MGT 162
JAN 2018
Question 1
a) List four (4) types of managerial roles introduced by Mintzberg.
b) Briefly explain two(2) management skills for managers.
Question 2
a) List four (4) barriers to effective planning.
b) Briefly explain two(2) components of single-used plan.
Question 3
a) Identify four (4) advantages of group decision making.
b) Briefly explain any two (2) type o group decision techniques.
Question 4
a) Identify four (4) dimensions of quality.
b) Briefly explain two (2) tools of Total Quality Management.
Question 5
a) List any four (4) principles of Islamic management.
b) Briefly explain any two (2) characteristic of Islamic leaders.
Part B
Question 1
Through delegation, a manager is able to divide task and allocate it to the subordinates. However, there
are managers who are reluctant to delegate their task and authority to their subordinates. Briefly
discuss five (5) barriers to delegation.
Question 2
With an example, discuss the Herzberg’s Two-Factor Theory towards employee motivation.
Question 3
The path-Goal Theory focuses on leader’s style and behaviors that fits the employee and work
environment. With appropriate examples, discuss four (4) primary types of leader’s behavior.
Question 4
Controlling is the process of assuring actual activities conform to planned activities. With an example,
discuss five (5) importance of controlling.
Question 5
We sometimes fail to communicate effectively with other people. With an example, discuss five (5)
barriers to effective communication.
JUN 2018
Question 1
a) Identify four (4) function of management.
b) Briefly explain two (2) criteria of managerial performance.
Question 2
a) List four (4) benefits of planning.
b) Describe two (2) types of planning.
Question 3
a) List four (4) steps in the rationale model of decision-making.
b) Briefly explain two (2) types of decision-making.
Question 4
a) Identify four (4) prominent Philosophers of Total Quality Management.
b) Briefly explain the following perspective of quality.
i) Consumer perspective
ii) Producer perspective.
Question 5
a) List any four (4) principles of Islamic Management.
b) Briefly explain any two (2) principles of Islamic leadership.
a) List any four (4) principles of Islamic management.
b) Briefly explain any two (2) characteristic of Islamic leaders.
Part B
Question 1
An effective delegation can benefit manager, employee and organization. Define delegation and discuss
four (4) benefits of delegation.
Question 2
Repeat behavior with positive consequences will while behavior with negative consequences will be
avoided. With appropriate example , discuss four (4) components of behavior modification under
reinforcement theory.
a) List any four (4) principles of Islamic management.
b) Briefly explain any two (2) characteristic of Islamic leaders.
Question 3
French and Raven identified sources of power through a study they had conducted on leadership roles.
Describe five (5) sources of power with an example.
Question 4
According to Stoner , controlling is defined as the process to ensure actual activities conform to planned
activities. With appropriate example, explain the four (4) steps in control process.
Question 5
The communication process facilitates shared meaning between a sender and a receiver . With the aid
of a diagram , discuss eight (*) components in the communication process.
March 2017
Part A
Question 1
a) List four (4) types of decisional role.
b) Briefly explain two (2) types of management process.
Question 2
a) List four (4) importance of planning.
b) Briefly explain two (2) types of operational plan.
Question 3
a) Identify four (4) disadvantages of decision-making.
b) Describe two (2) forms of group decision making.
Question 4
a) Identify two (2) tools of Total Quality Management (TQM)
b) Briefly explain two (2) importance of Total Quality Management (TQM)
Question 5
a) List four (4) characteristics of an Islamic leader.
b) List four (4) principles of Islamic management.
Part B
Question 1
With the aid of a diagram, discuss four (4) types of organizational structure.
Question 2
In 1943, a psychologist Abraham Maslow introduced the most widely known and popular theory of
motivation. With the aid of a diagram, discuss the Maslow Hierarchy of Needs Theory.
Question 3
The Managerial Grid is a two dimensional matrix developed by Robert Blake and Jane Mouton to help a
measure a manager’s concern for people and tasks. Explain the grid with the aid of diagrams.
Question 4
Manages can perform certain activities to make the control process more effective. Explain the
activities.
Question 5
Keith Davies identified four (4) types of grapevine chains. Explain with the help of a diagram.
MARCH 2016
PART C
Question 1
Explain the three (3) levels of management. Provide an example for each level.
Question 2
Explain three (3) types of standing plan.
Question 3
Identify three (3) disadvantages of group decision making.
Question 4
Write shirt notes in the following tools of Total Quality management.
a) Fishbone Diagram
b) Benchmarking
Question 5
Determine the following Islamic management terms :
a) Syura
b) Justice
c) Masrui’ah
PART D
Question 1
Relate two-factor theory introduce by Frederick Hertzberg to motivate employees in an organization.
Question 2
As a newly appointed manager, you are required to demonstrate French and Raven’s five (5) sources of
power that can be applied in your organization.
Question 3
Demonstrate five (5) barriers to successful controlling.
Question 4
Interpret any five (5) types of non-verbal communication.