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Tutorial 06 - Project Team Building, Conflict and Negotiation

Project Management
Tutorial 05
Semester I 2019
Tutorial 06 (0.5%)
Project Team Building, Conflict and Negotiation
1. Discuss the characteristics of high-performing project teams. List the factors that characterize these
teams and give examples of each one.
2. “Trust can actually encourage disagreement and conflict among team members.” Explain why this
could be the case.
3. Identify the stage of group development. Why is it necessary for project teams to move through these
stages in order to be productive?
4. Gersick’s model of punctuated equilibrium offers an alternative view of group development. Why
does she suggest that some defining moment (such as an explosion of emotion) often occurs at some
midpoint in the project? What does this defining event accomplish for the team?
5. Explain the concepts of “task” and “psychosocial” outcomes for a project. Why are psychosocial
outcomes so important for project team members?
6. Distinguish between the traditional, behavioral, and interactionist views of team conflict. How might
each explain and treat a project team conflict episode?
7. Identify the five major methods for resolving conflict. Give an example of how each might be
applied in a hypothetical project team conflict episode.
8. What are some of the guidelines for adopting a strategy of “principled negotiation”?
9. Explain the idea that we should “focus on interests, not positions.” Can you think of an example in
which you successfully negotiated with someone else using this principle?
The University of the South Pacific
IS333 Tutorial 04
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