CONCLUSION AND RECOMMENDATION: McDonald is a very well established organization. The success of the McDonald is completely based on the extensive research of the market internal and external forces. It has done research on the people behavior of specific country, on their culture, buying power and social issue. McDonald has paid special attention on the location of the business, its interior and exterior outlook and types of technologies it going to use to get the maximum production at short time. The most important thing which it focused on was the quality and the market forces which directly affect the business. Operations strategies play a very important role in achieving organizational goals. By using these strategies an organization controls and maintains all of its operations. So these should make after a comprehensive marketing analysis according to capabilities and resources of an organization. So in order to maintain or to improve more about the company the operation manager should take a step and search what they lack of. As we observe while we visit the McDonalds here in Gaisano Mall, Iligan City we come up to this to give suggestions as a student and as a customer of McDonalds. 1. Kitchen Layout. As we observe their kitchen layout, we saw that their kitchen is small where their employee can’t move properly and where sometimes in a busy hour, especially during lunch, they bump each other because of the space of the kitchen. So as a student and observant we’re also frustrated while we’re watching them. And we confirm it as well to one of our friend who working in McDonalds in Gaisano Mall. So if the manager will work for this matter it might increase their productivity during busy hour and less stress and struggle. Because we believe that the good environment can make the employee move properly without any worries and it also less stress. 2. Motivation. If we’re the operation managers/managers of this company of course I will comfort my employees or my co-workers because this one of my job to know more about them. Motivation gives you a reason “WHY”. If someone is working without purpose rather than working toward something, they are bound to lose motivation. After all, why shouldn’t they? On the other hand though, a purpose will make any task easier to accomplish. Think about being given a boring task; it would be easier to suffer through this if it was part of a bigger, more interesting project instead of just a meaningless task. And motivated people are more engaged. Yes, if you are motivated about what you are doing, you are going to be more engaged. If you aren’t motivated, you won’t be nearly as engrossed in your work and won’t pay as close of an eye to it. There are two main ways this is crucial. For repetitive work or tasks, this means that you will be more attentive to detail, making you more detail-oriented and thoughtful of the task at hand. In addition if your co-worker are more motivated, they’re more emotionally and mentally present which this will make them more focused and they will pay an attention to their job which they it can affect to their performance. If they face their customer with a great smile it will make a multiplier effect or domino effect. They will get good feedback not just their products but also about their service. Because as we observe to their rival opponent, their employees are more cheerful and more jolly people which the customer make feel comfortable and it will make them feel at home which is good. In customer view, they’re coming back to the restaurant not just the quality of the food but also the quality of the service of crew of the restaurant. 3. Job Enrichment. Job enrichment is what we call a management concept that involves redesigning jobs so that they are more challenging to the employee and have less repetitive work. We highly recommend that they should have a “job enrichment” which the employee will benefit of it as well as the organization because what the employee performance will reflect to the organization. So it is a domino effect, they will benefit each other. If the employee will got workshop, seminars related to their job they will learn more and make improve their performance. The manager should handle with this matter. If the employee will enhance more his/her knowledge about their respective job, it will affect of course their performance. In job enrichment they can learn new skills which it might lead them for promotion and then again, it may motivate them more to work hard for the company. If the employee is more determined and more of knowledge of their work, it might make them easier to interacts problems in the organization. And job enrichment creates positive and better working environment. Providing job enrichment to your co-worker can be beneficial for the growth of the company. 4. Maintenance of the machines/equipment. It is really important to daily check the machines or equipment that you’ll use especially if your company is really a “boom” to a customer. One of the issue that we observe when we visit the said company, we observe that their machines is not working or it might easily broke. We always countered this kind of situation especially the machines that makes CokeFloat (one of their products) is always not available due to is not working. So we suggest that this kind of situation, the manager should take a step about this issue because it might affect their relationship towards the customer. Yes that time we transfer to Jollibee just to drink Coke with ice cream. They should upgrade their technology so that they will not be behind to their competitors. A company should always be updated especially in technology because technology nowadays is really important. Technology makes people life easy. 5. Advertisement. We know this day that what we see in T.V or in social media makes us feel that product is the trend in this day. We recommend this to entire McDonalds store especially here Philippines because their competitors take the advantage of the technology nowadays. They’re using the mass media, social media to introduce their product and their company as well. We the consumers always go to what is trend nowadays. So in order to compete to their competitors the company should find their way of course not the same with other. They should also go the flow what trends nowadays. If they dominate the mass media or social media, they will be able to connect to the people and much easier to introduce the product they have and their company. 6.