Sherfield and Moody Cornerstones Topic: Communicate Copyright © 2014 Pearson Education, Inc. 1 Six Elements of Communication Copyright © 2014 Pearson Education, Inc. 2 Interpersonal Communication • Dynamic form of communication between two or more people • Three types: • self-presentation goal: showing ourselves to others • Instrumental goal: presenting information to meet our needs • Relationship goals: helping to build meaningful connections with others Copyright © 2014 Pearson Education, Inc. 3 Sapir-Whorf Hypothesis • The language we know, hear, and speak determines our interpretation and understanding of the world • We are unconscious of this situation • Each human’s “reality” is individual Copyright © 2014 Pearson Education, Inc. 4 Nonverbal Communication • Any and all communication besides words • Comprises the majority of a message’s meaning • Examples: facial expressions, clothing, proximity Copyright © 2014 Pearson Education, Inc. 5 Classifications of Spatial Zones Copyright © 2014 Pearson Education, Inc. 6 Computer Mediated Communication (CMC) • Sub-category of interpersonal communication • Examples: texting, emailing, twittering • Can infer and imply emotions • May enhance quality of some relationships Copyright © 2014 Pearson Education, Inc. 7 Self-Disclosure • How much are you willing to share about yourself? • Personal disclosure is first step • Affects quality of relationships • What do you share? – Insignificant facts – Informational facts – Highly significant facts Copyright © 2014 Pearson Education, Inc. 8 Think Globally, Act Locally • • • • • Act with compassion for others Respect other cultures and beliefs Travel internationally Examine multiple viewpoints and philosophies Think differently to solve problems related to cultural differences • Study historical perspectives on tensions among people Copyright © 2014 Pearson Education, Inc. 9 No Money for International Travel? • Take a virtual global fieldtrip! • Where have you always wanted to travel? • Learn about other cultures, places, peoples Copyright © 2014 Pearson Education, Inc. 10 Ethnocentrism and Xenocentrism • Ethnocentrism – belief that one’s own ethnic background is superior and tendency to fear or judge others as groups versus as individuals • Xenocentrism – belief that other cultures are superior to one’s own culture and that one’s own culture has little value Copyright © 2014 Pearson Education, Inc. 11 Beliefs • Exclusivism – rejection of others’ differing beliefs • Inclusivism – tolerance of others’ beliefs • Pluralism – giving legitimacy and validity to others’ beliefs in context Copyright © 2014 Pearson Education, Inc. 12 Prejudice and Discrimination • Prejudice – preconceived opinion or feeling formed without knowledge, thought, reason • Discrimination – an action based on prejudice against another (illegal act) Copyright © 2014 Pearson Education, Inc. 13 Conflict in Relationships • Many try to avoid conflict • Conflict is inevitable • Use it to better relationships by seeking winwin solutions Copyright © 2014 Pearson Education, Inc. 14 Dealing with Difficult People • Develop strategies to deal with people who: – Manipulate – Show off – Goof off – Stand by – Complain – Doom and gloom Copyright © 2014 Pearson Education, Inc. 15 Conflict Management Tips • • • • • • Check yourself first Don’t take it personally Ask questions and communicate needs Avoid physical and verbal confrontation Walk away to safety if necessary “Am I proud of my actions here?” Copyright © 2014 Pearson Education, Inc. 16 Topic Reflections • • • • • • • • Strengthen your interpersonal communication skills Use CMC along with face-to-face communication Turn off technology sometimes Develop a positive sense of self Let people into your life through self-disclosure Develop diverse relationships Maintain close friendships Learn to manage conflict Copyright © 2014 Pearson Education, Inc. 17