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Honda Customer Satisfaction Survey

Presented By:

BCSF16A006

BCSF16A007

BCSF16A025

BCSF16A035

BCSF16A047

INTRODUCTION

 Honda’s origin

• Originated in 1946 as technical research institute

• Faced a major collapse of the previous business

• Started manufacturing new products

 Businesses run by Honda

Motorcycles

Automobiles

Power Products

Aircraft and Jet Engines

Robots

 Average production of Honda Automobiles per year is about 4.5 Million units

 Average revenue of Honda Automobiles per year is about 1500 billion Yens

 Target Market of Honda Automobiles

• Urban Areas

• People more than 25 years old

History of Honda

Soichiro Honda founded Honda

Started with the name Tōkai Seiki as a piston rings producer

Got a contract with Toyota as their supplier

Contributed in the World War II

Faced the wrath of the WWII

Collapsed after the WWII and the 1945 Mikawa earthquake

 Yamashita plant of Tōkai

Seiki destroyed by a US B-

29 bomber

Objectives

This survey was conducted to find out the satisfaction level of the customers, towards the products of Honda Automobiles

To find out the strengths and flaws of

Honda Automobiles

To find out the ways of improvements for competing in the target market

Research Methodology

Our research methodology was to gain the advantage of the communicating with maximum people using minimum resources, through

Internet

Google docs and online forms was our way of collecting data for our survey

Findings and Discussions

(People using Honda vs other Companies)

Sales

People using Honda Other Products

Good and Bad Efficiency

Название диаграммы

Colour Choice

Braking System

Safety

Milage

Fuel Consumption

0% 10% 20% 30% 40%

Bad Good

50% 60% 70% 80% 90%

Conclusions

The conducted survey brings us to the following conclusions

People are buying Honda automobiles more than other companies

People are satisfied with the following

Color choice

Braking System

Safety

People are not satisfied with

Mileage

Fuel efficiency

Recommendations

According to the data collected by the survey and the conclusions reached by the team, we have prepared a few humble recommendations to improve the products and hence the customer satisfaction

Automobiles’ mileage should be worked on

Automobiles’ fuel consumption should be improved, Customer demands about 60-70kms/litre so it should be brought under consideration.

The timespan of 2025-2035 has been declared the green energy era, Honda Automobiles can introduce the technology of solar fuel which is more favored by the customers and is environment friendly

Many of the Honda automobiles’ engine capacity is lesser than that of the rivals, that can be improved to get a better place in the competition

The rebuilding and repairing of parts from Honda Automobile Centre should be cost effective.

Hurdles in the Survey

The following hurdles made it difficult to collect and analyze correct data

Non-serious behavior of the participants

People giving false data

People being unfamiliar with some terms used in the survey

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