Orange County Convention Center
Orlando, Florida | May 15-18, 2011
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Chris Seitz
Sr. SAP QM Consultant
Enowa Consulting

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Agenda
Overview of notification process – Pharma product issue
Configuration for custom screen areas
User exits to build screens and process logic
Append structures for adding fields
Activating user function codes
Generic Object Services example
Action box configuration
Badi example during save
Learning points
Return on investment
Best practices
Real Experience. Real Advantage.
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Notification Process Overview - Flowchart
Real Experience. Real Advantage.
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Notification Process Overview – Example Key Drivers
Confidentiality of “reporter” contact information
In some cases, no material or SAP “customer”
Ability to confirm that findings have been reviewed
Ease transition from old system – users new to SAP
Explicitly document certain checks such as batch review
Make sure system meets FDA Audit requirements
Quick replacement for out-of-support stand-alone system
Real Experience. Real Advantage.
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Notification Process Overview – Design decisions
Use workflow with IQS12 to simplify investigational input
Manage confidential data in append fields
Manage FDA requirements in append fields where appropriate
Use custom screen areas to simplify screen input
Make sure that any development is upgrade compliant
Create prototype for analysis within 2-week timeframe
Real Experience. Real Advantage.
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Notification Process Overview – Main Screen – QM02
Standard SAP
Elements
Custom Screen Area
Real Experience. Real Advantage.
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Process Overview – Task processing in QM02
Custom Screen Area
Real Experience. Real Advantage.
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Process Overview – WF Task processing – IQS12
Custom Screen Area
Real Experience. Real Advantage.
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Notification Process Overview – Task Screen
Data Transferred back to Header upon Saving
Real Experience. Real Advantage.
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Notification Process Overview – Task Screen
Data Transferred back to Header upon Saving
Real Experience. Real Advantage.
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Configuration of Screen Areas – Activities
Activate User Exit QQMA0001- User Subscreen for
Notification Header (Screen 100 is default blank screen)
Activate User Exit QQMA0011- User Subscreen for Additional
Data on Task – 3 lines (Screen 100 is default blank screen)
Customize Extended View: Tabstrips and Screen Areas
Customize Notification Header and Screen Areas
Activate User Exit QQMA0003- "User data" Function in
"Goto" Menu if function codes are needed.
Extend Append Structures for QMEL, QMSM, QMFE …
Activate Notification Save Badi
Real Experience. Real Advantage.
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User Exit for custom screen areas - Header
Code to adopt subscreen changes
Subscreens
0100 – blank
Others - active
12 Real Experience. Real Advantage.

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User Exit for custom screen areas - Task
Subscreens
0100 – blank
Other - active
Real Experience. Real Advantage.
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Customizing Screen Areas for Header Tabstrip
Linking
Subscreen to Tabstip
Real Experience. Real Advantage.
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Customizing Screen Areas for Task Overview
Subscreen to Tabstip
Real Experience. Real Advantage.
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Customizing Header Screen Areas in Task
Processing
(3 lines)
Real Experience. Real Advantage.
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User Exit for function code
Real Experience. Real Advantage.
User Function Code to process
Attachment list directly
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Append Structures for adding fields - QMEL
By Adding Custom fields to a QMEL append
Structure, they are automatically extended to the underlying data structures that are available during notification processing.
Real Experience. Real Advantage.
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Append Structures for adding fields – QMEL cont’d
Real Experience. Real Advantage.
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Append Structures for adding fields – QMSM
Same is true for QMSM, QMFE, QMMA – they also transfer to Processing structures automatically
Real Experience. Real Advantage.
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Generic Object Services Example – linking an F-code
Button only shows up if attachments exist
Real Experience. Real Advantage.
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Generic Object Services Example – screen layout
Real Experience. Real Advantage.
Screen links button to f-code
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Example Badi Code – Task data move to header
Real Experience. Real Advantage.
Set filter to determine when code is executed
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Example Badi Code – Task data move to header cont’d
Badi is even accessed during defects recording, unlike older user exits
Real Experience. Real Advantage.
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Action box Configuration - Uses
Communication
Tracking activities
Material movements
Sales order creation
Regenerate CoA
Launch workflows
Use function group
QM06 as template
(In some cases, forms are hard coded)
Real Experience. Real Advantage.
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Action box Configuration – Example Functions QM06
Real Experience. Real Advantage.
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Learning Points
Custom screen areas can enhance usability and comfort
Satisfy legal, process requirements directly without trying to change the business process to match SAP
Allow for input into transaction design process without breaking the development bank management – where does the migration to Z-code stop?
Action box can help streamline transaction strings
Real Experience. Real Advantage.
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Return on Investment
Notification development offers an alternative to best of breed solutions (systems like Trackwise), which required redundant support structures and licensing
Integration to score-carding, reporting, feedback to the design process, easier to achieve with one data source.
Real Experience. Real Advantage.
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Best Practices
Development can be done in an SAP compliant way, minimizing issues with patching/upgrading and keeping SAP support in place.
Using notifications leverages investment in SAP & support
Workflow integration can be used to facilitate participation by
Real Experience. Real Advantage.
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Key Learnings
User subscreens are easily implemented with minimal coding.
Notifications provide flexible approach to managing event driven processes
Integration to other SAP components can be leveraged through action box integration
Real Experience. Real Advantage.
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Real Experience. Real Advantage.
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For ongoing education in this area of focus, visit www.asug.com.
SESSION CODE: 2811