Windows 7

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Windows 7
Diana Stefan, Training Manager
Bucharest, 14.03.2016
Device Manager
Network Connection
• Check if the WiFi in on/cable inserted. If the connection is via cable
check if once plugged into the PC has the two lights active
• In all the Novartis offices there are two wi-fi networks: GIM60 and
Guest. On GIM the Novartis devices are automatically connecting,
without additional authentication. Guest wi-fi is used for personal
devices/guests arriving into the Novartis offices. For the Guest WiFi
log in credentials please verify the intranet . These credentials can be
provided over the phone to the end users.
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Device Manager
Network Connection
 If the PC is not connecting to GIM/cable/other wi-fi connection, one of
the troubleshooting step is to uninstall the network adapter: Go to
Device Manager
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Device Manager
Network Connection
Right Click and Run it as Admin, then in the Network
Adapter uninstall the Intel wi-fi driver:
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Network Connection
Do Not check the box for “Delete the Driver software for this device”
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Network Connection
 To install the wi-fi driver either reboot the pc or Scan for
hardware changes:
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Network Connection
 In addition, verify if the latest software available is available on SCCM:
Intel PROset Wireless Lan*
*Go in Programs and Features – Verify the Inter ProSet version (if it’s
less than17.13 version, upgrade the software from SCCM)
For the home-based users: Verify if the router is working by guiding him
to connect another device on the same network (if the user has a mobile
device make sure to disable the 3G connection first)
Additionally you can turn off the router for about 1 min and turn it back
on
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Network Connection
 Used mostly in HotSpot Connection (but can be applicable in
other situations that includes a wi-fi connection): If the PC cannot
connect to the hotspot go in Control Panel – Network and Sharing
Center – Manager Wireless Network – select the network and click on
remove. Turn back the hot spot and the PC will reconnect to the
phone
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Network Connection
 CMD – Command Prompt: command line for Windows
 Useful commands for troubleshooting an issue with the network
connection:
 ipconfig – finds your IP address (iPV4Address)
 Ipconfig /release – it will refresh the IP address
 Ipconfig /renew – it will renew the IP address
 Ipconfig /flushdns “When a computer visits a website for the first time,
it stores the website’s DNS information in its computer memory
cache”. If the website DNS was changed it might cause issues in
opening the page. Flushdns will clear the cache DNS.
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Configuration Manager
 Using Configuration Manager you can speed-up the installation from
SCCM server:
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Configuration Manager
 Using Configuration Manager you can speed-up the installation from
SCCM server:
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Software Updates
 All the software status can be verified inside the Software
Center (Start – Software Center)
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Credential Manager
 All the stored password are inside the Credential manager
 You can find it inside Control Panel – Credential Manager
Per policy you cannot store your passwords
 If the windows password is stored, the next time the user changes the
password it will lock the account
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Credential Manager
 You can remove the stored password by clearing the
vault:
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Credential Manager
 Another option to clear all the store passwords (that might not show
up inside the Credential Manager) is:
 Go to Start – type CMD - rundll32.exe keymgr.dll,KRShowKeyMgr
Remove the passwords stored.
 If Outlook/Skype/Lync/Internet Explorer is prompting for a log in
screen you Must verify the Credential Manager for old password
saved.
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Internet Explorer
 All the troubleshooting performed has to be done with the browser
closed
 The home page is set- up automatically depending on the user’s
division/country
 There is no option available for setting a homepage, resetting the IE
options or setting a new proxy server
 The IE version is currently 11. To verify the browser version – Help –
About IE – Version:
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Internet Explorer
 The browser will be automatically updated to a newer version after it
passes all the Novartis tests.
 Do Not upgrade the IE without specific instructions
 Do Not uninstall the browser in order to re-install it back
 On user’s pc Do Not set the default browser other than IE as it might
cause issues with specific Novartis applications.
 Additional browsers can be installed via SCCM, if available
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Internet Explorer
 To deleted the cache and cookies – Control Panel – Internet Properties
– Under Browsing History Click on Delete
 Select everything apart from the first option, as per the picture below
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Internet Explorer
 Other commands that will help you clear the temporary
files:
 In CMD type del /f /s /q %temp%
 In start type %temp% and once the folder opens select all
the files and press on delete
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Internet Explorer
 Troubleshooting steps for pages that are not displaying correctly
(pictures are missing, the content is not fully displayed, options are
missing from the page, etc)
Go on Tools – Compatibility view settings – add the website to the
compatibility view list
Same goes for the pages that cannot be displayed in compatibility view.
You need to remove them from the list
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Internet Explorer
 The pop-up blocker can be found under Internet Properties – Privacy.
 On Privacy you can set the Internet zone to Low and by clicking
Advanced you can allow the cookies writing:
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Internet Explorer
 Proxy – facilitates the access to WWW.
 Without the proxy enabled the external pages will not display if the
user is connected to the Novartis Network.
 The proxy settings can be found on the menu bar under the red
square
After each change of proxy
settings you Must restart the
browser
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Internet Explorer
 If the proxy button is missing from the IE menu bar you
can easily find it under the Add-on Tab:
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Internet Explorer
 Manage Add-ons:
 Possible scenarios: a document from a webpage is not opening, a
training is not loading. You need to verify if the adobe add-on/java is
enabled
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Internet Explorer
 ActiveX Filtering – must be let uncheck (some pages may
not display correctly)
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Internet Explorer
 By going to http://www.novartis.com/proxyinfo you can find details on
the proxy server (it will be useful while logging a ticket with British
Telecom)
 Using regedit you can refresh the proxy server:
 Path in Regedit:
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Internet Explorer
 Blocked WebSites:
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Internet Explorer
 For Blue Coat websites, you can fill in the template for categorization
change:
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Internet Explorer
 IE modifiers:
 This additional software will deploy the list with trusted sites, proxy
override settings, compatibility view sites etc...
 The package can be installed from SCCM
 It will help if the user encounters issues in accessing various IE pages.
The deployment is done automatically but in case it fails, can be
requested separately from SCCM
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Printers Overview
Local printers
 Local Printers = printers used by the home based users/small offices.
The connection is via USB cable or wi-fi
 The majority of the printers are HP
 The drivers can be found inside SCCM
 If a driver cannot be found in SCCM, the user will receive temporarily
admin rights in order to download and install the printer.
 The installation of a printer is usually done in 2 steps: driver
installation from SCCM(it might take up to 24H, depending on the
server) and printer configuration (cable or wi-fi)
 Configuration via cable – after the driver is installed, guide the user to
plug the usb cable from the printer to the pc.
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Local Printers
 Configuration via wi-fi:
 Go to Control Panel – Devices and Printers – Add printer
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Local Printers
 After choosing the wifi printer option, continue in adding the IP
address as per the screen shoots below:
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Local Printers
 The IP address needs to be found by the user on the printer display.
Usually is under Settings – Connection but depends on each model
 Previous to this, the printer must be connected to the home wireless
(settings – wifi connection wizard)
 All the local printers have the option Scanning incorporated.
 The scanning can be done both from the PC or from the printer menu.
 In some cases the scanning cannot be done via wireless and the
users will have to connect the printer via the usb cable.
 Details for physical issues with the printer will be provided after KT
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Program Uninstallation
SCCM Uninstall
 There are two ways to follow for a program uninstallation:
 1) Go in SCCM and shop for the application. Instead of using the
option Install you need to flag the Uninstall option:
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Program Uninstallation
Regedit
 From Regedit:
 Path:HKEY_LOCAL_MACHINE\Software\Microsoft\Win
dows\CurrentVersion\Uninstall
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Program Uninstallation
Regedit
 Open Regedit with Admin
 Go to the above path and find the application folder:
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Program Uninstallation
Regedit
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Java
 All the Java updates are made via SCCM and only if the user is
requesting a higher version (Eg: need to use a specific application that
requires java higher than the one already installed)
 Java Troubleshooting: clear Java cache
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Java
 Please be reminded that all the Java add-ons are to be
found inside the Manage Add-ons from Internet Explorer:
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 Questions?
Questions?
Questions?
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