2015 Performance & Development Form
Employee Name:
PR VEERARAGAVAN
Employee Designation:
Manager Name:
Manager Designation:
Date of Meeting:
Region/Country:
Service Engineer
Tamilnadu – India
Section A: Individual Goals Review (Refer Annexure A for rating scale)
This section will focus on what is achieved during the year. Please provide the rationale for giving each rating.
Self-Score
Goals
Scale (1-5)
1.Gains Quality Knowledge & Exposure
Shares Experience & Key learnings to colleagues
Effective team work and ability to handle work pressure
Exhibit professional Demeanor
Timely submission of expenses & Reports
Contribute to successful implementation of processes /
improvements
2.Manage downtime for the equipment’s notified, by focusing
on improving FTFR
Manage total cycle time
PPM compliance
Field audit compliance
Service parts turns
3.AMC/ CMC payment follow up
CRM Application Use
Warranty Cost
4. New sales leads
Value addition to the customer
4
4
5
5
4
5
5
5
5
5
5
5
3
Remarks
Self
RM Score
Scale (1-5)
Remarks
Reporting Manager
I learned lot from our colleagues and
shared what I know with our colleagues
and worked together as a team whenever
needed. I keep on submit the Expenses
and Reports with in the time line.
Supports given customers and colleagues
to get implement processes and
improvements in both sales and service
side.
As per CRM policy the downtime and
improved FTFR ratio is maintained
Doing PPM for all warranty , AMC, Free
AMC machines as per schedule without
deviation
Following and keep all necessary tools
Most of machines are converted into AMC,
except which maintained by BME and one
Government Hospital
All Breakdown, PPM, Installation calls
register through CRM.
I tried to reduce Warranty spare cost by
giving training to technician for maintaining
machine and customer to use good RO,
Concentrate and Power supply.
Some sales leads and sales related
information shared with sales team in my
territory.
Average Score ____________
Employee Signature: ________________________
Manager Signature: ________________________
Section B: Core Values Review
Name: PR VEERARAGAVAN
Employee Code: 0229
Quality
Core
Values
This section will focus on how you deliver your results, according to each of our core values. Typically, this will be a discussion between you and your manager to achieve a
rating. Space is provided below for additional comments.
RM Score
(Scale 1-5)
Competencies related to our core values
RM Comments
Establishes quality targets, overcomes obstacles, aims for quality outcomes,
makes quality decisions, based on analysis, judgement & experience. Continually
learning and adapting to change in order to maintain quality.
Demonstrates quality in interpersonal relationships, is respectful and inclusive,
works well within the team and with other teams
Customer Centric
Demonstrates strong technical/functional knowledge and delivers quality products
& services in own area of responsibility.
Demonstrates an understanding that everyone internally and externally is a
customer and demonstrates a positive approach to all relationships.
Understands that we go the extra mile to solve problems facing our customers
and to listen, provide reassurance and solutions. We deliver customer information
back to the business to update customer information.
Is sensitive to cultural and organization differences in offices and in Countries
around the region. Provides a service that is tailored to the requirements of the
culture.
Commitment
All staff, in all areas, however junior, should make an effort to know about our
business, about dialysis and what we contribute, why we call ourselves The renal
company. The intranet should be followed to learn about the region.
Maintains focus in challenging situations, remains positive and optimistic under
pressure, inspires commitment in others. Takes action to resolve stressful
situations and doesn’t give up. Goes the extra mile to complete work and keep
projects/ teams moving forward positively.
Is committed to the business by managing resources and budgets/ finances
within corporate guidelines.
Commits to developing themselves and the team, shares information and
knowledge and keeps team informed. Communicates commitment for agreed
business initiatives and communications.
Average Score _________
Employee Signature:________________________
Manager Signature: ________________________
Section C: 2015 Final Review & Feedback
Name: PR VEERARAGAVAN
Employee Code: 0229
The final review is a two way process. First, you comment on your overall performance during the year, and provide feedback to your manager. Second, your Manager
summarises your performance during the year and assigns an overall rating. In the final section, you and your Manager note any topics that should be carried over to the next
year.
Employee Comments
a) Comments on your own performance over the year:
I worked with responsibilities to support our customers by providing exceptional service. Generated Service revenue as good as by AMC and
Spare parts. Given Support to other territory by servicing and installing machines. Supported to sales teams to share leads in my region and
supported while implement new products like 5008.
b) What two things could your manager do, to help you perform at an even higher level?
5008 Training needed
By arranging clinical training for our product and Hybrid therapies
Manager Comments
a) Summary of employee’s performance over the year:
Next level Manager Comments
Employee Signature: ____________________
Manager Signature: _________________
Next Level Manager: ________________
Date: _________________________________
Date: _____________________________
Date: _____________________________
Salary Review / Promotion Recommendation Form
To Human Resources Department
Employee Name:
Department:
Employee Designation:
Date:
To be filled by Manager
b) Overall performance rating for employee:
Outstanding
5
Exceeded Expectations
4
Promotion Recommendation
-
Met Expectations
3
Needs Improvement
2
Unsatisfactory
1
YES / NO
If Yes :New Position :New Responsibilities :-
Manager Name:
Manager Signature:
Manager Designation:
Next Level Manager Name:
Next Level Manager Signature:
Next Level Manager Designation: