Shrinkage

advertisement
Shrinkage
By Heidi Chugg
What is SHRINK?
What is retail SHRINK?
 Employee
theft
 Shoplifting
 Administrative errors
 Vendor fraud
What is being stolen?
 Apparel:

accessories and outerwear
 Grocery:

Fresh meat and cheese
 Health


and Beauty:
shaving products
perfume/fragrance
Where are people stealing?

Countries with the highest shrink rate:




India
Russia
Morocco
Countries with the lowest shrink rate:



Japan
Hong Kong
Taiwan
Who is stealing from you?
60
50
40
30
20
10
0
% of Loss
$ Lost (billions)
Preventing employee theft
 make
a positive working environment
 implement internal controls
 hire honest people
 educate employees
 create an anonymous reporting system
 investigate every
incident
Preventing shoplifting
 customer
service
 use recovery statements
 watch for signs of shoplifters





they avoid eye contact
wander around the store
wander in and out of the store several times
appear nervous
are often rude and say they don’t want help
Why do people steal?
 one
third of people steal because of
depression
 most people don’t steal because they are
poor
 people steal to make up for another loss in
their life
How does shrink affect you?
Sources used




http://www.fibre2fashion.com/industryarticle/7/652/retail-shrinkage1.asp
http://globalretailtheftbarometer.com/pdf/G
RTB-2011-summary.pdf
http://specialtyretail.com/issue/2008/10/runni
ng-a-cart-orkiosk/strategies_to_prevent_shoplifting_and_re
tail_theft/
http://www.shopliftingprevention.org/whatna
spoffers/nrc.htm
Download
Related flashcards
Create Flashcards