expected Break-Even point: We hope to achieve break-even point by January 2017 or at least by 1st quarter of the year from starting of business. Budget Allocation; the budget allocations are shown below in pie chart. Budget Allocation in % Prodution,Purchase & Decorationion(equipment,raw materials) 35 % Fixed Cost(shop rent,advanced payment) 25 % Promotion 15 % Salary 15 % Other Cost 4% 29 Zimbake 8.0 Conclusion: It takes a lot of skills and knowledge to start a new business. We pray to the Almighty for the success of Zimbake, and hope that our marketing strategies and implementations work as expected. We are determined and passionate about our business. Zimbake is a new shop with much potential and our aim is to provide our customers with a unique experience they would love. With good service and tasty foods we will earn customer's faith. According to the research made for the business plan we are hoping that this can be a feasible project for profitable business. Furthermore, we would like to follow strict guidelines for our actions and controls, and try to make our customers more involved with the company. So, we can meet the consumers’ demand, provide them with tasty, healthy products at a reasonable price and get the maximum possible market share. 30 Zimbake 31