Total Quality Management NMIMS Assignment

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Course : Total Quality Management
Q1. Quality gurus, have all stressed the importance of employee involvement for quality. Explain
why you would agree with them and how industries have implemented total employee involvement
for quality.
Q.2 Assume you are appointed the Management Representative (MR) of your organization to
implement ISO 9001. Explain the steps you will take to successfully get the ISO certification for your
organization.
Q.3. You are attempting to develop a quality monitoring system using control chart for some parts
produced from a large batch production. These parts are either good or defective. During each
delivery a random 500 units is sampled and the number of defective units in the sample is noted.
The average defect rate is 3.5%.
a. State with reasons the type of control chart you would use
b. Develop the upper and lower control limits (z=3)
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