KNOWLEDGE
MANAGEMENT
SYSTEM
KNOWLEDGE
Information that is seen, read or
understood
MANAGEMENT
Covers planning, controlling and
administration.
SYSTEM
A group of information or data
that works together to provide
value or meaningful information
WHAT IS KNOWLEDGE MANAGEMENT?
Is the collection of processes that govern the creation,
dissemination, and utilization of knowledge
HOW KNOWLEDGE IS FORMED?
DATA
INFORMATION
KNOWLEDGE
KNOWLEDGE
HEIRARCHY
Expertise
Knowledge
Information
Data
FEATURES
EXPLICIT KNOWLDGE
Tacit Knowledge
Tangible
Intangible
Physical objects,
e.g. in documents or database
Mental objects,
e.g. its in people’s head’s
Context independent
Context affects meaning
Easily shared
Sharing involves learning
Reproducible
Not identically replicated
CAPABILTIES OF KNOWLEDGE MANAGEMENT
SYSTEM
To compete effectively, companies must leverage their existing knowledge and
create new knowledge that favorably positions them in their chosen markets.
To accomplish this, companies must develop the ability to use prior knowledge to
recognize the value of new information, assimilate it, and apply it to new
knowledge and capabilities.
Many researchers have proposed capabilities influencing knowledge
management as preconditions or organizational resources for effective knowledge
management.
WHY KNOWLEDGE MANAGEMENT?
To share knowledge, a company creates exponential benefits from the knowledge as the
people learn from it.
To build better sensitivity to “brain drain”
To reacting to new business opportunities
THREE KEY REASONS WHY ACTIVELY
MANAGING KNOWLEDGE IS IMPORTANT TO A
COMPANY’S SUCCESS ARE:
1.) facilities decision-making capabilities
2.) builds learning organizations by making learning routine
3.) stimulate cultural change & innovation
TYPES OF KNOWLEDGE MANAGEMENT
SYSTEMS
ENTERPRISE – WIDE KNOWLEDGE MANAGEMENT SYSTEMS – general purpose integrated,
firm-wide efforts to collect, store, disseminate, and use digital content and knowledge.
KNOWLEDGE WORK SYSTEMS – specialized workstations and systems that enables
scientists, engineers, and other knowledge workers to create and discover new knowledge.
INTELLIGENCE TECHNIQUES – tools fro discovering patterns and applying
knowledge to discrete decisions and knowledge domain.
DEVELOPMENT OF KNOWLEDGE MANAGEMENT
SYSTEM
Knowledge creating
Knowledge sharing
Knowledge structuring
Knowledge using
Knowledge auditing
CLASSIFICATION OF KNOWLEDGE CREATION
TACIT KNOWLEDGE
That type of knowledge which people carry in their mind and
is therefore, difficult to access.
EXPLICIT KNOWLEDGE
That type of knowledge which has been or can be articulated,
codified, and stored in certain media.
CLASSIFICATION OF KNOWLEDGE SHARING
Social communication infrastructure
Technical communication infrastructure
CLASSIFICATION OF KNOWLEDGE STRUCTURING
Information Mapping – a process by which organizations can identify and
categories knowledge assets within their organization.
Information Storaging – contains knowledge repositories such as database, data
warehouses, and information centres and indicates electronic environment or
organizational memory.
Information Retrieving – in this stage, knowledge is stored and retried via
information retrieval systems
KNOWLEDGE USING
Product
Service
Process
KNOWLEDGE AUDITING
Means what amount of knowledge can be used in organizations products,
services and process.
WHY THE ORGANIZATIONS USE KNOWLEDGE?
Knowledge can be used for determining organizations work processes and making
strategies for sustainable competitive advantage.
Knowledge can be used for designing and marketing the product.
Knowledge playa a critical role of an organizations service quality.
THANK YOU
TEST I. IDENTIFICATION
1.) Is the collection of processes that govern the creation, dissemination, and utilization of knowledge
2.)
Identified and codified
3.) A group of information or data that works together to provide value or meaningful information
4.) Lives in people and their practices, Experiences, Competence, Commitment, Deeds and Thoughts.
5.) Information that is seen, read or understood
6.) Covers planning, controlling and administration.
7.) a process by which organizations can identify and categories knowledge assets within their organization.
8.) contains knowledge repositories such as database, data warehouses, and information centres and
indicates electronic environment or organizational memory.
9.) In this stage, knowledge is stored and retried via information retrieval systems
10.) Means what amount of knowledge can be sued in organizations products, services and process.
TEST II. ENUMERATION
1-3) What are the three types of KNOWLEDGE MANAGEMENT
SYSTEM?
4-8) Enumerate the five DEVELOPMENTS OF KNOWLEDGE
MANAGEMENT SYSTEM.
9-10) Give at least two key reasons why actively managing
knowledge is important to a company’s success.
ANSWERS
TEST I.
1. Knowledge Management
2. Explicit Knowledge
TEST Ii.
1.
ENTERPRISE – WIDE KNOWLEDGE MANAGEMENT SYSTEMS
2.
KNOWLEDGE WORK SYSTEMS
3.
INTELLIGENCE TECHNIQUES
4.
Knowledge creating
4. Tacit Knowledge
5.
Knowledge sharing
5. Knowledge
6.
Knowledge structuring
6. Management
7.
Knowledge using
7. Information Mapping
8.
Knowledge auditing
8. Information Storaging
9.
facilities decision-making capabilities
9. Information Retrieving
10.
builds learning organizations by making learning routine
10. Knowledge Auditing

stimulate cultural change & innovation
3. System