How can the conflict be resolved or managed by Shiva. Discuss

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Organizational Behavior
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Organizational Behavior
1. Shanaya works as a creative head in the entertainment industry, where she is often
required to work for long hours. Her reporting authority Kiran is very inflexible who
wants the work to be done according to her liking. Shanaya tried to talk to her on
several occasions and explain her as well as other team members’ point of view but in
vain, as Kiran would not budge. If anything is not done according to Kiran’s way she
reprimands Shanaya in front of her peers and subordinates. Kiran would pile Shanaya
with excess work and make her work from home even during holidays. Keeping the
above scenario in mind, discuss the pitfalls of leadership as demonstrated by Kiran. (10
Marks)
2. Anay works as a project lead in a pharmaceutical company. He is very famous amongst
his team members because of his approach towards them. Whenever his team
performs well he always rewards them. This reward comes in many forms like
appreciation mail, gift voucher, and acknowledgement certificate. Because of this
practice in Anay’s team they are regarded as the best performers in the office. Analyse
the situation and explain the elements of reinforcement used by Anay. (10 Marks)
3. Shiva and Sanjay work in an Information Technology (IT) multi-national company (MNC)
in the same team as management trainees. They both got selected through campus
placement. It has been six months since they joined the company. While filling up their
confirmation forms Shiva came to know that Sanjay draws more remuneration than him.
This had visibly upset Shiva and he started dumping all his work to Sanjay. The strained
relationship between them could be sensed by their colleagues as well. Sanjay probed
for this and from one of Shiva’s new confidante he came to know the reason.
a. What kind of conflict was between Shiva & Sanjay? Discuss the same with suitable
concepts & reasons. (5 Marks)
b. How can the conflict be resolved or managed by Shiva. Discuss (5 Marks)
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