ATMdesk X
Diagnostic Solution for NCR SelfServ (66xx)
NCR Personas (58xx)
NCR EasyPoint (53xx)
and 56xx ATMs
User’s Manual
Version 10.1
© 2005-2018 ATMdesk
ATMdesk X
User’s Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE, ATMDESK
MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THIS
MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR OWNERSHIP,
IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR PARTICULAR
PURPOSE OR USE. In no event shall ATMdesk be liable for errors contained herein or for
indirect, incidental, special, consequential, reliance or cover damages, including loss of
profits, revenue, data or use, incurred by any user or any third party.
This document contains information which is protected by copyright. All Rights Reserved. No
part of this work may be reproduced or used in any form or by any means - graphic, electronic,
or mechanical, including photocopying, recording, taping, or information storage and retrieval
systems - without permission of the copyright owner.
ATMdesk is a registered trademark of ATMdesk Diagnostics GmbH.
Other product names mentioned herein are used for identification purposes only and may be
trademarks and/or registered trademarks of their respective owners.
It is the policy of ATMdesk to improve products as new technology, components, software,
and firmware become available. Therefore delivery, availability and specifications are subject
to change without prior notice.
© 2005-2018 ATMdesk
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ATMdesk X
User’s Manual
Table of Contents
1
Introduction........................................................................................................................ 5
2
ATMdesk X Licensing .......................................................................................................... 6
3
4
5
6
2.1
Licenses for Field Service ............................................................................................. 7
2.2
Licenses for Repair Centers ......................................................................................... 8
2.3
Time-based and Use-based Licenses ........................................................................... 9
2.4
Demo Mode ............................................................................................................... 10
ATMdesk X Software ........................................................................................................ 11
3.1
ATMdesk X for Field Service (Live CD/USB) ............................................................... 12
3.2
ATMdesk X for Repair Centers (Windows App)......................................................... 15
Handling Keys and Licenses .............................................................................................. 17
4.1
Installing ATMdesk Web Agent ................................................................................. 18
4.2
Checking-In Your Key ................................................................................................. 19
4.3
Loading the License ................................................................................................... 20
4.4
PIN and Safe Mode .................................................................................................... 21
4.5
Check-In, Lost and Stolen Keys .................................................................................. 22
4.6
Caring for Your Keys .................................................................................................. 23
ATMdesk X Menu System................................................................................................. 24
5.1
Main Menu ................................................................................................................ 25
5.2
Device Diagnostics Menu .......................................................................................... 26
5.3
Confidence Tests Menu ............................................................................................. 27
5.4
Logs and Tallies Menu ............................................................................................... 29
5.5
USB Authorization...................................................................................................... 30
5.6
System Menu ............................................................................................................. 31
5.7
Printing and Saving Reports....................................................................................... 32
Supported Devices and Tests ........................................................................................... 35
6.1
Encrypting Pin Pads ................................................................................................... 36
6.2
Card Readers.............................................................................................................. 40
6.3
Anti-Skimmers ........................................................................................................... 46
6.4
Cash Dispensers ......................................................................................................... 49
6.5
Envelope Depositories ............................................................................................... 56
6.6
Envelope Dispensers .................................................................................................. 58
6.7
Bunch Note Acceptors ............................................................................................... 59
6.8
Bunch Note Recyclers ................................................................................................ 62
6.9
Cheque Processing Modules...................................................................................... 68
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ATMdesk X
User’s Manual
6.10 Receipt and Journal Printers...................................................................................... 74
6.11 Statement Printers..................................................................................................... 77
6.12 Barcode Readers ........................................................................................................ 81
6.13 Miscellaneous Interfaces ........................................................................................... 82
6.14 Customer and Operator Displays .............................................................................. 85
6.15 Operator Panels ......................................................................................................... 86
6.16 Touch Screens ............................................................................................................ 88
7
Troubleshooting ............................................................................................................... 89
7.1
Troubleshooting ATMdesk X Software ...................................................................... 90
7.2
Troubleshooting ATMdesk Web Agent ..................................................................... 91
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ATMdesk X
User’s Manual
1 Introduction
ATMdesk X is an independent diagnostic solution for NCR SelfServ (66xx), Personas (58xx),
EasyPoint (53xx/55xx) and older Fourth Generation (56xx) ATMs.
ATMdesk X line consists of several distinct software products and several distinct license
offerings.
All ATMdesk X software products share the same user interface and features but target
different usage scenarios and environments. For instance, there is ATMdesk software
primarily designed for field service, running directly on an ATM by rebooting from a removable
media. Alternatively, there’s ATMdesk software primarily designed for workshop use, running
on an ordinary PC like any other application.
ATMdesk X license offerings determine the set of options, devices and ATM models supported.
All ATMdesk X licenses are loaded to ATMdesk USB keys (dongles) and can be used with any
variant of ATMdesk X software; users are free to select software product most suited for their
current needs.
Once ATMdesk X software is successfully launched on an ATM or PC, there's little to learn. An
experienced ATM service engineer will immediately recognize most of the ATMdesk X
features.
This manual explains important points you need to know while using your ATMdesk X and
then lists devices and tests currently supported.
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ATMdesk X
User’s Manual
2 ATMdesk X Licensing
To run ATMdesk X software, you need a valid ATMdesk X license. ATMdesk X licenses are
stored within ATMdesk USB keys (dongles), that must be present in USB port while running
ATMdesk X software on a PC or on an ATM:
The license determine the set of options, devices and ATM models supported. There are two
major groups of licenses, targeting two major usage scenarios:
•
•
Licenses for servicing ATMs in the field.
Licenses for workshops and repair centers.
This chapter presents various license options available for use with ATMdesk X.
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ATMdesk X
2.1
User’s Manual
Licenses for Field Service
ATMdesk X licenses for field service are designed for the needs of an engineer servicing
complete ATMs in the field.
•
•
ATMdesk/Pro+ license for all supported NCR ATM models (56xx, Personas, SelfServ)
and devices, including latest ATM ranges (ITM and SelfServ 80) and Media Handling 2.0
devices (S2 media dispenser in particular).
ATMdesk/Pro license for “classic” NCR ATM models (56xx, Personas, SelfServ) and
devices only, not including ITM/SelfServ 80 ranges and Media Handling 2.0 devices.
All licenses for field service provide USB authorization which is necessary after replacing
certain USB devices.
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ATMdesk X
2.2
User’s Manual
Licenses for Repair Centers
ATMdesk X licenses for repair centers are designed for the needs of an engineer repairing ATM
devices in the workshop.
•
•
ATMdesk/Workshop license for all supported NCR devices, including latest Media
Handling 2.0 devices (S2 media dispenser in particular).
ATMdesk/Lite license for one selected group NCR devices only (dispensers, acceptors,
printers, card readers or EPPs).
Workshop licenses allow setting up universal workplaces where all types of devices can be
repaired and tested.
Lite licenses allow setting up dedicated workplaces where only one group of devices is
repaired and tested. This is usually more suited for larger repair centers.
Licenses for repair centers do not provide USB authorization and therefore are not generally
suited for field service.
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ATMdesk X
2.3
User’s Manual
Time-based and Use-based Licenses
Licenses for field service exist in two variations:
•
•
Time-based licenses are valid for a certain period of time (one year or one month).
License validity period starts from the moment you load your license from your online
customer account to your USB key.
Use-based licenses (“Tickets”) are designed to cover one typical ATM service call. Each
ticket is valid for one hour, starting from the moment you run ATMdesk software on
an ATM and confirm you want to use one of your tickets loaded in your USB key.
Time-based licenses are most suitable for engineers servicing ATMs on a regular basis.
Use-based licenses are most suitable for casual use, typically when an engineer has no more
than 5-10 service calls per month.
To summarize, licenses for field service exist as following options:
•
•
ATMdesk/Pro+ licenses – Years, Months and Tickets
ATMdesk/Pro licenses – Years, Months and Tickets
Licenses for repair centers exist only as time-based one-year option.
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ATMdesk X
2.4
User’s Manual
Demo Mode
Any device not included in your license will be still displayed by ATMdesk X and available for
testing in function-limited demo mode.
For evaluation purposes, ATMdesk X software can be downloaded and used completely
without USB key and without a license. In this case all devices will be available for testing in
function-limited demo mode; USB authorization will not be available.
While in demo mode, ATMdesk X fully recognizes all supported ATM devices, however only a
few diagnostic tests are fully functional. Some of the tests are not available; some other tests,
while available, do not display their results (M-status and M-data). Only first few records of
the ATM error logs are displayed.
To get your free ATMdesk X Demo simply open www.atmdesk.com and follow customer
account registration process. You will need to provide your name and a valid email address to
receive a confirmation email.
Once completed, you can login to your newly created customer account and download your
free ATMdesk X Demo software package.
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ATMdesk X
User’s Manual
3 ATMdesk X Software
ATMdesk X software is freely downloadable from your online customer account.
Your ATMdesk X key and license can be used with any ATMdesk X software product – you are
free to choose software most suited for your current needs.
This chapter presents available ATMdesk X software packages and explains their intended use.
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ATMdesk X
3.1
User’s Manual
ATMdesk X for Field Service (Live CD/USB)
ATMdesk X for Field Service (Live CD/USB) is a standalone Linux-based software booted
entirely from removable media (CD or USB drive). This software product is designed to test
live NCR ATMs in the field or in the workshop.
ATMdesk X for Field Service runs completely from external media; it is not installed on the
ATM's hard disk and it does not modify or use the software on the ATM’s hard disk in any way.
3.1.1
Building the Boot Disk
Get ATMdesk X boot disk creation tool from DOWNLOAD page of your customer account:
To write ATMdesk X boot disk, run the tool on a Windows PC (Windows 7/8/8.1/10, 32/64 bit)
and select the drive to write to:
The boot disk can be written on a CD/DVD or on ATMdesk USB key itself.
Writing the boot disk on 3rd party USB drives is NOT supported.
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ATMdesk X
3.1.2
User’s Manual
Booting the ATM
ATMdesk X Boot Disk can be used on an NCR ATM with the following system requirements:
•
•
•
•
•
NCR 56xx/58xx/53xx/66xx ATM with the following PC Cores:
o NLX (Phantom, PELE2 motherboards)
o ATX (PIVAT, Talladega, Pocono motherboards)
o mini-ITX (Kingsway, Lanier, Riverside motherboards)
Processor: Minimum Pentium-II 233MHz; Recommended Pentium-4
o ATMdesk X cannot be run on Pentium-I based motherboards (PELE and below).
Memory: Minimum 64MB; Recommended 256MB
o ATMdesk X cannot be reliably run on systems with 32MB of memory or less,
even if the processor requirement (Pentium-II) is met.
Boot device: CD/DVD drive or USB port
o Booting from CD/DVD or USB must be enabled in ATM BIOS, according to the
type of media you want to boot from.
License and security: USB port
o Your ATMdesk USB key must be inserted in USB port of the ATM when prompted
and must remain inserted until you exit ATMdesk X.
Before you boot your ATM, you may need to check the following:
•
•
Booting from CD/DVD or USB is allowed in the ATM’s BIOS.
Boot sequence is set to boot ATM from CD/DVD or USB first.
Booting from USB is only supported on PIVAT (Pentium-4) and later PC cores.
•
•
To boot from ATMdesk USB key on a PIVAT core, enable booting from USB-ZIP drive
(not USB-FDD, not USB-CD and not USB-HDD) in the BIOS Setup menu.
To boot from ATMdesk USB key on a Talladega/Pocono and later cores, enable booting
from USB: ATMdesk removable drive in the BIOS Setup menu. The USB key must be
inserted on boot for this option to appear in the menu. You may also need to adjust
priorities of the removable drives so that USB: ATMdesk takes precedence.
While ATM starts up, make note of the "Loading..." message. At this stage the Linux operating
system is booting; this process takes just a few seconds on modern PC cores, but it can take
up to 1-2 minutes on slow processors.
Once Linux has started up, ATMdesk X software begins searching for ATM devices and
eventually prompts you to insert your USB key (if you booted from CD).
To facilitate usage on through-the-wall ATMs, ATMdesk X automatically switches to operator
panel (EOP/GOP/COP) when one is found during startup process.
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ATMdesk X
3.1.3
User’s Manual
Using on ATMs without USB ports
There’s still an option to test older ATMs without USB ports. The following PC cores that have
no USB ports can still be found in the field:
•
•
•
LPX ELSB (am486), Diamond (Pentium-I) and Trent (Pentium-I)
NLX Pele (Pentium-I)
NLX Pele-II, however equipped with USB ports on the motherboard, requires an
extension bracket with USB connectors which is rarely installed
For these ATMs, you can use previous generation of ATMdesk (version 8, or ATMdesk 8).
ATMdesk 8 boot disk creation tool (ATMdesk/Field) is available from DOWNLOAD page of your
customer account along with ATMdesk X:
Run the tool and burn a boot CD with ATMdesk 8, much like you burn a CD with ATMdesk X.
Make sure to use a CD (not DVD) disk because older ATMs rarely have DVD reader.
Unlike ATMdesk X, ATMdesk 8 can accept your USB key in keyboard PS/2 port; the key
should be inserted and then removed as prompted.
To use USB key in a PS/2 port you will need standard USB-PS/2 adapter for mouse (must be
purchased separately from a third-party vendor):
When used with ATMdesk 8, the USB key must be inserted in keyboard
PS/2 port. The key will NOT work in mouse PS/2 port.
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ATMdesk X
3.2
User’s Manual
ATMdesk X for Repair Centers (Windows App)
ATMdesk X for Repair Centers is a Windows application installed on a desktop or laptop
computer. This software product is designed to test individual ATM modules during repair
process in a workshop.
ATMdesk X for Repair Centers can be also used to test live NCR ATMs in the field. In this
scenario ATM devices must be disconnected from the ATM and connected to the PC running
ATMdesk X. This can be useful when booting from CD or USB on the ATM is disabled in ATM’s
BIOS.
ATMdesk X for Repair Centers must NOT be installed on the ATM’s PC
core. ATMdesk cannot coexist with NCR APTRA on the same PC and the
installation will be aborted if NCR APTRA is detected.
USB authorization can still be performed by ATMdesk X for Repair Centers provided that all
ATM USB devices are disconnected from ATM and connected to the PC simultaneously. You
may need a USB hub to achieve this connection.
3.2.1
ATMdesk USB-SDC Adapter
ATMdesk X for Repair Centers uses ATMdesk USB-SDC adapter (ordered separately) to
connect SDC devices to the PC:
ATMdesk X for Repair Centers does NOT support NCR’s proprietary
SSPB/SSPA adapters. SDC devices must be connected via ATMdesk USBSDC adapter.
ATMdesk USB-SDC adapter is not necessary when testing only USB or RS232 modules.
ATMdesk X for Repair Centers does NOT come with power adapters or
communication cables for devices being tested. You must purchase them
from a third-party vendor or take from an NCR ATM.
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ATMdesk X
3.2.2
User’s Manual
Installing the Software
ATMdesk X for Repair Centers can be installed on any Windows PC (Windows 7/8/8.1/10,
32/64 bit). There are no specific processor, memory or disk requirements. Non-Windows
systems (e.g. Mac OS or Linux) are not supported at this time.
Support for Windows XP and Windows Vista has been discontinued.
ATMdesk X software will NOT install and work on these systems.
Get ATMdesk X installer from DOWNLOAD page of your customer account:
Run the installer and follow Setup Wizard instructions to complete ATMdesk X installation.
You must have administrator rights to install ATMdesk X.
Windows 7 systems may require hotfix KB2510190 from Microsoft to operate ATMdesk keys
correctly. The hotfix will be installed automatically by Setup Wizard if necessary; a system
restart will be required to complete hotfix installation.
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ATMdesk X
User’s Manual
4 Handling Keys and Licenses
Your ATMdesk key is a USB dongle holding your ATMdesk license and providing security for
sensitive devices like cash dispensers.
When you purchase ATMdesk licenses, they are transferred to your online customer account
at www.atmdesk.com (within an organization you receive licenses on your account from your
organization’s ATMdesk manager).
When you log in to your customer account, you can see your licenses, check-in your keys and
load licenses to your keys.
This chapter explains all these procedures in details.
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ATMdesk X
4.1
User’s Manual
Installing ATMdesk Web Agent
When you log in to your online customer account for the first time, you will be prompted to
download and install ATMdesk Web Agent:
ATMdesk Web Agent is a Windows service running on your PC which is necessary to provide
access to your ATMdesk keys from the web browser.
ATMdesk Web Agent can be installed on any Windows PC (Windows 7/8/8.1/10, 32/64 bit).
There are no specific processor, memory or disk requirements. Non-Windows systems (e.g.
Mac OS or Linux) are not supported at this time.
Support for Windows XP and Windows Vista has been discontinued.
ATMdesk Web Agent will NOT install and work on these systems.
Download and run the installer and follow Setup Wizard instructions to complete ATMdesk
Web Agent installation.
You must have administrator rights to install ATMdesk Web Agent.
Windows 7 systems may require hotfix KB2510190 from Microsoft to operate ATMdesk keys
correctly. The hotfix will be installed automatically by Setup Wizard if necessary; a system
restart will be required to complete hotfix installation.
As soon as the Web Agent is successfully installed, the download prompt on the web page
automatically disappears and “INSERT KEY TO CHECK-IN” appears instead:
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ATMdesk X
4.2
User’s Manual
Checking-In Your Key
Your ATMdesk key needs to be connected to your PC before you can handle it from your
browser. You need ATMdesk Web Agent installed (see [4.1]).
Simply log in to your online customer account and insert the key into USB port of your PC.
When doing this for the first time you may need to wait while Windows installs device drivers.
A page with key details opens automatically:
For a key checked-in for the first time you will probably see no license loaded to it. Your first
step then is to load an ATMdesk X license (“Refill” the key).
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ATMdesk X
4.3
User’s Manual
Loading the License
On the key details page you will see all ATMdesk X licenses available on your account. These
are the licenses you have purchased (within an organization licenses are received from your
organization’s ATMdesk manager).
To load a license to the key, simply go to REFILL page, select appropriate license type and
amount and click LOAD:
After a confirmation the license will be loaded to your key and the key details on the screen
updated accordingly. You can now remove your key.
Loading the license to a key is a non-reversible operation; you will NOT
be able to revert the license from your key back to your account. Be
careful and pay attention to the confirmation prompt.
When loading a license, you do not have to wait until your current license in the key expires.
You can top-up the same type of license at any time; the key’s remaining license will be
adjusted appropriately.
A time-based license validity period starts from the moment you load it to a key – unless the
current license in the key is still valid (in this case the new license is simply added to the key’s
remaining time).
A use-based license does not have validity period; the tickets you load to your key are simply
added to key’s remaining tickets.
You should avoid loading another (incompatible) type of license into a
key which is not yet expired because the key’s remaining license will be
lost. You will be double-prompted when trying to do so.
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ATMdesk X
4.4
User’s Manual
PIN and Safe Mode
You can configure a PIN for your ATMdesk key. Once a PIN is set, the key can be used to run
ATMdesk X software only by those who know the PIN. You may wish to use PIN feature to
decrease theft probability, as the key becomes useless without PIN knowledge and without
access to your customer account.
You can configure your ATMdesk key into “Safe Mode”. When Safe Mode is set, the key will
disallow all dispensing tests (i.e. tests moving bills out of the safe), even if a cassette is
reinserted. You may wish to use Safe Mode feature to be absolutely sure that no money can
ever be dispensed with your ATMdesk keys.
If your account is part of an organization, you may have no access to your
key settings. In this case please contact your organization’s ATMdesk
manager.
To change key configuration, simply go to SETTINGS page, enter a 4-digit PIN (or no PIN if the
key should have no PIN), select/unselect Safe Mode option and click SAVE:
The key configured with a PIN allows maximum 3 (three) PIN entry
attempts when running ATMdesk X software. If 3 wrong PINs have been
entered in a row, the key will be locked and can only be unlocked via your
customer account.
To clear locked PIN simply select another PIN and click SAVE, the PIN will be changed and
unlocked.
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ATMdesk X
4.5
User’s Manual
Check-In, Lost and Stolen Keys
Every ATMdesk key must be checked-in online at least once in 3 months.
Key check-in period of 3 months is not related to the license loaded in
your ATMdesk key. Even if you have a longer Time license (e.g. a 1-Year
license) or a Ticket license you still have to check-in your key every 3
months.
If the key check-in period of 3 month expires, the key will be no longer accepted by ATMdesk
X software, even if the license in the key is still valid. In this case you should go back to your
customer account and check-in your key.
To check-in your key, simply log in to your account and insert the key into USB port of your PC
(see [4.2]). No further action is necessary. The key will be checked-in for the next 3 months
and key details updated accordingly:
The key can be checked-in under any of your sub-accounts, not necessarily under your main
account. In case of a medium or large organization this eliminates the need of collecting all
the keys every quarter from remote locations just for check-in. For more details see separate
ATMdesk X Deployment Manual.
Check-in is your free insurance for your ATMdesk X licenses. If your key is lost or stolen within
check-in period of 3 months, we will provide you a free replacement license.
Only keys which are within their check-in period are covered. Keys with
expired check-in are NOT entitled for free license replacement.
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ATMdesk X
4.6
User’s Manual
Caring for Your Keys
Your ATMdesk key contains tiny rechargeable lithium cell battery. The battery is charged
automatically every time the key is inserted into a USB port or USB charger.
Fully charged key has expected shelf life of at least 2 years without recharging.
When your key is used regularly with ATMdesk X software, there’s no worry about keeping
battery charged. Usage level of 1-2 hours per month will be enough to keep the battery
charged indefinitely.
If you have spare keys stored for long period, please check-in them at least once per year. You
will be prompted if the battery becomes low and needs recharging.
The key has a blue LED which indicates key’s hardware status:
•
•
•
Steady on with short heartbeats – battery is charged, the key is fully operational.
Slow blinking – battery is low (expected life without recharge approx. 6 months).
Please leave the key in USB port or USB charger until blinking stops and the LED turns
on (this may take up to 48 hours).
Strobe flashing (think of a police car) – battery is nearly empty (expected life without
recharge approx. 1-2 months) or another hardware fault is detected. Please check-in
the key for further diagnostics. In case of empty battery please leave the key in USB
port or USB charger until flashing stops and the LED turns on (this may take up to 72
hours); otherwise please contact our support team for further assistance.
Do not let your key battery to drain completely. Losing battery supply will
render the key permanently unusable.
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ATMdesk X
User’s Manual
5 ATMdesk X Menu System
ATMdesk is controlled through a hierarchical menu system. Typical menu screen is shown
below:
ATMdesk user interface is minimized to fit limited input capabilities of an ATM:
•
•
•
•
Digits 0-9 are used for menu item selection or digital entry. If the information spans
across several pages, 0 is used to scroll them. Current/Total page counter is displayed
in the top right corner.
FDKs (buttons along both sides of the screen) usage is context-dependent; current FDK
assignment is displayed next to the button.
Bottom LEFT FDK is commonly used for negative-style actions (like BACK or CANCEL).
CANCEL/CLEAR/ESC keys on the main keypad can be always used instead of this FDK.
Bottom RIGHT FDK is commonly used for positive-style actions (like CONFIRM or OK).
ENTER key on the main keypad can be always used instead of this FDK.
An action can be also selected by a mouse click (ATMdesk X for Repair Centers only) or by ATM
touch screen, if present (ATMdesk X for Field Service only), or by a standard PS/2 or USB
computer keyboard, if connected (all versions).
ATMdesk X for Field Service can use either front (customer monitor and EPP keyboard) or rear
(EOP/GOP/COP operator panel) ATM interface. If an operator panel is found on startup, rear
interface is activated automatically to facilitate work on through-the wall ATMs where
engineer usually stays at rear. Active interface can be changed (transferred) via menu
whenever required.
BOP (Basic Operator Panel) cannot be used as rear interface; it can only be tested as any other
ATM device. On ATMs with BOP ATMdesk can only use front interface.
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ATMdesk X
5.1
User’s Manual
Main Menu
First screen displayed upon successful start of ATMdesk is Main Menu:
•
•
•
•
•
Device Diagnostics provide access to detailed device tests; each device found by
ATMdesk will be listed in this menu. This is the place to go if you need detailed error
reporting, including M-Status and M-Data and their decoded meanings.
Confidence Tests provide access to quick device checks; each device found by ATMdesk
will be listed in this menu. You can quickly check if a device or the whole ATM is
operational without going into technical details.
Logs and Tallies provide access to ATM Error Logs and Device Tallies maintained by
the ATM platform.
USB Authorization provides USB device authorization with ATM platform after a USB
device has been changed.
System Menu provides common functions like interface transfer (front to rear or vice
versa), device search repeat, test results logging and so on.
To close ATMdesk select EXIT and confirm. You will be prompted to remove your USB key.
ATMdesk X for Field Service will reboot the ATM after exiting.
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ATMdesk X
5.2
User’s Manual
Device Diagnostics Menu
Device Diagnostics Menu provides full “in-deep” testing facilities for all detected devices:
Each submenu provides access to all available tests for a device. Diagnostic output from a test
such as M-Status and M-Data is displayed; all M-Status and M-Data bits and bytes are decoded
and displayed in clear text next to numerical values. Whenever available, additional data from
the device (beyond M-Data) is displayed, such as bill movement information for S2 media
dispenser:
Principal diagnostic outcome is the M-Status, shown in yellow at the top of the screen. Even if
M-Status is 0 (No Error), M-Data may still contain additional information, such as sensor status
or command just executed. In this case M-Data will be decoded and displayed; this does NOT
indicate an error condition.
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5.3
User’s Manual
Confidence Tests Menu
Confidence Tests Menu provides quick “one touch” testing for all detected devices:
Confidence Tests can be run for one, several, or all devices. Selected devices are marked by
“+” sign on the left. You can select/deselect all devices at once using appropriate FDKs. To run
the tests for selected devices press bottom right FDK or ENTER.
During the test sequence you may be prompted for necessary actions (insert a card, press a
key and so on). A result screen is displayed at completion for each selected device:
When several devices have been tested, first screen shows summary information.
You have an option to print or save confidence test report.
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5.3.1
User’s Manual
Looping Option
Confidence Tests can be run in “burn-in” mode, pass after pass – once all selected devices are
tested, the test sequence repeats until chosen number of passes (loops) is reached. The
number of passes is prompted before starting the test:
During the first pass you may be prompted for necessary actions (insert a card, press a key
and so on). Second pass and beyond are designed to run unattended, requiring no user
intervention. Some tests which make no sense in unattended mode (e.g. key pressing) are only
executed once during the first pass.
When all the passes are completed (or looping is cancelled by user), summary statistics is
displayed, showing how each test performed:
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5.4
User’s Manual
Logs and Tallies Menu
Logs and Tallies Menu provides access to ATM Error Logs and Device Tallies maintained by
the ATM Platform (S4i or Aptra):
•
•
View Error Logs (Hardware, Communications and Software) displays ATM Error Logs.
Hardware logs can be further filtered by service (device) name; you can view complete
log (all devices) or only records for selected device.
View Tallies displays tallies (statistic counters accumulated as device operates) for all
detected devices. Tallies are maintained separately by ATM Platform and by ATMdesk
itself; these two groups are displayed in two separate columns. First column shows
tallies maintained by the ATM Platform while second column shows tallies
accumulated by ATMdesk during current session.
Tallies maintained by ATMdesk itself during current session are
temporary: they are not saved between sessions, and they are not added
to ATM’s tallies maintained by the ATM Platform.
•
•
Clear Error Logs clears selected ATM Error Log after a confirmation.
Clear Tallies clears selected ATM or ATMdesk tallies group after a confirmation.
While viewing, you have an option to print or save Error Logs and Tallies.
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ATMdesk X
5.5
User’s Manual
USB Authorization
USB Authorization performs USB device authorization with ATM platform after a USB device
replacement. It takes all necessary actions automatically and displays list of devices that have
been authorized:
Not all USB devices require authorization. ATMdesk will only list the devices that can be
authorized on this particular ATM.
ATMdesk X for Repair Centers can perform USB authorization for an ATM,
but only if all ATM’s USB devices are connected to the PC simultaneously.
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ATMdesk X
5.6
User’s Manual
System Menu
System Menu can be invoked (by pressing bottom right FDK or ENTER button) from in most
other menus:
System menu sets up how diagnostic tests are performed and how test results are logged; it
also provides access to several control functions of ATMdesk:
•
•
•
•
•
Loop set to ON enables test looping and can be used to exercise device stability.
Halt on Error set to ON forces test loop to halt whenever an error is detected.
Test Log set to ON starts accumulating test results which can be printed later.
Print Test Log prints accumulated test results.
Clear Test Log clears accumulated test results after a confirmation.
Two most commonly used options (Loop and Logging) are also mirrored directly on all Device
Diagnostics screens and can be toggled by pressing appropriate FDK.
•
•
•
•
Dump Debug Info stores internal debug information on USB key whenever you need
to report a problem with ATMdesk. This Debug Info file should be sent (along with
problem description) to our support team (support@atmdesk.com).
License Details displays information about your key (serial number and check-in
period) and about your license (type and validity).
Transfer Interface swaps user interface from front to rear or vice versa. This option is
only available if rear operator interface is present (ATMdesk X for Field Service only).
Repeat Device Search restarts device discovery process and is necessary after a device
is connected or reconnected. There are two options – Full (all devices on all ports are
tried) and Quick (only devices found previously are re-tried). Quick search option is
significantly faster but only works if the same device has been reconnected to the same
port.
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5.7
User’s Manual
Printing and Saving Reports
ATMdesk can print reports (test results, error logs, device tallies and so on) on available
printers. The following printers are supported:
•
•
•
“Printing” (saving) to a file on USB key
40-column printers (Receipt/Journal)
Windows system printers (ATMdesk X for Repair Centers only)
The following printer choice is typically available in ATMdesk X for Field Service:
The following printer choice is typically available in ATMdesk X for Repair Centers:
5.7.1
Device Diagnostics Reports
Device Diagnostics Reports are printed from System Menu (see [5.65.5]).
•
OK – test passed. No additional information about passed test is printed.
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•
•
User’s Manual
FAILED – test failed. Additional information about failed test (such as
MSTATUS/MDATA) is printed below the test result.
INCOMPLETE – test not completed. Most tests further explain the reason of being
uncompleted (such as “CARD NOT TAKEN”, “CASH NOT ENABLED” and so on). No
additional information about incomplete test is printed.
The reports can be printed in two modes – brief and detailed (the above picture shows a brief
report). Brief mode prints additional information (M-Status/M-Data) only for failed tests,
while full mode always prints additional information for all tests.
5.7.2
Confidence Test Reports
Confidence Test reports can be printed on test completion (see [5.3]).
When printing Confidence Test reports, results for each device are printed on separate page.
If several devices have been tested, overall test summary across all devices is printed on the
first page. No additional information (such as M-Status/M-Data) is printed even if a test fails;
use Device Diagnostics menus for printing detailed test reports.
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User’s Manual
6 Supported Devices and Tests
This section describes diagnostic tests for all devices currently supported by ATMdesk.
Devices of the same type (e.g. card readers, dispensers, encryptors and so on) are grouped
and handled together by the same set of tests. Tests which only apply to some device variants
(e.g. only to motorized readers but not to manual insertion readers) are only available when
appropriate device variant is present.
For devices with many tests these tests are grouped in submenus. To minimize the need for
going in and out of submenus, frequently needed tests (like Enter Card for readers or Clear for
dispensers) are duplicated in each submenu.
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6.1
User’s Manual
Encrypting Pin Pads
ATMdesk supports the following variants of Encrypting Pin Pads:
•
•
•
•
•
•
•
•
•
•
•
•
6.1.1
SDC Basic Alpha Pin Pad Encryptor (BAPE/HiBAPE)
SDC Encrypting Keyboard Controller (EKC)
SDC EKC Security Module (EKCSM SiCam/Philips)
SDC EPP-B - International (DAPI1/DAPI7)
SDC EPP-E - Germany (DAPI5/DAPI2)
SDC EPP-B - France (DAPI4/DAPI9)
SDC EPP-E - Swiss (DAPI3/DAPI8)
USB EPP2 - International (LGCY/INTL)
USB EPP2 - Germany (GER_L/GER)
USB EPP2 - France (FRA_L/FRA)
USB EPP2 - Swiss (SWI_L/SWI)
USB EPP3 – (PCI3) International (INTL_6x)
Identify
Display encryptor information such as:
•
•
•
6.1.2
Encryptor type and serial number
DAPI type and version
Firmware modules currently loaded
Check Health
Check internal communications to Security Module.
This test does NOT check whether encryptor (security module itself)
works properly. Use Plain Key Loading or Secure Key Loading tests (see
below) to verify security module.
6.1.3
Key Detect
Wait user to press a key on the pin pad and/or on FDKs and display matrix code and key
position. This test runs continuously and is stopped if no key is pressed within 7 seconds.
MDATA byte represents keypad matrix code (hardware position code) of the key pressed:
Left FDK
Pin Pad
Right FDK
07h
10h
11h
12h
13h
03h
06h
14h
15h
16h
17h
02h
05h
24h
25h
26h
27h
01h
04h
20h
21h
22h
23h
00h
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6.1.4
User’s Manual
Plain Key Loading
Load a temporary encryption key into the encryptor and perform key verification.
If this test passes, the encryptor is in good working order and can be used in an ATM. If this
test fails, the encryptor is locked due to possible tampering or dead battery or other reason.
Encryptors are usually not repairable but Reinit Security Module test can be tried as a last
resort.
This test can be blocked on a live ATM due to ATM Application setup of
the EPP. If further key loading is restricted by the ATM Application, you
must perform Clear Keystore test first (see below), but be aware it will
erase all ATM Application’s keys.
This test is not available for EPPs with enhanced security DAPIs (DAPI7, DAPI8, DAPI9, INTL,
SWI, and FRA). Use Secure Key Loading test instead.
6.1.5
Secure Key Loading
Similar to Plain Key Loading but the temporary key must be entered directly from EPP keypad.
Use this test to verify EPPs with enhanced security DAPIs (DAPI7, DAPI8, DAPI9, INTL, SWI, and
FRA).
This test can be blocked on a live ATM due to ATM Application setup of
the EPP. If further key loading is restricted by the ATM Application, you
must perform Clear Keystore test first (see below), but be aware it will
erase all ATM Application’s keys.
This test is not available for latest German OPT EPPs (DAPI2.35/GER__31 and later).
6.1.6
Test PIN Entry
Load a temporary key into the encryptor and perform a test PIN entry and PIN encryption
using that temporary key.
If this test passes, the encryptor is in good working order and can be used in an ATM. If this
test fails, the encryptor is locked due to possible tampering or dead battery or other reason.
Encryptors are usually not repairable but Reinit Security Module test can be tried as a last
resort.
This test can be blocked on a live ATM due to ATM Application setup of
the EPP. If further key loading is restricted by the ATM Application, you
must perform Clear Keystore test first (see below), but be aware it will
erase all ATM Application’s keys.
This test is not available for latest German OPT EPPs (DAPI2.35/GER__31 and later).
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6.1.7
User’s Manual
Reset Removal Switches
Reset triggered EPP “Removal Switches Open” state.
Depending on EPP DAPI version, this test may pass even if the removal
switches are actually not closed. This is normal and simply means that
this version of DAPI ignores removal switches state.
This test is only available for USB EPPs.
6.1.8
Clear Keystore
Erase all ATM application keys from the encryptor. Use this test only prior to installing the
encryptor in an ATM.
CAUTION: Using this function on a live ATM in the field will render ATM
out of service, until ATM owner reloads encryption keys into the EPP.
Once clearing procedure is completed, there’s an option to print the report for audit purposes.
6.1.9
Reinit Security Module
Erase all ATM application keys and internal encryptor variables. Use this function only as a last
resort when your encryptor is not working.
CAUTION: Using this function on a live ATM in the field will render ATM
out of service, until ATM owner reloads encryption keys into the EPP.
6.1.10 OPT Identify
Display HSM details.
This test is only available for German OPT EPPs (DAPI2/GER).
6.1.11 OPT Initialize
Reinitialize HSM.
CAUTION: Using this function on a live ATM in the field will render ATM
out of service, until ATM owner reloads encryption keys into the EPP.
This test is only available for German OPT EPPs (DAPI2/GER).
6.1.12 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
Check Health
Key Detect
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•
•
•
User’s Manual
Plain Key Loading
Secure Key Loading
Test PIN Entry
Confidence Test Report also includes encryptor serial numbers, DAPI variant and other
encryptor specific details.
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6.2
User’s Manual
Card Readers
ATMdesk supports the following variants of Card Readers:
•
•
•
•
•
•
•
•
•
•
•
•
•
6.2.1
SDC MCRW Card Reader
SDC MCRW with Smart/EMV
SDC MCRW with CIM/MM
SDC DIP Card Reader
RS232 IMCRW Card Reader
RS232 IMCRW with Smart/EMV
RS232 IMCRW with CIM/MM
RS232 DIP and Smart Card Reader (Sankyo ICM300 DASH)
RS232 Swipe Card Reader
USB IMCRW Card Reader
USB IMCRW with Smart/EMV
USB IMCRW with CIM/MM
USB Smart DIP Card Reader (Omron V4KU)
Identify
Display card reader information such as:
•
•
•
6.2.2
Firmware version
Readable and writable magnetic tracks
Hardware options (Smart/EMV, CIM/MM, CROPF)
Set Features
Configure various card reader settings:
•
•
•
•
•
Non-magnetic card accept
Jitter on card entry/eject
CIM/MM test card accept
Hi-Co card write
DIP card read on exit/entry and card latch
Some settings are not available depending on card reader variant.
Depending on reader variant settings can be non-persistent and not retained during powerdowns. Even if they are retained, ATM Platform (Aptra) always writes their own values as
configured by SysApp menus; therefore settings configured by ATMdesk should be considered
temporary and valid only while device is operated by ATMdesk.
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6.2.3
User’s Manual
Enter Card
Enable card reader and wait for card entry; card insertion is expected within 15 seconds.
Appropriate action prompt (e.g. “insert card” or “insert/remove card”) is displayed according
to current reader variant and configuration.
6.2.4
Eject Card
Open the shutter or card latch and if necessary move the card to the exit slot where it can be
taken; card removal is expected within 15 seconds.
The test is only available for motorized readers or DIP readers with latch.
6.2.5
Capture Card
Move the card to the capture bin.
This test is only available for motorized readers.
6.2.6
Read ISO Tracks 1/2/3
Read track 1, 2 or 3 and display track data in ASCII format including start and end sentinels. If
the track is read with errors, corrupted data (if any read) will be displayed.
These tests are only available for readers capable of reading appropriate tracks.
6.2.7
Write ISO Tracks 1/2/3
Write two tests patterns (all zeroes and then “0123456789=” repeated up to maximum track
length). Original content of the track is restored after successful test. When writing Hi-Co cards
the “Hi-Co card write” feature must be set to “ENABLE” or “FORCE”.
If a write test fails, track data may be left corrupted. Do not use any live
card for write test.
These tests are only available for readers capable of writing appropriate tracks.
6.2.8
Write All ISO Tracks
A combination of Write ISO Track 1/2/3 tests writing test patterns to all 3 tracks
simultaneously.
This test is only available for readers capable of writing all 3 tracks.
6.2.9
Shutter Test
Open the shutter and verify shutter switch indicating opened; then close the shutter and verify
shutter switch indicating closed.
This test is only available for motorized readers.
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6.2.10 Speed Test
Check card movement speed. Use special card (NCR part number 009-0003479). This test is
only useful for SDC MCRW; for IMCRW it does nothing and always succeeds.
This test is only available for motorized readers.
6.2.11 Cleaning Cycle
Open the shutter for up to 10 seconds and wait for a cleaning card to be entered, then move
the card under the magnetic head several times and finally eject the card.
This test is only available for motorized readers.
6.2.12 Relay and Battery Test
Check current voltage of the backup battery and verify that relays (if fitted) work properly.
This test is only available for motorized readers with CROPF.
6.2.13 Smart Card Stage
Move the card under smart card reader head and bring reader contacts down to the card.
This test is only available for readers with Smart/EMV.
6.2.14 Smart Card Reset
Apply power to the smart card as required by ISO-7816 and EMV specifications, then receive
and display card’s ATR (Answer-To-Reset).
This test is only available for readers with Smart/EMV.
6.2.15 Smart Card Release
Raise reader contacts and move the card out of smart card reader head.
This test is only available for readers with Smart/EMV.
6.2.16 Initialize SCIF
Reset Smart Card Interface. Power is removed from reader contacts, stopper pin solenoid is
deactivated.
This test is only available for readers with Smart/EMV.
6.2.17 SCIF Solenoid
Check Stopper Pin and Contacts solenoids operate properly by switching them ON/OFF.
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User’s Manual
For DASH and USB DIP readers this test exercises card latch solenoid. For DASH reader a card
must be inserted in the reader for this test to run. This test does not report any errors and
requires visual observation.
This test is only available for readers with Smart/EMV.
6.2.18 SCIF Identify
Display Smart Card Interface EPROM ID and power supply info.
This test is only available for readers with Smart/EMV.
6.2.19 CIM Verify
Perform CIM/MM card verification. This test must follow Read ISO Track 3 otherwise “Out of
sequence” error may occur. The “CIM/MM test card” feature must be set to “OFF” before
inserting a card for this test. It is recommended using Run-To-Run 2 or Run-To-Run 3 instead
to maintain correct sequence of tests.
This test only checks that verification procedure can be performed; it does
not fail if the card does not actually pass verification.
This test is only available for motorized readers with CIM/MM.
6.2.20 CIM Turnaround
Perform CIM/MM module communication turnaround test. This test can be also run with
turnaround plug connected instead of real CIM/MM module.
This test is only available for motorized readers with CIM/MM.
6.2.21 CIM Self-Test
Perform CIM/MM module self-test. This test does not require any card to be inserted in
reader.
This test is only available for motorized readers with CIM/MM.
6.2.22 CIM Service Test
Perform CIM/MM module service test. This test requires special CIM/MM test cards
(numbered T-1 to T-11). The “CIM/MM test card” feature must be set to “ON” before inserting
a card for this test. It is recommended to use Run-To-Run 4 instead to maintain correct
sequence of tests.
This test is only available for motorized readers with CIM/MM.
6.2.23 Run To Run Sequence 1
The following sequence is executed for motorized readers:
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•
•
User’s Manual
Enter Card
Capture Card
The following sequence is executed for manual insertion readers:
•
•
Enter Card (insert/remove or swipe card)
Read ISO Tracks 1/2/3
6.2.24 Run To Run Sequence 2
The following sequence is executed for motorized readers:
•
•
•
•
•
•
•
•
•
•
Shutter Test
Enter Card
Read ISO Tracks 1/2/3
CIM Verify
Smart Card Stage
Smart Card Reset
Smart Card Release
Write ISO Track 3
Eject Card
Capture Card
The following sequence is executed for manual insertion readers with latch:
•
•
•
Enter Card (insert and latch card)
Read ISO Tracks 1/2/3
Eject Card
This sequence is not available for manual insertion readers without latch.
6.2.25 Run To Run Sequence 3
The following sequence is executed for motorized readers:
•
•
•
•
•
•
•
Enter Card
Read ISO Tracks 1/2/3
CIM Verify
Smart Card Stage
Smart Card Reset
Smart Card Release
Eject Card
The following sequence is executed for manual insertion readers with latch:
•
Enter Card (insert card without latch)
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•
•
•
•
•
User’s Manual
Read ISO Tracks
Smart Card Stage
Smart Card Reset
Smart Card Release
Eject Card
This sequence is not available for manual insertion readers without latch.
6.2.26 Run To Run Sequence 4
The following sequence is executed:
•
•
•
•
Set “CIM/MM test card” feature
Enter Card
CIM Service Test
Eject Card
This sequence is only available for motorized readers with CIM/MM.
6.2.27 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Enter Card (insert/remove or swipe card for manual readers)
Shutter Test
Read ISO Tracks 1/2/3
CIM Verify
Eject Card
CIM Turnaround
CIM Self-Test
Initialize SCIF
SCIF Solenoid
Enter Smart Card (insert and latch card for manual readers)
Smart Card Stage
Smart Card Reset
Smart Card Release
Eject Smart Card
Relay and Battery Test
Confidence test report also includes firmware version (IMCRW only) and other reader specific
details.
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6.3
User’s Manual
Anti-Skimmers
ATMdesk supports the following variants of Anti-Skimmers:
•
•
•
Skimming Protection Solution for IMCRW on SelfServ ATMs
Skimming Protection Solution for IMCRW on Personas ATMs
Skimming Protection Solution for DIP reader on SelfServ ATMs
Skimming Protection Solution (SPS) is also known as Intelligent Fraud Detection 2 (IFD2) or
Anti Skimming Module (ASM).
6.3.1
Identify
Display device information such as device variant, serial number and version information.
6.3.2
Set Features
Configure jammer activation parameters:
•
•
Jammer Sensitivity - amount of capacitive sensor drift that causes jammer activation.
Valid range is 50-1000 (the less the value the more sensitive it is).
Jammer Timeout - amount of time in seconds the jammer remains activated. Valid
range is 1-10.
Configured settings are persistent and retained during power-downs. However, ATM Platform
(Aptra) always writes their own values as configured by SysApp menus; therefore settings
configured by ATMdesk should be considered temporary and valid only while device is
operated by ATMdesk.
6.3.3
Rebaseline
Calculate current capacitive sensor “zero level” (baseline) and write it to the calibration file on
the ATM HDD.
This value will be eventually used to detect environmental changes to the card entry area
(skimmers, foreign objects and so on). Therefore the card entry area must be it its
“operational” configuration before commencing this test. In particular, the following must be
ensured:
•
•
•
•
•
Fascia is closed and aligned and all devices surrounding card reader (e.g. receipt
printer) are racked in, including card reader itself.
All cables are correctly attached and aligned.
There are no modifications to the card reader entry slot (no skimmers or other
fraudulent devices are installed).
There are no foreign objects in or near card entry slot.
There are no persons near card entry slot (e.g. no hand is approaching)
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Measured baseline needs to be written to a file on the ATM HDD for future use by ATM
Platform (Aptra). It is therefore mandatory that ATMdesk is run on an ATM with Aptra
currently installed on the HDD and that HDD is accessible (i.e. not encrypted).
6.3.4
Sensor Status
Display current status of all SPS sensors:
•
•
•
•
•
•
•
Drill mat state (intact/penetrated)
Cabinet door state (open/closed)
Jammer state (on/off)
Jammer alert status
Metal/magnet detection status
IMCRW width/shutter switch transition status
Capacitive sensor measured level
Jammer and metal/magnet detection are only available on SPS variants for IMCRW (Personas
or SelfServ).
Jammer can be activated by approaching hand or other object; when active, an audible tone
can be heard.
Jammer alert can be triggered by inserting metal or magnet in the card entry slot.
6.3.5
Test Jammer
Activate jammer for about one second and display detection results (alert, metal/magnet).
When jammer is active, an audible tone can be heard.
This test is only available for SPS variants for IMCRW (Personas or SelfServ).
6.3.6
Test Trigger 1
This test requires trigger test tool (NCR part number 445‐0738402 for SelfServ IMCRW or 4450740456 for Personas IMCRW). When prompted, insert the tool into the card slot in position
1 (magnet) so that number “1” mark remains visible when the tool is fully inserted. Remove
the tool when prompted. The detection results are displayed.
This test is only available for SPS variants for IMCRW (Personas or SelfServ).
6.3.7
Test Trigger 2
This test requires trigger test tool (NCR part number 445‐0738402 for SelfServ IMCRW or 4450740456 for Personas IMCRW). This test performs like “Test Trigger 1” but the tool should be
inserted in the card slot in position 2 (metal).
This test is only available for SPS variants for IMCRW (Personas or SelfServ).
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6.3.8
User’s Manual
Test Trigger 3
This test requires trigger test tool (NCR part number 445‐0738402 for SelfServ IMCRW or 4450743656 for SelfServ DIP). This test performs like “Test Trigger 1” but the tool should be
inserted in the card slot in position 3 (“unusual object”) for IMCRW or placed over the bezel
for DIP.
This test is only available for SPS variants for SelfServ (IMCRW or DIP).
6.3.9
Width Switch Harness
When prompted, insert a card into the card slot until it touches the shutter (note that the
shutter will NOT open). Remove the card when prompted. The width switch signal detection
by SPS is verified.
This test is only available for SPS variants for IMCRW (Personas or SelfServ). Additionally, the
card reader itself must be connected and powered on.
6.3.10 Shutter Switch Harness
Card Reader shutter is activated and the shutter switch signal detection by SPS is verified.
This test is only available for SPS variants for IMCRW (Personas or SelfServ). Additionally, the
card reader itself must be connected and powered on.
6.3.11 Run To Run Sequence
The following sequence is executed:
•
•
•
•
•
•
•
Sensor Status
Test Jammer
Test Insert 1
Test Insert 2
Test Insert 3
Width Switch Harness
Shutter Switch Harness
6.3.12 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
Sensor Status
Test Jammer
Width Switch Harness
Shutter Switch Harness
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6.4
User’s Manual
Cash Dispensers
ATMdesk supports the following variants of Cash Dispensers:
•
•
•
•
•
•
•
•
•
•
SDC Cash Dispensers (56xx/IE/Enhanced/ASIC)
SDC Cash Dispensers with Encryption Enhancement (PDEE)
SDC New Cash Dispensers (P86/NID/NID2)
SDC New Cash Dispensers with Encryption Enhancement (PDEE)
SDC Spray Cash Dispenser on 5870 (Bantam)
RS232 Spray Cash Dispenser on 53xx (Hawk)
RS232 Spray Cash Dispenser with Encryption Enhancement (SDEE)
USB S1 Cash Dispenser
USB S1 Cash Dispenser with Encryption Enhancement
USB S2 Media Dispenser
Dispense, Stack and Present tests require that one of the cassettes or the purge bin has been
reinserted to confirm that user has access to the inside of the safe. If not done prior to test,
the user will be allowed up to 30 seconds to reinsert a cassette before the test fails.
Dispense, Stack and Present tests are not available if your USB key is in Safe Mode (see [4.4]).
Extended cassette types are supported if the dispenser recognizes them. However, for most
dispensers only 4 groups of cassette tallies can be maintained by the ATM at a time (known as
“virtual” cassette types). When introducing cassette type not previously used in an ATM, the
tallies may become invalid and should be discarded or cleared.
Most ATMs are equipped with interlock on the dispenser racks, disconnecting AC power when
dispenser is pulled out from the safe. The interlock must be closed manually when dispenser
is tested out of the safe.
When dispenser diagnostics menu or confidence test menu is entered for the first time, secure
connection is established (PDEE/SDEE and USB dispensers only). In some cases, establishing
secure connection may require operator assistance to open the safe and toggle security switch
or reinsert a cassette as prompted; failure to do so within one minute will leave dispenser
unconnected. Unconnected dispenser will allow only limited set of tests.
S2 media dispenser does not store bill parameters in NVRAM. These parameters are lost on
every power-up and must be manually entered through LEARN menu. You must enter at least
some nonzero singularity values otherwise an attempt to learn bills will fail. If you reboot the
ATM without powering off the dispenser, then parameters set by ATM platform will remain in
memory and can be used by ATMdesk.
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6.4.1
User’s Manual
Identify
Display firmware version numbers, dispense protection level (SDC/RS232/USB or
Logical/Physical) and encryption type (standard/enhanced) where applicable.
This test is only available for PDEE/SDEE and USB dispensers.
6.4.2
Clear
Move any bills left in the dispenser transport into the purge bin (reject area in S2 dispenser)
and clear any other error condition.
6.4.3
Clear to Retract
Move any bills left in the dispenser transport into the retract area of purge bin and clear any
other error condition.
This test is only available for S2 dispenser.
6.4.4
Cassettes Status
Display type and state of each cassette installed in each pick module. A cassette can be in one
of the following states:
•
•
•
•
•
6.4.5
OK – Cassette installed and is not low on bills.
Near Empty – Cassette installed but is low on bills.
Empty – Pick failure condition was detected while cassette was low on bills.
Fatal – Too many failures or bill parameters for this cassette are not set.
Not Installed – No cassette installed in the pick module.
Set Notes
Set number of bills to be picked from each cassette type installed for future Dispense and
Stack tests. By default 5 bills are set for each cassette type.
6.4.6
Dispense
Dispense bills (as set by Set Notes) from each cassette type installed, equivalent to Stack and
Present in one operation.
This test is not available if the Key Device was configured in Safe Mode.
6.4.7
Stack
Pick bills (as set by Set Notes) from each cassette type installed and stack them for
presentation.
This test is only available for stacking dispensers.
This test is not available if the Key Device was configured in Safe Mode.
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6.4.8
User’s Manual
Present
Open the shutter and move previously stacked bills to the exit slot where they can be
removed; the bills are expected to be taken within 15 seconds.
This test is only available for stacking dispensers.
This test is not available if the Key Device was configured in Safe Mode.
6.4.9
Learn Bills
Learn bill parameters (size and singularity) or enter them manually. Bill presentation order can
be also changed from this menu.
Current bill sizes, singularities and presentation order are shown on the screen for all installed
cassette types.
To learn bill parameters automatically select a cassette type or select “All Cassettes”.
Uninstalled cassette types are skipped; for installed cassette types you will be asked for
number of bills to pick (by default 40 for stacking dispensers and 70 for spray dispensers).
To enter bill parameters manually select appropriate menu item. You will be asked for size
and singularity values for all supported cassette types; you can press Enter to keep current
values which you don’t want to change.
New bill sizes, singularities and bill presentation order will be displayed on the screen but not
saved until you exit the Learn Bills menu. On exit a prompt will displayed to confirm saving of
modified parameters.
6.4.10 Self-Test
Pick one bill from each cassette installed and move them to the purge bin. Exit Shutter (on
stacking dispensers) and Divert Gate (on spray and S2 dispensers) tests are also executed.
On S2 dispenser Clamp, Carriage, Pick Arm and Pick Valve tests are executed too.
6.4.11 Sensor/Switch Status
Display state of all available dispenser sensors.
6.4.12 Sensor Analogue Readings
Similar to Sensor/Switch Status but sensor analogue values are returned instead of
clear/blocked state.
This test is only available for spray dispensers and S2 dispenser.
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6.4.13 Sensor Blocked Thresholds
Similar to Sensor/Switch Status but sensor threshold values are returned instead of
clear/blocked state.
This test is only available for spray dispensers and S2 dispenser.
6.4.14 Main Motor Test
Run main AC transport drive motor for several seconds.
This test is not available for S2 dispenser.
6.4.15 Single Note Transport Test
Run the SNT and verify its operation.
This test is only available for S2 dispenser.
6.4.16 Presenter Bill Drive Test
Run presenter bill drive in two speeds (fast and slow) in forward and backward directions.
On S2 dispenser the bill drive (carriage belts) is exercised at every carriage position (present,
retract, reject).
This test is only available for stacking dispensers.
6.4.17 Presenter Clamp Test
Move presenter clamp to home position if it’s not at home; then move it to the present
position and back to the home position.
On P86/NID and USB dispensers the bill alignment mechanism also checked. It is moved to
home position if it’s not at home; then it’s moved to the smallest bill position and back to the
home position.
This test is only available for stacking dispensers.
6.4.18 Presenter Carriage Test
Move carriage to present, retract, reject and back to home position.
This test is only available for S2 dispenser.
6.4.19 Presenter Clamp Motor Test
Move carriage away from home and exercise clamp motor (without actually moving the
clamp).
This test is only available for S2 dispenser.
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6.4.20 Exit Shutter Test
Open exit shutter and verify shutter sensors indicate opened; then close the shutter and verify
shutter sensors indicate closed.
This test is only available for stacking dispensers.
6.4.21 Divert Gate Test
Open divert gate and verify gate sensors indicate opened; then close the gate and verify gate
sensors indicate closed.
This test is only available for spray dispensers and S2 dispenser.
6.4.22 Media Deflector Test
Extend media deflector and verify deflector sensors indicate extended; then retract the
deflector and verify deflector sensors indicate retracted.
This test is only available for S2 dispenser.
6.4.23 Pick Valve Test
Activate main motor and the pick valve of selected pick module. All currency cassettes (except
for S2 dispenser) must be removed before executing this test. This test does not report any
errors and requires visual observation and (for S2 dispenser) analyzing measured vacuum
data.
On S2 dispenser additional option is offered to perform the test with or without pressurizing
vacuum system. Without pressurizing only the valve solenoid is exercised; with pressurizing
the test is executed in three stages: creating vacuum, retaining vacuum (valve closed) and
discharging vacuum (valve open). A further option allows keeping pick arm on the media; in
this case the vacuum should be only partially discharged on the last stage.
6.4.24 Pick Arm Test
Move the pick arm of selected pick module to each of 4 positions and back to home. CIC sensor
values and arm position in degrees are reported.
This test is only available for S2 dispenser.
6.4.25 Guidance Lights Test
Blink all three guidance lights (red, amber and green) until a key is pressed.
This test is only available for S2 dispenser.
6.4.26 Calibrate and Configure
Reconfigure dispenser and recalibrate mechanism sensors after a field replaceable unit (FRU)
or control board replacement. Additional options are offered to perform
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configuration/calibration on presenter unit (presenter or its part replaced); on pick units (pick
units added/removed or replaced); and on Single Note Transport (SNT replaced).
There must be no media items anywhere in the transport as currently measured sensor levels
are taken as their base reference.
This test is only available for S2 dispenser.
6.4.27 Prepare for Shipment
Set moving parts of the mechanism to safe positions for shipment.
This test is only available for S2 dispenser.
6.4.28 Run To Run Sequence 1
The following sequence is executed:
•
•
•
•
•
•
•
Clear
Presenter Bill Drive
Presenter Clamp
Exit Shutter and/or Divert Gate
Self-Test
Dispense
Clear
6.4.29 Run To Run Sequence 2
The following sequence is executed:
•
•
•
Clear
Dispense (skipped in Safe Mode)
Clear
6.4.30 Run To Run Sequence 3
The following sequence is executed:
•
•
Presenter Bill Drive
Presenter Clamp
6.4.31 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
Check Interlock
Clear
Presenter Bill Drive
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•
•
•
•
•
User’s Manual
Presenter Clamp
Exit Shutter and/or Divert Gate
Self-Test
Dispense
Clear
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6.5
User’s Manual
Envelope Depositories
ATMdesk supports the following variants of Envelope Depositories:
•
•
•
SDC Envelope Depository (Dual-Processor/Single-Processor)
SDC Envelope Depository with Dispenser Option (PPD-EDO)
USB Envelope Dispenser and Depository
If Envelope Dispenser is present (as a separate unit or as an integral part of the depository),
then Envelope Dispenser tests will be offered in a separate menu (see [6.6]).
6.5.1
Deposit and Print Data
Open the shutter and wait user to enter an envelope; envelope is expected within 15 seconds.
Once envelope is inserted, the ASCII characters “LDTX” are printed on it 20 times and the
envelope is transported to the depository bin.
6.5.2
Deposit and Print Serial Number
Open the shutter and wait user to enter an envelope; envelope is expected within 15 seconds.
Once envelope is inserted, 4-digits Serial Number is printed on it and the envelope is
transported to the depository bin. Serial Number is not incremented during this test.
6.5.3
Print and Return
Open the shutter and wait user to enter an envelope; envelope is expected within 15 seconds.
Once envelope is inserted the text “TEST PRINT” is printed on the envelope and the envelope
is transported back to the entry slot.
This test is only available for USB depositories.
6.5.4
Clear to Bin
Drive the transport to move any possibly present envelope to the depository bin.
6.5.5
Clear to Entry
Open the shutter and drive the transport to move any possibly present envelope to the entry
slot.
This test is only available for USB depositories.
6.5.6
Clear Print Head
Exercise the depository’s print head cleaning mechanism.
This test is only available for USB depositories.
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6.5.7
User’s Manual
Shutter Test
Open the shutter and verify shutter switch indicating opened; then close the shutter and verify
shutter switch indicating closed.
6.5.8
Sensor Test
Report the status of each of the device sensors.
This test is only available for USB depositories.
6.5.9
Run To Run Sequence 1
The following sequence is executed:
•
•
•
Clear to Bin
Shutter Test
Deposit and Print Serial Number
6.5.10 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
Clear to Bin
Shutter Test
Deposit and Print Serial Number
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6.6
User’s Manual
Envelope Dispensers
ATMdesk supports the following variants of Envelope Dispensers:
•
•
•
SDC Motorized Envelope Dispenser
SDC Envelope Depository with Dispenser Option (PPD-EDO)
USB Envelope Dispenser and Depository
Envelope Dispenser is an optional unit for Envelope Depository and can only be tested when
its Envelope Depository is present.
6.6.1
Present
Present one envelope at the exit slot for removal.
6.6.2
Retract
Move the envelope from exit slot inside until it clears the exit sensor.
6.6.3
Sensor Status
Display state of following sensors:
•
•
•
6.6.4
Bin low sensor
Exit sensor
Timing disk sensor
Anti-Fish Solenoid
Activate device anti-fish solenoid.
This test is only available for USB dispensers.
6.6.5
Run To Run Sequence 1
The following sequence is executed:
•
•
•
6.6.6
Sensor Status
Present
Retract
Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
Sensor Status
Present
Retract
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6.7
User’s Manual
Bunch Note Acceptors
ATMdesk supports the following variants of Bunch Note Acceptors:
•
•
•
RS232 BNA-1 (Glory UD-10 / UD-40 / UD-50)
RS232 BNA-2 (Glory UD-600 / UD-686)
USB BNA-3 (Glory UD-700)
Most ATMs are equipped with BNA interlock, which disconnects BNA power supply completely
when safe door is opened and/or BNA is pulled out from the safe. The interlock is typically
located near BNA racks and must be closed manually when safe door is opened and/or BNA is
pulled out from the safe. Because all power is disconnected by the interlock, the BNA will be
effectively switched OFF and will not be discovered by ATMdesk if interlock is not closed.
6.7.1
Identify
Display information about device type and firmware version.
6.7.2
Accept
Enable BNA for bills entry. A bunch of bills is expected to be inserted within 15 seconds.
Recognized bills stay in the escrow; recognition results are displayed.
Unrecognized bills (if any) are automatically ejected and a prompt to take them is displayed.
6.7.3
Encash
Move escrowed bills into the deposit cassette.
6.7.4
Force Encash
Move all bills which may be left in transport (including escrow) into the deposit cassette.
6.7.5
Refund
Eject escrowed bills at refund slot and display a prompt to take them.
6.7.6
Force Refund
Eject all bills which may be left in transport (including escrow) at refund slot and display a
prompt to take them.
6.7.7
Status Request
Display status of the escrow unit (number of notes held and their denominations).
6.7.8
Report Definitions
Display list of currency denominations currently configured (enabled) in the BNA.
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6.7.9
User’s Manual
List Templates
Display list of currency templates currently present (loaded) in the BNA.
This test is only available for UD-686 and UD-700.
6.7.10 Shutter Test
Open the BNA shutter for 3 seconds and then closes it. The BNA MEI indicator does not
operate during this test.
This test is only available for UD-686 and UD-700.
6.7.11 Retract
Eject escrowed bills at refund slot, wait 2 seconds and retract them into the capture bin.
This test is only available for UD-686 and UD-700.
6.7.12 Force to Capture Bin
Move all bills which may be left in transport (including escrow) into the capture bin.
This test is only available for UD-686 and UD-700.
6.7.13 Synchronize
Current PC time is stored into the BNA.
6.7.14 Sort to Front Cassette
Select front cassette as the destination deposit bin for encash.
This selection is only available for UD-50, UD-686 and UD-700.
6.7.15 Sort to Rear Cassette
Select rear cassette as the destination deposit bin for encash.
This selection is only available for UD-50, UD-686 and UD-700.
6.7.16 Run To Run Sequence
The following sequence is executed:
•
•
•
Status Request
Accept
Refund
6.7.17 Confidence Test Sequence
The following sequence is executed during Confidence Test:
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•
•
•
•
User’s Manual
Status Request
Force Encash
Accept
Refund
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6.8
User’s Manual
Bunch Note Recyclers
ATMdesk supports the following variants of Bunch Note Recyclers:
•
•
USB GBNA/GBRU (Fujitsu G610)
USB GBNA/GBRU (Fujitsu G610) with Encryption Enhancement (GBEE)
Dispense, Stack, Present and Test Cash Units tests require that security switch (ST) on the
upper PCB has been kept pressed for several seconds to confirm that user has access to the
inside of the safe. If not done prior to test, the user will be allowed up to 30 seconds to press
the switch before the test fails.
Dispense, Stack, Present and Test Cash Units tests are not available if your USB key is in Safe
Mode (see [4.4]).
When GBNA/GBRU diagnostics menu or confidence test menu is entered for the first time,
secure connection is established (GBEE devices only). In some cases, establishing secure
connection may require operator assistance to open the safe and press and hold security
switch (ST) as prompted; failure to do so within one minute will leave the device unconnected.
Unconnected device will allow only limited set of tests.
6.8.1
Identify
Display device information such as:
•
•
•
•
•
6.8.2
Device type (GBNA/GBRU)
Pre-Acceptor type
Reject Bin type
Firmware version
BV Template version
Report Definitions
Display list of currency denominations defined by currently loaded GBNA/GBRU template.
6.8.3
Configure Cassettes
Display and edit current cassette configuration. Cassette priority and ECB6 mode can be also
changed from this menu.
Normally for GBNA/GBRU installed and operated in an ATM in the field these settings are
loaded by ATM Platform/Application and need not be changed. However, this menu can be
useful when testing standalone GBNA/GBRU in the workshop.
For every cassette position (1-4) the following information is displayed:
•
•
Cassette type (Deposit or Recycle)
Cassette ID as set by cassette magnets (0-15)
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•
User’s Manual
Denomination(s) assigned for this cassette position.
GBNA/GBRU handles cassettes by their positions, NOT by their IDs. Each position can be
assigned zero, one or more denominations to deposit and/or dispense. Only recycle type
cassettes assigned exactly one denomination can be used to dispense bills. Different bill
generations/publications (e.g. all variants of $20 bills) are considered one denomination and
can be mixed in the same recycle cassette.
There are 3 special “denominations” which can be assigned in addition to currency
denominations defined by currently loaded template:
•
•
•
SUSPECT – for depositing suspected bills (ECB6 mode only)
DAMAGED – for depositing damaged bills
TEMPORARY – for reconciliation, not used by ATMdesk
Cassette priority is used for the following purposes:
•
•
•
When depositing bills, if there is more than one cassette accepting given
denomination, these cassettes are tried in order of their priorities. First available (e.g.
not full) cassette will be the one to store the bill to.
When dispensing bills, if there is more than one recycle cassette with given
denomination, these cassettes are tried in order of their priorities. First available (e.g.
not empty) cassette will be the one to pick the bill from.
When dispensing bills, different denominations are picked in order of their cassette
priorities. Is therefore possible to set up bill presentation order so that bigger notes
are dispensed first and go to the bottom of the bunch presented.
ECB6 mode (named after Article 6 of European Central Bank (ECB) Council Regulation
1338/2001) enables detection of counterfeit and suspected bills if the template currently
loaded in the GBNA/GBRU supports such detection.
Configured settings are persistent and retained during power-downs. However, ATM Platform
(Aptra) always writes their own values as configured by SysApp menus and ATM Application;
therefore settings configured by ATMdesk should be considered temporary and valid only while
device is operated by ATMdesk.
6.8.4
Clear to Reject
Reset the device and clear transport. All notes found in transport are moved to reject area.
6.8.5
Clear to Capture
Reset the device and clear transport. All notes found in transport are moved to capture area.
This test is only available for GBNA/GBRU with removable (3-area) bin.
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User’s Manual
Accept
Enable GBNA/GBRU for bills entry. A bunch of bills is expected to be inserted within 15
seconds. Bills are sorted according to validation results:
•
•
•
•
•
Genuine bills go to escrow.
Damaged bills go to escrow.
Suspected bills in ECB6 mode go to escrow; in non-ECB6 mode they are considered as
unrecognized.
Counterfeit bills in ECB6 mode go to counterfeit area; in non-ECB6 mode they are
considered as unrecognized.
Unrecognized bills are automatically ejected and a prompt to take them is displayed.
If ejected bills are not taken within 15 seconds, they are retracted into reject area.
Recognition results and location of bills are displayed.
6.8.7
Encash
Move accepted bills from escrow to the cassettes according to their denominations and
priorities. Bills are sorted according to re-validation results:
•
•
•
•
•
Genuine bills go to cassette of corresponding denomination if configured, otherwise
to reject area.
Damaged bills go to DAMAGED cassette if configured, otherwise to reject area.
Suspected bills in ECB6 mode go to SUSPECTED cassette if configured, otherwise to
reject area; in non-ECB6 mode they go to reject area.
Counterfeit bills in ECB6 mode go to counterfeit area; in non-ECB6 mode they go to
reject area.
Unrecognized bills go to reject area.
Recognition results and location of bills are displayed.
6.8.8
Refund
Move previously accepted bills from escrow to the exit slot where they can be removed. If
presented bills are not taken within 15 seconds, they are retracted into reject area.
6.8.9
Set Notes
Set number of bills of each denomination configured to be picked for future Dispense and
Stack tests. By default 5 bills are set for each denomination.
This selection is only available for GBRU.
6.8.10 Dispense
Dispense bills (as set by Set Notes) from each cassette type installed, equivalent to Stack and
Present in one operation.
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This test is only available for GBRU.
This test is not available if the Key Device was configured in Safe Mode.
6.8.11 Stack
Pick bills (as set by Set Notes) from each cassette type installed and stack them in escrow for
presentation.
This test is only available for GBRU.
This test is not available if the Key Device was configured in Safe Mode.
6.8.12 Present
Move previously stacked bills from escrow to the exit slot where they can be removed. If
presented bills are not taken within 15 seconds, they are retracted into reject area.
This test is only available for GBRU.
This test is not available if the Key Device was configured in Safe Mode.
6.8.13 Test Cash Units
Picks one bill of each available denomination, move picked bills to the pre-acceptor and then
return them back to cassettes.
This test is only available for GBRU.
This test is not available if the Key Device was configured in Safe Mode.
6.8.14 Cassettes Status
Display type, ID and state of each cassette installed in each pick module. A cassette can be in
one of the following states:
•
•
•
•
•
•
OK – Cassette installed and is neither low/empty nor full.
Low – Cassette installed but is low on bills.
Empty – Cassette installed but is empty.
Near full – Cassette installed but is almost full.
Full – Cassette installed but is full.
Removed – No cassette installed in this position.
6.8.15 Sensor Status
Display information about current state of each of the device sensors.
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6.8.16 Shutter Test
Open exit shutter and verify shutter sensors indicate opened; then close the shutter and verify
shutter sensors indicate closed. Media Entry Indicator is lit on while shutter is open.
6.8.17 Motor Test
Exercise mechanical parts of the transport. There must be no bills anywhere in the transport.
6.8.18 Deposit Run To Run Sequence 1
The following sequence is executed:
•
•
•
Cassettes Status
Accept
Refund
6.8.19 Deposit Run To Run Sequence 2
The following sequence is executed:
•
•
•
Cassettes Status
Accept
Encash
6.8.20 Dispense Run To Run Sequence
The following sequence is executed:
•
•
•
•
•
•
Clear to Reject
Cassettes Status
Shutter Test
Test Cash Units
Dispense
Clear to Reject
6.8.21 Save Statistics
Bootable version of ATMdesk saves device statistics to a removable USB drive. PC version of
ATMdesk saves the file to the home folder (C:\Users\<username>\SaveStatistics.dat).
6.8.22 Save BV Info
Bootable version of ATMdesk saves Bill Validator information to a removable USB drive. PC
version of ATMdesk saves the file to the home folder (C:\Users\<username>\SaveBVInfo.dat).
6.8.23 Check BV Calibration
This test requires BV test note (NCR part number 009-0020816). When prompted, insert the
test note making sure that the side with the NCR part number is facing upwards.
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When calibration is successfully passed, the test note stays in the escrow. When calibration
failed, the note is ejected and appropriate message is displayed. You may need to repeat
calibration several times as prompted.
6.8.24 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
•
Clear to Reject
Shutter Test
Accept
Refund
Test Cash Units
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6.9
User’s Manual
Cheque Processing Modules
ATMdesk supports the following variants of Cheque Processing Modules:
•
•
•
•
•
•
6.9.1
USB Document Processing Module (Sankyo IST-300 USB DPM)
USB Cheque Processing Module (iTran-1000 CPM-2 / CPM-3)
USB Cheque Processing Module (iTran-1000 CPM-4)
USB Scalable Cheque Processing Module (SCPM)
USB Scalable Deposit Module (SDM) with IBVM and DVM validators
USB Scalable Deposit Module 2 (SDM2) with DVM validator
Identify
Display device information such as (depending on device type):
•
•
•
•
•
•
•
•
6.9.2
Device type (CPM2/CPM3/CPM4/SCPM/SDM/SDM2/UDPM)
Infeed type
Bin module type and number of bins
Endorser Printer presence
Escrow/Rebunch Module (ERBM) presence
Serial numbers of various device modules
Hardware IDs of various device modules
Software IDs of various device modules
Scan Document
Enable the device for document entry. A document or bunch of documents is expected to be
inserted within 15 seconds.
If a document is already inside, then for a single-feed device it will be re-scanned; for a multifeed device (SCPM or SDM/SDM2 with ERBM) more document(s) are expected to be inserted.
For SDM/SDM2 currency and value for each detected banknote will be displayed.
6.9.3
Eject
Open the shutter and move the document to the entry slot for removal. The document is
expected to be removed within 15 seconds.
For a multi-feed device (SCPM or SDM/SDM2 with ERBM), all cheques currently present in
Infeed, Main Transport and Rebunch Module are ejected in that order. Every presented
document or bunch of documents is expected to be removed within 15 seconds.
Before ejecting from rebunch, one cheque is moved there from escrow (if escrow is not
empty). Please note that the eject test does not attempt to return all cheques from escrow
via rebunch due to uncertainty of remaining rebunch capacity. If you need to return all
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cheques from the escrow, first perform REBUNCH test manually until escrow is empty or
rebunch is full.
6.9.4
Endorse
Take one cheque from the transport (or one cheque from the escrow for SCPM or SDM/SDM2
with ERBM) and print with “ABCD…WXYZ” on the rear of the cheque.
For CPM2/3/4 the cheque then remains in the transport; for SCPM and SDM/SDM2 it is moved
to capture bin 1.
This test is not available for UDPM.
6.9.5
Capture to Bin 1
Move the document from the transport to the Main Bin. It is the only bin (for open bin
module), stacking bin (for stacking bin module) or the largest bin (for powered pocket bin
module). For SDM/SDM2 it is the cheque bin.
For a multi-cheque device (SCPM with ERBM), one cheque from Main Transport, Escrow or
Infeed is captured by trying the modules in that order; operation stops as soon as first cheque
is captured.
For SDM/SDM2 one cheque from Escrow is captured.
Please note that the capture test does not attempt to capture all cheques from anywhere in
the transport. If you need to do so, perform CAPTURE ALL or CLEAR test.
6.9.6
Capture All to Bin 1
Same as Capture to Bin 1 but moves all documents from escrow to Cheque Bin.
This test is only available for SDM/SDM2.
6.9.7
Capture to Bin 2
Same as Capture to Bin 1 but moves the document to the Reject Bin (Cash Bin for SDM/SDM2).
This test is only available for stacking and powered pocket bin modules.
6.9.8
Capture All to Bin 2
Same as Capture to Bin 1 but moves all documents from escrow to Cash Bin.
This test is only available for SDM/SDM2.
6.9.9
Capture to Bin 3
Same as Capture to Bin 1 but moves the document to the Auxiliary Bin.
This test is only available for three-bin powered pocket bin modules.
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6.9.10 Capture to Retract Bin 1
Same as Capture to Bin 1 but moves the document to the Retract Bin 1.
This test is only available for SDM/SDM2.
6.9.11 Capture to Retract Bin 2
Same as Capture to Bin 1 but moves the document to the Retract Bin 2.
This test is only available for SDM/SDM2.
6.9.12 Rebunch
Move one document from the escrow to the rebunch.
This test is only available for SDM/SDM2 or SCPM with ERBM.
6.9.13 Rebunch All
Same as Rebunch but moves all documents from escrow to the rebunch.
This test is only available for SDM/SDM2.
6.9.14 Clear
Move all documents from anywhere in the transport to the Reject Bin (bin 2), if present,
otherwise to bin 1. For SDM/SDM2 documents will be transported to Retract Bin 1.
For a multi-feed device (SCPM or SDM/SDM2 with ERBM), all cheques from Main Transport,
Escrow and Infeed are captured in that order.
For SCPM (but not SDM/SDM2) cheques already stacked in the rebunch cannot be captured;
if the rebunch is not empty, the test will fail after clearing all other transport areas. If you need
to clear cheques from rebunch, perform EJECT test.
For SDM/SDM2 cheques from rebunch are first moved to escrow via infeed and then cleared
from there.
6.9.15 Sensor Status
Display current status of device sensors.
6.9.16 Sensor Thresholds
Display analogue readings, effective LED DAC level and max allowed LED DAC level for all
deskew/track sensors (DSn/TSn). Sensor status is shown as “failed” if sensor level does not
reach minimum threshold even with LED level set to maximum. The status is shown as “dirty”
if sensor level can only reach minimum threshold with LED level set well above maximum
threshold.
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This test is only available for SDM2.
6.9.17 Read Front Image
Read scanned image data of the front side of the document and display picture on the screen
for up to 10 seconds or until a key is pressed.
For a multi-feed device (SCPM or SDM/SDM2 with ERBM), the image of the last scanned
cheque is displayed.
Please note than orientation detection is not performed, misoriented documents are not
rotated and the image is displayed exactly as inserted and scanned.
6.9.18 Read Rear Image
Same as Read Front Image but reads and displays rear side of the document.
6.9.19 Read MICR Codeline
Read scanned magnetic data and perform codeline recognition. For each character the
recognition confidence level is also displayed (‘9’ – best quality, ‘0’ – worst quality).
Unrecognized characters are shown as ‘-’.
Only E13B font is supported by ATMdesk at this time.
Please note that codeline recognition is done in software and therefore decoding results and
misread ratio produced by ATMdesk may differ from what would be produced by ATM
software.
Please also note that ATMdesk makes no attempt to compensate for poor quality MICR data
or misoriented cheques by applying any OCR-related technologies. Doing so would simply
conceal possibly malfunctioning MICR hardware.
6.9.20 Reset
Re-initialize device; this is also known as “Device Integrity Test”.
6.9.21 IBVM/DVM Reset/Integrity
Re-initialize IBVM or DVM module.
This test is only available for SDM/SDM2.
6.9.22 Infeed Reset/Integrity
Re-initialize Infeed module.
This test is only available for SDM2.
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6.9.23 ERBM Reset/Integrity
Re-initialize ERMB module.
This test is only available for SCPM or SDM with ERBM.
6.9.24 SBIN Reset/Integrity
Re-initialize Stacking Bin module.
This test is only available for SCPM or SDM/SDM2 with Stacking Bin.
6.9.25 Shutter Test
Exercise facia shutter by trying to open and close it.
6.9.26 Solenoid Test
Exercise transport solenoids. This test does not report any errors and needs visual
observation.
6.9.27 Transport Motor Test
Exercise transport motors. This test does not report any errors and needs visual observation.
6.9.28 Feeder Cycle Test
Exercise feeder mechanism. This test does not report any errors and needs visual observation.
This test is only available for SCPM or SDM/SDM2 with ERBM.
6.9.29 Deskew Cycle Test
Exercise deskew mechanism. This test does not report any errors and needs visual
observation.
6.9.30 Endorser Cycle Test
Exercise endorser mechanism. This test does not report any errors and needs visual
observation.
6.9.31 List BV Templates
Display currency templates loaded into bill validator.
This test is only available for SDM/SDM2.
6.9.32 Run To Run Sequence
The following sequence is executed:
•
•
Scan Document
Read Front Image
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•
•
•
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Read Rear Image
Read MICR Codeline
Eject
Clear
6.9.33 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
•
•
•
Reset
Scan Document
Read Front Image
Read Rear Image
Read MICR Codeline
Eject
Clear
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6.10 Receipt and Journal Printers
ATMdesk supports the following variants of Receipt and Journal Printers:
•
•
•
•
•
•
•
•
•
•
•
SDC Receipt and Journal Matrix Printers
SDC Receipt and Journal Thermal Printers
RS232 Journal Printer (Axiohm/TEC)
RS232 Receipt Printer (Axiohm/TEC)
RS232 60mm (Transportless) Receipt Printer
USB Journal Printer
USB Receipt Printer
USB Receipt Printer with Capture
USB Two-Side Receipt Printer
USB LEAP (Mini) Receipt Printer
USB LEO (Micro) Receipt Printer
6.10.1 Sensor Test
Display current state of printer sensors and switches.
6.10.2 Set Features
Configure various printer settings:
•
Paper type (plain/black mark)
These settings are only available for USB receipt printers.
Configured settings are persistent and retained during power-downs. However, ATM Platform
(Aptra) always writes their own values as configured by SysApp menus; therefore settings
configured by ATMdesk should be considered temporary and valid only while device is
operated by ATMdesk.
6.10.3 Print Quality
Print the following:
•
•
•
LDTX pattern repeated 5 times double wide
LDTX pattern repeated 10 times single wide
Full character set single wide
On USB printers capable of printing graphics the text is followed by contrast verification bars
and a black verification bar.
On Two Side Thermal (2ST) receipt printers loaded with Two-Side paper the same picture is
printed on the back of the receipt. Each side is marked appropriately (“Side 1” or “Side 2”).
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On receipt printers the paper is cut at black mark or at configured length and the receipt is
delivered.
6.10.4 Print Alignment
Print a sequence of identical 40-character lines single wide to allow verification of line spacing
and alignment.
On USB printers capable of printing graphics a block of vertical black stripes is printed for the
same purpose.
On Two Side Thermal (2ST) receipt printers loaded with Two-Side paper the same picture is
printed on the back of the receipt. Each side is marked appropriately (“Side 1” or “Side 2”).
On receipt printers the paper is cut at black mark or at configured length and the receipt is
delivered.
6.10.5 Slew Test
Print LDTX pattern 10 times, slew nine lines and then print another 10 LDTX.
The paper is cut at black mark or at configured length and the receipt is delivered.
This test is only available for receipt printers.
6.10.6 Cut and Eject
Slew paper to the next black mark or configured length, cut the paper and deliver the receipt.
This test is only available for receipt printers.
6.10.7 Cut and Capture
Slew paper to the next black mark or configured length, cut the paper and move the receipt
into capture bin.
This test is only available for receipt printers with Capture.
6.10.8 Feed Motor Test
Run feed motor for several seconds. Paper must be removed from the printer before
executing this test. Additionally, on Axiohm thermal printers the mechanism must be open.
This test is not available for 60mm receipt printers.
6.10.9 Knife Test
Activate cut knife for a moment to verify its state. Paper must be removed from the printer
before executing this test.
This test is only available for receipt printers (except 60mm).
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6.10.10 Carriage Motor Test
Move carriage from home position and back to home position. Paper must be removed from
the printer before executing this test.
This test is only available for matrix printers.
6.10.11 Transport Forward Test
Run paper transport motor forward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for receipt printers (except 60mm, LEAP and LEO).
6.10.12 Transport Reverse Test
Run paper transport motor backward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for SDC matrix receipt printers.
6.10.13 Take-up Spool Test
Run take-up spool for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for journal printers.
6.10.14 Reset
Clear FATAL printer condition and perform Print Quality test to check printer state.
This test is only available for SDC printers.
6.10.15 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
•
Sensor Test
Print Quality
Print Alignment
Cut and Eject
Cut and Capture
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6.11 Statement Printers
ATMdesk supports the following variants of Statement Printers:
•
•
•
•
•
•
SDC Thermal Statement Printer
SDC Enhanced Thermal Statement Printer (SDC+)
USB Statement Printer
USB Two-Side Statement Printer
USB Dual-Roll Statement Printer
USB Fanfold Statement Printer
Each variant of the printer is supported with or without Buncher option.
6.11.1 Sensor Test
Display current state of printer sensors and switches.
6.11.2 Set Features
Configure various printer settings:
•
Paper type (plain/black mark)
These settings are only available for USB printers.
Configured settings are persistent and retained during power-downs. However, ATM Platform
(Aptra) always writes their own values as configured by SysApp menus; therefore settings
configured by ATMdesk should be considered temporary and valid only while device is
operated by ATMdesk.
6.11.3 Select Feeder
Set first or second roll feeder as the paper source for other tests.
This selection is only available for dual-roll printers.
6.11.4 Print Quality
Print the following:
•
•
•
LDTX pattern repeated 5 times double wide
LDTX pattern repeated 10 times single wide
Full character set single wide
On USB printers capable of printing graphics the text is followed by contrast verification bars
and a black verification bar.
On Two Side Thermal (2ST) printers loaded with Two-Side paper the same picture is printed
on the back of the statement. Each side is marked appropriately (“Side 1” or “Side 2”).
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The paper is cut at black mark or at configured length and the form is delivered.
6.11.5 Print Alignment
Print a sequence of identical 80-character lines single wide to allow verification of line spacing
and alignment.
On USB printers capable of printing graphics a block of vertical black stripes is printed for the
same purpose.
On Two Side Thermal (2ST) printers loaded with Two-Side paper the same picture is printed
on the back of the statement. Each side is marked appropriately (“Side 1” or “Side 2”).
The paper is cut at black mark or at configured length and the form is delivered.
6.11.6 Slew Test
Print LDTX pattern 20 times, slew nine lines and then print another 20 LDTX.
The paper is cut at black mark or at configured length and the form is delivered.
6.11.7 Cut and Eject
Slew paper to the next black mark or configured length, cut the paper and deliver the form.
6.11.8 Capture
Move printed form from the transport to the capture bin.
6.11.9 Set Forms Count
Set number of forms for Bunch and Eject test.
This selection is only available for printers with Buncher.
6.11.10 Bunch and Eject
Cut and stack pre-set number of forms and then deliver stacked forms. Each form is marked
by an appropriate message (“Statement N of M”).
This test is only available for printers with Buncher.
6.11.11 Feed Motor Test
Run feed motor for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for USB printers.
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6.11.12 Knife Test
Activate cut knife for a moment to verify its state. Paper must be removed from the printer
before executing this test.
This test is only available for USB printers.
6.11.13 Cam Motor Test
Run cam motor for several seconds. Paper must be removed from the printer before executing
this test.
This test is only available for USB roll (not fanfold) printers.
6.11.14 Transport Forward Test
Run paper transport motor forward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for SDC and USB fanfold printers.
6.11.15 Transport Reverse Test
Run paper transport motor backward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for SDC printers.
6.11.16 Buncher Clamp Test
Activate buncher clamp for several seconds and then deactivate it. Paper must be removed
from the printer before executing this test.
This test is only available for SDC and USB fanfold printers with Buncher.
6.11.17 Buncher Transport Forward
Run buncher transport motor forward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for SDC printers with Buncher.
6.11.18 Buncher Transport Reverse
Run buncher transport motor backward for several seconds. Paper must be removed from the
printer before executing this test.
This test is only available for SDC printers with Buncher.
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6.11.19 Buncher Motors Test
Run two buncher motors for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for USB roll (not fanfold) printers with Buncher.
6.11.20 Buncher Stopper Test
Activate buncher paper stopper for several seconds. Paper must be removed from the printer
before executing this test.
This test is only available for USB roll (not fanfold) printers with Buncher.
6.11.21 Buncher Roller Test
Activate buncher roller for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for USB roll (not fanfold) printers with Buncher.
6.11.22 Buncher Shutter Test
Activate buncher shutter for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for USB roll (not fanfold) printers with Buncher.
6.11.23 Buncher Flapper Test
Activate buncher flapper for several seconds. Paper must be removed from the printer before
executing this test.
This test is only available for USB roll (not fanfold) printers with Buncher.
6.11.24 Run To Run Sequence 1
The following sequence is executed:
•
•
Print Quality
Capture
6.11.25 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
•
Sensor Test
Print Quality (from both feeders for dual-roll printers)
Print Alignment (from both feeders for dual-roll printers)
Bunch and Eject (5 forms)
Clear Transport (capture if forms are not taken)
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6.12 Barcode Readers
ATMdesk supports the following variants Barcode Readers:
•
RS232 SSI Barcode Reader
6.12.1 Scan Barcode
Wait user to scan a barcode the screen and display decoded barcode data and barcode ID.
This test is run continuously and is stopped if no barcode is detected within 7 seconds.
6.12.2 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
Scan Barcode
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6.13 Miscellaneous Interfaces
ATMdesk supports the following variants of Miscellaneous Indicators:
•
•
•
•
•
SDC Miscellaneous Interface (LPX Cores)
SDC Miscellaneous Interface (NLX Cores)
USB Miscellaneous Interface
USB Mini Miscellaneous Interface
USB Midi Miscellaneous Interface
Support for PC (LPT) Miscellaneous Interface (5670 ATMs and some 5870 ATMs) has been
discontinued in ATMdesk X. For these ATMs please use ATMdesk 8.
ATMdesk is unable to detect which components of a Miscellaneous Interface are actually
employed in a particular ATM. Therefore, all components (MEI, Indicators, Alarms and Mode
Switch) are offered for testing.
SDC Mode Switch (which can be mounted standalone or located on the BOP/EOP Operator
Panel) is connected directly to the ATM PC Core (SSPB/SSPA board). The switch is therefore
not technically part of the SDC Miscellaneous Interface but still presented as part of it for
uniformity.
If the ATM is equipped with Auto-Supervisor Feature, the switch is actually replaced by an
interlock operated when ATM cabinet is opened and closed. On these ATMs you will need to
exercise the interlock instead of the switch itself.
6.13.1 Set MEI Speed
Set up blinking speed for all other MEI tests. Default speed is 1 Hz.
6.13.2 MEI Tests
For each possible MEI indicator, a test is offered which blinks that MEI for three seconds. These
tests do not report any errors and require visual observation.
ATMdesk is unable to detect which MEIs are actually employed in a particular ATM. Therefore
all possible MEIs (MCRW, Cash, Receipt, Statement, Passbook, Depository, Envelope and
Extra) are offered for testing.
6.13.3 Indicators Tests
For each possible miscellaneous indicator a test is offered which activates that indicator for
three seconds and turns it off. These tests do not report any errors and require visual
observation.
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ATMdesk is unable to detect which indicators are actually employed in a particular ATM.
Therefore all possible indicators (Facia Light, In-Service, Remote Status and Remote Relay) are
offered for testing.
On some ATMs Remote Relay can be used to control safe door electronic lock. Therefore the
test requires that the user confirms access to the safe by opening safe door; this is monitored
using Safe Door Alarm sensor. If the safe door was not opened before the test, the user will be
given 20 seconds to do so before the test fails. On ATMs without Alarm harness safe door alarm
sensor is always active and therefore Remote Relay test is always enabled.
These tests are not available for Mini and Midi USB Miscellaneous Interfaces.
6.13.4 On-Board Turnaround
On-board turnaround test is performed.
This test is only available for SDC Miscellaneous Interfaces.
6.13.5 Alarms Sensors State
Current status of all possible alarm sensors is reported.
6.13.6 Mode Switch State
Current state of the mode switch is reported.
This test is not available when using USB-SDC Adapter instead of SSPB/SSPA board.
This test is not available when using a USB Miscellaneous Interface and the Mode Switch
harness is disconnected.
6.13.7 Mode Switch Toggle
Wait up to 7 seconds for the user to toggle mode switch.
This test is not available when using USB-SDC Adapter instead of SSPB/SSPA board.
This test is not available when using a USB Miscellaneous Interface and the Mode Switch
harness is disconnected.
6.13.8 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
•
All MEIs activated and deactivated
All indicators activated and deactivated
On-board Turnaround
Alarms Sensors State
Mode Switch State
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Mode Switch Toggle
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6.14 Customer and Operator Displays
ATMdesk supports the following variants of Customer and Operator Displays:
•
•
•
Front Customer Display
Graphic Operator Panel (GOP/uGOP)
Compact Operator Panel (COP)
6.14.1 Grid Test
Fill entire display with a rectangular grid. Press any key to return back to menu.
6.14.2 White/Red/Green/Blue Solid Test
Fill entire display with appropriate color. Press any key to return back to menu.
6.14.3 White/Red/Green/Blue Gradient Test
Fill entire display with stripes of increasing density, from black to 100% of the appropriate
color. Press any key to return back to menu.
6.14.4 Confidence Test Sequence
There are no confidence tests for displays.
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6.15 Operator Panels
ATMdesk supports the following variants of Operator Panels:
•
•
•
SDC Basic Operator Panel (BOP)
SDC Enhanced Operator Panel (EOP)
USB Front Service Interface (FSI) Keyboard
FSI is simply an ordinary USB PC keyboard and cannot be tested by ATMdesk, but can be used
as an input device to drive ATMdesk user interface.
Mode Switch located on the BOP/EOP is connected directly to the ATM PC Core (SSPB/SSPA
board). The switch is therefore not technically part of the BOP/EOP but still presented as part
of the Operator Panel for uniformity.
6.15.1 Linearity Test
Fill entire panel screen with ‘H’ character. Press a key to return back to menu.
6.15.2 Key Detect
Wait user to press a key on the operator panel and display matrix code and key position. This
test runs continuously and is stopped if no key is pressed within 7 seconds.
MDATA byte represents keypad matrix code (hardware position code) of the key pressed:
Left FDK
EOP
Right FDK
C1h
C2h
C3h
C4h
C5h
C6h
C9h
CAh
CBh
CCh
CDh
CEh
D1h
D2h
D3h
D4h
D5h
D6h
D9h
DAh
DBh
DCh
DDh
DEh
BOP
00h
01h
02h
03h
10h
11h
12h
13h
20h
21h
22h
23h
30h
31h
32h
33h
6.15.3 Rear Indicators Tests
For each possible rear indicator a test is offered which activates that indicator for three
seconds and turns it off. These tests do not report any errors and require visual observation.
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6.15.4 Slow/Fast Beep Tests
Emit slow/fast beep on the operator panel for three seconds. These tests do not report any
errors and require visual observation.
6.15.5 Mode Switch State
Current state of the mode switch is reported.
This test is not available when using USB-SDC Adapter instead of SSPB/SSPA board.
6.15.6 Mode Switch Toggle
Wait up to 7 seconds for the user to toggle mode switch.
This test is not available when using USB-SDC Adapter instead of SSPB/SSPA board.
6.15.7 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
•
•
•
•
Linearity Test
Key Detect
All rear indicators activated and deactivated
Mode Switch State
Mode Switch Toggle
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6.16 Touch Screens
ATMdesk supports the following variants of Touch Screens:
•
•
•
•
•
•
•
RS232 Surface Acoustic Wave Touch Screen (ELO)
USB Surface Acoustic Wave Touch Screen (ELO 2700 IntelliTouch)
USB Capacitive (CAP) Touch Screen (GDS)
USB Projected Capacitive (PCAP) Exterior Touch Screen (Zytronic)
USB Projected Capacitive (PCAP) UPDD Touch Screen (Zytronic X-Y)
USB Graphic Operator Panel Touch Screen (GDS)
USB Compact Operator Panel Touch Screen (PenMount)
6.16.1 Display Touch Coordinates
Wait user to touch the screen and display the point of touch as an asterisk on the screen. This
test is run continuously and is stopped if no touch is detected within 7 seconds.
6.16.2 Confidence Test Sequence
The following sequence is executed during Confidence Test:
•
Display Touch Coordinates
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7 Troubleshooting
We do our best to make sure your ATMdesk runs flawlessly. Still, unfortunate things happen
sometimes.
Please follow the steps described in this chapter to fix most common problems.
You are always welcome to contact support@atmdesk.com anytime for further help.
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7.1
User’s Manual
Troubleshooting ATMdesk X Software
If you face a problem while using your ATMdesk X on an ATM or on a PC, please proceed as
follows.
First, please login to your account on our website www.atmdesk.com and make sure you are
using latest version of ATMdesk X. The problem you are facing might already have been
resolved.
If the problem persists using the latest version, please contact ATMdesk Support Team at
support@atmdesk.com.
Please provide ATMdesk Debug Info (see [5.6]) along with your support
request to speed up our feedback. We will be unable to investigate your
case without Debug Info file and we will ask for it anyway before going
any further.
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7.2
User’s Manual
Troubleshooting ATMdesk Web Agent
ATMdesk Web Agent is a local service on your PC required to provide access to your ATMdesk
keys from your browser.
Web Agent replaces Java applet and plugin previously used by the ATMdesk website for the
same purpose.
In order to function, Web Agent may require intervention from a system administrator; this
usually applies to PCs which are part of corporate network infrastructure. Please contact your
IT support department if you have troubles installing or using ATMdesk Web Agent.
The following information may be helpful for your IT support to identify and cure the issue.
ATMdesk Web Agent is a Windows service running on the PC. In order to install and start it,
the user must have appropriate privileges:
ATMdesk Web Agent service depends on Smart Card service which must be present and
enabled, i.e. configured for automatic or manual start (ATMdesk Keys are smart cards
conforming to USB-CCID specification):
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ATMdesk X
User’s Manual
ATMdesk Web Agent is a web server listening on port 8443 of local network interface
(127.0.0.1:8443). This interface is normally not blocked by firewalls but you may need to check
your firewall if you have a non-standard configuration.
ATMdesk Web Agent serves HTTPS connections to domain mykey.atmdesk.com, which
resolves to IPv4 address of local interface (127.0.0.1). You may need to check your DNS
configuration to ensure such resolution is enabled. As a workaround, hosts file
(C:\Windows\System32\drivers\etc\hosts) can be used to resolve “mykey.atmdesk.com”.
Connections to local interface cannot be handled via proxy. If you have HTTP proxy configured,
you may need to add “mykey.atmdesk.com” to the exception list (most browsers respect
system Internet Options which are automatically updated by the Web Agent installer):
If all settings are correct, opening https://mykey.atmdesk.com:8443 in a web browser should
display a page like this:
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