Omair Rana Contact Information Email Address omair.rana@live.com Mobile Number (+92) 333-3959159, (+92) 313-2347119 Marital Status Married Profession Summary I have been working in Sales and Customer Services industry for more than 6 years and have vast experience in dealing with local and international clients. My professional life has taught me many things and I am still eager to learn and experience new strategies and face new challenges every day. • • • Reputation for meeting aggressive targets and providing high quality projects. Experienced in multi-tasking, leading multi-cultural teams and working under pressure. Providing sales and product training for better results, with the help of vast experience in sales, customer services, market analysis and understanding ground realities. Efficiently working in competitive market and getting results. Providing after sales support and up selling. • • Key Skills • • • • • • • • Extra ordinary presentation skills. Amazing debating skills. Ability to quickly analyze situations and work accordingly. Ability to adjust quickly in any working environment. Ability to work along with teams Good Technical & Writing Skills. Adobe Photoshop and Adobe Illustrator. Microsoft Office, PowerPoint and Excel. Professional Experience Lex International ---- Project Manager SPECTRUM November 2017 – Present ➢ Leading team to generate sales and also assisting to achieve targets in timely manner. ➢ Providing sales and product training. ➢ Market analysis for more opportunities and generating more sales. ➢ Sales processing, performing Q.A and also rectifying agents mistakes by giving the customer a callback. ➢ Taking care of back office work and processing the sales. ➢ Collaborating with the client for updates or changes in S.O.P's and act accordingly. IBEX Global – Customer Services Executive (SquareTrade) March 2017 – September 2017 ➢ Providing support for a US based warranty company SquareTrade. ➢ Managing customer profiles, updating data and providing assistance in registration process. ➢ Filing claims and providing solution to the customer to resolve the problem as per company policies. ➢ Making customer choose the resolution provided by the system to overcome extra expenses. ➢ Providing high quality customer services by understanding and solving the problem by selling him the solution that our company is offering. Fleekbiz – Sales Team Lead January 2016 – February 2017 ➢ Leading the team to generate sales and providing sales and product training. ➢ Updating and managing the company portfolio. ➢ Working on cold leads and generating business by selling Web and Apps solutions. Also up selling services to our existing customers and maintaining good relation for long term working relationship and customer loyalty. ➢ Generating business from freelance portals by bidding on projects. ➢ Collaborating with QA team for the final product and testing it according to customer's requirements. 360factors Inc. – Lead Generation Specialist February 2014 – December 2015 ➢ Making calls to cold leads and generating potential customer's leads for sales. ➢ Identifying their needs according to our Risks and Compliance Software. ➢ Converting a cold lead into prospect customer and passing the details of their needs and requirements to the sales department for further process. ➢ Collaborating with QA team for the final product and testing it according to the requirements of customer. ➢ Handling customer queries and complains. IBEX Global – Sales Executive (AT&T Campaign) ➢ November 2012 – January 2014 Making cold calls to businesses in U.S and selling them Pot lines (Fixed phones), Internet connection (Fiber optics and Cable net), Mobiles and mobile connections, Hotspots. ➢ Selling the products that AT&T is offering according to the availability in that specific region or area. Habib Bank Limited (HBL) – Customer Relation Officer September 2011 – October 2012 ➢ Maintaining the accounts of priority customer. ➢ Account opening and generating more business by visiting businesses and markets. ➢ Selling Bank assurance, personal loans, car loans, business loans. ➢ Maintaining good relations with the customers, branch handling, dealing and guiding walk in customers. ➢ Helping and taking care of priority customers. Achievements • Selected by Habib Bank Ltd. for the certified course of Up Lifting Your Services by Ron Kaufman. Computer Skills/Other activities • • • Adobe Photoshop, Adobe Illustrator. Microsoft Office, PowerPoint, Excel Member of Youth Forum Media Group Qualification Bachelors in Business Administration: BBA (Marketing) • Federal Urdu University --- 3.2 G.P.A Intermediate (H.S.C) • January 2007 Bahria Foundation College Nazimabad --- 51%. Matriculation • January 2013 The Sun City Grammar School --- 71%. January 2004