GoPro Introduction • GoPro is an American technology company • It was founded in 2002 by Nick Woodman • It produces cameras and mountable and wearable accessories. GoPro action camera have enjoyed a rapid rise in popularity in the last few years. They are ideal for everything from filming extreme sports to strapping to your dog’s head. GoPro Social Media Influence • GoPro uses the power of user generated content • They ask consumers to submit shots and videos they have created with the tiny wearable cameras • All these videos are shared online, show the product in action and make the users experience the focus of brands social media content • It is highly popular on Youtube • It is also shown on a GoPro channel on Virgin American Airlines • GoPro also ask users to submit their best photos, raw clips & video edits by offering GoPro awards to the favourite in each category. Revenue model of GoPro Chart • Last year the company recorded revenue of $1.8 billion year over year. • Operating expenses decreased by more than 30% year over year. • The company ended the year with $247 million in cash and marketable securities up to $50 million. • GoPro management expects gross margin to improve by 2018 • The expected operating expenses of about 400 million this year, a 35% gross margin would require $1.15 billion in sales to breakeven which is exactly what GoPro has generated in past years. GROSS PROFIT MARGIN CHART Revenue for quarter 2 2018 was $283 million, up to 40% quarter over quarter & down by 5% year over year. Hero 5 Black sold more than 4 million units since its launch in 2016. Challenges The company exited its karma drone business to sum losses The company is trying attract customers with promotional offers. Business model of GoPro Revenue streams Product sales is one of the revenue stream of GoPro which includes sales of cameras & accessories. The pricing of cameras is as follows : $199.99- Basic Hero session camera $399.99- Hero’s silver camera $499.99- Hero 4 black (most advanced features) Customer Relationship The customer relationship of GoPro is of mixed nature • Self-service components • Personal assistance components There is self-service component in that customers who buy products through retail channels where there is limited interaction with employees. There is personal assistance component as resellers provide significant support to customers for egRepairs. Cost Structure GoPro aims to lower cost per unit of output as output grows. It follows economies of scale structure. The biggest cost driver of GoPro is cost of revenue. Cost of driver includes variable costs i.e. (product cost, third- party logistics & procurement costs & warranty repair costs). Customer Segments GoPro follows mass market business model. There is no significant differentiation between customer segments. The company targets its lines of camera to any individual who want to be able to capture imagery without having to hold the device in their hands.